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"Check in took forever. Did not have my reservation. Overcharged/double charged me for room. No airport shuttle even though service listed on confirmat
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At this Millbrae hotel, you'll be within 6 miles (10 km) of South San Francisco Convention Center and 9 miles (15 km) of Crystal Springs Golf Course. San Mateo County Event Center is within 9 miles (15 km) and San Francisco State University is within 12 miles (20 km).
Free breakfast
This hotel doesn't skimp on freebies - guests receive free buffet breakfast and free WiFi. Business travelers can take advantage of the business center. There's a gym on site, and a 24-hour front desk and a terrace are also provided.
Fairfield Inn & Suites by Marriott San Francisco Airport ratings based on 18 Verified Reviews
Review Summary
4.2
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Fairfield Inn & Suites by Marriott San Francisco Airport
Everyone (12)Couples (1)Family (3)
5 out of 5
Posted by Karen on 5 Sep. 2023
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Comment from Hotel Management
26 Sep. 2023
by Customer Care Team
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
5 out of 5
Posted by Raquel on 8 Jan. 2023
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Comment from Hotel Management
8 Mar. 2023
by Customer Care Team
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon! Best Regards,Customer Care Team
4 out of 5
Posted by cynthia, from NEW HAVEN on 17 Mar. 2022
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5 out of 5
Good value.
Posted by Bret, from Concord on 2 Mar. 2022
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Comment from Hotel Management
7 Mar. 2022
by Customer Care Team
Dear guest, Thank you for the positive rating. We are glad to hear that our accommodation offered you good value for money. We hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back many more times in the future.
Kind Regards,
Fairfield Inn & Suites SFO
Guest Experience Team
4 out of 5
Posted by Jeannette, from Downey on 2 Jan. 2022
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4 out of 5
Posted by Jeannette, from Downey on 1 Jan. 2022
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3 out of 5
Posted by STEPHEN BRANDON on 23 Oct. 2021
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3 out of 5
Check in took forever. Did not have my reservation. Overcharged/double charged me for room. No airport shuttle even though service listed on confirmation.
Posted by Betty Sue on 8 Sep. 2021
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Comment from Hotel Management
13 Sep. 2021
by Guest Experience Team
Dear guest, We are disappointed to hear that you did not experience the usual level of satisfaction that other guests have with their stays with us. We are sorry that we were not able to find your reservation upon arrival. We understand how frustrating this can be. We always suggest bringing your email confirmation with you for a quick easy reference and if you booked through a 3rd party online website, it is always best to call the hotel ahead of time to confirm that your reservation came through to the hotel correctly. This would be a great opportunity to get your hotel/Marriott confirmation number (not your website booking itinerary number). We regret the inconvenience caused, and rest assured that we will keep your comments in mind as we're always working to improve. At Fairfield Inn & Suites SFO, our property management systems have protections against the possibility of an overcharge; so, it is surprising to learn that you're overcharged for the room. We request you to contact us immediately so that we can investigate and resolve any issues right away. As for our airport shuttle service, kindly note that our shuttle service has been temporarily suspended to ensure the hotel's compliance with local health department rules that are currently in place due to COVID-19 and social distancing mandates. Since we cannot guarantee both the safety of shuttle passengers who are traveling from international locations and maintain the necessary six feet of separation between shuttle passengers, this service has been temporarily withdrawn. We do try our best to ensure that such notices are updated immediately on our brand website. In the areas that we have access to update, we have noted that this service is suspended and not available. We are very sorry that you missed this note under Airport Information. Our team is working with Marriott to update other areas that we cannot control. To make up for this, our rates have been deeply discounted compared to other hotels. Nevertheless, we have noted your feedback and forwarded your comments to management for review. Also, just to avoid any future inconvenience during your travels not just with our property but all hotels, if we may suggest, if there is a certain amenity that you know you want to take advantage of, regardless of whether it is a paid amenity or a complimentary one, please call the hotel directly and ask someone on the property for the most recent updates and availability for the amenity that you are looking forward to using. In our experience, during the COVID 19 pandemic, many hotels are facing similar challenges as us, and we don't want to see any guest upset or inconvenienced; so, we just want to help by offering a friendly suggestion. We sincerely hope that these aspects of your visit will not deter you from staying with us again. We look forward to an opportunity to welcome you back and hope to delight you with a superior experience during your next trip to the area.
Kind Regards,
Fairfi
5 out of 5
very nice spacious room
Posted by a verified traveller on 5 Jul. 2021
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Comment from Hotel Management
8 Jul. 2021
by Guest Experience Team
Dear guest, Thank you for choosing to stay with us and rating your experience as positive. We are glad that you liked the room and found it spacious, and we hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future.
Kind Regards,
Fairfield Inn & Suites SFO
Guest Experience Team
5 out of 5
Great stay
Posted by a verified traveller on 25 Apr. 2021
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Comment from Hotel Management
27 Apr. 2021
by Guest Experience Team
Dear guest, Thank you for the positive rating. We are pleased to hear that you had a great stay with us. We hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back soon for another wonderful stay during your next trip to the area.
Kind Regards,
Fairfield Inn & Suites SFO
Guest Experience Team
About the Fairfield Inn & Suites by Marriott San Francisco Airport
There's a snack bar/deli on site. Free breakfast is served daily. Public spaces have free WiFi. You'll find a business center on site. A fitness center, a terrace, and multilingual staff are also featured at the business-friendly Fairfield Inn & Suites by Marriott San Francisco Airport. For a fee, parking is available. This 3-star Millbrae hotel is smoke free.
86 guestrooms or units
4 levels
Buffet breakfast (free)
Deli
Business facilities
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Concierge
Terrace
Newspapers in lobby (free)
Fireplace in lobby
Television in lobby
ATM
Elevator
No smoking on site
Family Friendly Amenities
Family property
Free WiFi
Snack bar/deli
Laundry facilities
Refrigerator
Microwave
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
, Free wired internet
Fairfield Inn & Suites by Marriott San Francisco Airport offers 86 accommodations with safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. Flat-screen televisions come with premium cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.
Pillowtop beds
Flat-screen television
Cable channels
Premium channels
Movies for purchase
Refrigerator
Microwave
Coffee maker
Luxury bedding
Down blanket
Pillow options
Shower and tub combination
Cribs (free)
Housekeeping (daily)
Local calls (free)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Climate control (air conditioning)
Ensuite bathroom
Food & Drink
Guests are served free buffet breakfast daily from 6:30 AM to 9:30 AM.
Hotel Policies
Check-in
Check-in time starts at 3:00 PM
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
This property offers airport shuttle service 4 AM-12:30 AM.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by noon
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
For guests' safety, the property includes a smoke detector, a security system, and window guards in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
No rollaway/extra beds available
Children stay free
Parking height restrictions apply
Service animals are allowed
Service animals are exempt from fees/restrictions
Number of children who can stay free - 2
UnionPay
Debit cards not accepted
Staffed front desk
Smoke detector
Security system
LGBTQIA friendly
Children stay free 18
Credit card pre-authorization
Property is cleaned with disinfectant
Staff wears personal protective equipment
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Social distancing measures are in place
Contactless check-in is available
Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
Property confirms they are implementing enhanced cleaning measures
Individually-wrapped food options are available
Individually-wrapped food options are available for breakfast
gap period enforced between guest stays 24 hours
Staff temperature checks are conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly-touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitization practices of SafeStay (AHLA - USA)
Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
Property follows sanitization practices of Safe Travels (WTTC - Global)
Guest accommodation is sealed after cleaning
Electrostatic spray is used for disinfection
Cashless transactions are available
Contactless food service / room service is not available
Reservation is not required for facilities onsite
Property follows sanitization practices of Bureau Veritas (3rd party expert - Global)
Property follows sanitization practices of Ecolab (3rd party expert - Global)
Property follows sanitization practices of SGS (3rd party expert - Global)
Property follows sanitization practices of Travel in the New Normal (US Travel - USA)
Food service has been amended for enhanced safety
Fees
Guests will be asked to pay the following charges at the property:
Service fee: USD 8.00 per accommodation, per night
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Self parking fee: USD 19.99 per day (in/out privileges)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Fairfield Inn Marriott San Francisco Airport Hotel
Fairfield Inn Marriott San Francisco Airport
Fairfield Inn & Suites by Marriott San Francisco Airport Hotel
Hotel Fairfield Inn & Suites by Marriott San Francisco Airport
Fairfield Inn Marriott San Francisco Airport Hotel Millbrae
Fairfield Inn Marriott San Francisco Airport Millbrae
Fairfield Inn Marriott San Francisco Airport Hotel
Fairfield Inn Marriott San Francisco Airport
Fairfield Inn Suites by Marriott San Francisco Airport
Fairfield Marriott Francisco
You should know
Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
