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The Hotel Castro San Francisco

2.5 star property
Hotel near Golden Gate Park in San Francisco

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Photo gallery for The Hotel Castro San Francisco

Classic Room (Self Check-in with Virtual Front Desk)
Frette Italian sheets, premium bedding, individually decorated
Exterior
Rooftop terrace
Executive Suite (Self Check-in with Virtual Front Desk)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Outdoor Space

Explore the area

View in a map
4230 18th St, San Francisco, CA, 94114
  • Place, Castro Street
    ‪1 min walk‬
  • Place, Castro Theatre
    ‪3 min walk‬
  • Place, Mission Dolores Park
    ‪10 min walk‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪22 min drive‬

Room options

View all photos for Accessible Room, Two Twins (Self Check-in with Virtual Front Desk)

Accessible Room, Two Twins (Self Check-in with Virtual Front Desk)

Accessible Room, Two Twins (Self Check-in with Virtual Front Desk)

7.0 out of 10
Good
(2 reviews)
  • 23 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Suite (Self Check-in with Virtual Front Desk)

Frette Italian sheets, premium bedding, individually decorated

Executive Suite (Self Check-in with Virtual Front Desk)

7.6 out of 10
Good
(4 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Classic Room (Self Check-in with Virtual Front Desk)

Classic Room (Self Check-in with Virtual Front Desk)

Classic Room (Self Check-in with Virtual Front Desk)

8.6 out of 10
Excellent
(10 reviews)
  • 17 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Exclusive Suite (Self Check-in with Virtual Front Desk)

Exclusive Suite (Self Check-in with Virtual Front Desk)

Exclusive Suite (Self Check-in with Virtual Front Desk)

10.0 out of 10
Exceptional
(3 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Queen Sofa Bed

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About the area

San Francisco

Castro District stay.Your stay at this Castro District hotel places you within 3 miles (5 km) of Golden Gate Park and Moscone Convention Center. Castro Street and Mission Dolores Park are also within half a mile (1 km).

What's nearby

  • Castro Street - 1 min walk - 0.1 km
  • Castro Theatre - 3 min walk - 0.3 km
  • Mission Dolores Park - 10 min walk - 0.8 km
  • Twin Peaks - 13 min walk - 1.1 km
  • Golden Gate Park - 3 min drive - 2.5 km

Getting around

  • Castro Station - 4 min walk
  • San Francisco Station - 6 min drive
  • San Francisco Intl. Airport (SFO) - 31 min drive

Restaurants

  • ‪The Edge - ‬1 min walk
  • ‪Badlands - ‬1 min walk
  • ‪440 Castro - ‬3 min walk
  • ‪Twin Peaks Tavern - ‬4 min walk
  • ‪Toad Hall - ‬1 min walk

About this property

The Hotel Castro San Francisco

Hotel near Golden Gate Park in San Francisco
As a guest of The Hotel Castro San Francisco, you'll find a rooftop terrace, a front-desk safe, and an elevator. WiFi is free in public spaces.

This San Francisco hotel is smoke free.

  • 12 guestrooms or units
  • Terrace on the roof
  • Front-desk safe
  • Elevator
  • No smoking on site
The Hotel Castro San Francisco offers 12 air-conditioned accommodations with espresso makers and complimentary bottled water. Each accommodation is individually furnished and decorated. Beds feature Frette Italian sheets and premium bedding. 43-inch Smart televisions come with digital channels and smart speakers.

Bathrooms include showers with rainfall showerheads, slippers, designer toiletries, and complimentary toiletries. This San Francisco hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Additionally, rooms include hair dryers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

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  • Free WiFi
  • Air conditioning
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includes taxes & fees
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Property amenities

Activities nearby

  • Health/beauty spa
  • Outlet shopping mall
  • Winery tours

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 48 hours before arrival with check-in instructions and an access code; access will be through a private entrance
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools
This virtual service hotel offers 24-hour guest support by text or phone.

Access methods

Access code, private entrance

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 250 will be collected before check-in.

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. Onsite parties or group events are strictly prohibited. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a security system, and a first aid kit in each accommodation. The property is professionally cleaned. Guests can access their rooms with a mobile device.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

The Hotel Castro
The Castro Francisco Francisco
Kasa The Hotel Castro San Francisco
The Hotel Castro San Francisco Hotel
The Hotel Castro San Francisco San Francisco
The Hotel Castro San Francisco Hotel San Francisco

The Hotel Castro San Francisco Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 79 out of 121 reviews
Rating 8 - Good. 18 out of 121 reviews
Rating 6 - Okay. 14 out of 121 reviews
Rating 4 - Poor. 5 out of 121 reviews
Rating 2 - Terrible. 5 out of 121 reviews

9.4/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

Reviews

6/10 Okay

Pramod

Disliked: Staff & service
No housekeeping and no maintenance on site means a simple request takes forever and no guarantee a human will see it
Stayed 1 night in Jan 2026

4/10 Poor

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Room too small.
Stayed 1 night in Jan 2026

4/10 Poor

Stephen

Stayed 5 nights in Dec 2025

2/10 Terrible

Charles

I never got into the hotel, and I was assured my card was not charged. However, you did charge my card for the stay, and I expect a refund. I will never reserve at a "virtual check-in experience," and I'm tempted not to use hotels.com again because you charged my card, said you didn't and did it anyway.
Stayed 1 night in Dec 2025

10/10 Excellent

Albert, Seattle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, the design and finishes were fantastic, and it was a peaceful escape from the busy streets of Castro in San Francisco. The staff were super helpful and got back to me quickly. Expedia had a $34 food credit on my reservation, but the hotel couldn’t use it, so the staff mentioned they’re looking into a refund.
Stayed 1 night in Dec 2025

6/10 Okay

Paul, Rochester

Liked: Cleanliness
Disliked: Staff & service
Check in was difficult because we didn’t get a link sent, so we had to text “Kasa” and wait. The ID process seemed overly detailed and invasive (on privacy). I hope the data I had to upload will be deleted. The room was fine, if small. TV in main area kept turning off.
Stayed 1 night in Dec 2025

8/10 Good

MIguel

Stayed 1 night in Dec 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room is good. Since check in is virtual, I wasn’t able get the $34 Expedia food and beverage credit for silver status that was part of the offer.
Stayed 2 nights in Dec 2025

10/10 Excellent

Anthony

Stayed 1 night in Nov 2025

10/10 Excellent

Sabrina

Stayed 1 night in Nov 2025

10/10 Excellent

Zayd

Stayed 3 nights in Oct 2025

10/10 Excellent

Susan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful and comfortable

It’s a beautiful, modern room. Quiet and cosy. The bed was very comfortable. Lots of bars and restaurants nearby.
Stayed 1 night in Oct 2025

8/10 Good

Nadiya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2025

10/10 Excellent

Perry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Though this hotel room was significantly smaller than expected, it was well appointed, safe, super clean, and in an amazing location. You can't really beat the location. I appreciated the no hassle check-in process, and I really liked the virtual front desk. I'd definitely stay here again.
Stayed 1 night in Sep 2025

10/10 Excellent

Denise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very cool vibe.
Stayed 2 nights in Sep 2025

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great! Very comfortable and convenient location, near lots of attractions. Professional management and smooth operations. The rain fall shower was so relaxing!
Stayed 2 nights in Sep 2025

10/10 Excellent

Thomas

Stayed 1 night in Sep 2025

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was very well located. It was a short walk to restaurants, shops and public transportation. Check-in was virtual, easy and convenient. The property manager checked with us shortly after arriving to make sure we were satisfied with everything. Highly recommend.
Stayed 3 nights in Aug 2025

10/10 Excellent

Tonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel, could be more thorough with cleaning.

Everything was good, except the room had some sawdust from construction (?) and had to clean up cigarette mess from the porch from someone else.
Stayed 1 night in Sep 2025

8/10 Good

Paul

Travelled with partner
Liked: Amenities
Lacked the human element
Stayed 2 nights in Sep 2025

10/10 Excellent

Kristen

Epic rainfall shower

Amazing boutique hotel experience. Loved the epic rainfall shower!
Stayed 1 night in Sep 2025

10/10 Excellent

Scotty

Liked: Cleanliness, amenities, property conditions & facilities
Awesome
Stayed 5 nights in Aug 2025

10/10 Excellent

Jacob

Stayed 2 nights in Jul 2025

10/10 Excellent

Esperanza, San Francisco

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Verified traveller

Travelled with group

Location good, value questionable

Good location, but expensive for the size of the rooms especially considering there were no staff on site.
Stayed 2 nights in Jul 2025