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Touchstone Hotel - City Center

3.0 star property
3-star hotel near Union Square

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Photo gallery for Touchstone Hotel - City Center

Economy Room (Petite Double room)
Point of interest
Point of interest
Point of interest
Hallway

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
480 Geary St, San Francisco, CA, 94102
  • Place, Westin St Francis Hotel Glass Elevators
    ‪2 min walk‬
  • Place, Union Square
    ‪3 min walk‬
  • Place, Moscone Convention Center
    ‪13 min walk‬
  • Airport, San Francisco, CA (SFO-San Francisco Intl.)
    ‪24 min drive‬

Room options

View all photos for Economy Room (Petite Double room)

Economy Room (Petite Double room)

Economy Room (Petite Double room)

8.8 out of 10
Excellent
(23 reviews)
  • 9 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

8.0 out of 10
Very good
(28 reviews)
  • 11 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room, 2 Twin Beds

Standard Twin Room, 2 Single Beds

Standard Twin Room, 2 Twin Beds

8.4 out of 10
Very good
(12 reviews)
  • 9 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room, 2 Double Beds

Double Room, 2 Double Beds

Double Room, 2 Double Beds

8.0 out of 10
Very good
(5 reviews)
  • City view
  • 14 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Compact Solo Room

Basic Single Room

Compact Solo Room

8.4 out of 10
Very good
(6 reviews)
  • 8 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

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About the area

San Francisco

City center stay.With a stay at this Union Square hotel, you'll be within half a mile (1 km) of Union Square and 2 miles (3 km) of Moscone Convention Center. Lombard Street and Oracle Park are also within 2 miles (3 km).

What's nearby

  • Westin St Francis Hotel Glass Elevators - 2 min walk - 0.2 km
  • Union Square - 3 min walk - 0.3 km
  • SF Masonic Auditorium - 6 min walk - 0.6 km
  • Palace Hotel - 10 min walk - 0.9 km
  • Moscone Convention Center - 13 min walk - 1.1 km

Getting around

  • San Francisco Station - 3 min drive
  • Powell St & Geary Blvd Stop - 4 min walk
  • San Francisco Intl. Airport (SFO) - 29 min drive

Restaurants

  • ‪Herb N'Kitchen - ‬3 min walk
  • ‪Pinecrest Diner - ‬3 min walk
  • ‪Lost Cat Bar & Bites - ‬2 min walk
  • ‪Jack in the Box - ‬3 min walk
  • ‪Cocobang - ‬1 min walk

About this property

Touchstone Hotel - City Center

3-star hotel near Union Square
As a guest of Touchstone Hotel - City Center, you'll find tour/ticket assistance, a front-desk safe, and an elevator. WiFi is free in public spaces.

This 3-star San Francisco hotel is smoke free.

  • 44 guestrooms or units
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Elevator
  • No smoking on site
  • Water dispenser
Touchstone Hotel - City Center offers 44 accommodations with hair dryers and irons/ironing boards. Each accommodation is individually furnished and decorated. This San Francisco hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour offsite parking (USD 35 per night); discounts available

Food and drink

  • Daily continental breakfast available 8:00 AM to noon for a fee: USD 18 to 45 for adults and USD 18 to 45 for children

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (31 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk (34 inches high)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

More

  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 18 to 45 for adults, and USD 18 to 45 for children
  • Nearby parking fee: USD 35 per night(545 ft away; open 24 hours)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and JCB International. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a smoke detector in each accommodation.

Property is also known as

Touchstone Hotel
Touchstone City Center
Touchstone Hotel - City Center Hotel
Touchstone Hotel - City Center San Francisco
Touchstone Hotel - City Center Hotel San Francisco

Touchstone Hotel - City Center Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 303 out of 609 reviews
Rating 8 - Good. 149 out of 609 reviews
Rating 6 - Okay. 88 out of 609 reviews
Rating 4 - Poor. 36 out of 609 reviews
Rating 2 - Terrible. 33 out of 609 reviews

8.4/10

Cleanliness

9.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

2/10 Terrible

John

Disliked: Cleanliness, property conditions & facilities
First of all, yes, I understood this was a budget hotel and yes, I kept my expectations low. I’ve stayed at many and never been as disappointed as I was here. The rancid smell is overwhelming as soon as you walk in the door and permeates throughout the hotel including the room. I found several bugs, and woke up very itchy all over my body. The subpar conditions really are not acceptable and certainly not worth the little you’ll save by staying here.
Stayed 3 nights in Sep 2025

6/10 Okay

Robert

Its close to everything , clean
Stayed 3 nights in Nov 2025

8/10 Good

John

Liked: Cleanliness, staff & service
While the hotel was definitely ever bit budget they tell you;)--the staff was really warm and helpful. The key card reader had some issues, but the staff works well and knows the quirks. I just rested my head here a night on my way to up to Portland, and it was all I needed. Warm shower and a bed(even if it wasn't the fluffiest thing in the world), WiFi, and the experience was just fine. Do be aware you hear street noise just outside, but my night actually wasn't bad for that.
Stayed 1 night in Nov 2025

10/10 Excellent

Eddie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
If you're looking for a humble stay with everything you'll need, this is the place. Staff was awesome. Got a discount to the restaurant attached. Walkable to some pretty good restaurants and stores.
Stayed 3 nights in Oct 2025

10/10 Excellent

Hani

Stayed 1 night in Nov 2025

10/10 Excellent

Jonathan

Stayed 1 night in Nov 2025

10/10 Excellent

VASANTH KUMAR

Liked: Cleanliness, staff & service, amenities
Clean room and staffs are very nice and good secure WiFi.. no load street road noise in the room…
Stayed 2 nights in Nov 2025

6/10 Okay

gary

Business traveller
Liked: Staff & service
Had to park down the street to have a cheaper price. This street had a few homeless people on it throughout the day. The temperatures at night got down to 50⁰ and this hotel only has space heaters.
Stayed 4 nights in Oct 2025

10/10 Excellent

Teresita

Stayed 3 nights in Oct 2025

8/10 Good

Beatriz Leyva

Liked: Cleanliness
No shampoo, bar soap the rest of the days until we asked for it.
Stayed 3 nights in Oct 2025

6/10 Okay

Ryun

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Full disclosure, I only stayed here because every other room in the city was over $1k per night because of a conference. Location was convenient. Spartan. No ice, no fridge, no safe. To its credit, the bathroom and shower were clean and comfortable. The shower had great pressure and hot water. The bed was hard as a rock, no side sleeping possible. Noway could 2 people fit in my “petit” room. The pull-down “desk” was barely big enough for my laptop.
Stayed 4 nights in Oct 2025

10/10 Excellent

Marquis

Stayed 2 nights in Sep 2025

10/10 Excellent

Jina

Liked: Cleanliness, staff & service, property conditions & facilities
The perfect place in a great area, no parking, no AC, just be aware, I’d stay again!
Stayed 4 nights in Oct 2025

2/10 Terrible

Kelly

Travelled with family, Business traveller
Disliked: Property conditions & facilities
Parking was expensive. The breakfast was horrible. The beds were so small. I only weigh 166 pounds and I couldn’t even move in the shower horrible horrible horrible
Stayed 3 nights in Oct 2025

6/10 Okay

Christopher

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

Parsa

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 7 nights in Oct 2025

10/10 Excellent

Rebeca

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well located and I felt safe walking arround the area, the staff is very nice, the rooms are small but for one person it was fine
Stayed 3 nights in Oct 2025

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very good.
Stayed 3 nights in Sep 2025

10/10 Excellent

RyAnn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom was nice and clean.
Stayed 1 night in Oct 2025

4/10 Poor

Denisa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is very close to downtown, but I think that’s the only good thing about it
Stayed 3 nights in Oct 2025

10/10 Excellent

Meghan

Liked: Cleanliness, amenities, property conditions & facilities
Easy check-in, minimal but had essentials and very clean. Great option for a quick trip
Stayed 1 night in Oct 2025

2/10 Terrible

Astrid

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel concierge, Juliet was amazing and knew everyone by name.
Stayed 1 night in Oct 2025

6/10 Okay

shermona

Disliked: Staff & service

not for solo females

if you are a FEMALE SOLO TRAVELER, DO NOT STAY HERE. The owner, who is also female ANNOUNCED my room number OUT LOUD at the front desk. out of all my travels, i have NEVER had any desk attendant shout out my room number. Although there was only 1 other male customer at the counter, it shows how careless she was. BEING SAFE means alot to me and it should to you as well.
Stayed 1 night in Oct 2025

8/10 Good

Stacey

Liked: Staff & service
Disliked: Property conditions & facilities

10/10 customer service

Good location Front staff were EXTREMELY helpful & accommodating. ( highlight of our stay) Place was little run down and had an unpleasant strong scent. But overall enjoyed our stay.
Stayed 1 night in Oct 2025