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Residence by Krystal Grand All Inclusive

5.0 star property
Family-friendly 5-star hotel near Costa Azul Beach

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Photo gallery for Residence by Krystal Grand All Inclusive

Outdoor pool
Lounge
Beach nearby, sun loungers, beach towels, beach volleyball
Property entrance
Deluxe residence partial Ocean View

Reviews

7.4 out of 10
Good

Popular amenities

  • All-inclusive
  • Bar
  • Pool
  • Room service
  • Housekeeping
  • Gym

Explore the area

Map
Carretera Transpeninsular Km 29, Colonia Centro, San Jose del Cabo, BCS, 23400
  • Costa Azul Beach
    ‪3 min walk‬
  • Palmilla Beach
    ‪14 min walk‬
  • Club Campestre Golf Course
    ‪17 min walk‬
  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    ‪19 min drive‬

Room options

View all photos for One Bedroom Suite

One Bedroom Suite

One Bedroom Suite

  • 36 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, 2 Double Beds, Balcony, Ocean View

Deluxe Room, 2 Double Beds, Balcony, Ocean View

Deluxe Room, 2 Double Beds, Balcony, Ocean View

  • Ocean view
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View

Deluxe Room, 1 King Bed, Ocean View

Deluxe Room, 1 King Bed, Ocean View

  • Ocean view
  • 30 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe residence partial Ocean View

Deluxe residence partial Ocean View

Deluxe residence partial Ocean View

  • Ocean view
  • 70 sq m
  • Sleeps 4
  • 1 Double Bed

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About the area

San José del Cabo

Seaside stay .A stay at this Costa Azul hotel places you steps from Costa Azul Beach and within a 5-minute walk of El Zalate Beach. Also, Mar y Sierra is within half a mile (1 km) and Palmilla Beach is within 2 miles (3 km).

What's nearby

  • Costa Azul Beach - 3 min walk - 0.3 km
  • Palmilla Beach - 14 min walk - 1.2 km
  • Club Campestre Golf Course - 17 min walk - 1.5 km
  • Playa Hotelera - 4 min drive - 3.1 km
  • San Jose del Cabo Art District - 5 min drive - 4.6 km

Getting around

  • Los Cabos Intl. Airport (SJD) - 18 min drive

Restaurants

  • ‪Coco Cafe - ‬7 min walk
  • ‪Zipper's - ‬8 min walk
  • ‪Mama Mia - ‬10 min walk
  • ‪Sardina Cantina - ‬5 min walk
  • ‪Distric Eat + Drink - ‬13 min walk

About this property

Residence by Krystal Grand All Inclusive

Family-friendly 5-star hotel near Costa Azul Beach
Residence by Krystal Grand All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Residence by Krystal Grand All Inclusive offers its guests a full-service spa, an outdoor pool, and a fitness center. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A children's pool, spa services, and a terrace are also featured at the luxury Residence by Krystal Grand All Inclusive. Self parking is free.

This 5-star San José del Cabo hotel is smoke free.

  • 1 building
  • 102 guestrooms or units
  • 3 levels
  • 3 dining venues
  • Meeting rooms
  • Built in 2015
  • Kid's club (surcharge)
  • Supervised childcare (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
Residence by Krystal Grand All Inclusive offers 102 air-conditioned accommodations with minibars and safes. Rooms open to balconies or patios. Flat-screen televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This San José del Cabo hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Languages

English, Spanish

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Krystal Grand Los Cabos - All inclusive

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  • All-inclusive
  • Spa
  • Kids pool
3.5 out of 5, Good, 1,968 reviews
The price is CA $255
CA $325 total
includes taxes & fees
Jun 9 - Jun 10
Krystal Grand Los Cabos - All inclusive

Property amenities

Family friendly

  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Supervised activities for children (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar

Things to do

  • Beach volleyball
  • Children's club
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Outdoor pool
  • Pilates classes
  • Playground
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

Room amenities

Entertainment

  • Flat-screen TV with cable channels

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Residence Krystal Grand All Inclusive All-inclusive property
Residence Krystal Grand All Inclusive San Jose del Cabo
Residence Krystal Grand All Inclusive
Resince Krystal Inclusive
By Krystal Inclusive Jose Cabo
Residence by Krystal Grand All Inclusive Hotel
Residence by Krystal Grand All Inclusive San Jose del Cabo
Residence by Krystal Grand All Inclusive Hotel San Jose del Cabo

Residence by Krystal Grand All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 39 out of 124 reviews
Rating 8 - Good. 39 out of 124 reviews
Rating 6 - Okay. 20 out of 124 reviews
Rating 4 - Poor. 12 out of 124 reviews
Rating 2 - Terrible. 14 out of 124 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

4.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 7 nights in Dec 2018

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing!!

My husband and I went for 7 days to celebrate my birthday. We had an amazing time the staff is super nice our room was small but perfect for just us two, it was kept clean and stock up. The staff was amazing at the surfer bar right beside the family pool, Jose and Ivette did an amazing job taking care of us, our drinks would be half gone and they would already bring a new one, not to mention Jose helped my husband surprise me every day for my birthday with flowers special message on a plate and a romantic dinner at the beach. I had a beautiful birthday week and would definitely recommend Krystal Grand, we will definitely be coming back!
Stayed 7 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2018

10/10 Excellent

Ivan, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at Krystal Grand was one of the best hotel experiences I’ve ever had. The staff is very welcoming and they are super helpful with everything! The hotel has about 6 restaurants included in it and the food was very delicious and tasted gourmet. The only downside about this hotel is that the beach that is near the hotel in San Jose is not safe to swim in because of the dangerous currents, but the hotel offers about 3 very large pools.
Stayed 7 nights in Aug 2018

2/10 Terrible

Marco

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Photos are deceiving. I made the mistake to choose this hotel because it was cheaper than the rest and I regret it. Food is ok in the buffet area but the restaurants where you need to reserve the food is really bad. The room they gave us is not even in the property, they take you in a van to other building! The good ones you see in the picture an extra charge of $50 dollars a night. I found that to be the worse part of the vacation since we were not close ti the beach or pool. I went to other hotels in the area and are superb. Do not try to save money choosing this one, you will regret it.
Stayed 6 nights in Jul 2018

8/10 Good

Janice

Liked: Staff & service
Disliked: Cleanliness

It's all about the all inclusive

they upgraded me for free, it's a pretty property, pools were a bit foggy, not enough lounge chairs for all the guest. But the food and drinks were good.
Stayed 2 nights in Jul 2018

8/10 Good

Ebony, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location. Restaurants were great! Buffet was terrible
Stayed 4 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2018

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities

The jacuzzis don't work were not hot and very dirt

The buffet was good but the restaurants were horrible absolutely horrible there is only two tiny jacuzzis that do not work and we're cold the entire stay
Stayed 7 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
everything was clean and neat friendly staff but I they were short hand it
Stayed 7 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful view

The experience was very pleasant. Dinners were amazing!!
Stayed 5 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good all inclusive hotel on a budget

My husband and i stayed here for our anniverary i was leary after reading some reviews but figured it was worth trying for myself. I booked the residence room but got one on the krystal grand side. So i guess kinda an up grade. The residence is not far from main resort actually it is closer to the adult pool and the al la carte resturants, so if the rooms look the same i would have been happy either way.. Pros: the grounds were beautiful and maintained, the rooms were clean comfortable and beautiful, food at the restaurants was really good, we especially like the Hibachi Grill.. the buffet even had some options that were good for midday snacks like fresh grilled shrimp yum..Cons: when we ate at the Hibachi Grill my husband wanted to try the lobster which was amazing by the way. But when asked how much it was we were told one price and when we got the bill it was another. I read a previous review about the same situation so we were very specific and asking how much would we need to pay in u.s. dollars we asked more than once to two different people we were told the same number. When the bill came it was twice as much. We talked to the manager and the manager stated the waiter would have to pay for it since it was his mistake.If you're going to order anything extra make sure you know what it's going to be.Could have been more channels on TV in English. But that was okay cuz we wasn't in the room much.And I wish we knew about the After Hours Sports Bar, staff said there was none
Stayed 4 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely LOVED this hotel. The grounds were beautiful, the rooms were clean and spacious, i couldnt be any happier. It is a bit of a distance from Cabo San Lucas but i overall loved the aesthetics of this hotel and cant wait to return. Def a GO!!!
Stayed 3 nights in Jun 2018

8/10 Good

Nicole, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Check-in nightmare but overall great stay

It took us three times and multiple personnel to check in. We booked a newly remodeled 1 bedroom suite, they said they were closing that building because it wasn’t very full. At first we were given a small standard room with 1 bed for our family of 4. Then we were offered a 2bedroom suite, this room was very outdated which I didn’t mind since it was bigger. However we then realized the phones didn’t work, the AC didn’t work, and when trying to shower it filled up past my ankles in minutes and someone’s else’s hair was floating everywhere. Again the front desk told me nothing could be done, I kept fighting and eventually got the exact room that I booked. This room was very nice and clean and everything we hoped for. The resort itself was very new, well designed, and ample staff. Beautiful pools. Food and drinks were good. Beach access and swim ability were great. Overall we had a great stay. It’s too bad we had to spend hours with small kids getting the run around initially for no good reason to check in.
Stayed 4 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant experience

Staff were really friendly and provided hospitable service. The facility was clean and new. I really appreciated the kindness and effort they put into servicing the guests. However there were a few things though: 1) one of the bulbs attached to the fans at the Grill restaurant spontaneously broke. Luckily no one was sitting directly underneath it and got injured. 2) I got really bad food poisoning from eating the fruit at the breakfast buffet. A few hours later I ended up continuously vomiting on my flight to Mexico City. It was really disappointing because I was unable to venture Mexico City during my 8 hour layover because I felt so ill. Instead I ended up paying $200 to stay at the Hilton Mexico City Airport to recover before returning home..
Stayed 3 nights in May 2018

10/10 Excellent

charles

10/10 Excellent

Grant, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice all inclusive hotel

I enjoyed staying here. I'm very picky with the food I eat and I was always able to find things to eat at the buffet. The food quality & variety was very good. The internet was good. It cut out a few times but not too much. I was able to make all my business calls on Skype in my room or by the pool.
Stayed 14 nights in Apr 2018

6/10 Okay

Gene, Belmont, CA

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

3 stars OK Hotel

This review could be better if they didn't try to do repair/recondition work during my stay. Noisy and stupid.
Stayed 6 nights in Apr 2018

10/10 Excellent

cas, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel right on the beach

I stayed at the Krystal Grand for only 3 nights while travelling in the Baja. This is a very clean and comfortable hotel with good amenities.
Stayed 3 nights in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very nice, great location, spacious clean rooms, pleasant staff, abundance of food and drinks. They would receive a 5 star from me if the servers did not get so overwhelmed at times. At the buffet and the restaurants the service can be either excellent or terrible to the point you think they forgot your order. It all depends on which server you get so try to stick with the one that you really liked. And tips can go a long way as well!!
Stayed 7 nights in Mar 2018

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Don't stay at the Residence, stay at the grand instead. We had 3 rooms at the residence and every room had an issue.
Stayed 2 nights in Apr 2018

6/10 Okay

LeLe, vancouver

Liked: Cleanliness
Disliked: Staff & service

An ok experience

Rooms are decent, as advertised. Mini bars only have 4 cans of beer, water and pop in them. Room service is extra. Service was inconsistent, some servers were amazing & others were not. The cafe & lobby bar were nice. Food was ok, not bad but not great. I’ve stayed at many different resorts in Mexico, this one’s not my fave.
Stayed 3 nights in Mar 2018

6/10 Okay

PRM, Canada

Liked: Cleanliness, property conditions & facilities

Great location, nice facilities but...

The hotel location is great. The beach is not really swimmable but that is ok. The grounds are very nice and well maintained. The pools are very nice. At night they have large fire pits on the beach. A very nice touch. However, the restaurants leave a little to be desired. The buffet restaurants were better than the a la carte restaurants. The food at the Mexican and Japanese restaurants was horrible. The Italian restaurant had good tasting food, but our waiter messed up our order and we ended up getting some of our food after our dessert. All of the restaurants, except the Asian one, were open air and unfortunately at the time we went, there was a cold wind (17 Celcius or mid 60's) so you were not comfortable when eating. There is a little café right next to the Asian restaurant that was very nice. I travel for work a lot an am used to high end restaurants so maybe I am just being too picky. The other problem with the resort is that there are conventions there which is fine. A lot of the convention goers were a lot of fun and nice people to talk to. However, they would do an outdoor dinner in the middle grounds and then have music. It was loud until about 11 30 Pm or so and then they would move it elsewhere but still be very loud and we could still hear it at 12:20 AM. Noise is an issue at times.
Stayed 8 nights in Feb 2018

10/10 Excellent

Irina, Federal Way, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel for the price!!!

My husband and I were very impressed with our stay at Residence at Krystal Grand. We usually stay at hotels rated 4 stars or higher, but decided to try this one out, even though it is rated less than 4 stars on expedia. On trip advisor it is rated as a 4 star hotel. The food was very good at all the restaurants and the staff was kind and hard working! The hotel was excellent for the price we paid! We loved the fact that there was a separate pool for adults only, which is quiet in comparison to the main pools. The beach has very comfortable cabanas and lounge beach chairs. This hotel is definitely worth going to for the price!!!
Stayed 5 nights in Feb 2018

6/10 Okay

Bob, Seattle

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort

Misleading & disappointing room, Nice Resort

The first thing you need to know about the "Residence By..." is the fact that you are staying in a separate building off the main resort property along side the highway. We paid for a 1 bedroom, King Suite. We arrived to a crappy room with crappy twin beds with a small fold-out couch in main room which was supposed to sleep 4. The couch didn't include any pillows or bedding. I called down to ask why I didn't get the King Suite I paid for. They told me they could come push the twin beds together if I would like. They did eventually deliver a sheet and 2 crappy pillows for the couch. The shower also barely has water pressure and the hot water was warm for a while and turned cold shortly after. We has all inclusive. Because we had kids, we stuck with the buffet. As far as this type of place goes, the food was decent but our expectations were not too high. The all inclusive drinks were also decent but there were frequently lines up to 15-20 minutes to get a drink by the pool. When we asked for pool towels, they said they were out but would have more in 15-20 minutes. we came back every half hour for two hours and never got a towel. The pools were rather cold and the only hot-tubs are by the adult only pool. After getting out of the frigid pool, not having towels was not ideal. The over-all property was somewhat nice and we had fun but it you have any expectations of having a nice room or good customer service I'd go elsewhere.
Stayed 1 night in Feb 2018