6/10 Okay
Thomas
9 Feb 2024
Liked: Staff & service, room comfort
Great location. Some issues this time
We live in Savannah and this is our date weekend location. Front desk folks are very friendly. Check in and Check out was seamless. Parking was no problem. The bed was very comfortable. The room was a king and very spacious. The location is amazing. Coffee. Refrigerator. On Tybressia and across from the pier. Lot of dining and entertainment options. However there were several glitches on this visit. The ice machine was not working. We were not informed of this at check in. When I went to the front desk expecting they had a solution I was told to go across the street to a bar and get some. A serious inconvenience. On top of that, there was a race weekend and we actually couldn't cross the street. The next morning we discovered the microwave was not working. It would not start. Then on Saturday, very loud banging and drilling construction started early in the morning. This was super annoying. We advised the front desk of these issues and they were right on it. The microwave was almost immediately fixed and the front desk went and got us ice as we were out on the street. But it was still not ideal. Especially that construction. I realize these were one off's that just happened. There's never a good time at a hotel for construction work, but we could have been advised to expect this and they could have had a solution for the ice issue. The outside areas could use a good clean. We'll return, but will call 1st!
Thomas
Stayed 2 nights in Feb 2024