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Comfort Inn

2.5-star property
660 W. Arthur St., Thunder Bay, ON 1-855-887-0424
2.7 out of 5
See all 7 travelocity Reviews

"The room was especially clean. The reception staff was helpful, especially at 1 AM! " More

By a verified traveller on Sun 30 Jun 2019

Points Of Interest

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Hotel Description

Enjoy free breakfast at this eco-friendly Thunder Bay hotel

Close to airport

Within 3 miles (5 km) of this Thunder Bay hotel, you'll find International Friendship Garden and Centennial Botanical Conservatory. Chapples Golf Course and Fort William Gardens are also within 3 miles (5 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free buffet breakfast, free WiFi, and free self parking. Business travelers can take advantage of the 24-hour business center. A lobby fireplace, a picnic area, and express check-in are also on offer.

Free WiFi, comfy beds

The 80 guestrooms feature comforts like pillowtop beds and premium bedding, while refrigerators and microwaves offer the conveniences of home. Flat-screen TVs come with cable channels, and other amenities include free WiFi and free newspapers.

Standard Room, 1 Queen Bed with Sofa bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
CA $108* Per night/room 23 Jan. - 24 Jan.

Suite, 1 King Bed, Non Smoking (Top Floor)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 Queen Bed, Ground Floor

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds, Non Smoking, Patio

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Comfort Inn ratings based on 7 Verified Reviews

Review Summary
2.7 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Comfort Inn

Everyone (4) Couples (1)
4 out of 5

Posted by on 17 Oct. 2021

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1 out of 5
Not clean at all, looked like there were dirty sheets and the room had hardly been cleaned from the previous users.

Posted by , from Thunder Bay on 30 Jun. 2020

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Comment from Hotel Management

2 Jul. 2020 by Sherri Locke, CHGM

I am sorry we did not have the opportunity to speak personally prior to your departure and hope we can welcome you back to provide a superior experience.

1 out of 5
The receptionist was unnecessarily rude!! Can’t even ask a question without attitude - discrimination? Highly possible!

Posted by on 27 Jun. 2020

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Comment from Hotel Management

29 Jun. 2020 by Sherri Locke, CHGM

Please accept my apologies that our Guest Service Representative was not helpful to you. We take these comments very seriously and will use the opportunity to further discuss our procedures to ensure such incidents do not recur. We hope to welcome you again and provide a superior experience.

3 out of 5

Posted by on 2 Jun. 2020

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Comment from Hotel Management

3 Jun. 2020 by Sherri Locke, CHGM

Thank you for the ratings - we hope to welcome you again!

4 out of 5
The room was especially clean. The reception staff was helpful, especially at 1 AM!

Posted by on 30 Jun. 2019

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1 out of 5

Pet Dirty

Upon check-in we settled into our room only to discover that our beds were made without a linen change. One of the beds was full of black dog hair, the other white dog hair. It was clear the dogs had been sleeping in the beds and the hair was embedded in all of the linens. The floor had not been vacuumed. When I asked the front desk man if perhaps housekeeping had thought the previous guests were staying another night, he was sure this wasn't the case (not comforting). He also let me know that since they were all booked he couldn't give us another room and that he was short staffed (he was the only one on besides the person he was training) and so he could give us the clean linens but we would need to change the bedding ourselves. Had there not been an event taking place in the city that night, which had all of the hotels booked up, we would have left. But instead we tiptoed around our very stained and dirty floor and tried to forget how filthy the beds were. For all of this the hotel offered us a tiny, tiny unnoticeable room discount. I wouldn't stay here again even if it were free. The pictures they post online must be from when the hotel was built or they are the standard photos used by all comfort inns because this location has many years of wear, and pet guests, on it. Unless you see guests posting that they have redone the place and have proper staffing levels now, I would not recommend staying at this hotel.

Posted by on 2 Jul. 2009

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5 out of 5

Comfort Inn Thunder Bay

Hotel staff very helpful. Easy check-in. Room was clean and bed comfortable. Breakfast is well presented with a good choice. Will certainly stay there again.

Posted by on 29 Oct. 2008

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About the Comfort Inn

Location 660 W. Arthur St., Thunder Bay, ON P7E5R8

Property Features

Public spaces have free WiFi. There's an onsite 24-hour business center. Free breakfast is served daily. The eco-friendly Comfort Inn also features gift shops/newsstands, a picnic area, and coffee/tea in a common area. Self parking is free. This Thunder Bay hotel is smoke free.

  • 1 building
  • 80 guestrooms or units
  • 2 levels
  • Buffet breakfast (free)
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Comfort Inn offers 80 accommodations with complimentary newspapers and hair dryers. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 10.00 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: CAD 20 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 4 per room
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • No elevators
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 3
  • Debit cards not accepted
  • Staffed front desk
  • Pets cannot be left unattended
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Masks are compulsory at the property
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 20 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 10.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Comfort Inn Hotel Thunder Bay
  • Comfort Inn Thunder Bay
  • Comfort Inn Hotel
  • Comfort Inn Thunder Bay
  • Comfort Inn Hotel Thunder Bay

You should know

  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.