JR-East Hotel Mets Shibuya

3.5 star property
3.5-star hotel near Shibuya Crossing

Choose dates to view prices

Photo gallery for JR-East Hotel Mets Shibuya

Lobby lounge
Staircase
Reception
Deluxe Twin for 5 people - Non - Smoking / Residential style
Lobby lounge

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Free WiFi

Explore the area

View in a map
3-29-17 Shibuya, Shibuya-ku, Tokyo, Tokyo, 150-0002
  • Place, Shibuya Crossing
    ‪6 min walk‬
  • Place, Roppongi Hills
    ‪2 min drive‬
  • Place, Meiji Jingu Shrine
    ‪5 min drive‬
  • Airport, Tokyo (HND-Haneda)
    ‪16 min drive‬

Room options

Superior Double Room, Non Smoking (Maximum occupancy 1 adult)

  • 19 sq m
  • Sleeps 1
  • 1 Double Bed

Superior Twin Room, Non Smoking (Maximum occupancy 1 adult)

  • 21 sq m
  • Sleeps 1
  • 2 Large Twin Beds

Superior Single Room, Non Smoking (Maximum occupancy 2 adults)

8.6 out of 10
Excellent
(13 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Large Twin Bed

Superior Double Room, Non Smoking (Maximum occupancy 2 adults)

  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

Superior Twin Room, Non Smoking (Maximum occupancy 2 adults)

9.0 out of 10
Wonderful
(12 reviews)
  • 21 sq m
  • Sleeps 2
  • 2 Large Twin Beds

Superior Single Room, Non Smoking (Maximum occupancy 1 adult)

9.2 out of 10
Wonderful
(18 reviews)
  • 16 sq m
  • Sleeps 1
  • 1 Large Twin Bed

Single for 1 people - Non - Smoking / Residential style

  • 16 sq m
  • Sleeps 1
  • 1 Large Twin Bed

Single for 2 people - Non - Smoking / Residential style

  • 16 sq m
  • Sleeps 2
  • 1 Large Twin Bed

Twin for 1 people - Non - Smoking / Residential style

  • 21 sq m
  • Sleeps 1
  • 2 Large Twin Beds

Twin for 2 people - Non - Smoking / Residential style

  • Sleeps 2
  • 2 Large Twin Beds

Deluxe Twin - Non - Smoking / Residential style

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

Deluxe Twin for 5 people - Non - Smoking / Residential style

  • 32 sq m
  • Sleeps 5
  • 2 Double Beds

Superior Twin Room Non smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2

Superior Double Room Non smoking

  • Sleeps 2

Superior Single Room Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 2

Single - Non Smoking / Residential Style

  • Sleeps 2

Twin - Non Smoking / Residential Style

  • Sleeps 2

Deluxe Twin - Non Smoking / Residential Style

  • Sleeps 4

Deluxe Twin For 5 People - Non Smoking / Residential Style

  • Sleeps 5

You may also like

About the area

Tokyo

Shibuya stay.A stay at this Shibuya hotel places you within half a mile (1 km) of Shibuya Crossing and 2 miles (3 km) of Roppongi Hills. Meiji Jingu Shrine and Tokyo Tower are also within 3 miles (5 km).

What's nearby

  • Shibuya Crossing - 6 min walk - 0.6 km
  • Yoyogi Park - 18 min walk - 1.6 km
  • Roppongi Hills - 2 min drive - 2.7 km
  • Tokyo Tower - 4 min drive - 4.6 km
  • Meiji Jingu Shrine - 5 min drive - 2.8 km

Getting around

  • Shibuya Station - 1 min walk
  • Ebisu Station - 13 min walk
  • Haneda Airport (HND) - 41 min drive

Restaurants

  • ‪小諸そば - ‬2 min walk
  • ‪カフェ・ベローチェ - ‬1 min walk
  • ‪水炊き・焼き鳥 とりいちず酒場 渋谷新南口店 - ‬1 min walk
  • ‪ドトールコーヒーショップ - ‬1 min walk
  • ‪LA COCORICO Shibuya - ‬1 min walk

About this property

JR-East Hotel Mets Shibuya

3.5-star hotel near Shibuya Crossing
JR-East Hotel Mets Shibuya offers its guests a vending machine, multilingual staff, and laundry facilities. WiFi is free in public spaces. JR-East Hotel Mets Shibuya also features a front-desk safe and a microwave in a common area. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Tokyo hotel.

  • 186 guestrooms or units
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Smoking in designated areas
  • Microwave in a common area
JR-East Hotel Mets Shibuya offers 186 air-conditioned accommodations with slippers and hair dryers. Flat-screen televisions are featured in guestrooms.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered on request and irons/ironing boards can be requested.

Similar properties

Property amenities

Family friendly

  • In-room refrigerator
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (JPY 2,000 per night; includes in/out privileges)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 1,980 for adults and JPY 1,980 for children

Accessibility

  • No elevator

Room amenities

Entertainment

  • Flat-screen TV

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Toilet paper
  • Toilet with electronic bidet
  • Towels provided

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately JPY 1980 for adults and JPY 1980 for children
  • Covered self parking fee: JPY 2000 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. 

We should mention

  • Children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

JR-EAST HOTEL METS
JR-EAST METS SHIBUYA
JR-EAST METS
Jr East Mets Shibuya Tokyo
JR-EAST HOTEL METS SHIBUYA Hotel
JR-EAST HOTEL METS SHIBUYA Tokyo
JR-EAST HOTEL METS SHIBUYA Hotel Tokyo

Reviews

JR-East Hotel Mets Shibuya Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 612 out of 1001 reviews
Rating 8 - Good. 308 out of 1001 reviews
Rating 6 - Okay. 53 out of 1001 reviews
Rating 4 - Poor. 18 out of 1001 reviews
Rating 2 - Terrible. 10 out of 1001 reviews

Reviews

10/10 Excellent

Marnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff but the breakfast was marginal at best - but with that said it was not a western style breakfast as I was used to. But expected FYI
Stayed 4 nights in Jul 2025

8/10 Good

Cesar, Carson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

6/10 Okay

Cengiz

Travelled with family and small children
Liked: Cleanliness, staff & service
The location of the hotel is absolutely fantastic. It is easy to get around the city by subway or taxi. The only downside is the size of the rooms and the beds. They are quite small. One side of the bed is the wall and the size is like a single. I wish they had a bit larger rooms.
Stayed 3 nights in Jul 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2025

10/10 Excellent

Angeline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is amazing with this property! Right at the heart of Shibuya. Everything is walkable. So many food options and easy access to transportation.
Stayed 6 nights in Jul 2025

4/10 Poor

Sandra

Travelled with partner
Disliked: Cleanliness
We only stayed for one night, and while the location was excellent—just a few minutes' walk from the train station and a shopping mall—the overall experience was disappointing. The room was extremely small, and the bed being attached to the wall made it very inconvenient and uncomfortable. Check-in was done through a self-service kiosk, and while there was staff available, they weren’t very friendly and their English was limited, which made communication a bit difficult. Overall, I wouldn’t recommend this hotel for the price, as it doesn’t meet the expected standards.
Stayed 2 nights in May 2025

10/10 Excellent

Robert

Stayed 6 nights in Jul 2025

8/10 Good

CELINA

Stayed 2 nights in Jun 2025

8/10 Good

CELINA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I stayed with my family during a summer vacation in Tokyo. I like the fact that this hotel is at a location that is convenient for almost everything from food, shopping, to transportation. It is a 5 minutes walk to Shibuya Scramble and less than 10 min walk to Shibuya crossing and Shibuya train station. The property is clean and the staff is friendly and helpful. I highly recommend this place to everyone.
Stayed 4 nights in Jun 2025

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2025

8/10 Good

Wanda T

Travelled with family
Liked: Cleanliness, property conditions & facilities
I got into hotel just after 9pm and there was one agent on duty. The check in was via a kiosk and she was helping another guest. After some time, we checked in and the room was nice. It was clean and the bathroom looked like it was renovated. There were slippers and a robe, nice touch (didn't get that at the Hilton Tokyo Bay!) The bidet had warm toilet (Hilton did not). There was complimentary coffee and the usual toiletries you get at lobby. Location was close to the Stream near many restaurants, very convenient. Lobby isn't grand and it's in small office building. If you're good with that which I was, I totally recommend this hotel for the price, room and location!!
Stayed 2 nights in Jul 2025

10/10 Excellent

Xianxiang

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 2 nights in Jun 2025

8/10 Good

MaryJane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2025

8/10 Good

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
In the middle of downtown
Stayed 4 nights in Jun 2025

10/10 Excellent

Leonora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to transportation and walkable to a lot of places of interest.
Stayed 3 nights in May 2025

10/10 Excellent

Jonathan

Stayed 5 nights in Jun 2025

10/10 Excellent

Yuan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located next to the Shibuya station. Lots of restaurants nearby. Clean rooms and friendly staff. FamilyMart nearby which we bought our breakfast everyday. You can hear the trains passing by but it didn’t bother us. Hotel provides slippers and pajamas. Toiletries can be picked up next to the front desk
Stayed 4 nights in Jun 2025

8/10 Good

Man Chiu Joseph

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

Jay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel with friendly staff

This is a great hotel if you are arriving from or departing to NRT airport as it's a direct line no transfers. The hotel is essentially connected to the station so you don't have to wheel luggage across Tokyo streets. The rooms are small but comfortable. The hotel staff was amazingly helpful and kind.
Stayed 2 nights in Jun 2025

10/10 Excellent

Anthony

Stayed 4 nights in Jun 2025

10/10 Excellent

Windell

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Great location and stay
Stayed 4 nights in Jun 2025

10/10 Excellent

Mira

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel’s location is so convenient. A very comfortable stay close to restaurants, sights, transport and shopping.
Stayed 3 nights in Jun 2025

10/10 Excellent

janina

Travelled with family
Liked: Amenities, property conditions & facilities
The property is a 5-6min walk to shops, restaurants, SHIBUYA crossing and shibuya station. The room accommodate my family of four. The rooms are cleans and very quiet. Will stay here again
Stayed 4 nights in Jun 2025