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Aroma Tulum

3.0 star property
3-star hotel near Tulum Mayan Ruins

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Photo gallery for Aroma Tulum

Outdoor pool, sun loungers
Front of property
Premium Suite
Courtyard
Lobby
Reviews
7.8

Good

Popular amenities

  • PoolPoolPool
  • Breakfast included
  • BarBarBar
  • Room serviceRoom serviceRoom service
  • Free WiFiFree WiFiFree WiFi
  • HousekeepingHousekeepingHousekeeping

Explore the area

Map
Calle Mercurio Poniente 21, Tulum, QROO, 77780
  • Popular LocationTulum National Park4 min drive
  • Popular LocationTulum Mayan Ruins8 min drive
  • Popular LocationPlaya Paraiso17 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)105 min drive

Room options

View all photos for Exclusive Suite, Private Pool

Exclusive Suite, Private Pool

Exclusive Suite, Private Pool

  • 40 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Suite, Balcony

Premium bedding, down comforters, in-room safe, individually decorated

Luxury Suite, Balcony

  • 40 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Suite

Premium Suite

Premium Suite

  • 42 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About the area

Tulum

Oceanside stay.Within a 10-minute walk of this Tulum City Center hotel, you'll find Hospital de Tulum and Dos Aguas Park. Tulum National Park and Temple of Doom are also within 2 miles (3 km).

What's nearby

  • Tulum National Park - 4 min drive
  • Gran Cenote - 5 min drive
  • Tulum Mayan Ruins - 8 min drive
  • Las Palmas Public Beach - 15 min drive
  • Playa Paraiso - 17 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 106 min drive

Restaurants

  • Burrito Amor - 5 min walk
  • Antojitos la Chiapaneca - 6 min walk
  • El Camello Jr - 3 min walk
  • Palma Central - 4 min walk
  • Taqueria el Sabor Mexicano - 2 min walk

About this property

Aroma Tulum

3-star hotel near Tulum Mayan Ruins
You can enjoy a drink at the pool bar. Free breakfast is served daily. Public spaces have free WiFi.

An outdoor pool, a rooftop terrace, and multilingual staff are also featured at Aroma Tulum.

Smoking is allowed in designated areas at this 3-star Tulum hotel.

  • 11 guestrooms or units
  • Breakfast available (free)
  • Terrace on the roof
  • Poolside lounge chairs
  • Coffee in lobby
  • Front desk (limited hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Bar by the pool
Aroma Tulum offers 11 air-conditioned accommodations with safes and complimentary bottled water. These individually decorated and furnished accommodations include desks. Beds feature down comforters and premium bedding. Smart televisions come with premium cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is provided daily.

Languages

English, Spanish

Property amenities

Family friendly

  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking within 16 ft
  • Street parking available

Food and drink

  • Free self-serve breakfast available daily 8:30 AM–11:30 AM
  • 1 poolside bar
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • Bicycle rentals
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Area rugs in public areas
  • Gravel flooring in public areas
  • Smooth flooring in public areas
  • Upper floors accessible by stairs only

Room amenities

Entertainment

  • Cable channels
  • Premium channels
  • Smart TV

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down comforter
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Free bottled water

More

  • Desk
  • Guidebooks/recommendations
  • Individually decorated
  • Individually furnished
  • Local maps
  • Safe
  • Soundproofing
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

The front desk is open daily from noon - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of MXN 1600 will be collected before check-in.
  • Resort fee: MXN 98.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher, a security system, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, Discover, debit cards, and cash. Long-term renters welcome.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and window guards in each accommodation.

We should mention

  • One child 11 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Aroma Tulum Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 46 out of 87 reviews" "
Rating 8 - Good. 14 out of 87 reviews" "
Rating 6 - Okay. 8 out of 87 reviews" "
Rating 4 - Poor. 7 out of 87 reviews" "
Rating 2 - Terrible. 12 out of 87 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

2/10 Terrible

Mathew

Stayed 3 nights in Aug 2023

10/10 Excellent

Marie

Stayed 1 night in Jul 2023

2/10 Terrible

Mario

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
They cancel our reservation 4 hrs before arrival
Stayed 4 nights in Jul 2023

10/10 Excellent

Andy

Liked: Staff & service, amenities, property conditions & facilities
very quiet comfortable, exquisitely decorated and a warm, friendly staff
Stayed 1 night in Apr 2023

8/10 Good

Ricardo

Stayed 7 nights in Mar 2023

10/10 Excellent

Ana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay
Stayed 7 nights in Feb 2022

10/10 Excellent

Victoria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool vibes, walk around and find things to do and eat, friendly staff, close to la zona hotelera, any questions feel free to ask staff they’ll help
Stayed 4 nights in Feb 2022

10/10 Excellent

Fernando

Stayed 2 nights in Jan 2022

2/10 Terrible

Eledir

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing and will never return
I was very disappointed due to many things; - bathroom with a bad small ( even after complaints); only 1 amenities for 4 days stay; breakfast with 3 toast +soluble coffee + few slices of fruits+ 1 spoon of yogurt with cereal ; sheets was excellent at first day but changed to a poor one in others ( even though we didn’t request to change due to environmental protection) and last the bicycles were rusty and I got injuries for one of them, not mentioning they have only 4 to he entire hotel ( we had to rent ours); rooms are totally dark with black painting and not good ventilation … sorry but to be boutique they need to improve a lot ! :(
Stayed 4 nights in Jan 2022

10/10 Excellent

Loriann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay. We felt safe and it was quite homey
Stayed 3 nights in Dec 2021