4.0 out of 5

"My husband and I chose Kore on a whim and we are so happy we did! The resort is beautiful. More than anything, we were so impressed with the staff. Ev ... " More

By a verified traveller on Fri 08 Dec 2017

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Hotel Description

4.5-star adults-only property near Las Palmas Public Beach

Seaside stay

Stay at this Tulum property and you'll be within half a mile (1 km) of Las Palmas Public Beach and 2 miles (3 km) of Playa Paraiso. Tulum National Park and Tulum Mayan Ruins are also within 3 miles (5 km).

All-inclusive

A full-service spa, 2 restaurants, and 4 spa tubs are all featured at this smoke-free property. Traveling on business? Take advantage of the laundry service and WiFi in public areas. Relax with a drink at one of the 2 bars/lounges and enjoy free perks like cooked-to-order breakfast and free self parking.

Spa tubs, WiFi

Boasting private spa tubs and jetted bathtubs, the 94 guestrooms offer flat-screen TVs with satellite channels, along with free minibar items. Other amenities include sitting areas, 24-hour room service, and WiFi.

Luxury Suite, Jetted Tub, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max
C$319* Per night/room 1 Sep. - 2 Sep.

Master Suite, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Suite, Terrace, Partial Ocean View

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Honeymoon Suite, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Luxury Suite, Terrace

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Kore Tulum Retreat and Spa Resort -Adults Only-All Inclusive ratings based on 13 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Kore Tulum Retreat and Spa Resort -Adults Only-All Inclusive

Everyone (11) Couples (2)
5 out of 5
We just checked out today and already plan to go back! Kore Tulum Resort is amazing! The staff are excellent and helpful. It was so nice to have the all-inclusive option. We got out and explored a good amount so we always ate breakfast and came back for either lunch or dinner. The concierge helped us book a tour to the big Mayan ruins - Chichen Itza. They also helped us get transportation anywhere we wanted to go. The facilities were very clean! The view from the pool and grounds area was truly breathtaking. We didn’t mind having to shuttle to the beach beach we planned to beach hop anyway. I would totally stay there again and recommend it to anyone.

Posted by , from Morristown, TN on 16 Feb. 2019

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Comment from Hotel Management

4 Mar. 2019 by Carlos Medina

Thank you very much for such kind comments, I am proud to know that we exceed your expectations. As you mention, we have a staff willing to serve and give our best every day. We hope to see you soon again.

3 out of 5
the food and the dining room staff were the only good thing nice hotel .. the dark room is full of mosquitoes .. the old bathroom, very eighties .. the whole structure a bit 'abandoned by time .. like the gym that had a terrible smell caused by the old plastic floor. the services are very limited .. do not even have an ATM to make cash .. the non-existent internet service in the room .. and the most serious thing they do not have a beach .. the place is boring ..

Posted by on 19 Jan. 2019

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Comment from Hotel Management

4 Mar. 2019 by Carlos Medina

Thank you for sharing your opinion, I regret to hear that it was not as pleasant as that of many other guests. We accept and appreciate the criticism as it helps us improve. I will pass your comments to the corresponding departments.

4 out of 5
Great place: does not have a beach section per se, but the hotel does face the ocean and allows for ocean swimming and sunbathing by the water. The grounds are very well taken care of and the staff tries is very friendly and professional.

Posted by , from Florida on 10 Sep. 2018

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3 out of 5
Hotel grounds are nice and clean, but pool can use an upgrade, new lounge chairs and umbrellas, etc. Food was not good and wait staff lacked training and general knowledge of basic restaurant etiquette. Staff were friendly, but management needs to do a better job at educating their staff. Rooms are large, clean and comfortable. Honestly, if the food and service were better, and if minor resort updates were made, I’d return to Kore.

Posted by , from NYC on 12 Jun. 2018

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5 out of 5

Wonderful Vacation

Pros: The views, the rooms, and the staff.
Cons: Nothing!
Location: The location is great. Everything you need is at the resort or a short bike ride away.
My husband and I chose Kore on a whim and we are so happy we did! The resort is beautiful. More than anything, we were so impressed with the staff. Everyone works incredibly hard to make you happy and comfortable. We loved the option of riding the bikes into town or the beach. We felt safe and welcome everywhere we went. I would recommend this resort to anyone I meet!

Posted by , from Kansas City on 8 Dec. 2017

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Comment from Hotel Management

12 Dec. 2017 by AG

Hola Kate, Thank you for taking the time to write your experience, our commitment is continuous improvement to achieve our main objective. It is a pleasure to know that we meet your expectations. we care about having the right staff to pamper our guests. I will pass your comments and congratulations to our valuable colleagues.

2 out of 5

Disappointed

Not but maybe a 2 star hotel. Food was bad. Not as advertised.

Posted by on 4 Jun. 2017

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5 out of 5
Amazing property and staff! Would definitely return!

Posted by on 23 May 2017

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5 out of 5

Gorgeous view, beautiful cabanas.

Korr Tulum has an increirable landscape, super cozy ocean view cabana's (cheets are changed every day), excelent food, super friendly stuff. Best sweming beach is a 10min bike ride away - hotel provide bikes (old but work). Wifi for free at reception and spa area. Great location . I recommend it .

Posted by on 20 Feb. 2017

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5 out of 5

Very relaxing resort

Pros: Clean Friendly Most people spoke English Good service Centrally located Beautiful views Peaceful atmosphere
Cons: More bikes, and better up keep on existing bikes Better food More variety in food Cleaning the room earlier in the day
Location: Close to beaches Close to downtown Shopping Drinking Restaurants Mayan ruins
Kore was a great experience. It was extremely relaxing. I was surprised by how quiet it was. I never felt like I was part of a huge crowd even though there were a lot of guests staying there at the same time. The biggest drawback was the food, but I had read about that before we booked so I expected it. The food just wasn't good and not a lot of options. I loved that they provided bikes to get around town, but I suggest a little more bike upkeep and having more bikes. It was stressful because if you didn't get out early you would have been out of luck that day. After seeing the other options around town I'm really glad we chose Kore Tulum. It was so clean! It's location was wonderful. Right on the ocean with awesome views, and centrally located to several beaches and to town. If we go back to Tulum I'd love to stay here again.

Posted by on 8 Jan. 2017

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1 out of 5

This is not a 4.5 star hotel.

Pros: location and setting
Cons: bed, water in room, willingness to serve customers
Location: Tulum and ruins. great location for those wanting to get deeper into Yucatan culture
Beautiful location and appearance slowly went downhill as we experienced disappointment after disappointment from the very slow service at meals to brown water out of jacuzzi in room to wine tasting like water and the final straw was the bed that was hard as a rock with stiff lumpy pillows making for the worst night's sleep i've had in a while. We cancelled our trip on the first morning and they the best thing they did was refund us for the pre-paid next 3 days so we could salvage our time in Mexico. This would be an ok hotel for anyone who can tolerate the bed and many appeared to be fine with it. Honestly if it wasn't for the bed i would have absorbed the other disappointing features.

Posted by , from Fort Worth, TX on 6 Jan. 2017

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About the Kore Tulum Retreat and Spa Resort -Adults Only-All Inclusive

Location Carr Tulum Boca Paila Km 3.85, Tulum, QROO 77780

All-inclusive Details

  • Taxes included
  • 24-hour room service
  • Airport transfers not included
  • Surcharge for premium or imported non-alcoholic beverages
  • Premium/non-domestic beverages not included
  • Fitness facilities included
  • Premium food items not included
  • Wireless Internet access not included
  • Water fitness classes/lessons included
  • Laundry/dry cleaning services not included
  • Limited meals offered through room service
  • All available beverages included
  • Bicycling included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Surcharge for room service
  • Transportation to offsite activities not included
  • Offsite tours not included
  • Yoga classes/lessons included
  • Pilates classes/lessons included
  • Aerobics classes/lessons included
  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • Food and beverage restrictions apply
  • Surcharge for premium food items
  • Surcharge for premium or imported alcoholic beverages
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Minibar (only non-alcoholic beverages included)

Property Features

Kore Tulum Retreat and Spa Resort -Adults Only-All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Kore Tulum Retreat and Spa Resort -Adults Only-All Inclusive offers its guests a full-service spa, 4 spa tubs, an outdoor pool, and a sauna. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a swim-up bar. Free breakfast is served daily. WiFi is available in public spaces for a fee. A fitness center, spa services, and a library are also featured at the luxury Kore Tulum Retreat and Spa Resort -Adults Only-All Inclusive. Limited free parking is available on a first-come, first-served basis. This 4.5-star Tulum property is smoke free.

  • 94 guestrooms or units
  • 2 levels
  • 6 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Built in 2008
  • Cooked-to-order breakfast (free)
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • 1 conference room
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Cancun, Quintana Roo (CUN-Cancun Intl.) (120.9 km / 75.1 mi)
  • Property shuttles: Free beach shuttle
  • Parking: Free self parking

Room Amenities

Kore Tulum Retreat and Spa Resort -Adults Only-All Inclusive offers 94 air-conditioned accommodations with private spa tubs and free minibar items. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Private hot tub
  • Sitting area
  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free cooked-to-order breakfast daily from 7 AM to 11 AM.

Nirvana Restaurant - This poolside restaurant specializes in international cuisine and serves breakfast and lunch. Guests can enjoy drinks at the bar.

Specialties Shangri-la - Overlooking the ocean and pool, this diner specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 10
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Steam room in spa
  • Minimum age to access spa is 18
  • Reflexology
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets and service animals are not allowed at Kore Tulum Retreat and Spa Resort -Adults Only-All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Noise-free guestrooms cannot be guaranteed.

  • Noise-free rooms not guaranteed
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • No elevators
  • No pets or service animals allowed
  • Cash or credit card deposit required
  • Minimum guest age is 18
  • Caters to adults only

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 18 per day (1-device limit, rates may vary)
  • Fee for wireless Internet in public areas: USD 18 per day (1-device limit, rates may vary)
  • Late check-out fee: USD 100 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • All Inclusive Wellness Resort
  • Zenserenity
  • Zenserenity Resort
  • Zenserenity Tulum
  • Zenserenity Wellness
  • Zenserenity Wellness Resort All Inclusive
  • Kore Tulum Retreat Resort Adults Only-All Inclusive
  • Zenserenity Wellness Tulum
  • Kore Tulum Retreat Resort Adults All Inclusive
  • Kore Retreat Resort Adults All Inclusive
  • Kore Retreat Resort Adults Only-All Inclusive
  • Kore Tulum Retreat Adults Only-All Inclusive
  • Kore Retreat Adults Only-All Inclusive
  • Kore Tulum Retreat Spa Resort Adults Only All Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.