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Cielo Maya Beach Tulum

4.0 star property
4-star beachfront hotel near Soliman Bay

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Photo gallery for Cielo Maya Beach Tulum

Outdoor pool, sun loungers
Terrace/patio
Private beach, sun loungers, beach umbrellas, beach towels
Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront | Beach/ocean view
Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront | Balcony

Popular amenities

  • Bar
  • Room service

Explore the area

Map
TanKah III, Mza 3, Lot. 36, Tulum, QROO, 77760
  • Cenote Manatí
    ‪2 min walk‬
  • Soliman Bay
    ‪4 min drive‬
  • Xel-Há Park
    ‪12 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪69 min drive‬

Room options

View all photos for Deluxe Double Room, 2 Queen Beds, Pool View, Garden Area

Deluxe Double Room, 2 Queen Beds, Pool View, Garden Area

Deluxe Double Room, 2 Queen Beds, Pool View, Garden Area

9.8 out of 10
Exceptional
(7 reviews)
  • 50 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed with Sofa bed, Garden Area

1 bedroom, premium bedding, down comforters, minibar

Junior Suite, 1 King Bed with Sofa bed, Garden Area

9.4 out of 10
Exceptional
(13 reviews)
  • 50 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront

Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront

Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront

9.0 out of 10
Wonderful
(19 reviews)
  • 50 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Partial Sea View

1 bedroom, premium bedding, down comforters, minibar

Deluxe Suite, 1 King Bed with Sofa bed, Partial Sea View

9.2 out of 10
Wonderful
(5 reviews)
  • 60 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Tulum

On the beach.Within a 15-minute walk of the hotel, you'll find Soliman Bay and Tulum National Park. Also, Cenote Manatí is within half a mile (1 km) and Jaguar Park is within 2 miles (3 km).

What's nearby

  • Cenote Manatí - 2 min walk - 0.2 km
  • Tulum National Park - 14 min walk - 1.2 km
  • Soliman Bay - 4 min drive - 2.2 km
  • Tulum Mayan Ruins - 11 min drive - 10.6 km
  • Xel-Há Park - 12 min drive - 12.0 km

Getting around

  • Tulum Intl. Airport (TQO) - 61 min drive

Restaurants

  • ‪Zona Arqueológica de Tulum - ‬13 min drive
  • ‪Mulut Jach Ki - ‬9 min drive
  • ‪Templo Dios del Viento - ‬13 min drive
  • ‪World Cafe - ‬7 min drive
  • ‪La Fiesta Mexicana - ‬9 min drive

About this property

Cielo Maya Beach Tulum

4-star beachfront hotel near Soliman Bay
Simply walk outside to feel the sun on your face at the sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Summer fun is a breeze at Cielo Maya Beach Tulum with activities like snorkeling and kayaking.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. This beach hotel also offers an outdoor pool, a children's pool, and a rooftop terrace.

This 4-star Tulum hotel is smoke free.

  • 18 guestrooms or units
  • 2 levels
  • Cooked-to-order breakfast (free)
  • Manager's reception (free)
  • Deli
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Garden
  • Outdoor picnic space
  • Television in lobby
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Cielo Maya Beach Tulum offers 18 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature down comforters and premium bedding. LED televisions come with premium satellite channels.

Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. This Tulum hotel provides complimentary wireless Internet access. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is offered daily and irons/ironing boards can be requested.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

Languages

English, Spanish

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Property amenities

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Boat tours
  • Children's pool
  • Kayaking
  • Outdoor pool
  • Playground
  • Snorkeling
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No elevator
  • Well-lit path to entrance

Room amenities

Entertainment

  • LED TV with premium satellite channels

Bedroom

  • Down comforter
  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 10:30 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Cielo Maya Beach Tulum

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 140 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. No onsite parking is available. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Cielo Maya Tulum
Cielo Maya Beach Tulum Hotel
Cielo Maya Hotel
Cielo Maya
Cielo Maya Beach Tulum Hotel
Cielo Maya Beach Tulum Tulum
Cielo Maya Beach Tulum Hotel Tulum

Cielo Maya Beach Tulum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 390 out of 575 reviews
Rating 8 - Good. 98 out of 575 reviews
Rating 6 - Okay. 39 out of 575 reviews
Rating 4 - Poor. 25 out of 575 reviews
Rating 2 - Terrible. 23 out of 575 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Edwina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Venus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was so lucky to have a beautiful view and the ocean was just there just for me and my Family. I love this place, and was so Lucky to find this Beautiful place. Hermoso! Me Fascinó, puedo volver ahora mismo si mi tiempo me lo permitiera.
Stayed 2 nights in Apr 2025

4/10 Poor

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the property and service. We ate at the restaurant the first night. I had a hamburger and fries. During the night I woke up feeling very sick and soiled the bed linens. The hotel charged us for the bed linens at checkout. This was very disappointing further considering why I was sick.
Stayed 3 nights in Apr 2025

10/10 Excellent

Claire

Stayed 1 night in Mar 2025

10/10 Excellent

Ashleigh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My sister recently stayed at Cielo Maya for a week & loved it!
Stayed 6 nights in Apr 2025

10/10 Excellent

Katia

Travelled with partner
Liked: Amenities
The architecture of the hotel is unique, excellent exterior design. The room is really spacious, with interesting interior design, large bathroom with both a shower and jacuzzi tub and all the necessities needed for after the shower. Plenty of towels, no need to bring your own for the beach. The restaurant food was really good and the staff very helpful. Very clean in and out of the room. The property has its own beach with chairs, bean bags and kayaks. I would gladly go there again. The only negative I have is about the area around, the road to the hotel is very narrow, bumpy and there was a construction work in the neighboring property with quite some noise during the day.
Stayed 2 nights in Apr 2025

10/10 Excellent

Jerome

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay. Staff were excellent. Isaac was especially helpful
Stayed 13 nights in Mar 2025

10/10 Excellent

Erikha Amaliz

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
My boyfriend and I had the best time here! The staff was amazing, there was a lot to do nearby as well 10/10 would recommend
Stayed 4 nights in Mar 2025

10/10 Excellent

Meredith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommend this stay

We had a great stay at Cielo Maya. Located right on the beach with a pier and some hammocks. Also has a pool and some swinging chairs. Breakfast was included and great considering all the options. Rooms are a little dated without any USB ports but otherwise clean and very comfortable for the price. We were also able to rent a car directly from the hotel which was a great benefit and helped us a lot with day trips to other Mayan ruins and a beautiful lagoon. Highly recommend if you’re looking for a great stay on a reasonable budget.
Stayed 5 nights in Mar 2025

10/10 Excellent

Jian Bin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, safe, beautiful beach access, free breakfast (made to order, and great options), friendly staff. This is an absolute gem. Only concern we had was: 1. Water temperature (you may not get hot water for shower from time to time) 2. Power Outage (the Tulum infrastructure is not yet developed, this can be experienced elsewhere in Tulum) Would definitely recommend the stay here!
Stayed 7 nights in Mar 2025

8/10 Good

Procoro

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My experience at this hotel & criticism hopefully helps them because it has the potential of being a 5 star hotel. The hotel is small but has a charming rustic and peaceful environment so if you’re looking for a place to relax & get away from the craziness of city life this is perfect. I was very happy to receive a welcoming note and a bottle of bubbly to welcome us! The staff is very friendly and attentive specially Virginio & Juan they were extremely helpful along with the front desk agents which unfortunately I forgot their names. I celebrated my wife’s birthday with a private romantic dinner at the dock which was spectacular in every way, the service from Virginio was wonderful and the food was exquisite starting from the Cielo Maya Salad, the carrot soup, the filet mignon/shrimp to the coconut flan!! Just delicious & perfect! The only complaints I would give is for housekeeping to be more aware of the amenities that should always be replaced in the rooms such as water, coffee, cream, and or any of the bathroom essentials which could bring this hotel to a higher level. I had to be requesting many of those items on daily basis and I don’t think that it was due to lack of gratuity because I was leaving it daily. On our last day we ordered room service & unfortunately the food arrived uncovered and cold,I ordered a ribeye & the one we got was an overcooked weird piece of meat mostly fat looked microwaved cooked so disappointed! I’ve worked in luxury hotels & restaurants
Stayed 6 nights in Mar 2025

4/10 Poor

Christopher Joseph

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
Breakfast was very good. But extra for oranfe juice and chicken was extra. Room AC was very loud but it worked good. Great sea view. The beach was horrible. No place to walk. The whole front was packed with seawee.. steps foe pier to the water which was very slippery. The front desk staff was excellent. We felt safe throughtout the area. Overall Tulum wasnt as good as i thought. Would never come back
Stayed 4 nights in Mar 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks for the amazing stay my girlfriend loved it for her birthday!!!
Stayed 4 nights in Mar 2025

10/10 Excellent

Dennis

Travelled with family
Liked: Amenities
Hotel staff and food great. Community needs a lot of work around the resorts Tulum the city needs mass work and a new since of pride not their. Run down mass poverty needs excellent city management does not exist
Stayed 3 nights in Mar 2025

10/10 Excellent

ronald

Liked: Amenities
Hopefully they find my sun glasses.
Stayed 2 nights in Mar 2025

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay
Stayed 1 night in Mar 2025

6/10 Okay

Lesley

Stayed 9 nights in Mar 2025

10/10 Excellent

bridget

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2025

8/10 Good

Brian

Stayed 1 night in Mar 2025

10/10 Excellent

Rene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views, very friendly staff
Stayed 1 night in Mar 2025

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were friendly and helpful! I would definitely stay here again. My only complaint is the AC. It only started working on our last night there but the rest of the time it was very muggy on our room. This place is very quiet and away from the main town which was nice. The restaurant food was delicious and the wait staff were awesome!
Stayed 4 nights in Mar 2025

10/10 Excellent

Xia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is big and comfortable. The included breakfast was super delicious. The room has “garden view” when I booked it. But you could see the beach and ocean from the room. The hotel also provides the kayak and paddle. boards. All staffs there are polite, friendly and helpful. If you go to Tulum, stay in this nice hotel.
Stayed 3 nights in Mar 2025

10/10 Excellent

Myriam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Roxanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was so attentive and kind! breakfast included was great - lots of food options and the restaurant/bar on site is convenient.
Stayed 3 nights in Mar 2025