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Cielo Maya Beach Tulum

4.0 star property
4-star beachfront hotel near Soliman Bay

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Photo gallery for Cielo Maya Beach Tulum

Dock
Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront
Couples treatment rooms, body treatments, aromatherapy
Outdoor pool, sun loungers
Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront | Beach/ocean view

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
TanKah III, Mza 3, Lot. 36, Tulum, QROO, 77760
  • Place, Cenote Manatí
    ‪2 min walk‬
  • Place, Tulum National Park
    ‪14 min walk‬
  • Place, Jaguar Park
    ‪14 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪78 min drive‬

Room options

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront

Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront

Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront

9.0 out of 10
Wonderful
(22 reviews)
  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed with Sofa bed, Garden Area

Premium bedding, down comforters, minibar, in-room safe

Junior Suite, 1 King Bed with Sofa bed, Garden Area

9.4 out of 10
Exceptional
(16 reviews)
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Deluxe Double Room, 2 Queen Beds, Pool View, Garden Area

Deluxe Double Room, 2 Queen Beds, Pool View, Garden Area

Deluxe Double Room, 2 Queen Beds, Pool View, Garden Area

9.6 out of 10
Exceptional
(8 reviews)
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Partial Sea View

Premium bedding, down comforters, minibar, in-room safe

Deluxe Suite, 1 King Bed with Sofa bed, Partial Sea View

9.2 out of 10
Wonderful
(5 reviews)
  • Partial ocean view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

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Hilton Tulum Riviera Maya All-Inclusive Resort

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  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.2 out of 5, Very good, 1,954 reviews
The price is CA $472
CA $575 total
includes taxes & fees
Jun 7 - Jun 8
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About the area

Tulum

On the beach.Within a 15-minute walk of the hotel, you'll find Soliman Bay and Tulum National Park. Also, Cenote Manatí is within half a mile (1 km) and Jaguar Park is within 2 miles (3 km).

What's nearby

  • Cenote Manatí - 2 min walk - 0.2 km
  • Tulum National Park - 14 min walk - 1.2 km
  • Jaguar Park - 14 min walk - 1.2 km
  • Soliman Bay - 5 min drive - 2.2 km
  • Tulum Mayan Ruins - 11 min drive - 11.3 km

Getting around

  • Tulum Intl. Airport (TQO) - 61 min drive

Restaurants

  • ‪La Cocina Del Pueblo - ‬10 min drive
  • ‪Chula Vista - ‬10 min drive
  • ‪Xula Vista Restaurant - ‬10 min drive
  • ‪World Cafe - ‬7 min drive
  • ‪Seaside Grill - ‬7 min drive

About this property

Cielo Maya Beach Tulum

4-star beachfront hotel near Soliman Bay
Simply walk outside to feel the sun on your face at the sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Summer fun is a breeze at Cielo Maya Beach Tulum with activities like snorkeling and kayaking.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. This beach hotel also offers an outdoor pool, a children's pool, and a rooftop terrace. Self parking is free.

Smoking is allowed in designated areas at this 4-star Tulum hotel.

  • 18 guestrooms or units
  • 2 levels
  • Cooked-to-order breakfast (free)
  • Manager's reception (free)
  • Deli
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Garden
  • Outdoor picnic space
  • Television in lobby
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Cielo Maya Beach Tulum offers 18 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature down comforters and premium bedding. 55-inch Smart televisions come with premium digital channels.

Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. This Tulum hotel provides complimentary wireless Internet access. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is offered daily and irons/ironing boards can be requested.

Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy.

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O Tulum Riviera Maya Condo Hotel
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  • Pool
  • Free WiFi
  • Restaurant
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4.4 out of 5, Excellent, 627 reviews
The price is CA $60
CA $78 total
includes taxes & fees
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Property amenities

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free uncovered self parking on site

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Boat tours
  • Children's pool
  • Kayaking
  • Outdoor pool
  • Playground
  • Snorkeling
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No elevator
  • Well-lit path to entrance

Room amenities

Entertainment

  • 55-inch smart TV with premium digital channels
  • Streaming services

Bedroom

  • Down comforter
  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Cielo Maya Beach Tulum

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 140 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Cielo Maya Tulum
Cielo Maya Beach Tulum Hotel
Cielo Maya Hotel
Cielo Maya
Cielo Maya Beach Tulum Hotel
Cielo Maya Beach Tulum Tulum
Cielo Maya Beach Tulum Hotel Tulum

Frequently asked questions

How close is Cielo Maya Beach Tulum to the airport?

Cielo Maya Beach Tulum is 32.1 mi (61-min drive) away from the Tulum Intl. Airport (TQO) airport, the closest popular airport to the property.

How much does it cost to stay at Cielo Maya Beach Tulum?

As of May 31, 2026, prices found for a 1-night stay for 2 adults at Cielo Maya Beach Tulum on Jun 1, 2026 start from CA $98, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Cielo Maya Beach Tulum have an airport shuttle?

Cielo Maya Beach Tulum offers an airport shuttle 24 hours a day, for a charge of USD 140 per vehicle, one way.

How close is Cielo Maya Beach Tulum to the beach?

This hotel is on a private beach. Don't forget your sunscreen!

Does Cielo Maya Beach Tulum offer free breakfast?

Cielo Maya Beach Tulum offers free cooked-to-order breakfast every day from 7:00 AM to 11:00 AM.

Is there a casino at Cielo Maya Beach Tulum?

No, there is no casino at this hotel.

What time is check-in at Cielo Maya Beach Tulum?

Check-in start time: 3 PM; Check-in end time: anytime.

Is there free parking at Cielo Maya Beach Tulum?

This hotel offers free self parking.

Does Cielo Maya Beach Tulum have a pool?

Cielo Maya Beach Tulum features an outdoor pool and a children's pool.

Does Cielo Maya Beach Tulum have a restaurant?

Yes, there is a restaurant on site.

Does Cielo Maya Beach Tulum have a spa?

This hotel doesn't have a spa, but it does offer Swedish massages, facials, and aromatherapy.

How close is Cielo Maya Beach Tulum to downtown Tulum?

Cielo Maya Beach Tulum is 6.2 mi away from Tulum.

Cielo Maya Beach Tulum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 420 out of 624 reviews
Rating 8 - Good. 108 out of 624 reviews
Rating 6 - Okay. 45 out of 624 reviews
Rating 4 - Poor. 28 out of 624 reviews
Rating 2 - Terrible. 23 out of 624 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Sharon

Liked: Cleanliness, amenities, property conditions & facilities
The staff was always kind and helpful. The breakfast was consistently good My Ocean view was terrific Housekeeping could have been better
Stayed 1 night in Feb 2026

8/10 Good

Trupti

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was an amazing stay with beautiful ocean view, the lobby and the pool is too dreamy. Rooms were clean, staff was calm and helpful. Breakfast was minimal, and food taste is average.
Stayed 3 nights in Feb 2026

10/10 Excellent

Christian, Orleans

Liked: Cleanliness, amenities, property conditions & facilities
My wife and I had a wonderful time! The room was wonderful clean and the view of the ocean was majestic!
Stayed 7 nights in Feb 2026

10/10 Excellent

Chele

Liked: Cleanliness, staff & service, amenities
Staff was incredible, room was immaculate. Beautiful view.
Stayed 2 nights in Feb 2026

4/10 Poor

Jennifer

Disliked: Amenities
Air conditioner was broken fixed on Tues. but was not fixed had to come back Thursday, still did not functioning properly could not turn up or down or on or off. Breakfast very limited and nothing great. No juice included. Beach small but nice. But ocean water Dark and seagasum seaweed. Love love love Mexico have been coming here for vacations for 40 years, but not so much this hotel. This is not a 9 star place!!! Must have a car!
Stayed 7 nights in Feb 2026

6/10 Okay

Diane

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The beach is rocky and shallow, so hard to swim. The pool is very cold. The staff was nice and the room clean and good. Hard to reach, pretty isolated. Food was good.
Stayed 4 nights in Feb 2026

8/10 Good

Ruth

Travelled with family
Liked: Cleanliness
Room was clean and tidy, staff seemed good, at check they tried to charge me full charges but I had already deposits on the 2 rooms in advance, they said no so were going to charge me, then i persisted that I had already paid on January 15, they then checked their paper files and it was stapled right on the papers, so not hAPPY ABOUT THAT iF i HADNT PERSISTED they wouldnt have checked
Stayed 2 nights in Feb 2026

8/10 Good

jasmyne

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff were great, very kind. We were upgraded to an ocean front view, highly recommend waking up to the sun rise! However the upgrade to the better view meant we went from a two queen room to a king and a sofa. Otherwise it was great
Stayed 1 night in Feb 2026

8/10 Good

Tiffin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel itself is beautiful. Our room was large and pleasant. The staff are all nice. The included breakfast was fine and basic. Very good fruit, and several egg options. However, although it was included, the staff made it clear that tips were expected. One morning we left early for a tour and asked if we could have some breakfast to take with us. Yes to the fruit, which staff could approve, but no to anything else. Since we did not have a car, I had been worried about restaurants within walking distance but that was not a problem. There are a number of hotels on the road (a dirt road that parallels the beach with forest/jungle or mangrove, not sure which, on one side and hotels and private apartments on the other). Each hotel has a restaurant, meaning that there are several restaurants within easy walking distance. There is even a popular cenote a short walk away. Taxis to Tulum are expensive, so we took the Colectivo. We took it once to the Tulum Ruins and once downtown. This is a shared van and is very cheap and easy to use. But you have to walk to the main road to get it. Overall, the hotel was good value for the money.
Stayed 5 nights in Feb 2026

6/10 Okay

Ladonna

Travelled with family
Liked: Cleanliness, staff & service
Ate at the restaurant and was disappointed with the food quality, I grudgingly paid 75.00 for a burger and a skirt steak The exchange rate was unusually low and didn’t match my converter at all!! Staff was great, had an issue with the a/c but maintenance fixed it. Also, no elevator if you don’t mind walking up steps.
Stayed 1 night in Jan 2026

8/10 Good

Terri

Travelled with partner
Liked: Amenities, property conditions & facilities
Awesome location on the beach. Staff were courteous and helpful.
Stayed 7 nights in Jan 2026

10/10 Excellent

Dwayne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, friendly and helpful staff, nice private beach and very good restaurant. Staff kept the beach well maintained and cleaned up seaweed.
Stayed 5 nights in Jan 2026

10/10 Excellent

Rosa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was HUGE, and loved having a balcony. Breakfast had lots of options and was very good. Very safe area with security patrolling. Loved the private beach area with the hammock on the dock to lounge on. Although we didn’t have time to go, there is a cenote just across from the hotel. Would stay there again.
View from room
Private dock
Breakfast scrambled eggs and chilaquiles also came with friut
Stayed 2 nights in Jan 2026

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities
The hotel is very clean. The room is very clean. Each room has a champagne, coffee maker, and refrigerator. Beach towels are provided in the room as well.
Stayed 1 night in Jan 2026

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities
The hotel is great. People are extremely nice. The area is very safe as we have our rented car as well. The only issue is that there are a lot of speed bumps on the road to the hotel. If you rent a car, make sure it's not a low car. The road is very dark, so it's not advised to walk at night without a flashlight. A car is recommended if you stay here. Breakfast is included but it's a la carte, so it's not all you can eat. Food is clean and well prepared. Plenty of places to sit and relax. We love the hammocks at the pier. The pool is very small and too cold, so we didn't use it. Overall, we like the place a lot.
Stayed 6 nights in Jan 2026

10/10 Excellent

Darshit

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 2 nights in Jan 2026

10/10 Excellent

Gerald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time in Tulum so we weren’t sure what to expect but the hotel was wonderful. Service was excellent and it was convenient to go into town, especially if you have a car if not, a taxi was a quick ride. The town was interesting. also lots of shops, and it had free Internet in town
Stayed 4 nights in Jan 2026

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities
Nice hotel, very quiet area. Good location with easy access to cenotes and other day trips. It was windy so we didn't get to snorkel or kayak in front of the hotel, but I'm guessing it's nice to do that when the weather is calmer. We did see turtles by the dock. Staff was super nice.
Stayed 3 nights in Dec 2025

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2025

6/10 Okay

John

Liked: Staff & service
Disliked: Cleanliness
Bar offer variety
Stayed 4 nights in Oct 2025

8/10 Good

sherry

Stayed 4 nights in Sep 2025

8/10 Good

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I , we love this place , great service 100% recommend , easy to rent a car thank you very much for everything
Stayed 4 nights in Sep 2025

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

North Tulum beachfront

We absolutely loved the hotel! You walk up the entrance of the hotel and it's open to the ocean, great breeze coming off the water, beautiful hotel! Great staff, very, very comfortable king sized bed. Slept very well! Very quaint hotel that was close to a couple of restaurants, which were phenomenal. We will definitely be back.
Stayed 3 nights in Sep 2025

10/10 Excellent

Patricia Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

4/10 Poor

Maribel

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jun 2025