"First of all I would like to address some of the super negative reviews. Although we all have our individual experiences I don’t understand some of th ... " More
On the beach
Within a 15-minute walk of the hotel, you'll find Soliman Bay and Tulum National Park. Also, Cenote Manatí is within half a mile (1 km) and LabnaHa Ecopark Adventures is within 3 miles (5 km).
Private beach, dining
A private beach and a restaurant are featured at this smoke-free hotel. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. Bring the family and enjoy the children's pool, playground, and arcade/game room.
1 Jan. 2024 by Staff Cielo Maya Hotel
Hello, good morning, we appreciate your valuable comments and that you have enjoyed your stay with us.We hope you have a good trip and that you can visit us again in this that is your home. Greetings and have a great day.
15 Jun. 2023 by CIELO MAYA STAFF
Miss Janaina, we appreciate you took some time to give us this review, it was such a pleassure to have you here with us and we are glad you had a comfortable time. safe trip and come back soon!
24 Dec. 2021 by CIELO MAYA STAFF
Hello, good morning, we appreciate your valuable comments and that you have enjoyed your stay with us. We hope you have a good trip and that you can visit us again in this that is your home. Greetings and have a great day.
23 Nov. 2021 by Cielo Maya´s Staff
Thank you very much for your valuable comment, it helps us a lot, it was a pleasure to have you with us and we hope you have enjoyed your stay very much, hoping you will stay with us again on your next vacation. You already know that the staff of Cielo Maya Tulum will be waiting for you here. Greetings and have a great day.
22 May 2021 by Cielo Maya Staff
Gracias por su feedback.
31 Jan. 2020 by Cielo
Good morning: Thank you so much for your comments We really appreciate it. See you soon.
17 Dec. 2019 by Cielo
Thank you for your comments, see you soon.
30 Mar. 2019 by Cielo Maya Staff
Good Morning!! Thank you very much for your comments, we really appreciated and help us improve our performance! We are pleased to know that you have enjoyed our comfortable facilities, it was a pleasure for us! We hope to see you again here at the Cielo Maya Hotel. Have an excellent day, greetings from all the staff!
Simply walk outside to feel the sun on your face at the sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Summer fun is a breeze at Cielo Maya Beach Tulum with activities like snorkeling and kayaking. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. This beach hotel also offers an outdoor pool, a children's pool, and a rooftop terrace. This 4-star Tulum hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Cielo Maya Beach Tulum offers 18 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature down comforters and premium bedding. LED televisions come with premium satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. This Tulum hotel provides complimentary wireless Internet access. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is offered daily and irons/ironing boards can be requested.
Guests are served free cooked-to-order breakfast daily from 7:00 AM to 11:00 AM. The hotel hosts a free manager's reception daily.
Onsite venue - This fine-dining restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Room service (during limited hours) is available.
Special check-in instructions:
The front desk is open daily from 7:00 AM - 10:30 PM. Front desk staff will greet guests on arrival.
The front desk at this property is open daily from 7:00 AM - 10:30 PM.
Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.