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Maya Tulum by G Hotels

3.5 star property
3.5-star beachfront hotel near Tulum Beach

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Photo gallery for Maya Tulum by G Hotels

Relax by the serene pool surrounded by palm trees and a wooden deck.
Enjoy a refreshing bathroom retreat with a balcony offering a serene view of the ocean and shoreline.
Relax in a shaded haven surrounded by palm trees and the sound of the ocean.
Relax by the serene beachside pool surrounded by palm trees.
Relax in this serene room with a thatched roof ceiling and stunning sea views, featuring two comfortable beds and a convenient wardrobe.

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast available
  • Spa
  • Bar
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Carr. Tulum-Boca Paila Km 7 Lote 10, Tulum, QROO, 77780
  • Tulum Beach
    ‪1 min walk‬
  • Tulum National Park
    ‪3 min drive‬
  • Tulum Mayan Ruins
    ‪12 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪62 min drive‬

Room options

View all photos for Ocean View King

Ocean View King

Ocean View King

  • 16 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Oceanfront Two Double Beds

Suite Oceanfront Two Double Beds

Suite Oceanfront Two Double Beds

  • 25 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Oceanfront King Bed Minipool

1 bedroom, premium bedding, minibar, in-room safe

Oceanfront King Bed Minipool

7.6 out of 10
Good
(4 reviews)
  • 16 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Jungle View Two Double Beds

Jungle View Two Double Beds

Jungle View Two Double Beds

7.0 out of 10
Good
(2 reviews)
  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View Two Double Beds

Ocean View Two Double Beds

Ocean View Two Double Beds

8.0 out of 10
Very good
(1 review)
  • 16 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite King Oceanfront Minipool Jacuzzi

Suite King Oceanfront Minipool Jacuzzi

Suite King Oceanfront Minipool Jacuzzi

8.0 out of 10
Very good
(1 review)
  • 40 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Oceanfront Two Double Beds Minipool

Oceanfront Two Double Beds Minipool | View from room

Oceanfront Two Double Beds Minipool

8.6 out of 10
Excellent
(4 reviews)
  • 16 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Jungle View King Bed Minipool

Jungle View King Bed Minipool

Jungle View King Bed Minipool

9.6 out of 10
Exceptional
(4 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Mayan Villa House

Mayan Villa House

Mayan Villa House

  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Suite Jungle View Two Double Beds

Suite Jungle View Two Double Beds

Suite Jungle View Two Double Beds

8.0 out of 10
Very good
(1 review)
  • 25 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Oceanfront King Bed

1 bedroom, premium bedding, minibar, in-room safe

Oceanfront King Bed

10.0 out of 10
Exceptional
(1 review)
  • 16 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Jungle View King

Jungle View King

Jungle View King

10.0 out of 10
Exceptional
(4 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

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About the area

Tulum

On the beach.With a stay at this Zona Hotelera hotel, you'll be within half a mile (1 km) of Tulum Beach and 2 miles (3 km) of Tulum National Park. Also, Sian Ka'an Biosphere Reserve is within 3 miles (5 km) and Playa Ruinas is within 6 miles (10 km).

What's nearby

  • Tulum Beach - 1 min walk - 0.0 km
  • Tulum National Park - 3 min drive - 2.9 km
  • Playa Paraiso - 7 min drive - 5.0 km
  • Tulum Mayan Ruins - 12 min drive - 9.5 km
  • Playa Ruinas - 13 min drive - 6.4 km

Getting around

  • Tulum Intl. Airport (TQO) - 54 min drive

Restaurants

  • ‪Kin Toh - ‬15 min walk
  • ‪Chambao - ‬16 min walk
  • ‪Mateos - ‬11 min walk
  • ‪Taboo Beach Club - ‬17 min walk
  • ‪Mina - ‬12 min walk

About this property

Maya Tulum by G Hotels

3.5-star beachfront hotel near Tulum Beach
Maya Tulum by G Hotels offers its guests a full-service spa and an outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge.

A meeting room and coworking spaces are available. Spa services, a terrace, and multilingual staff are also featured at Maya Tulum by G Hotels. Limited free parking is available on a first-come, first-served basis. A complete renovation of Maya Tulum by G Hotels was completed in April 2022.

Smoking is allowed in designated areas at this 3.5-star Tulum hotel.

  • 1 floor
  • 51 guestrooms or units
  • 51 buildings
  • Built in 1986
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Computer for guest use
  • Smoking in designated areas
  • Bar or lounge
  • 1 conference room
  • Dining venue
Maya Tulum by G Hotels offers 51 air-conditioned accommodations with safes and hair dryers. Beds feature premium bedding. Guests can make use of the in-room espresso makers and minibars. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Additionally, rooms include ceiling fans and blackout drapes/curtains. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.
Maya Tulum Spa has 4 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 14 years old are not allowed in the spa.

Languages

English, Spanish

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Mía Tulum Resort

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.7 out of 5, Exceptional, 28 reviews
The price is CA $110
CA $138 total
includes taxes & fees
Jul 22 - Jul 23
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Property amenities

Family friendly

  • Outdoor pool

Internet

  • Available in all rooms: WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Limited onsite parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 20 to 40 for adults and USD 20 to 40 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Designer stores
  • Full-service spa
  • Outdoor pool
  • Yoga classes

Accessibility

  • No elevator
  • Smooth flooring in room

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per night, plus a deposit of USD 500 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 20 to 40 for adults, and USD 20 to 40 for children
  • Pet deposit: USD 500 per stay
  • Pet fee: USD 50 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation. Guests can access their rooms with a mobile device.

We should mention

  • Pool access available from 8:00 AM to 7:00 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Maya Tulum
Maya Tulum Retreat And Resort
Maya Tulum Retreat Resort
Maya Tulum Retreat Hotel
Maya Tulum Resort Wellness Retreat
Maya Resort Wellness Retreat
Maya Tulum Wellness Retreat
Maya Wellness Retreat
Maya Tulum by G Hotels Hotel
Maya Tulum by G Hotels Tulum
Maya Tulum by G Hotels Hotel Tulum
Maya Tulum Resort Wellness Retreat

Maya Tulum by G Hotels Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 185 out of 373 reviews
Rating 8 - Good. 70 out of 373 reviews
Rating 6 - Okay. 39 out of 373 reviews
Rating 4 - Poor. 34 out of 373 reviews
Rating 2 - Terrible. 45 out of 373 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

JANE, LONG BEACH

Liked: Cleanliness, staff & service, property conditions & facilities
Such a beautiful spot to stay in Tulum!
Stayed 5 nights in Jul 2025

8/10 Good

Esteban

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente a excepción del beach club, los meseros no sirven para nada y no tienen ganas de atender. Me tuve que ir a otro lugar por el pésimo servicio, nunca llegó nada de lo que les pedí.
Stayed 1 night in Apr 2025

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I love this place. Your own cottage on the beach with a price little pool. The staff try their hardest. The poop is beautiful as is the beach club. The beach 🏖️ is spectacular. The best thing about the area is the peace and not bust. Unfortunately they have opened up the resort to a taco stand and little bar with a band stand. This is a huge mistake. The public now access the beach via the route to the taco stand. The number of people on the beach is too much due to the public access. Also the bandstand is right next to the best accommodate and creats way to much noise. I hope they close the taco stand and add a nice Mexican restaurant. This would close off the public access and the resort would go back to being peaceful For Canadians this is an incredible resort. Much better than Florida. Having your own little house right on the beach is a dream. The sawgrass is not as big of an issue as reported. If you need customer service by phone prior to arrival good luck The posted numbers do not work or go to the booking agent. Love this place and will return.
Stayed 5 nights in Apr 2025

2/10 Terrible

Eric, San Diego

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Salty water, rude staff, room not as advertised.
Stayed 5 nights in Apr 2025

4/10 Poor

Silvana

Liked: Property conditions & facilities
Disliked: Staff & service
Property is good, ocean view room is amazing but stuff at the beach club is inattentive, do not speak English, only feel people by the pool and restaurant and still you have to get up and ask for the check. They do not understand English. I asked for a simple glass and ice and they did not understand. Receptionists the only great one was Fernando, friendly and attentive, with great customer service.
Stayed 4 nights in Apr 2025

8/10 Good

Rudolfo Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

OSCAR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is rustic but charming. Tulum is very expensive to stay and to dine. But the Maya hotel offers some of the most affordable dining options within the property. It’s not very close to the more busy area of Tulum and that’s what I wanted. However, taxis are a rip off, so if you don’t have your own transportation it is a bit far and the roads and side walks of awful. But the hotel is very cool.
Stayed 4 nights in Mar 2025

6/10 Okay

Steve

Travelled with partner
Disliked: Property conditions & facilities
Wasted the first day of my honeymoon being transferred from room to room and our safe, fan and door locks were broken
Stayed 3 nights in Feb 2025

10/10 Excellent

Limairi

Stayed 5 nights in Mar 2025

2/10 Terrible

anastassija

Travelled with group
Unfortunately, the service was really bad
Stayed 2 nights in Mar 2025

10/10 Excellent

Jesse

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2025

8/10 Good

Josephine

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Being right beside the ocean, hearing the waves at night, was calming and lovely. And the pool on the beach is perfection.
Stayed 1 night in Feb 2025

2/10 Terrible

Abraham

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It's not my first boutique hotel but this was by far the most dirtiest and uncomfortable place I'm would recommend this
Stayed 2 nights in Feb 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Beautiful and clean, but with issues

Nice hotel, very clean, but with clear issues of maintenance or age. My room had problems with the key that was not working properly and my sink faucet had no warm water. Other family members had issues with the toilet plumbing and roaches. The rooms we occupied had very little light (artificial or natural) were dark to a point where I had to use my phone's light to get things done. All outdoor furniture showed signs of heavy wear and tear and could use fixing and maintenance. The hotel's restaurant was ok, with a limited menu. This said, on the positive side, the hotel's gardens and public areas were incredibly well tended and beautiful. The employees were all extremely friendly and helpful, and the hotel's WhatsApp concierge service was a blessing; we used them to organize several excursions. Overall, we enjoyed our stay but for the price, we would have expected to have less issues with the rooms and infrastructure. The management needs to step up their game.
Stayed 5 nights in Feb 2025

10/10 Excellent

rhonda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hut accommodation! Great staff, service and vibe! Did not like seaweed (and odor) in front of the restaurant but staff are working to clean. Would definitely return!!!
Stayed 4 nights in Feb 2025

10/10 Excellent

Harper

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

2/10 Terrible

Yurivia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff not attentive and doesnt communicate one other. Pool not working.
Stayed 3 nights in Feb 2025

4/10 Poor

Nizar

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very dim rooms, noisy and requires renovation. Water is not fresh and hot water was not available at some time. Bathroom and shower are not private cabinets with no windows but an inlet with a mesh net where you can hear the noisy road and beach all night. Last is the walking distance between cabins is sandy rather than having some concrete to facilitate movement and lessens the sand being carried to rooms, but that's just a personal preference.
Stayed 3 nights in Feb 2025

4/10 Poor

Robin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fraud environmental fee

Held my room and 2500$ ransom until i paid a fake fee.
Stayed 7 nights in Feb 2025

10/10 Excellent

jesse

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Paradise

I love it here. My first visit was in 1995 and I continue to love it. It’s so well located and feels wonderful
Stayed 3 nights in Feb 2025

8/10 Good

Matthew

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beach. Spa service was not acceptable.
Stayed 4 nights in Jan 2025

2/10 Terrible

mia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m incredibly disappointed with my stay Firstly when we arrived the toilet was blocked and urine in it instantly, so it clearly wasn’t cleaned properly. Someone did come to unblock it but it shouldn’t have been left like that for arrival -the smell off the surrounding area of the rooms smells of sewage which obviously isn’t very pleasant -I found the staff in general quite unhelpful and unfriendly. Last night (room 42) was having a party, I messaged concierge several times to which nobody replied around midnight, the service is 24 hours and whoever is in charge of the WhatsApp had been online and ignored my messages. I then called reception and was told I’d be called back in a minute.. I was not called back. After reporting our neighbours I think about 6 times and nothing changed I had to get out of my bed and go to reception. The man on reception then said he’d come with me to the neighbours, this made me feel quite unsafe, why would I want to confront the disruptive drunk neighbours? They were given a warning and the noise continued, the music got louder. I messaged the WhatsApp again and was ignored, I did not sleep all night and felt unwell and was annoyed I’ve paid double the amount you normally charge for your rooms, I understand because of the festive period, but this made the experience even more upsetting to be paying this amount and having such a disruptive experience. They also owe me £200 check in fee I was told I’d get back. AVOID THIS HOTEL.
Stayed 2 nights in Jan 2025

10/10 Excellent

Jane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and they gave me an ocean view so it was very beautiful!
Stayed 1 night in Jan 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Sharon

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Beach was beautiful! Rooms were clean, staff was friendly and helpful
Stayed 2 nights in Dec 2024