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Aparthotel

Otonomus Tulum

4.5 star property
4.5-star luxury aparthotel near Tulum Beach

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Photo gallery for Otonomus Tulum

Terrace/patio
Exclusive Apartment, 1 King Bed, Private Pool | Living area
Front of property
Exclusive Apartment, 1 King Bed, Private Pool | Terrace/patio
Deluxe Apartment, 2 Bedrooms, Private Pool, Pool View

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Kitchen
  • Dryer
  • Washer
  • Spa

Explore the area

View in a map
Calle 71 sur mz 699 L1 004, Tulum, QROO, 77765
  • Place, Tulum Beach
    ‪9 min walk‬
  • Place, Playa Paraiso
    ‪9 min drive‬
  • Place, Tulum Mayan Ruins
    ‪14 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪61 min drive‬

Room options

View all photos for Studio, Private Pool, Pool View

Studio, Private Pool, Pool View

Studio, Private Pool, Pool View

  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Apartment, 1 Bedroom, Private Pool, Pool View

Comfort Apartment, 1 Bedroom, Private Pool, Pool View

Comfort Apartment, 1 Bedroom, Private Pool, Pool View

  • 66 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Deluxe Apartment, 2 Bedrooms, Private Pool, Pool View

Deluxe Apartment, 2 Bedrooms, Private Pool, Pool View

Deluxe Apartment, 2 Bedrooms, Private Pool, Pool View

  • 89 sq m
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Comfort Studio, Balcony

1 bedroom, individually decorated, free WiFi, bed sheets

Comfort Studio, Balcony

  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Comfort Apartment, 1 Bedroom, Balcony

Comfort Apartment, 1 Bedroom, Balcony

Comfort Apartment, 1 Bedroom, Balcony

10.0 out of 10
Exceptional
(1 review)
  • 65 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Deluxe Apartment, 2 Bedrooms, Balcony, Pool View

Deluxe Apartment, 2 Bedrooms, Balcony, Pool View

Deluxe Apartment, 2 Bedrooms, Balcony, Pool View

  • 89 sq m
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Deluxe Studio, Valley View

1 bedroom, individually decorated, free WiFi, bed sheets

Deluxe Studio, Valley View

  • 46 sq m
  • Valley view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Studio, Private Pool, Sea View

1 bedroom, individually decorated, free WiFi, bed sheets

Deluxe Studio, Private Pool, Sea View

  • 47 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Apartment, 1 Bedroom, Private Pool, Valley View

1 bedroom, individually decorated, free WiFi, bed sheets

Deluxe Apartment, 1 Bedroom, Private Pool, Valley View

  • 66 sq m
  • 1 bedroom
  • Valley view
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Deluxe Apartment, 1 Bedroom, Private Pool, Sea View

1 bedroom, individually decorated, free WiFi, bed sheets

Deluxe Apartment, 1 Bedroom, Private Pool, Sea View

10.0 out of 10
Exceptional
(1 review)
  • 66 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Deluxe Apartment, 2 Bedrooms, Private Pool, Valley View

Deluxe Apartment, 2 Bedrooms, Private Pool, Valley View

Deluxe Apartment, 2 Bedrooms, Private Pool, Valley View

  • 89 sq m
  • Valley view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Deluxe Apartment, 2 Bedrooms, Private Pool, Sea View

1 bedroom, individually decorated, free WiFi, bed sheets

Deluxe Apartment, 2 Bedrooms, Private Pool, Sea View

  • 89 sq m
  • 2 bedrooms
  • Sea view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Exclusive Apartment, 1 King Bed, Private Pool

Exclusive Apartment, 1 King Bed, Private Pool

Exclusive Apartment, 1 King Bed, Private Pool

  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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Exterior

Conrad Tulum Riviera Maya

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  • Pool
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4.6 out of 5, Wonderful, 273 reviews
The price is CA $415
CA $573 total
includes taxes & fees
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About the area

Tulum

In Tulum .Within 2 miles (3 km) of this Tulum aparthotel, you'll find Tulum Beach and SFER IK. Jaguar Park and Tulum National Park are also within 2 miles (3 km).
View more Aparthotels in TulumOpens in a new window

What's nearby

  • Tulum Beach - 9 min walk - 0.8 km
  • Ven a la Luz Sculpture - 4 min drive - 3.2 km
  • Las Palmas Public Beach - 8 min drive - 5.3 km
  • Playa Paraiso - 9 min drive - 6.1 km
  • Tulum Mayan Ruins - 14 min drive - 10.6 km

Getting around

  • Tulum Intl. Airport (TQO) - 47 min drive

Restaurants

  • ‪Kin Toh - ‬4 min drive
  • ‪Maya Tulum - ‬11 min walk
  • ‪Mirador by Azulik - ‬4 min drive
  • ‪Zamas Restaurant + Bar - ‬16 min walk
  • ‪La Eufemia - ‬11 min walk

About this property

Otonomus Tulum

4.5-star luxury aparthotel near Tulum Beach
As a guest of Otonomus Tulum, you'll find an outdoor pool, spa services, and a terrace. WiFi is free in public spaces. The luxury Otonomus Tulum also features tour/ticket assistance, concierge services, and laundry facilities.

This 4.5-star Tulum aparthotel is smoke free.

  • 48 guestrooms or units
  • Self-service laundry
  • Front desk (limited hours)
  • Tour and ticket information
  • Concierge
  • Terrace
  • No smoking on site
Otonomus Tulum offers 48 air-conditioned accommodations with tablet computers and washers/dryers. These individually decorated accommodations include kitchen islands. Accommodations at this 4.5-star aparthotel have kitchens with refrigerators, stovetops, separate dining areas, and cookware/dishes/utensils. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). 55-inch Smart televisions come with digital channels. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Similar properties

2 outdoor pools, open 9:00 AM to 9:00 PM, pool umbrellas, sun loungers
Wyndham Tulum
  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
4.6 out of 5, Wonderful, 85 reviews
The price is CA $98
CA $123 total
includes taxes & fees
Oct 18 - Oct 19
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Property amenities

Pool/Spa

  • In-room massages
  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Wheelchair-accessible parking and van parking available

Kitchen

  • Cookware, dishware, and utensils
  • Freezer
  • Kitchen island
  • Refrigerator
  • Stovetop

Bedrooms

  • Bedroom
  • Bedsheets provided

Bathroom

  • 1 bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Separate dining area

Entertainment

  • 55-inch smart TV with digital channels
  • Tablet computer

Outdoor areas

  • Deck/patio
  • Terrace

Laundry

  • Laundry facilities
  • Washer/dryer

Comfort

  • Air conditioning

Pets

  • Pet friendly
  • Welcoming dogs only
  • Fee: USD 100 per pet per stay
  • Service animals exempt from fees
  • One-time cleaning fee: USD 50

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Smoking not allowed

Services and conveniences

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Guidebooks
  • Housekeeping (on request)
  • Limited-hour front desk
  • Meal delivery service
  • Tour and ticket assistance

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 48 units
  • Bed sheets changed on request
  • Housekeeping (on request)
  • Individual decor
  • Towels (changed on request)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 10:00 AM - 6:00 PM
Guests planning to arrive outside of normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and an access code; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Access code, front desk (limited hours)

Pets

  • Pets: USD 100 per pet (varies based on length of stay), plus a one-time cleaning fee of USD 50
  • Only dogs are allowed
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 50 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 100 per pet (varies based on length of stay) plus USD 50 one-time cleaning fee
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Carte Blanche, and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.

Property is also known as

Otonomus Tulum Tulum
Otonomus Tulum Aparthotel
Otonomus Tulum Aparthotel Tulum

Otonomus Tulum Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 95 out of 151 reviews
Rating 8 - Good. 30 out of 151 reviews
Rating 6 - Okay. 12 out of 151 reviews
Rating 4 - Poor. 4 out of 151 reviews
Rating 2 - Terrible. 10 out of 151 reviews

9.0/10

Cleanliness

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

EDYE

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice clean environment better than 5 stars hotels in my opinion if you ever need help, they are just a phone call away or there is always someone on the front desk… the pool in the main floor is very clean and Jacuzzi’s on the roof as well. I would consider on staying with them again soon.
Stayed 3 nights in Jul 2025

2/10 Terrible

Alicia Hernandez

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property seams nice at first, but when you stay there and try to shower water starts leaking into the main bedroom. Also the other room while the AC is on water leaks into the closet and down on the ground, half the clothes in there got stinky because of that and we only stayed there 3 days. Towels were dirty already and we got told if we get them dirty they will charge us … check the photos and I would not recommend this place. My son also fell on the wet floor because water was leaking from both rooms on to the ground, when we asked the manager in the front he said he will send someone to look into it and no one showed up. The only thing I want now is a refund from this horrible hotel. Like I said leaking water in both rooms(it’s a big amount can’t even wear my clothes without getting them wet) and 0 customer service. Not worth the price or location.
Stayed 4 nights in Jul 2025

2/10 Terrible

Natasha

Disliked: Cleanliness, amenities, property conditions & facilities
I hope this message reaches the appropriate department or management team. I am writing to formally raise a serious concern regarding our recent stay at Otonomus Tulum and the unprofessional behavior of the reception staff, particularly involving a situation with a deposit that we believe was wrongfully withheld. Overview of the Situation: Upon arrival, we were asked to pay a $200 deposit for an ATV rental and $50 for the room, but our credit card was charged $225.09 and $56.26, respectively. When questioned, the receptionist claimed the difference was due to currency conversion. We accepted this explanation in good faith that the money will be returned. Issues Faced During Our Stay: Bike Rental – Day 1: We rented bicycles which had faulty brakes. We returned them and were given replacements, but those were also in poor condition. We didn’t make a fuss since we only needed them for a short ride. ATV Rental – Day 2: We rented an ATV and returned it the same day around 6 PM. While using it, the ATV suddenly stopped working in the middle of nowhere. We called the hotel for assistance, but fortunately, it started working again and we returned it safely around 6 pm. The receptionist Kurt inspected it upon return and said everything was fine. We even used it again briefly (only about 2 km) that evening to go to dinner. The front staff again confirmed all was good upon its final return. Following Day – Day We went to rent a scooter at 7 PM, but the receptionist was no
Stayed 6 nights in Jul 2025

10/10 Excellent

Charlene

Liked: Cleanliness, amenities, property conditions & facilities
Amazing stay! Thank you!!
Stayed 7 nights in May 2025

10/10 Excellent

Gilbert

Liked: Cleanliness, amenities, property conditions & facilities
The property looks amazing and the service was phenomenal!
Stayed 2 nights in Jul 2025

8/10 Good

Kristal

Stayed 3 nights in Jul 2025

10/10 Excellent

Bratislava

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Amazing Property:)
Stayed 7 nights in Jun 2025

10/10 Excellent

Donna

Liked: Cleanliness, amenities, property conditions & facilities
Dimisió and the front office staff was phenomenal! The property was well kept, clean, quiet and in a great area between the hotel zone and downtown Tulum! Rent a bike and see the city in your own way! I enjoyed my stay and would definitely recommend this location.
Stayed 3 nights in Jun 2025

4/10 Poor

Kiuka-Antoinette

Stayed 9 nights in Jun 2025

8/10 Good

Yuri

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is great. However, definitely rent a car, or bike. Not much within walking distance. The only thing I didn’t like about this hotel was that the running water in the rooms (definitely not drinking water, as expected in Mexico) had a strong chlorine smell, like pool water. I had to use bottled water to brush my teeth.
Stayed 2 nights in Jun 2025

8/10 Good

Jovita

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was nice and clean and the views were beautiful. However there is no maid service. You have to take out your own trash and ask for toiletries like more toilet paper and trash bags
Stayed 4 nights in Jun 2025

8/10 Good

Alfredo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Consider this stay more like a rental of property than hotel stay. Hotel is brand new, very nice -- but we only had one towel for the 4 days (had to pay for extras). Electric stove took forever to heat up to cook breakfast. Only one person at front desk. But for the price, it worked. Area still being developed!
Stayed 4 nights in Jun 2025

8/10 Good

Adrian

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Only thing i didn't like was lack of towels and no ice
Stayed 4 nights in Jun 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, room comfort

Súper recomendado👌!!!

El hotel es muy hermoso, comodo de excelentes amenidades, super recomendado, elnprecio increible por la categoria del hotel, tal y como se muestra en las fotografías!! Volveriamos a regresar con mi familia sin duda!!
Stayed 1 night in Jun 2025

10/10 Excellent

Keny

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great area
Stayed 3 nights in Jun 2025

10/10 Excellent

Dario

Travelled with family
Liked: Cleanliness, room comfort

Superb place

Best hotel ever! Beds, size, pool, deck pool, staff, kitchen... great stay
Stayed 4 nights in Jun 2025

10/10 Excellent

Monica

Liked: Cleanliness, amenities, property conditions & facilities
I was in contact with the front desk through WhatsApp. Clean, modern, comfortable. Good price.
Stayed 3 nights in Jun 2025

10/10 Excellent

Miguel, Rio Rico

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Very clean and private, we will definitely come back
Stayed 1 night in Jun 2025

10/10 Excellent

Jamee, Sun Valley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed here after staying at a more rural hotel and I’m so glad we made the switch. The location is very convenient and the hotel is quite new. Definitely a great value for what you get.
Stayed 3 nights in Jun 2025

10/10 Excellent

Gio

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2025

8/10 Good

TaniaJennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Peopertly was very good, the only issues were that the ac wasn't very strong leaving the apartment a bit hot and the curtains didnt cover the windiws properly.
Stayed 1 night in Jun 2025

10/10 Excellent

walid

Stayed 7 nights in May 2025

6/10 Okay

Anil

Stayed 2 nights in Jun 2025

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
New property nicely laid out, with stunning rooms and the views are breath taking.
Stayed 7 nights in May 2025

8/10 Good

Leonida Tan, Airdrie

Travelled with family
The place is new but still lacks so many amenities. We stayed for 10 days, requested for housekeeping, it was acknowledged but did not happen. We washed our own towels and I cleaned our room by myself. On the brighter side the kids loved the pool.
Stayed 10 nights in May 2025