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4.5 out of 5

"The hotel is new, modern and clean. It is located very close to the train station. Parking is not free, but they charge a modest fee of $10/night. The ... " More

By a verified traveller on Thu 09 Sep 2021

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Hotel Description

4-star hotel in City Centre

Central Surrey getaway

Within a 15-minute walk of this City Centre hotel, you'll find Central City Shopping Centre and Holland Park. Guilford Town Centre and Bear Creek Park are also within 3 miles (5 km).

Business services

This hotel features a restaurant, a seasonal outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 8 conference rooms, as well as the business center and free WiFi in public areas. Self parking, a coffee shop, and a terrace are also offered.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $224* Per night/room 7 Sep. - 8 Sep.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking, Corner

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 Single Bed, Accessible, Non Smoking

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Civic Hotel Autograph Collection ratings based on 2 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Civic Hotel Autograph Collection

Couples (1)
5 out of 5
The hotel is new, modern and clean. It is located very close to the train station. Parking is not free, but they charge a modest fee of $10/night. The staff is very courteous and helpful. Late at night when I experienced a problem with the Wi-Fi, I called the from desk, the lady was knowledgable, gave me an alternative login and stayed with me on line until the issue was resolved. I would highly recommend this hotel.

Posted by on 9 Sep. 2021

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Comment from Hotel Management

9 Sep. 2021 by Andra

Dear Salim, Thank you for your kind feedback, we are happy to hear that you had a pleasant stay! We look forward to welcoming you back in the near future! Sincerely, Guest Experience Team

4 out of 5
I like the view from the hotel and the restaurant food was awesome. I did not like that I could not walk the stairs all the way up or down I was on the 14th floor and I wanted to walk it daily but I had to start on the 5th floor

Posted by on 1 Apr. 2019

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Comment from Hotel Management

8 May 2019 by Jonie T, Director of Rooms

Thank you for staying with us. I'm pleased to hear you had a great experience at Civic Hotel!

About the Civic Hotel Autograph Collection

Location 13475 Central Avenue, Surrey, BC V3T 0K2

Property Features

There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. There's an onsite business center. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 7978 square feet (741 square meters) and includes a conference center. A seasonal outdoor pool, a terrace, and multilingual staff are also featured at the business-friendly Civic Hotel Autograph Collection. For a fee, parking is available. This 4-star Surrey hotel is smoke free.

  • 144 guestrooms or units
  • 21 levels
  • 7978 sq ft of conference space
  • 741 sq m of conference space
  • Built in 2017
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Metro station: Surrey Central Station (0.2 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Civic Hotel Autograph Collection offers 144 air-conditioned accommodations with laptop-compatible safes and complimentary newspapers. 32-inch LED televisions come with premium satellite channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided on request.

  • In-room dining (limited hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Shower
  • Housekeeping (on request)
  • Newspapers (free)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10 AM.

Prado Cafe - This coffee shop serves breakfast, lunch, dinner, and light fare.

Dominion Bar & Kitchen - This restaurant specializes in local cuisine and serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Late night fare is available from room service (during limited hours).

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 19
  • Check-in time ends at midnight

Special check-in instructions:

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: CAD 50 per accommodation, per stay
  • Maximum 2 per room (weight limit: 110 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Union Pay. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Credit card pre-authorization
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Property confirms they are implementing guest safety measures
  • Masks are compulsory at the property

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: CAD 500.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: CAD 22.00 per person (approximately)
  • Self parking fee: CAD 20 per day (in/out privileges)
  • Pet fee: CAD 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Civic Autograph Collection
  • Civic Autograph Collection
  • Civic Hotel Autograph Collection Hotel
  • Civic Hotel Autograph Collection Surrey
  • Civic Hotel Autograph Collection Hotel Surrey

You should know

  • The seasonal pool will open in April and close in September.
  • Pool access available from 7:00 AM to 9:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.