2/10 Terrible
Chi Kong
Travelled with family
31 Jan 2024
Disliked: Cleanliness, amenities, property conditions & facilities
We visited Vancouver from January 22nd to January 26th and had an overall enjoyable experience. However, our stay took a turn for the worse when we checked into the Ramada hotel (By Wyndham Coquitlam). Initially, we had a positive impression of the hotel when we arrived at the front desk. Unfortunately, upon entering our room, we were immediately met with the strong smell of smoke, and to our dismay, we discovered a puddle of water on the bathroom floor. Perplexed, we couldn't determine the source of the water and decided to request a room change from the front desk staff.
A helpful young lady at the front desk granted our request and escorted us to another room. At first glance, the new room seemed satisfactory. However, as we prepared to rest on the bed, we lifted the blanket and were disgusted to find a significant amount of hair underneath. The floor also felt sticky, leading us to question the cleanliness of the room. It was disconcerting that the room appeared tidy but turned out to be dirty upon closer inspection.
We returned to the front desk once again, expressing our concerns and requesting fresh bed sheets. The young lady informed us that the housekeeper had already left for the day but assured us she would ask security to provide us with clean bed sheets. We took the new bed sheets back to our room and replaced the soiled ones. Regrettably, our expectations for the bathroom were also met with disappointment as we discovered a foul odor emanating from the bathtub