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Best Western Plus Burnaby Hotel

2.5 star property
Eco-certified hotel near Metropolis at Metrotown

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Photo gallery for Best Western Plus Burnaby Hotel

Lobby
Lobby
Free daily buffet breakfast
1 bedroom, in-room safe, desk, laptop workspace
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Parking available
  • 24/7 front desk
  • Pet-friendly
  • Air conditioning

Explore the area

View in a map
5411 Kingsway, Burnaby, BC, V5H2G1
  • Metropolis at Metrotown
    ‪9 min walk‬
  • Deer Lake
    ‪19 min walk‬
  • Port of Vancouver
    ‪13 min drive‬
  • Vancouver, BC (YVR-Vancouver Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Non Smoking

8.0 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Non Smoking

8.6 out of 10
Excellent
(17 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

8.4 out of 10
Very good
(15 reviews)
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

9.8 out of 10
Exceptional
(6 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking

8.6 out of 10
Excellent
(44 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator (with Sofabed)

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Suite, 1 Queen Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Suite, 1 Queen Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 4
  • 1 Queen Bed

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About the area

Burnaby

Heart of Burnaby.You'll be within half a mile (1 km) of Metropolis at Metrotown and 2 miles (3 km) of Crystal Mall with a stay here. Deer Lake and Central Park are also within 2 miles (3 km).

What's nearby

  • Metropolis at Metrotown - 9 min walk - 0.8 km
  • Crystal Mall - 19 min walk - 1.6 km
  • Deer Lake - 19 min walk - 1.6 km
  • Port of Vancouver - 13 min drive - 11.7 km
  • Canada Place Cruise Ship Terminal - 18 min drive - 14.2 km

Getting around

  • Royal Oak Station - 10 min walk
  • Vancouver Rocky Mountaineer Station - 15 min drive
  • Vancouver Intl. Airport (YVR) - 33 min drive

Restaurants

  • ‪Denny's - ‬4 min walk
  • ‪Maruhachi Ra-men - ‬4 min walk
  • ‪Great Bear Pub - ‬5 min walk
  • ‪Jang Mo Jib Metrotown - ‬7 min walk
  • ‪KFC - ‬7 min walk

About this property

Best Western Plus Burnaby Hotel

Eco-certified hotel near Metropolis at Metrotown
There's a restaurant on site. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business center on site. A vending machine, multilingual staff, and a fireplace in the lobby are also featured at the eco-certified Best Western Plus Burnaby Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Burnaby hotel is smoke free.

  • 132 guestrooms or units
  • 2 levels
  • Buffet breakfast (free)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Dining venue
Best Western Plus Burnaby Hotel offers 132 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. 40-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Hindi

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Property amenities

Family friendly

  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (CAD 10 per night)
  • Limited onsite parking (max 1 space per unit)

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • A restaurant

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (175 inch wide door)
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 40-inch flat-screen TV with premium cable channels
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: CAD 20
Late check-in subject to availability
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: CAD 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 20 to May 25:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: CAD 20 per accommodation, per day
  • Only dogs and cats are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 20.0 per day.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: CAD 10 per night
  • Pet fee: CAD 20 per accommodation, per day
  • Service animals are exempt from fees
  • Early check-in fee: CAD 20 (subject to availability)
  • Late check-out fee: CAD 20 (subject to availability)
  • Rollaway bed fee: CAD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Best Western Plus Kings
Best Western Plus Kings Burnaby
Burnaby Best Western
Best Western Plus Kings Inn Burnaby
Best Western Burnaby
Best Western Plus Kings Inn
Best Western Plus Kings Inn Conference Centre
Best Western Plus Burnaby
Plus Burnaby Hotel Burnaby
Best Western Plus Burnaby Hotel Hotel
Best Western Plus Burnaby Hotel Burnaby
Best Western Plus Burnaby Hotel Hotel Burnaby

Best Western Plus Burnaby Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 603 out of 1157 reviews
Rating 8 - Good. 356 out of 1157 reviews
Rating 6 - Okay. 129 out of 1157 reviews
Rating 4 - Poor. 41 out of 1157 reviews
Rating 2 - Terrible. 28 out of 1157 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Stayed 1 night in Jul 2025

2/10 Terrible

Ann E

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Price exploitation since large conference was in town- it was ridiculous to pay over $500 a night for this dump
Stayed 1 night in Jul 2025

8/10 Good

Lucas

Stayed 1 night in May 2025

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very positively surprised by this hotel. The only negative aspect is the motel design which could feel unsafe to some due to the lack of an overall structure around the individual rooms. Otherwise, great place. Not luxurious, but rooms are clean, well maintained and equipped. Breakfast had a wide selection of items, more than other hotels in town. Staff was very friendly and helpful. Plenty of free parking.
Stayed 4 nights in May 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

8/10 Good

Geoff, kamloops

Liked: Cleanliness, staff & service
Only problem was I had no volume control working on the tv.
Stayed 1 night in May 2025

6/10 Okay

Carlos

Business traveller
Liked: Staff & service
Ok
Stayed 1 night in May 2025

10/10 Excellent

Mohamad shafiq

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good
Stayed 1 night in May 2025

10/10 Excellent

Noah

Stayed 1 night in May 2025

8/10 Good

Abdul Haseeb

Travelled with family
Liked: Cleanliness, property conditions & facilities
I give this hotel 4 star only because they tried hard to charge me for parking while the booking included parking. The front desk argued with me for a few min until a senior staff showed up and told her not to charge. The rest of my experience was great.
Stayed 4 nights in Apr 2025

10/10 Excellent

Randy, Chilliwack

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly during check-in.
Stayed 1 night in May 2025

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and walkable to the sky train
Stayed 3 nights in Mar 2025

8/10 Good

LOLITA G

Travelled with group
Breakfast was better than I expected, clean and organize
Stayed 3 nights in May 2025

8/10 Good

Sylvia

Stayed 1 night in Apr 2025

6/10 Okay

Catherine

Stayed 1 night in May 2025

10/10 Excellent

P Y

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very spacious and has a great view of the mountains
Stayed 1 night in Apr 2025

10/10 Excellent

George

Stayed 1 night in Apr 2025

4/10 Poor

Gordon

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was unfinished due to renovations...should have carpeting not laminate floors as you can hear people walking around in the upper floors. Charged me for parking which is ridiculous at a motel, rude staff.
Stayed 3 nights in Apr 2025

2/10 Terrible

Paul

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Could not sleep, was very dirty everywhere. Could hear neighbours talking at a normal volume because of the door between rooms. Hard to sleep when people are talking late but also not fair to ask them to be quiet because the building is not soundproofed well.
Stayed 1 night in May 2025

4/10 Poor

Jenn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2025

2/10 Terrible

Crystal

Stayed 2 nights in May 2025

2/10 Terrible

Yebin

Disliked: Cleanliness, property conditions & facilities
Power went out in my room while blow drying my hair and the staff didn’t know how to fix it so had to move to a different room after half hour of hastle at 10pm.
Stayed 3 nights in May 2025

6/10 Okay

Vince

Stayed 3 nights in Apr 2025

6/10 Okay

Dhruv

Stayed 1 night in Apr 2025

6/10 Okay

Shane

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not good enough for price
Stayed 2 nights in Apr 2025