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Best Western Plus Burnaby Hotel

2.5 star property
Hotel near Metropolis at Metrotown in Burnaby

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Photo gallery for Best Western Plus Burnaby Hotel

Lobby
Exterior
Lobby
Exterior
Standard Room, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Pet-friendly

Explore the area

View in a map
5411 Kingsway, Burnaby, BC, V5H2G1
  • Place, Metropolis at Metrotown
    ‪9 min walk‬
  • Place, Deer Lake
    ‪18 min walk‬
  • Place, Crystal Mall
    ‪19 min walk‬
  • Airport, Vancouver, BC (YVR-Vancouver Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed, Non Smoking

8.4 out of 10
Very good
(8 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

8.6 out of 10
Excellent
(18 reviews)
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Standard Room, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Standard Room, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

9.8 out of 10
Exceptional
(6 reviews)
  • Sleeps 4
  • 1 King Bed

Queen Room with Sofabed

  • Sleeps 4

View all photos for Suite, 1 Queen Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 Queen Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator (with Sofabed)

8.0 out of 10
Very good
(8 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Queen Bed, Non Smoking

8.8 out of 10
Excellent
(24 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(9 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

8.6 out of 10
Excellent
(57 reviews)
  • Sleeps 4
  • 2 Queen Beds

2 Queen Beds, Non-Smoking, Work Desk, In-Room Safe, Mini Fridge

  • Sleeps 4

Accessible-1 Queen, Non-Smoking, Flat Screen Television, Work Desk, Mini Fridge, In-Room Safe, Coffee Maker

  • Sleeps 2

1 King Bed, Non-Smoking, Flat Screen Television, Work Desk, Full Kitchen, in-Room Safe, Sofabed

  • Sleeps 4

1 King Bed, Non-Smoking, Sofabed, Work Desk, Refrigerator, in-Room Safe

  • Sleeps 4

1 Queen Bed, Non-Smoking, Work Desk, In-Room Safe, Mini Fridge

  • Sleeps 2

King Room

  • Sleeps 4

View all photos for 1 Queen Bed Room Flat Screen Television Mini Fridge Working Desk Coffee Maker Safe Smoking

In-room safe, desk, laptop workspace, blackout drapes

1 Queen Bed Room Flat Screen Television Mini Fridge Working Desk Coffee Maker Safe Smoking

  • Sleeps 2

One Bedroom Suite

  • Sleeps 4

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Exterior

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About the area

Burnaby

Heart of Burnaby.You'll be within half a mile (1 km) of Metropolis at Metrotown and 2 miles (3 km) of Crystal Mall with a stay here. British Columbia Institute of Technology and Scotia Barn are also within 3 miles (5 km).

What's nearby

  • Metropolis at Metrotown - 9 min walk - 0.8 km
  • Deer Lake - 18 min walk - 1.5 km
  • Crystal Mall - 19 min walk - 1.6 km
  • Central Park - 3 min drive - 2.3 km
  • British Columbia Institute of Technology - 3 min drive - 2.9 km

Getting around

  • Royal Oak Station - 10 min walk
  • Vancouver Rocky Mountaineer Station - 15 min drive
  • Vancouver Intl. Airport (YVR) - 33 min drive

Restaurants

  • ‪Denny's - ‬4 min walk
  • ‪88 Noodle House - ‬8 min walk
  • ‪KFC - ‬7 min walk
  • ‪Jang Mo Jib Metrotown - ‬7 min walk
  • ‪Meet Rice Noodle - ‬4 min walk

About this property

Best Western Plus Burnaby Hotel

Hotel near Metropolis at Metrotown in Burnaby
There's a restaurant on site. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business center on site. A vending machine, multilingual staff, and a fireplace in the lobby are also featured at the business-friendly Best Western Plus Burnaby Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Burnaby hotel is smoke free.

  • 132 guestrooms or units
  • 2 levels
  • Buffet breakfast (free)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Dining venue
Best Western Plus Burnaby Hotel offers 132 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. 40-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Family friendly

  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (CAD 10 per night)
  • Limited onsite parking (max 1 space per unit)

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • A restaurant

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (175 inch wide door)
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 40-inch flat-screen TV with premium cable channels
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: CAD 20
Late check-in subject to availability
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: CAD 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 20 to May 25:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: CAD 20 per accommodation, per day
  • Only dogs and cats are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 20.0 per day.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: CAD 10 per night
  • Pet fee: CAD 20 per accommodation, per day
  • Service animals are exempt from fees
  • Early check-in fee: CAD 20 (subject to availability)
  • Late check-out fee: CAD 20 (subject to availability)
  • Rollaway bed fee: CAD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Best Western Plus Kings
Best Western Plus Kings Burnaby
Burnaby Best Western
Best Western Plus Kings Inn Burnaby
Best Western Burnaby
Best Western Plus Kings Inn
Best Western Plus Kings Inn Conference Centre
Best Western Plus Burnaby
Plus Burnaby Hotel Burnaby
Best Western Plus Burnaby Hotel Hotel
Best Western Plus Burnaby Hotel Burnaby
Best Western Plus Burnaby Hotel Hotel Burnaby

Best Western Plus Burnaby Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 669 out of 1267 reviews
Rating 8 - Good. 367 out of 1267 reviews
Rating 6 - Okay. 154 out of 1267 reviews
Rating 4 - Poor. 44 out of 1267 reviews
Rating 2 - Terrible. 33 out of 1267 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean rooms. Really nice staff.
Stayed 1 night in Sep 2025

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer service of front desk night shift worker was incredible..Very warm and welcoming when I wanted to get coffee very early in the morning..Great conversation and just a great guy.Sink in my room was very slow draining.TV was glitching..Great breakfast buffet..
Stayed 2 nights in Sep 2025

6/10 Okay

Larry

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Property is showing its age. Online photos are a bit optimistic. Staff are ok and breakfast is convenient. Our kingroom was large and comfortable and staff appeared to be doing their best.
Stayed 2 nights in Sep 2025

4/10 Poor

Darlene

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Neil

Liked: Staff & service
Disliked: Property conditions & facilities
The staff was helpful but the room was in tough shape. The door to the bathroom wouldn’t close and the closet door was broken.
Stayed 1 night in Sep 2025

10/10 Excellent

Long

Travelled with family
Liked: Cleanliness, staff & service
convenient
Stayed 3 nights in Sep 2025

8/10 Good

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was OK for single night stay. There were no elevators to our 2nd floor room, but it is what it is. Was fine for the pricr. Breakfast coffee was horrible, but the rest of the breakfast was OK for a free breakfast
Stayed 1 night in Sep 2025

6/10 Okay

Gillian

Liked: Property conditions & facilities
Their WiFi was down so we could check in our get out key on arrival but the reception staff did everything they could to help.
Stayed 1 night in Sep 2025

10/10 Excellent

Terry

Travelled with group
Liked: Staff & service, room comfort

An Okay room

The first room we were assigned did not have a good smell. They gave us a new room that did not smell. It was a room that seemed like was in the process of being painted. We just stayed one night and it was ok. Breakfast was good.
Stayed 1 night in Sep 2025

6/10 Okay

Zev

Stayed 1 night in Aug 2025

8/10 Good

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities
Rooms were great, staff were very helpful! Breakfast was pretty good too, lots of options and the staff working it were great!
Stayed 1 night in Sep 2025

10/10 Excellent

Kathleen

Liked: Cleanliness
Stayed 1 night in Sep 2025

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Incredible stay

Overall great stay! The room was clean and the staff were nice as well. Free breakfast had lots of variety which was amazing. Service 10 out of 10.
Stayed 8 nights in Aug 2025

10/10 Excellent

Fei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good breakfast and quite hotel.
Stayed 1 night in Aug 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities

Dirtiest hotel I’ve ever stayed

I had queries and sent to the hotel via hotels.com platform several times but never got a response from the hotel. There is no email on the hotel website to contact direct. Upon check in, the hotel lobby is nicely refurbished with pleasant scent. However when I was shown the way to the bedroom, I was surprised to find out this is not a hotel but more like a motel! All corridors are outside. I wish they have shown pictures of the corridors on the hotels.com website so I knew this is a motel as I wouldn’t have booked it. I don’t like the layout and setting of motel as I don’t feel safe and it’s noisy being close to outside. Mostly importantly I was shocked by the state of the room. It’s very outdated with knackered and chipped furniture with doors which don’t close. Toilet seat is smaller. I always take shoes off in the hotel room. Soon I noticed the bottom of my feet were grey and stuck with fluff and dirt. It was disgusting. I called reception and they sent a cleaner quite quickly. I asked the cleaner to vacuum the floor first but she said she only has a broom. What kind of hotel which doesn’t even have a vacuum?! You can’t possibly clean the floor properly with the amount of fluff and dust stuck onto my feet in such short space of time. The cleaner swept once and then mopped twice. I appreciated the effort. I stepped on the floor and again my feet was tuck with dirt, less than before. I didn’t think hotel can do anything else to improve the cleanliness so left it as it is.
Stayed 5 nights in Aug 2025

10/10 Excellent

Derek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location n reasonable rate
Stayed 3 nights in Sep 2025

4/10 Poor

dilbag

Disliked: Property conditions & facilities
bed sheets, sofa etc not tidy
Stayed 2 nights in Aug 2025

10/10 Excellent

cody

Stayed 2 nights in Sep 2025

10/10 Excellent

Edith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort just like home
Stayed 2 nights in Sep 2025

8/10 Good

Serge

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms looked renovated and clean.
Stayed 2 nights in Sep 2025

6/10 Okay

Marion

Travelled with family
Liked: Staff & service
This hotel serves up a great breakfast but the hotel jacked up the price and tripled it because we were there for a concert that night. Really not cool. Won’t be staying there again.
Stayed 1 night in Aug 2025

10/10 Excellent

Nick

Travelled with family
Liked: Cleanliness, staff & service
Good location with good price.
Stayed 5 nights in Aug 2025

10/10 Excellent

Nicholas Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay if you are visiting Vancouver and renting a car to get around. Clean hotel, friendly staff, and good location to go sight seeing.
Stayed 4 nights in Aug 2025

8/10 Good

Leovin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice in the middle of everything we wanted to do in Burnaby. The only irritation was that the room directly above us had little kids jumping around at all hours. Perhaps is best to keep the little ones on the ground floor.
Stayed 3 nights in Aug 2025

10/10 Excellent

Keelin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suites were spacious and the breakfast was great. The area is a very busy road so it isn't much to look at but there are great restaurants around and a grocery store nearby. Came in handy after a sudden last minute cancellation before my trip threw me for a loop. Excellent staff and service.
Stayed 5 nights in Aug 2025