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Best Western Plus Burnaby Hotel

2.5 star property
Eco-certified hotel near Metropolis at Metrotown

Choose dates to view prices

Photo gallery for Best Western Plus Burnaby Hotel

Lobby
Exterior
Lobby
1 bedroom, in-room safe, desk, laptop workspace
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Parking available
  • 24/7 front desk
  • Pet-friendly

Explore the area

Map
5411 Kingsway, Burnaby, BC, V5H2G1
  • Metropolis at Metrotown
    ‪9 min walk‬
  • Crystal Mall
    ‪19 min walk‬
  • Deer Lake
    ‪19 min walk‬
  • Vancouver, BC (YVR-Vancouver Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Non Smoking

8.0 out of 10
Very good
(6 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Non Smoking

8.6 out of 10
Excellent
(13 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

9.0 out of 10
Wonderful
(14 reviews)
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

9.6 out of 10
Exceptional
(5 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking

8.6 out of 10
Excellent
(30 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator (with Sofabed)

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator (with Sofabed)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Suite, 1 Queen Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Suite, 1 Queen Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 4
  • 1 Queen Bed

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About the area

Burnaby

Heart of Burnaby.You'll be within half a mile (1 km) of Metropolis at Metrotown and 2 miles (3 km) of Crystal Mall with a stay here. Deer Lake and Central Park are also within 2 miles (3 km).

What's nearby

  • Metropolis at Metrotown - 9 min walk - 0.8 km
  • Crystal Mall - 19 min walk - 1.6 km
  • Deer Lake - 19 min walk - 1.6 km
  • Port of Vancouver - 13 min drive - 11.7 km
  • Canada Place Cruise Ship Terminal - 18 min drive - 14.2 km

Getting around

  • Royal Oak Station - 10 min walk
  • Vancouver Rocky Mountaineer Station - 15 min drive
  • Vancouver Intl. Airport (YVR) - 33 min drive

Restaurants

  • ‪Denny's - ‬4 min walk
  • ‪88 Noodle House - ‬8 min walk
  • ‪Maruhachi Ra-men - ‬4 min walk
  • ‪Joyful Seafood Restaurant - ‬5 min walk
  • ‪Ki Tea House Cafe - ‬8 min walk

About this property

Best Western Plus Burnaby Hotel

Eco-certified hotel near Metropolis at Metrotown
There's a restaurant on site. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business center on site. A vending machine, multilingual staff, and a fireplace in the lobby are also featured at the eco-certified Best Western Plus Burnaby Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Burnaby hotel is smoke free.

  • 132 guestrooms or units
  • 2 levels
  • Buffet breakfast (free)
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Dining venue
Best Western Plus Burnaby Hotel offers 132 accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. 40-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Hindi

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Property amenities

Family friendly

  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (CAD 10 per night)
  • Limited onsite parking (max 1 space per unit)

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • A restaurant

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (175 inch wide door)
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 40-inch flat-screen TV with premium cable channels
  • Pay movies

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: CAD 20
Late check-in subject to availability
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: CAD 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 20 to May 25:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: CAD 20 per accommodation, per day
  • Only dogs and cats are allowed
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 20.0 per day.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: CAD 10 per night
  • Pet fee: CAD 20 per accommodation, per day
  • Service animals are exempt from fees
  • Early check-in fee: CAD 20 (subject to availability)
  • Late check-out fee: CAD 20 (subject to availability)
  • Rollaway bed fee: CAD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • Up to 2 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Best Western Plus Kings
Best Western Plus Kings Burnaby
Burnaby Best Western
Best Western Plus Kings Inn Burnaby
Best Western Burnaby
Best Western Plus Kings Inn
Best Western Plus Kings Inn Conference Centre
Best Western Plus Burnaby
Plus Burnaby Hotel Burnaby
Best Western Plus Burnaby Hotel Hotel
Best Western Plus Burnaby Hotel Burnaby
Best Western Plus Burnaby Hotel Hotel Burnaby

Best Western Plus Burnaby Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 600 out of 1137 reviews
Rating 8 - Good. 355 out of 1137 reviews
Rating 6 - Okay. 121 out of 1137 reviews
Rating 4 - Poor. 38 out of 1137 reviews
Rating 2 - Terrible. 23 out of 1137 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Grorge

Liked: Cleanliness
Stayed 1 night in Apr 2025

8/10 Good

SHIRLEY

Travelled with family
Liked: Cleanliness, staff & service, amenities
Lotanof banging from the rooms beside us around 1am to 3am every night. The restaurant downstairs is not very nice. They chase us for not giving tip in fron of other costumers where in fact, we left cash on our table for the server. Very rude, i think that is the manager. Very disappointing. We did not go back to that restaurant again. Other wise the housekeeping are very friendly as well as the reception staff.
Stayed 3 nights in Mar 2025

4/10 Poor

john

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2025

8/10 Good

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

2/10 Terrible

Tammi

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Having stayed at multiple Best Western Hotels, this was incredibly disappointing. Firstly, this is a motel, not a hotel and nowhere does it advertise as thus. The rooms do not feel secure or private and the walls are paper thin. You could hear the entire conversation of the family next door to the point I knew exact names of each family member. Furthermore, the price is extremely unreasonable and for what we paid, I expected a lot more and at the very least, to have a microwave in my room and outlets that worked or actually held the plug in its socket. My biggest qualm and a primary reason I will never be back here and urge others to be cautious, would be my experience with the local residents. On an excursion to procure ice one night, as I left my room and to my utmost distress, a VERY large rat was sat on the landing staring at me before scurrying down the stairway and off into the night. Who knows where he went, but I’m glad we left the next morning.
Stayed 2 nights in Mar 2025

10/10 Excellent

Kandyce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, quiet and had parking available. They are renovating so everything is getting a fresh update. It was a pleasant stay.
Stayed 1 night in Mar 2025

2/10 Terrible

Brent

Travelled with family
Disliked: Amenities, property conditions & facilities
Very loud. Gave us wrong room to start. The room above us was so noisy by just walking and it seemed like the just walked in the room constantly. Coffee maker was soooo loud too. Very abrupt and noisy.
Stayed 1 night in Mar 2025

10/10 Excellent

Martin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good price convenient bus stop infront of the hotel 10min of Metrotown and a generous breakfast free every day of the stay a lot of options clean room very good staff and we have are room early I strongly recommend
Stayed 4 nights in Mar 2025

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Oleg, Mississauga

Travelled with family
Liked: Cleanliness, staff & service
We came 15 minutes before check in and have to wait, it's ok, But since the hotel was not really completely booked, not sure why staff was not able to prepare the room in advance. The worst thing - smell of cigarette smoke in the room. When we entered we saw aromatic candles burning, staff was trying to reduce smore smell. Not easy - windows are not opening and we kept door to the street opened for few hours, that did not helped. Everething else was just ok/
Stayed 1 night in Mar 2025

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Bed Bugs

Bed Bugs.
Stayed 2 nights in Mar 2025

10/10 Excellent

Gladys

Liked: Amenities
Professional, I will visit again
Stayed 1 night in Mar 2025

10/10 Excellent

michelle

Stayed 1 night in Mar 2025

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Sanj

Stayed 1 night in Mar 2025

10/10 Excellent

Jodi

Travelled with pets, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great easy check in. Great parking. Clean
Stayed 1 night in Mar 2025

10/10 Excellent

Henrik

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean with helpful staff and very convenient for our visit with family
Stayed 1 night in Mar 2025

10/10 Excellent

Osamudiamen

Liked: Staff & service, property conditions & facilities
Maybe a broom for when family check in with kids.
Stayed 3 nights in Mar 2025

10/10 Excellent

Jacilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Would go back
Stayed 3 nights in Mar 2025

8/10 Good

Peter Sai Ho

Liked: Staff & service
Average facilities, decent included breakfast, noisy fridge
Stayed 2 nights in Mar 2025

8/10 Good

Deren, Victoria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at check in were great.
Stayed 1 night in Mar 2025

10/10 Excellent

Bhavin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just the entry to the hotel is very narrow and have 2 entries, but everything was excellent
Stayed 4 nights in Mar 2025

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get access to and clean!
Stayed 1 night in Mar 2025

10/10 Excellent

Myrene

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast food options included in the reservation. Free parking and wifi. Close to good restaurants and minutes away from the mountains and malls. Friendly staff as well. Will definitely come back.
Stayed 1 night in Mar 2025