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"They were experiencing a power outage on Sunday morning ( at hotel) so breakfast was sub par. Everything else was fine. " More

By a verified traveller on Mon 18 Nov 2019

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Hotel Description

3-star hotel near National Women's Hall of Fame

In Waterloo

You'll find National Women's Hall of Fame and It's A Wonderful Life Museum within 3 miles (5 km) of this hotel. New York Chiropractic College and Montezuma Winery are also within 6 miles (10 km).

Free perks

This hotel features a fitness center and a seasonal outdoor pool. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like continental breakfast and free self parking.

WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 148 guestrooms also offer WiFi and flat-screen TVs with satellite channels. Coffee/tea makers, free newspapers, and free local calls are also available.

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
C$113* Per night/room 18 Aug. - 19 Aug.

Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Quality Inn near Finger Lakes and Seneca Falls ratings based on 24 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Quality Inn near Finger Lakes and Seneca Falls

Everyone (15) Couples (2) Family (10)
4 out of 5

Posted by on 16 Dec. 2019

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Comment from Hotel Management

16 Dec. 2019 by Guest Services

Thanks for the great review

4 out of 5
They were experiencing a power outage on Sunday morning ( at hotel) so breakfast was sub par. Everything else was fine.

Posted by on 18 Nov. 2019

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Comment from Hotel Management

20 Nov. 2019 by Guest Services

Thanks for your feedback

4 out of 5

Posted by on 1 Oct. 2019

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Comment from Hotel Management

15 Oct. 2019 by Guest Services

Thanks for the great review

5 out of 5

Posted by on 15 Sep. 2019

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Comment from Hotel Management

25 Sep. 2019 by Guest Services

Thanks for the great review

2 out of 5
I was very disappointed in my stay a this hotel for several reasons. 1 The cleanliness of the bathroom was lacking the shower had green mold all around the handles of the handicap bar . the bottom of the toilet was smeared with dirty something. The toilet had flushing issue it need new parts inside, also these toilets didn't seem to be water conservation type. On to the bed it was the worst night sleep in a hotel we ever had and my husband travels a lot for work. it was lumpy . Our backs down to our feet are hurting. i reserved this hotel due to hot tub and pool but hot tub was not in working order and the pool was outside . when i booked it didn't see anything that said it was out doors. The bonus was it the room was large but decorated very sparsely. The tv was so small and very far away from the bed with issues getting the closed captioning to work for my husband. Don't think i could recommend this for the price point.

Posted by on 8 Sep. 2019

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Comment from Hotel Management

9 Sep. 2019 by Guest Services

Dear Anonymous: We are so very sorry we failed to meet any of your expectations. Your opinion is very important to us and we will address your concerns with our staff.

4 out of 5

Posted by on 6 Sep. 2019

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Comment from Hotel Management

9 Sep. 2019 by Guest Services

Thanks for your review

5 out of 5
Be careful The waterloo outlet mall is down the road 😃👍 I plan on returning with my family Thanks

Posted by on 29 Aug. 2019

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Comment from Hotel Management

3 Sep. 2019 by Guest Services

Glad you found our location to be perfect for your retail therapy. Thanks for sharing your stay with us.

2 out of 5
I did not like that the hall was filthy and smelled mouldy. I did not like that our room spoiled strongly of smoke, and the air conditioner was turned on full blast so the room was freezing. And I did not like that there was so much smoke in the sheets and quilt that I could not pull them up to my shoulders, so I was freezing. I did npt like that the room keys only worked intermittently and it is a damn long walk back to take care of the problem. I don't have much good to say.

Posted by on 26 Aug. 2019

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Comment from Hotel Management

26 Aug. 2019 by Guest Services

We are terribly sorry there were so many things that you did not like and we will address your concerns with our staff. Thanks

1 out of 5
Nothing at all............................ not a very good place to stay

Posted by on 18 Aug. 2019

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5 out of 5
The room was comfortable and quiet. Breakfast was good

Posted by on 28 Jul. 2019

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Comment from Hotel Management

30 Jul. 2019 by Guest Services

Thanks for the great review....Glad you enjoyed your stay

About the Quality Inn near Finger Lakes and Seneca Falls

Location 2468 Mound Rd, Waterloo, NY 13165

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Quality Inn near Finger Lakes and Seneca Falls offers its guests a seasonal outdoor pool, a fitness center, and a children's pool. WiFi is free in public spaces. A 24-hour business center and limo/town car service are available. Free breakfast is available daily. The business-friendly Quality Inn near Finger Lakes and Seneca Falls also features a vending machine, coffee/tea in a common area, and complimentary newspapers in the lobby. Free self parking is available. This 3-star Waterloo hotel is smoke free.

  • 148 guestrooms or units
  • 2 levels
  • 9000 sq ft of conference space
  • Continental breakfast (free)
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Car service
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Children's pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Greater Rochester Intl. Airport (ROC) (85.5 km / 53.2 mi)
  • Parking: Free self parking

Room Amenities

Quality Inn near Finger Lakes and Seneca Falls offers 148 air-conditioned accommodations with complimentary newspapers and coffee/tea makers. 42-inch flat-screen televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers and hair dryers. This Waterloo hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served free continental breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Woody's Bar & Grille - This restaurant serves dinner only.

Nearby Activities

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 10 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50 per accommodation, per day
  • Maximum 1 per room (weight limit: 50 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines; the SafeStay (AHLA - USA) sanitization guidelines; and the Safe Travels (WTTC - Global) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Debit cards
  • Number of children who can stay free - 10
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 0.00 per stay (rates may vary)
  • Pet fee: USD 50 per accommodation, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Hotel Waterloo Seneca Falls
  • Quality Inn Waterloo
  • Holiday Inn Waterloo-Seneca Falls Hotel Waterloo
  • Waterloo Holiday Inn
  • Holiday Inn Waterloo Seneca Falls Hotel
  • Quality Waterloo
  • Quality Inn near Finger Lakes and Seneca Falls Hotel
  • Quality Inn near Finger Lakes and Seneca Falls Waterloo
  • Quality Inn near Finger Lakes and Seneca Falls Hotel Waterloo

You should know

  • The seasonal pool will open in May and close in September.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.