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The Gould Hotel, an Ascend Collection Hotel

3.5 star property
Enjoy the free WiFi at this 3.5-star Seneca Falls hotel

Choose dates to view prices

Photo gallery for The Gould Hotel, an Ascend Collection Hotel

Front of property - evening/night
Lounge
Hallway
Premium bedding, pillowtop beds, in-room safe, desk
Shower, hair dryer, towels

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Business services

Explore the area

View in a map
108 Falls Street, Seneca Falls, NY, 13148
  • Place, Lake Hiddenwood State Park
    ‪2 min walk‬
  • Place, Women's Rights National Historical Park
    ‪2 min walk‬
  • Place, It's A Wonderful Life Museum
    ‪3 min walk‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking (2 Person Sofabed)

Suite, 1 King Bed with Sofa bed, Non Smoking (2 Person Sofabed)

Suite, 1 King Bed with Sofa bed, Non Smoking (2 Person Sofabed)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

Standard Room, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Non Smoking (Larger Room)

  • Sleeps 2
  • 1 King Bed

Standard Room, 1 Queen Bed, Non Smoking (Larger Room)

  • Sleeps 2
  • 1 Queen Bed

Standard Room, 2 Queen Beds, Non Smoking (Larger Room)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Queen Bed with Sofa bed, Non Smoking (2 Person Sofabed)

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

About the area

Seneca Falls

In Seneca Falls .At this hotel, you'll be steps from National Women's Hall of Fame and Lake Hiddenwood State Park. Seneca Museum of Waterways and Industry and Women's Rights National Historical Park are also within half a mile (1 km).

What's nearby

  • Lake Hiddenwood State Park - 2 min walk - 0.2 km
  • Women's Rights National Historical Park - 2 min walk - 0.2 km
  • National Women's Hall of Fame - 2 min walk - 0.2 km
  • Seneca Museum of Waterways and Industry - 2 min walk - 0.2 km
  • It's A Wonderful Life Museum - 3 min walk - 0.3 km

Getting around

  • Greater Rochester Intl. Airport (ROC) - 64 min drive

Restaurants

  • ‪Subway - ‬4 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪Sauder's - ‬3 min drive
  • ‪Circle K - ‬8 min walk
  • ‪Connie's Diner - ‬4 min drive

About this property

The Gould Hotel, an Ascend Collection Hotel

Enjoy the free WiFi at this 3.5-star Seneca Falls hotel
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A business center and meeting rooms are available.

Public spaces have free WiFi. The business-friendly The Gould Hotel, an Ascend Collection Hotel also features a vending machine, coffee/tea in a common area, and complimentary newspapers in the lobby. Free self parking is available.

This 3.5-star Seneca Falls hotel is smoke free.

  • 1 building
  • 48 guestrooms or units
  • 3 levels
  • Meeting rooms
  • Conference center
  • Business facilities
  • Coffee in lobby
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Gould Hotel, an Ascend Collection Hotel offers 48 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. 52-inch flat-screen televisions come with digital channels and first-run movies.

Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 52-inch flat-screen TV with digital channels
  • First-run movies

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Cribs (infant beds) are available for USD 15.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 15.0 per night
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards, and cash.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Gould Hotel Seneca Falls
Gould Hotel
Gould Seneca Falls
The Gould Hotel Hotel
The Gould Hotel Seneca Falls
The Gould Hotel Hotel Seneca Falls

The Gould Hotel, an Ascend Collection Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 580 out of 1000 reviews
Rating 8 - Good. 256 out of 1000 reviews
Rating 6 - Okay. 98 out of 1000 reviews
Rating 4 - Poor. 35 out of 1000 reviews
Rating 2 - Terrible. 31 out of 1000 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

John

Stayed 1 night in Oct 2025

8/10 Good

John

Travelled with family
Liked: Cleanliness, property conditions & facilities
The place was spotless, extremely courteous staff. Only disappointment was the restaurant and bar located in the hotel were closed. Luckily there were other restaurants within walking distance. I would definitely stay again if in that area!
Stayed 1 night in Nov 2025

6/10 Okay

Nancy

Stayed 1 night in Oct 2025

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is pretty. I would love for the mattresses to be replaced as they are a bit saggy.
Stayed 1 night in Oct 2025

8/10 Good

Gretchen, Columbus

Stayed 1 night in Oct 2025

10/10 Excellent

TIM

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay…clean, quiet, very comfortable. Highly recommend!
Stayed 1 night in Oct 2025

8/10 Good

Lisa

Stayed 1 night in Oct 2025

4/10 Poor

Kimberly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed, this would be our fourth stay at this hotel. We loved it and looked forward to staying every time. Since our last stay the hotel was sold and it shows. No restaurant or bar open, and that was not stated when booking my stay. So basically paid for a room that was beyond HOT, could not get the “portable air conditioner” that was not correctly installed to work for the life of me. The toilet would not flush properly. Reported it gentleman that came and flipped the handle for a few minutes said he would call someone to fix it, no one did. So between that, the heat, the rundown looking hotel that once was so well taken care of and beautiful and the no hotel restaurant or bar, we left a day early from our three day stay. I could have booked a luxury hotel with what was paid. Sad to say … we won’t be back,
Stayed 3 nights in Oct 2025

8/10 Good

Monica

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Small town with a few good family owned restaurants but didn't notice any chain restaurants at all. The on site bar and restaurant are not currently open.
Stayed 2 nights in Oct 2025

4/10 Poor

Hana

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Hotel in very bad shape

This is a pretty dilapidated hotel which was surprising going off of the photos.
Stayed 1 night in Oct 2025

4/10 Poor

Diana

Liked: Cleanliness
Disliked: Staff & service, room comfort
The bar was closed and we did not know that until we checked in. It was one of the reasons we picked this hotel.
Stayed 3 nights in Oct 2025

8/10 Good

Jared Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The rooms were very clean, staff were very helpful and friendly. Only drawback was the ice machine not being functional and having no fridge in your room.
Stayed 4 nights in Oct 2025

10/10 Excellent

Constance, Bloomington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay there again
Stayed 1 night in Oct 2025

8/10 Good

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking safe. Restaurants nearby.
Stayed 3 nights in Oct 2025

6/10 Okay

Krista

Stayed 1 night in Oct 2025

10/10 Excellent

Mary Beth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room appeared to be recently remodeled. The bed was very comfortable which is one of the most important features when you’re driving each day for about 6 hours or more. The bathroom was clean with a nice shower. The breakfast very mediocre in the restaurant that is currently not open.
Stayed 1 night in Oct 2025

6/10 Okay

James

This is an older hotel with fantastic potential. Our room was clean and large with high ceilings and a large bathroom. The rest of the hotel is a work-in-progress. I believe it is under new ownership. If they invest in it, it will be fantastic. I would love to stay here again when it is refurbished and I expect to pay at least twice as much.
Stayed 1 night in Oct 2025

6/10 Okay

Lori

Travelled with group
Liked: Cleanliness
Disliked: Amenities
The room was very comfortable and spacious. Hotel has a guest parking lot which is convenient. However, we were disappointed to learn that the hotel restaurant is closed (thus no breakfast options or coffee in lobby) due to a pending food & beverage license given the recent change in hotel management/ownership. There is a small coffee shop across the street which is the only option in town for breakfast. The hotel reception is somewhat lacking in service and professionalism. We didn’t get the impression by their responses that the staff cared too much about our inquiries regarding the broken ice machine and lack of maps, both of which they were already aware. The reception desk isn’t always staffed, and guests are advised to call the cell number left on the counter if anything needed. The hotel’s outside door is supposedly locked overnight, but it was left unsecured in early evening since we returned nightly before 10pm to an empty reception desk on a few occasions and the outside door was not yet locked. This is a nice hotel design-wise and in a good location, but the lack of amenities and the somewhat spotty customer service did not meet our expectations given its high price relative to other options.
Stayed 3 nights in Oct 2025

8/10 Good

Stacie

Liked: Cleanliness, property conditions & facilities, room comfort
We decided to add a night to an already planned trip and decided to stay at the Gould. We like unique hotels, so this fit the bill. Our stay was nice, but not special enough to bring us back for a second stay. Unfortunately the restaurant is closed, so we needed to eat elsewhere in town. (Found a great restaurant a few doors down.) The first lady that checked us in was friendly and welcoming and even suggested restaurants. The lady at the desk when we left didn't even acknowledge us picking up the luggage cart or dropping of the key on the way out. The room was clean. The decor was cute. But not as fancy as the pictures show. The elevator walls were lined with dirty material that seemed odd. It gave me the overall impression of someone wanting to make something great, but either didn't have what it takes to make that way, or someone else took over without the same vision. If your looking for a nice place to stay in town, it foots the bill. Just don't expect the glamor they are trying to portray.
Stayed 1 night in Oct 2025

6/10 Okay

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I booked this hotel 4 months in advance. I always pick a place with a bar and restaurant. Entertaining the lobby was sad. Restaurant closed, chairs stacked. with a sign on the desk that stated check in started at 3 (was 2:50). The desk person was friendly and tried hard despite being told new management-so no food. From others comments, been the case for a while. Room was clean though. Mexican restaurant within the block was excellent.
Stayed 1 night in Oct 2025

6/10 Okay

Kim

Liked: Cleanliness
Disliked: Amenities
The restaurant and bar were closed. We were supposed to get a continental breakfast and they couldn’t serve it. The staff really doesn’t know what they’re doing at this point.
Stayed 2 nights in Oct 2025

10/10 Excellent

Sherry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice quiet clean place
Stayed 1 night in Oct 2025

4/10 Poor

Patti

Travelled with partner
Disliked: Amenities, property conditions & facilities
The bar and restaurant were closed. Couldn’t even get ice for our room.
Stayed 1 night in Oct 2025

6/10 Okay

Bruce

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Comfortable
Stayed 1 night in Oct 2025

4/10 Poor

Pauline

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It had two rooms bothe the bedroom and bathroom were clean but the sitting area was not it had not been dusted in weeks the coffee maker was dirty. The air conditioner was a free standing one and made noice. This was booked for my husbands birthday. I was very disappointed. I gave it a 2
Stayed 2 nights in Oct 2025