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I was charged the full fee upon my arrival, and told me that the breakfast was included. Then, at my return I saw they charged me for the breakfast. (Not a good one, by the way. There was a hair in the eggs). Then I had to leave to the airport at 5 am. I came to ask for a taxi the previous night and they told me not to worry for there would be someone to help me in the morning. I almost miss the flight. My phone was not working so I was not able to ask for a taxi. Edinburgh is beautiful but the staff at this hotel is not well trained.

Gorgeous hotel! Wonderful staff, amazing breakfast.

All of my expectations were exceeded. Outstanding location, attentive staff, excellent dinning, world class whisky bar. This property is a true gem and the only place we will stay when visiting Edinburgh.

2 nights in a row there was loud music coming from the Penthouse - didn't sleep for 2 nights!

The location is perfect and the staff was helpful and patient

Excellent location, clean and comfortable. Good value. Some of the repairs to plumbing and tilework in the bathroom aren't very well done, but not enough to stop me from recommending this hotel.