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SureStay Hotel by Best Western Buena Park Anaheim

2.5 star property
Hotel near Medieval Times, connected to a shopping center in Buena Park

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Photo gallery for SureStay Hotel by Best Western Buena Park Anaheim

Two beds and a desk area provide ample space for work and rest.
Welcome to the SureStay Hotel by Best Western Buena Park, featuring a modern entrance under a large overhang surrounded by lush landscaping.
Relax by the rectangular pool surrounded by lounge chairs and umbrellas, offering a tranquil retreat.
Enjoy meals with a view of the outside from this dining area, featuring a large window and comfortable seating.
Enjoy meals in the kitchen and dining area, featuring a flat-screen TV, coffee machine, microwave, and oven.

Popular amenities

  • Hot tub
  • Pool
  • Breakfast included
  • Housekeeping
  • Parking included
  • 24/7 front desk

Explore the area

Map
Buena Park, CA
  • Medieval Times
    ‪12 min walk‬
  • Knott's Berry Farm
    ‪2 min drive‬
  • Knott's Soak City Water Park
    ‪2 min drive‬
  • Orange County, CA (SNA-John Wayne)
    ‪21 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking

1 bedroom, desk, laptop workspace, blackout drapes

Suite, Multiple Beds, Non Smoking

  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator

1 bedroom, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Refrigerator

  • Sleeps 2
  • 1 King Bed

About the area

Buena Park

In entertainment district.Within 2 miles (3 km) of this Buena Park hotel, you'll find Medieval Times and Knott's Berry Farm. Knott's Soak City Water Park is within 2 miles (3 km) and Disneyland® Resort is within 9 miles (15 km).

What's nearby

  • Medieval Times - 12 min walk - 1.0 km
  • Knott's Berry Farm - 2 min drive - 1.9 km
  • Knott's Soak City Water Park - 2 min drive - 1.9 km
  • Disneyland® Resort - 9 min drive - 11.4 km
  • Honda Center - 12 min drive - 15.9 km

Getting around

  • Buena Park Station - 10 min drive
  • Fullerton, CA (FUL-Fullerton Municipal) - 9 min drive

Restaurants

  • ‪In-sīt Coffee - ‬5 min walk
  • ‪Starbucks - ‬12 min walk
  • ‪CGV Cinemas Buena Park - ‬4 min walk
  • ‪Wendy's - ‬8 min walk
  • ‪Grub Food Court - ‬5 min walk

About this property

SureStay Hotel by Best Western Buena Park Anaheim

Hotel near Medieval Times, connected to a shopping center in Buena Park
SureStay Hotel by Best Western Buena Park Anaheim offers its guests an outdoor pool and a hot tub. WiFi is free in public spaces. Free breakfast is available daily. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly SureStay Hotel by Best Western Buena Park Anaheim. Free self parking is available.

Smoking is allowed in designated areas at this Buena Park hotel.

  • 50 guestrooms or units
  • 3 levels
  • Continental breakfast (free)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Front desk (24 hours)
  • Staff is multilingual
  • Tour and ticket information
  • Elevator
  • Smoking in designated areas
SureStay Hotel by Best Western Buena Park Anaheim offers 50 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. 37-inch flat-screen televisions come with premium satellite channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Languages

English

Similar properties

Stunning interior with a grand staircase, dining area, and expansive views.

The Buena Park Hotel & Suites

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
3.6 out of 5, Good, 1,753 reviews
The price is CA $139
CA $158 total
includes taxes & fees
Jul 31 - Aug 1
The Buena Park Hotel & Suites

Property amenities

Family friendly

  • Crib (surcharge)
  • In-room refrigerator
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • Hot tub
  • Outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Entertainment

  • 37-inch flat-screen TV with premium cable/satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 45.00

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 45.00

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per day.
  • Cribs (infant beds) are available for USD 20.0 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150.00

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 45.00 (subject to availability)
  • Late check-out fee: USD 45.00 (subject to availability)
  • Crib (infant bed) fee: USD 20.0 per night
  • Rollaway bed fee: USD 20.0 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, and cash. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

Property is also known as

Portola Buena Park
Portola Inn
Portola Inn Buena Park
Portola Hotel Buena Park
SureStay Hotel Best Western Buena Park Anaheim
SureStay Hotel Best Western Anaheim
SureStay Best Western Buena Park Anaheim
SureStay Best Western Anaheim
Portola Inn Suites

SureStay Hotel by Best Western Buena Park Anaheim Reviews

Reviews

5.8
Rating 10 - Excellent. 195 out of 1005 reviews
Rating 8 - Good. 182 out of 1005 reviews
Rating 6 - Okay. 203 out of 1005 reviews
Rating 4 - Poor. 156 out of 1005 reviews
Rating 2 - Terrible. 269 out of 1005 reviews

6.0/10

Cleanliness

6.4/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

EVELYN

Travelled with family
Liked: Cleanliness, staff & service
I really wished they would’ve covered the bed to avoid showing the plastic on the box spring. It really looked awful. Also my son saw a covkroach
Stayed 2 nights in Apr 2025

10/10 Excellent

Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff!
Stayed 2 nights in Apr 2025

8/10 Good

Torey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2025

4/10 Poor

Luisa

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The heater was not working and I asked the front desk for extra blankets and they didn’t have any extras. They don’t provide toothpaste or toothbrush. Also breakfast is very limited. I don’t recommend this hotel.
Stayed 1 night in Apr 2025

6/10 Okay

Alexis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quit and close to restaurants. Only wish there was softer towels and washcloths offered. Other than that we enjoyed our stay.
Stayed 2 nights in Apr 2025

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

Cold shower

No hot water for a while to shower
Stayed 1 night in Apr 2025

6/10 Okay

Logan

Travelled with family and small children
Disliked: Amenities
Cheap hotel, we had 2 nights booked after returning from Knotts berry farm our key cards didn’t work and had to get 2 new ones.
Stayed 2 nights in Apr 2025

10/10 Excellent

Anna

Stayed 1 night in Apr 2025

6/10 Okay

Thomas

Travelled with family
Liked: Room comfort

Ok for sleeping. Sorry Breakfast.

Check in person was very nice and quick. The bed was very comfortable. The shower curtain had some stains on it and 3 long black hairs on it. When I asked for extra pillows at the front desk they said housekeeping was gone and they could not get any pillows. The breakfast is just mini muffins, toast and 2 bland cereals. The juice machine was broken. They did not have a trash can in the eating area. Overall just OK.
Stayed 1 night in Apr 2025

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Look somewhere else.

We got three rooms all smelled bad. One smelled worse, we had to ask for another room because we could not take it. Pool was dirty. Desk chairs were super dirty.
Stayed 1 night in Apr 2025

4/10 Poor

Ricky

Stayed 1 night in Apr 2025

10/10 Excellent

Aaron

Stayed 1 night in Apr 2025

4/10 Poor

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needing a copy of payment wasnt giving they charged the room and not the deposit on the right card please help
Stayed 1 night in Apr 2025

10/10 Excellent

Diana

Stayed 1 night in Apr 2025

4/10 Poor

Gerardo

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Bed was very uncomfortable And in the website says breakfast included but is actually just coffe, and cereal
Stayed 5 nights in Mar 2025

6/10 Okay

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was weak, there were no drinks and all they had was cereal and bread and some yogurt and apples. The room was decent but there was some noise outside.
Stayed 3 nights in Apr 2025

2/10 Terrible

Aaron

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This place is the worst motel i have ever stayed at. The pictures must have been a huge photoshop job to make this place look decent and boy was i shocked when i showed up. There were no bed skirts covering the very yellow box springs. The party that we were with had torn and taped plastic covering their box springs. We had a long black gnarly hair in the room. The water never got hot and took 15 minutes to even warm up then somehow didn't even last through my 15 minute shower. The unmounted air conditioning made it feel like somebody already had broken in and we were next. There was laughing, smoking, screaming and partying til 4am in the parking lot that we could hear as if there was no wall separating us. Seeing a lady leaving the motel property with an ankle monitor and no shoes was the perfect visual for how this place felt. They make you pay in advance then when we left after the first night due to the horrible experience we had I was denied the reimbursement on the rest of the days. Do not stay here ever!
Stayed 3 nights in Mar 2025

10/10 Excellent

Leidy

Stayed 1 night in Mar 2025

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

Nechole

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

Marco

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a terrible experience in this place, we had initially booked 2 x nights for 3 rooms for our family visiting disneyland. There was no hot water on site, we had to shower using cold water, there was no heater in the rooms (only an old and defective unit). Dirty rooms, not even a single pillow, we asked for pillows and blankets and I can tell you my dog sleeps better, we were provided with $2 dollar disposable pillows. We decided we could not stay with no hot water on site for the second day and the manager rejected to refund us the second night because she said that not having hot water was not an issue for cancelling a reserve, go figure. Anyway we moved to a different hotel on the second night even if that meant losing money as this place is unbereable. Avoid this place at all cost.
Stayed 2 nights in Jan 2025

6/10 Okay

Rafael

Liked: Cleanliness
The only issue was that there was no iron and there was no shampoo or body wash in the bathroom, the bottles were empty, I had to shower with hand soap
Stayed 2 nights in Mar 2025

8/10 Good

Jordan

Stayed 1 night in Feb 2025

2/10 Terrible

Nicole

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is filthy. They did not have cover for the box springs. It looks very yellow. They don’t change bed sheets. We asked for another blanket and they stated that we can only use the blanket that comes with the bed. They only change trash bags and I purposely put the towel on the floor and we came back to the room that night from Disneyland and they hung the same towel that was on the floor. They never change towels. Very disgusting. You can hear everyone talking, laughing. And as far as for Breakfast, they have very limited food. Just muffins, oatmeal in the packet, coffee and that was it. Most of the time, no one’s in the front desk to ask for more condiments. Please book somewhere else and save yourself a hassle.
Stayed 3 nights in Mar 2025

6/10 Okay

Jappanjot

Business traveller
Disliked: Staff & service, amenities
I was allowed to pay the deposit with Apple Pay the last two times I was here, but they changed the policy on me. I wouldn’t have booked if I had known.
Stayed 1 night in Mar 2025