Walk to the beach.Within a 5-minute walk of the hotel, you'll find Garrafon Natural Reef Park and West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Cancun Underwater Museum and Parque de los Suenos are also within half a mile (1 km).
What's nearby
Parque de los Suenos - 5 min walk
Punta Sur - 12 min walk
Dolphin Discovery - 5 min drive
Terminal Marítima Isla Mujeres - 8 min drive
North Beach - 15 min drive
Getting around
Cancun Intl. Airport (CUN) - 123 min drive
Restaurants
Punta Sur - 12 min walk
IceBar Mexico - 3 min drive
Kin Há Isla Mujeres - 6 min walk
Mar Bella - 17 min walk
Playa Tiburón - 3 min drive
About this property
Hotel La Joya
3-star beach hotel with free breakfast
Unwind on the hotel's private white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Hotel La Joya, pamper yourself with a treatment at the full-service spa and enjoy amenities like an outdoor pool.
Free breakfast is available daily. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. This beach hotel also offers a garden and a terrace. Free self parking is available.
Smoking is allowed in designated areas at this 3-star Isla Mujeres hotel.
1 building
14 guestrooms or units
3 levels
Continental breakfast (free)
Deli
Beach lounge chairs
Towels for the beach
Umbrellas for the beach
Poolside lounge chairs
Self-service laundry
Front desk (24 hours)
Storage area for luggage
Front-desk safe
Tour and ticket information
Terrace
Garden
Smoking in designated areas
Bar or lounge
Dining venue
Hotel La Joya offers 14 air-conditioned accommodations with safes and hair dryers. Rooms open to furnished balconies. 40-inch flat-screen televisions come with cable channels.
Bathrooms include bathtubs or showers. This Isla Mujeres hotel provides complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages. The spa is open daily.
Languages
English, Spanish
Property amenities
Family friendly
Laundry facilities
Outdoor pool
Snack bar/deli
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Free self parking on site
Roundtrip airport shuttle (surcharge)
Food and drink
Free continental breakfast available daily
1 restaurant
1 bar
Room service available
Things to do
Full-service spa
Outdoor pool
Accessibility
This property does not have elevators
Room amenities
Entertainment
40-inch flat-screen TV
Cable channels
Bedroom
Air conditioning
Bed sheets
Ceiling fan
Bathroom
Bathtub or shower
Hair dryer
Private bathroom
Towels
Outdoor space
Furnished balcony
More
Desk
Safe
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Access methods
Staffed front desk
Pets
Pets and service animals are not allowed at Hotel La Joya
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and cash.
Guests who may encounter issues with stairs should contact this property in advance. Elevators are not available.
We should mention
Pool access available from 8:30 AM to 7:30 PM.
Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Pets and service animals are not allowed on site.
Property is also known as
Hotel Joya Isla Mujeres
Joya Hotel
Joya Isla Mujeres
Hotel La Joya Hotel
Hotel La Joya Isla Mujeres
Hotel La Joya Hotel Isla Mujeres
Hotel La Joya Reviews
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 178 out of 260 reviews" "
10 - Excellent
178
Rating 8 - Good. 60 out of 260 reviews" "
8 - Good
60
Rating 6 - Okay. 15 out of 260 reviews" "
6 - Okay
15
Rating 4 - Poor. 3 out of 260 reviews" "
4 - Poor
3
Rating 2 - Terrible. 4 out of 260 reviews" "
2 - Terrible
4
9.2/10
Cleanliness
9.4/10
Staff & service
8.8/10
Amenities
8.6/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
8/10 Good
Jacob
11 Jan 2024
Liked: Staff & service
our room was perfect loved the view. overall the property was just perfect. love the value. I just didn't care for the side next to the deck by the ocean. when I looked into the woods their was tons of beer cans and garbage. would of been nice not to have to look at the garbage when I was laying in the sun. we would go again and book the same place
El hotel está bien para el precio, no es un buen hotel para personas de edad avanzada porque tiene bastantes escaleras, el personal muy amable y atento, las camas un poco no tan confortables, pero muy limpio, tranquilo y está bonito pero si le falta un poco de remodelación.
My time at La Joya was fantastic. The staff are unbelievably friendly. The room was perfect for me and the staff went out if their way to ensure my stay was great. Hector was unreal and helped with every single thing I needed. The food was delicious and the hotel was the perfect place for me to unwind and kick back. I’d definitely return here the next time I visit the island. Missing it already!!
Matthew
Stayed 3 nights in Sep 2023
8/10 Good
Lori
Travelled with group
29 Aug 2023
Liked: Cleanliness, staff & service, amenities
Rooms are getting a bit worn but beautiful location and view. Very nice pool.