Hotel Riu Guanacaste - All Inclusive

3.5 star property
3.5-star beachfront property near Ocotal Beach

Choose dates to view prices

Photo gallery for Hotel Riu Guanacaste - All Inclusive

Aerial view
Creator video
7 bars/lounges, 3 swim-up bars, poolside bar
Lobby sitting area
Aerial view

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • All-inclusive
  • Spa
  • Parking included
  • Free WiFi

Explore the area

View in a map
Sardinal de Carrillo, Playa Matapalo, Sardinal, Guanacaste
  • Place, Playa Matapalo
    ‪6 min walk‬
  • Place, Diamante Eco Adventure Park
    ‪6 min walk‬
  • Place, Coco Beach
  • Airport, Liberia (LIR-Daniel Oduber Intl.)
    ‪94 min drive‬

Room options

Double Room (L)

  • 30 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Double Room (E)

8.0 out of 10
Very good
(1 review)
  • 29 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Sea View (L)

  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Superior Room (E)

  • 29 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Double Room, Garden View (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Double Room, Ocean View (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Double Room (B2C-US)

  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Double Room (ROH | C)

8.8 out of 10
Excellent
(16 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Superior Double Room (C)

10.0 out of 10
Exceptional
(1 review)
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Standard Double Room, Ocean View (C)

8.8 out of 10
Excellent
(3 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Family Suite, 2 Bedrooms (C)

10.0 out of 10
Exceptional
(1 review)
  • 72 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Family Suite, 2 Bedrooms (U)

  • 72 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Double Room, Garden View (L)

  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (L)

  • 71 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Standard Room, Ocean View (E)

  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (B2C-US)

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Double Room, 2 Bedrooms (U)

  • 31 sq m
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Superior Double Room, 2 Bedrooms (U)

  • 29 sq m
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Double Room, Connecting Rooms (ROH | C)

  • 30 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Superior Double Room, Connecting Rooms (C)

  • 30 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Superior Double Room (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Double Room, Connecting Rooms, Garden View (B2C-CA)

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Double Room, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Double Room (B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Double Room, Connecting Rooms (B2C-CA)

  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Family Suite, 2 Bedrooms (B2C-CA)

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Double Room, 2 Bedrooms, Garden View (B2C-US)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Double Room, 2 Bedrooms (B2C-US)

  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Deluxe Room (U)

  • 38 sq m
  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

Deluxe Room, Pool View (U)

7.4 out of 10
Good
(3 reviews)
  • 38 sq m
  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

Family Room, 2 Bedrooms (Superior | U)

8.0 out of 10
Very good
(1 review)
  • 58 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Family Room, 2 Bedrooms, Pool View (Superior | U)

  • 57 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Deluxe Room (L)

  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

Deluxe Room, Pool View (L)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

Family Room, 2 Bedrooms (Superior | L)

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Family Room, 2 Bedrooms, Pool View (Superior | L)

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Deluxe Room (C)

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

Deluxe Room, Pool View (C)

  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

Family Room, 2 Bedrooms (Superior | C)

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Family Room, 2 Bedrooms, Pool View (Superior | C)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Standard Double Room, Connecting Rooms (L)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Standard Double Room, Connecting Rooms, Garden View (L)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Deluxe Room, Pool View (B2C-US)

  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

Deluxe Room (B2C-US)

  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

Deluxe Room, Pool View (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

Deluxe Room (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

Family Room, 2 Bedrooms, Pool View (Superior | B2C-CA)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Family Room, 2 Bedrooms (Superior | B2C-CA)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Family Room, 2 Bedrooms, Pool View (Superior | B2C-US)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Family Room, 2 Bedrooms (Superior | B2C-US)

  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Double Room (Swim up | U)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (U)

  • Sleeps 2
  • 1 King Bed

Family Room (& Friends | U)

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

Family Room, Garden View (& Friends | U)

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

Double Room (Swim up | B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Family Room, Garden View (& Friends | B2C-US)

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

Family Room (& Friends | B2C-US)

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

Suite, Ocean View (B2C-US)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Double Room (ROH | Kid Free | C)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Superior Double Room ( Kid Free | C)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Double Room (Swim up | C)

  • Sleeps 2
  • 1 King Bed

Suite, Ocean View (C)

  • Sleeps 2
  • 1 King Bed

Family Room (& Friends | C)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

Family Room, Garden View (& Friends | C)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

Double Room (Swim up | B2C-CA)

  • Sleeps 2
  • 1 King Bed

Family Room, Garden View (& Friends | B2C-CA)

  • Sleeps 5
  • 1 King Bed

Family Room (& Friends | B2C-CA)

  • Sleeps 5
  • 1 King Bed

Suite, Ocean View (B2C-CA)

  • Sleeps 2
  • 1 King Bed

Superior Double Room (Kids Free | B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Double Room (Kids Free | B2C-CA)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

Family Room, Garden View (& Friends | L)

  • Sleeps 5
  • 1 King Bed and 1 Double Bed

Family Room (& Friends | L)

  • Sleeps 5
  • 1 King Bed and 1 Double Bed

Double Room (Swim up | L)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (L)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (E)

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

Deluxe Room (E)

  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

Deluxe Room, Pool View (E)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 1 Queen Bed

Family Room, 2 Bedrooms (Superior | E)

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Family Room, 2 Bedrooms, Pool View (Superior | E)

  • 1 bedroom
  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

Standard Double Room, Connecting Rooms (E)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Superior Double Room, 2 Bedrooms (E)

  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Family Room, Garden View (& Friends | E)

  • Sleeps 5
  • 1 King Bed and 1 Double Bed

Family Room (& Friends | E)

  • Sleeps 5
  • 1 King Bed and 1 Double Bed

Double Room (Swim up | E)

  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Ocean View (E)

  • Sleeps 2
  • 1 King Bed

Family Room -5 guests-

  • 72 sq m
  • Sleeps 5

Room Standard

  • 31 sq m
  • Sleeps 4

Double Room Standard with Garden View

  • 31 sq m
  • Sleeps 4

Double Room Standard with Sea View

  • 31 sq m
  • Sleeps 4

Room Standard

  • 38 sq m
  • Sleeps 3

Room Standard with Pool View

  • 38 sq m
  • Sleeps 3

Family Room -5 guests- Superior

  • 58 sq m
  • Sleeps 5

Family Room -5 guests- Superior with Pool View

  • 58 sq m
  • Sleeps 5

Superior Room (U)

  • 31 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Standard Room, Ocean View (U)

7.6 out of 10
Good
(44 reviews)
  • 30 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Double Room (U)

7.8 out of 10
Good
(168 reviews)
  • 30 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

About the area

El Ocotal

On the beach.Your stay at this Sardinal property places you within a 10-minute walk of Diamante Eco Adventure Park and Playa Matapalo. Haras del Mar Equestrian Center is within 3 miles (5 km) and Bahia Pez Vela Beach is within 9 miles (15 km).

What's nearby

  • Playa Matapalo - 6 min walk - 0.6 km
  • Diamante Eco Adventure Park - 6 min walk - 0.6 km

Getting around

  • Daniel Oduber Intl. Airport (LIR) - 53 min drive

Restaurants

  • ‪Sports Bar - ‬9 min walk
  • ‪Restaurante Liberia - ‬9 min walk
  • ‪Restaurante Ocotal - ‬9 min walk
  • ‪Coconut Pool Bar - ‬8 min walk
  • ‪Restaurante La Toscana - ‬9 min walk

About this property

Hotel Riu Guanacaste - All Inclusive

3.5-star beachfront property near Ocotal Beach
Hotel Riu Guanacaste - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Hotel Riu Guanacaste - All Inclusive, you'll find a full-service spa, a complimentary water park, and 6 outdoor swimming pools. There are 7 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 swim-up bars and 7 bars/lounges. Free breakfast is served daily. Public spaces have free WiFi.

A children's pool, a health club, and a nightclub are also featured at the family-friendly Hotel Riu Guanacaste - All Inclusive. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Sardinal property.

  • 1 building
  • 1041 guestrooms or units
  • 6 levels
  • 7 dining venues
  • 3 swim-up bars
  • 7 bars or lounges
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
Hotel Riu Guanacaste - All Inclusive offers 1041 accommodations with minibars and laptop-compatible safes. Rooms open to balconies or patios. Flat-screen televisions come with satellite channels.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Sardinal property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

Renova Spa has 8 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy.

Similar properties

Property amenities

Family friendly

  • 6 outdoor pools
  • Children's pool
  • Free water park access
  • Playground
  • Snack bar/deli
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 3 swim-up bars
  • 7 bars/lounges
  • 7 restaurants
  • A poolside bar
  • Snack bar/deli

Things to do

  • 6 outdoor pools
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free water park
  • Full-service spa
  • Health club
  • Indoor tennis court
  • Kayaking
  • Nightclub
  • Playground
  • Scuba diving
  • Shopping
  • Snorkeling
  • Steam room
  • Waterslide
  • Windsurfing

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • Flat-screen TV with satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Guanacaste - All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa and Mastercard. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses a grey water recycling system. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Guanacaste
Guanacaste All Inclusive
Guanacaste Riu
Riu Guanacaste
Riu Guanacaste All Inclusive
Riu Guanacaste All Inclusive El Ocotal
Riu Guanacaste El Ocotal
Hotel Riu Guanacaste All Inclusive El Ocotal
Hotel Riu Guanacaste All Inclusive
Riu Guanacaste All Inclusive All-inclusive property El Ocotal
Riu Guanacaste All Inclusive All-inclusive property
Riu Guanacaste Inclusive Ocot
Riu Guanacaste All Inclusive
Hotel Riu Guanacaste - All Inclusive Sardinal
Hotel Riu Guanacaste - All Inclusive All-inclusive property

Frequently asked questions

How close is Hotel Riu Guanacaste - All Inclusive to the airport?

Hotel Riu Guanacaste - All Inclusive is 21 mi (53-min drive) away from the Daniel Oduber Intl. Airport (LIR) airport, the closest popular airport to the property.

Does Hotel Riu Guanacaste - All Inclusive have an airport shuttle?

Airport shuttle services are not available at Hotel Riu Guanacaste - All Inclusive.

How close is Hotel Riu Guanacaste - All Inclusive to the beach?

This property is on the beach. Don't forget your sunscreen!

Does Hotel Riu Guanacaste - All Inclusive offer free breakfast?

Hotel Riu Guanacaste - All Inclusive offers free buffet breakfast every day from 7 AM to 10 AM.

Is there a casino at Hotel Riu Guanacaste - All Inclusive?

No, there is no casino at this property, but El Coco Casino (22-min drive) is nearby.

What time is check-in at Hotel Riu Guanacaste - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 11 PM.

Is there free parking at Hotel Riu Guanacaste - All Inclusive?

This property offers free self parking.

Does Hotel Riu Guanacaste - All Inclusive have a pool?

Hotel Riu Guanacaste - All Inclusive features 6 outdoor pools and a children's pool.

Does Hotel Riu Guanacaste - All Inclusive have a restaurant?

Hotel Riu Guanacaste - All Inclusive is home to Liberia, which features international cuisine.

Does Hotel Riu Guanacaste - All Inclusive have a spa?

Pamper yourself with a day at Renova Spa, where you can enjoy facials, hot stone massages, and mani/pedis.

How close is Hotel Riu Guanacaste - All Inclusive to downtown Sardinal?

Hotel Riu Guanacaste - All Inclusive is 2 mi away from El Ocotal.

Hotel Riu Guanacaste - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 136 out of 260 reviews
Rating 8 - Good. 61 out of 260 reviews
Rating 6 - Okay. 36 out of 260 reviews
Rating 4 - Poor. 18 out of 260 reviews
Rating 2 - Terrible. 9 out of 260 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Kimberly

Liked: Cleanliness, property conditions & facilities
The room was very clean and the ac was so cold at night! From check-in to bartenders to check out, I can literally say Costa Rica has amazing people working at their hotels. The drinks and the atmosphere was so welcoming. I traveled alone to this hotel for 5 days and definitely feel it wasn’t enough.
Stayed 4 nights in Feb 2026

6/10 Okay

Ana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Worst staff in 20+ years of going to all-inclusive resorts. Not sure if it’s a training issue, or if the staff simply don’t care. Never refilling beverages, or even saying “hello”. Same related to servicing the rooms. Some days there was no service, some days just switch towels/tp, but floors were not cleaned. In general, service was inconsistent and incomplete everywhere around the resort (rooms, restaurants, gym, pool). Food was very average. If you want to eat at the steak house, you need to wait in line since 5pm, for a 6pm opening. A little ridiculous… why not reserve ahead of time? And again, food is average, and service very poor. One good thing is that the staff enforced smoking rules, and didn’t allow kids in the pool bar (inside the pool). This allowed for a more pleasing experience around the pool bar. Not overcrowded! It’s a public beach, and the vendors were “right there” at the entrance. Lots of them. They were not pushy, but they for sure obstructed the nice view and definitely affected the vibe. Unfortunately I would not go back there and wouldn’t recommend it. There are way better places at better prices elsewhere.
Stayed 8 nights in Dec 2025

6/10 Okay

Adelina

Liked: Cleanliness, property conditions & facilities, room comfort
Majority of the staff were super helpful and friendly. We were not able to access any tv channels or streaming in our room. The food was mediocre. We were told there was one restaurant open 24 hours but when we tried to get brunch at 11am, they only served alcohol and coffee. There are no food options available between 10:30 am and 12 pm. The Wi-Fi worked intermittently. The pools were nice and our room was clean.
Stayed 4 nights in Dec 2025

8/10 Good

Amanda Jane

Travelled with family
Liked: Amenities, property conditions & facilities
The room was not great even though it was renovated. It had a very bad sewage smell it was a little unbearable at first, but we got used to it unfortunately. I told the front desk and they did nothing i was a little upset that they didn’t do anything. I had to go back a second time to let them know and they wanted to move me to another room this was on the four day, which was very inconvenient because everything else at the resort was fantastic other than the long lines for the restaurants we tried some of the restaurants, but to be honest with you the main buffet was better. They had more selection and the same stuff you’d get in the restaurant so nothing special there. The beach is absolutely fabulous. The entertainment was very good. The staff was wonderful. The pools were amazing. The resort itself is one of the best even though there was a few hiccups you can’t have perfect.
Stayed 7 nights in Dec 2025

8/10 Good

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Super clean. Great staff. Beautiful resort. Food was plentiful but just ok- good
Stayed 4 nights in Jan 2026

4/10 Poor

Aleya Egypt

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The food was horrible.. my stomach was upset each time I ate. The floors in the hotel room needs to be cleaned properly, it was so dirty. Also the shower was stopped up after each shower.
Stayed 4 nights in Jan 2026

8/10 Good

Undrea

Liked: Cleanliness, amenities, property conditions & facilities
The resort was clean. I really enjoyed the Friday night neon party. Beach access, however the beach chairs were dirty. Several restaurants onsite. However, you need to go early for dinner to several restaurants to obtain seating. Staff were professional and friendly. Several pools and water park access are great options for family. Very close to Diamente Ecopark.
Stayed 4 nights in Jan 2026

10/10 Excellent

Dror

Stayed 3 nights in Dec 2025

10/10 Excellent

Vadym

Stayed 6 nights in Dec 2025

8/10 Good

Kristen, Marion

Stayed 6 nights in Dec 2025

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great.
Stayed 4 nights in Nov 2025

4/10 Poor

Ronald

Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
Overall, we had a good experience, but the check‑in process was rough. They had someone working their first day, and nothing about the hotel was explained. We ended up having to go back to the front desk multiple times for basic things like Wi‑Fi information and directions. The room had a slight smell, and the toilet was a bit unusual, but the convenience of being so close to the beautiful beach made up for a lot. The night entertainment was enjoyable, and we really liked the show. My biggest issue was the food situation and the long, inefficient wait times. It felt like we wasted valuable vacation time just trying to get on a list for reservations hours later. I’ve never experienced anything like that, and there really should be a better system. Honestly, the best meal I had was the grilled chicken at Pepe’s. Also, it was surprising that name‑brand liquor was only available at one bar. For the money spent I guess it was what you pay for.
Stayed 4 nights in Dec 2025

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room was great. Monkeys just out from the pitch. Very accommodating resort. Staff were great. Buffet was great and you could find food every meal. Taco bar for lunch was great. Many options for food. Ice cream too!
Stayed 5 nights in Dec 2025

8/10 Good

Don, Fairfield

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Dec 2025

8/10 Good

Siddharth

Travelled with family
Liked: Amenities, property conditions & facilities
Amenties are excellent. Location is great Nice vibrant feel to the resort Evening and day activities are excellent Front desk staff is arrogant and rude
Stayed 6 nights in Dec 2025

6/10 Okay

Jose Luis Rodriguez

Stayed 4 nights in Dec 2025

8/10 Good

Mostafa

Stayed 4 nights in Dec 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean, friendly staff, amazing location and activities. Loved every minute!
Stayed 7 nights in Dec 2025

8/10 Good

Tera

Travelled with partner
Liked: Cleanliness
No quality late night food items and no room service
Stayed 7 nights in Dec 2025

10/10 Excellent

Stacie

Stayed 5 nights in Dec 2025

8/10 Good

Juan Carlos

Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2025

10/10 Excellent

Davood, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is fine
Stayed 3 nights in Dec 2025

10/10 Excellent

Natasha

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, well kept facility, and good food.
Bedroom with water view...
Well maintenance landscape
Clean lobby and friendly staff
Amazing view
Stayed 7 nights in Dec 2025

10/10 Excellent

Cortney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and facility were amazing!
Stayed 7 nights in Nov 2025

6/10 Okay

Julianna

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The resort is nice. However, it's important to note that this is a party hotel, which I didn’t realize before booking. With party hotels, you get all the party people and the problems that come with it. We were woken up in the middle of the night twice by some drunk idiots pulling the fire alarm and screaming in the hallways. The staff is not well-trained; you will get different responses to your questions depending on who you ask. The staff is also not your typical cheerful staff—most of the time, they don’t seem happy to help. Don't waste your money on the spa on-site—it was awful. The facility is old, and the "jacuzzi" doesn’t have functioning jets! The massage was $115 USD per person for 50 minutes. When I asked the therapist to focus on my lower back, she said, "I cannot focus on any area. The massage is completed in a very specific sequence with no modifications," which was awful. The massage itself was just a smooth rub, like someone was rubbing lotion on your body and that’s it. Not worth it—don’t do it!! If you want a good massage, walk past the Riu Palace on the beach and look for the gals by the monkeys. They have a nice little outdoor beach setup for $40 an hour, and they actually know how to give a massage.All the food is mediocre. The line to eat at the steakhouse started forming about 1–1.5 hours ahead of time, and the food was a 5/10. Not worth the wait. They gave us mozzarella sticks as an appetizer, and they tasted like cardboard and were cold.
Stayed 4 nights in Dec 2025