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Recent Ferrocarrilera hotel reviews by fellow wanderers

Hotel Riu Emerald Bay - All Inclusive

2 out of 5

Posted 9 hours ago

Travelocity Verified Review

"We just got back from our week long stay at Riu Emerald Bay. We had 3 rooms and 5 people. I would not stay here again. To start the elevators were always down and there’s 22 floors! The room cards always were getting demagnetized even when careful. The food was ok but not memorable. We found the far buffet in the main building the best food out of all of them. When it came to booking our à la carte dinners the app was atrocious! Three of us trying to book and only one could. We went to the front desk and they kept saying to use the app and it was our error. We asked for a manager to which the lady said “that’s me” and smiled. We said forget it then. We had phone calls the first couple of days during siesta time and when I would answer they couldn’t hear me and I could barely hear them - their phone lines are crappy! Finally a lady named Anna Maria stepped in the save the day with the à la cart dinners and we had Bamboo and Las Gaviotas. We were horrified that this booking was a buffet at Bamboo. The food was not good and made me sick the next day. The Italian one was great. Service in all restaurants / buffets was perfect! Excellent staff there. The resort was clean. We’ve stayed at numerous big resorts before but never a RIU - we will not be back to one again. Mazatlan was beautiful and we recommend the old zone to stay in. Check out the observatory and the aquarium."

A verified traveller stayed at Hotel Riu Emerald Bay - All Inclusive

Ocean View Beach Hotel

1 out of 5

Posted 1 day ago

Travelocity Verified Review

"This hotel is very outdated and poorly maintained. Many areas appear run-down, and during our stay only one elevator was working, which caused long waits and inconvenience. Overall, the property did not meet expectations, and I would not recommend staying here."

A verified traveller stayed at Ocean View Beach Hotel

Viaggio Resort Mazatlán

5 out of 5

Posted 2 days ago

Travelocity Verified Review

"Love this hotel this is my second time staying here, staff is great, pools are awesome, only thing that could be better is the bar by the pool as the service was kinda slow but other than that this hotel delivers, beautiful ocean view worth paying extra for sure."

A verified traveller stayed at Viaggio Resort Mazatlán

Pueblo Bonito Mazatlan - All Inclusive

5 out of 5

Posted 2 days ago

Travelocity Verified Review

"This was our 2nd time staying in Pueblo Bonito Mazatlan. Sofia is very kind and helpful for checking in. Morning buffets couldn't be better without Enrique and Oscar. The bar there are so many kind and helpful men including Fausto, Jesus, Juan, Guillermo, Antonio and Cruz just to name a few. Finally Isai in Cilantro's restaurant really went above and beyond to help celebrate our sons birthday. All I can say is thank you everyone for the best memories and we will return sooner than later! This is one of favorite places to visit in the world!"

A verified traveller stayed at Pueblo Bonito Mazatlan - All Inclusive