Book Best Western rooms in Hell's Kitchen

"Pros: Location in proximity to Times Square/Broadway can’t be beat. Rooms are exactly as advertised. Staff was really kind and helpful without being pushy. Also loved that it took an elevator ride to get to the lobby… Felt removed from street busyness! Cons: Couldn’t get room to cool or water to get hot. I’m middle aged and found the bed and pillows really awful and woke with headaches/back pain each of the three mornings. Staff offered extra blankets to make bed more plush, which was kind, but that wasn’t enough. "

"When we finally got the keys to our room, it turned out the room was already occupied so we had to go back to the lobby and get a new room. We were in a rush to get to a dinner event so this turned out to be a real inconvenience. Never happened here before, so just hoping it’s a one off as we stay here somewhat often. "

"Everything about the hotel is top notch except the towels which are sad, small, threadbare, and need to be replaced. "

"You all need to offer a smart tv."

"This hotel is in a great location. The service was friendly and attentive. The rooms were small, but clean and well attended to. Times Square and many other attractions are walkable from the location and a subway station is also very nearby. I would definitely recommend this hotel."

"Great perfect spot"