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Four Points by Sheraton Houston West

3.5 star property
3.5-star hotel near Baseball USA The Yard

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Photo gallery for Four Points by Sheraton Houston West

Daily full breakfast (USD 10 per person)
Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe
Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe
Exterior
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
11191 Clay Rd, Houston, TX, 77041
  • Place, Pine Crest Golf Club
    ‪3 min drive‬
  • Place, Baseball USA The Yard
    ‪3 min drive‬
  • Place, Westheimer Road
    ‪8 min drive‬
  • Airport, Houston, TX (IAH-George Bush Intercontinental)
    ‪27 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed

9.2 out of 10
Wonderful
(14 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Hearing Accessible)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed (Hearing Accessible)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Hearing Accessible)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds (Hearing Accessible)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Hearing Accessible)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed (Hearing Accessible)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 2
  • 1 King Bed

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About the area

Houston

Spring Shadows stay.With a stay at this Spring Shadows hotel, you'll be within 2 miles (3 km) of Baseball USA The Yard and 6 miles (10 km) of CityCentre. Memorial City Mall is within 6 miles (10 km) and Westheimer Road is within 9 miles (15 km).

What's nearby

  • Pine Crest Golf Club - 3 min drive - 1.9 km
  • Baseball USA The Yard - 3 min drive - 3.0 km
  • CityCentre - 5 min drive - 7.1 km
  • Memorial City Mall - 6 min drive - 9.3 km
  • Westheimer Road - 8 min drive - 13.8 km

Getting around

  • M. D. Anderson Station - 22 min drive
  • George Bush Intercontinental Airport (IAH) - 33 min drive

Restaurants

  • ‪Tacos La Bala - ‬3 min drive
  • ‪McDonald's - ‬4 min walk
  • ‪Chick-fil-A - ‬3 min drive
  • ‪Tom N Toms - ‬2 min drive
  • ‪Starbucks - ‬7 min walk

About this property

Four Points by Sheraton Houston West

3.5-star hotel near Baseball USA The Yard
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A 24-hour business center, 2 meeting rooms, and coworking spaces are available.

WiFi and wired Internet are free in public spaces. Event space at this hotel measures 1350 square feet (125 square meters) and includes conference space. A seasonal outdoor pool, a vending machine, and multilingual staff are also featured at the business-friendly Four Points by Sheraton Houston West. Self parking is free. A complete renovation of Four Points by Sheraton Houston West was completed in July 2022.

This 3.5-star Houston hotel is smoke free.

  • 1 building
  • 158 guestrooms or units
  • 5 levels
  • Meeting rooms
  • 1350 sq ft of conference space
  • 125 sq m of conference space
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue
Four Points by Sheraton Houston West offers 158 air-conditioned accommodations with safes and complimentary bottled water. Pillowtop beds feature down comforters. 49-inch LCD televisions come with premium cable channels, pay movies, and Netflix. Microwaves and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

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Property amenities

Family friendly

  • Free area shuttle
  • In-room crib
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Seasonal outdoor pool
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free area shuttle
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 10 for adults and USD 5 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • Shopping
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 9 accessible parking spaces
  • Area rugs in public areas
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (60 inch wide door)
  • Hardwood flooring in public areas
  • Pool hoist on site
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (42 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 49-inch LCD TV with premium cable channels
  • Hulu
  • iPod dock
  • Netflix
  • Pay movies
  • Streaming services

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 25
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 75
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 60.00 per accommodation, per week, plus a one-time cleaning fee of USD 30 and a deposit of USD 50 per day
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 33 lbs per pet)
  • Pets cannot be left unattended
  • An off-leash area is available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 10 for adults and USD 5 for children
  • Pet deposit: USD 50 per day
  • Pet fee: USD 60.00 per accommodation, per week plus USD 30 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in fee: USD 25 (subject to availability)
  • Late check-out fee: USD 75 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 19 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 19 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Carte Blanche, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • The seasonal pool will open April 01 and close November 17.
  • Pool access available from 7 AM to 10 PM.
  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Sheraton Houston West
Sheraton Hotel Houston West
Sheraton Houston West
Sheraton Houston West Hotel
4 Points By Sheraton Houston, Memorial City
Four Points By Sheraton Houston, Memorial City Hotel Houston
Four Points Houston
Houston Four Points
Houston Sheraton
Sheraton Houston West Hotel Houston
Sheraton Houston West Hotel
Four Points by Sheraton Houston West Hotel
Four Points by Sheraton Houston West Houston
Four Points by Sheraton Houston West Hotel Houston

Four Points by Sheraton Houston West Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 311 out of 595 reviews
Rating 8 - Good. 147 out of 595 reviews
Rating 6 - Okay. 57 out of 595 reviews
Rating 4 - Poor. 36 out of 595 reviews
Rating 2 - Terrible. 44 out of 595 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Andy

Stayed 4 nights in Nov 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and nice staff.
Stayed 4 nights in Nov 2025

2/10 Terrible

Kristi

Stayed 1 night in Nov 2025

10/10 Excellent

JACQUELINE

Stayed 5 nights in Oct 2025

10/10 Excellent

Iya, Plano

Stayed 1 night in Oct 2025

2/10 Terrible

Kevin Alan

Disliked: Cleanliness, amenities, property conditions & facilities
My credit card was hacked and I'm pretty sure it was from the hotel.
Stayed 4 nights in Oct 2025

10/10 Excellent

Cheryl

Stayed 2 nights in Oct 2025

10/10 Excellent

Iya, Plano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

Jandir M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
—
Stayed 1 night in Sep 2025

8/10 Good

JIAJUN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Ramona

Liked: Cleanliness, staff & service, room comfort

It was ok

Front desk was very nice. Building needs maintenance. Room carpet has a strange odor
Stayed 1 night in Sep 2025

8/10 Good

Craigg

Stayed 2 nights in Sep 2025

8/10 Good

Iya, Plano

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel I’ve been to for a while. Nothing broken, super clean, nice people.
Stayed 4 nights in Aug 2025

10/10 Excellent

Pengyu

Stayed 1 night in Aug 2025

6/10 Okay

Michael

Liked: Staff & service
Room smelled kinda funky - a little musty. Staff was very nice
Stayed 1 night in Jul 2025

10/10 Excellent

JINTAO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jul 2025

4/10 Poor

Jamal

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
We stayed from July 20-25. Sunday was fine, Monday morning we woke up and was locked INSIDE of our hotel room and they had to come get us out and change rooms. Monday night we go to take baths tub not draining. On Tuesday they changed us once again because of the tub. Tuesday night the air didn’t work. So they changed us once again on Wednesday. Everything was fine after that. Don’t get me wrong staff was friendly and accommodating. They just need to upgrade their rooms at this point.
Stayed 5 nights in Jul 2025

2/10 Terrible

Jason

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Jeff

Stayed 1 night in Jun 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in went smoothly, very nice front desk service! Great place to stay, reasonable pricing and for some reason was almost completely empty. We were one of 2 rooms on the floor on a Friday night. They had great community lounge areas to hang out. Breakfast was what you would expect for being included. The only time we had a bit of a snafu was when we had a 1 pm late checkout and housekeeping knocked on the door twice within 1 minute around noon asking if we were extending our stay or were going to leave. Communication would have been nice amongst the staff. I would definitely stay again.
Stayed 1 night in Jul 2025

8/10 Good

Annamarie

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was friendly, the esthetic was gorgeous. Had a weird smell, but overall satisfactory.
Stayed 3 nights in Jun 2025

2/10 Terrible

Kelly

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
From the moment we checked in, our stay at this hotel was frustrating and disappointing. As soon as we used the restroom in our original room, we realized it was clogged. We called the front desk, and they said someone would be right up. After waiting 25-30 minutes with no response, I called again — only to be cut off mid-sentence with "She's coming up right now." Still, nothing. After another 25 minutes, I called a third time, and was told, "Omg I'm so sorry, just hang tight, we'll assign you to a new room." No one ever came to look at the issue or speak to us directly. We were simply told that we would be called when the new room was ready - and we would need to go back to the front desk for new keys. In the second room, things didn't improve. Within 30 minutes, the power in the bathroom went out completely. The shower and fridge had visible mold, and it was clear the room hadn't been properly maintained. The front desk staff didn't seem to care much and didn't offer any real assistance. One person was seated the entire time we passed through the lobby. Overall, this was a very poor experience. We were left to handle issues on our own, and the staff's lack of urgency or basic hospitality made it even worse. I would not recommend staying here.
Stayed 1 night in Apr 2025

2/10 Terrible

Kelly

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
From the moment we checked in, our stay at this hotel was frustrating and disappointing. As soon as we used the restroom in our original room, we realized it was clogged. We called the front desk, and they said someone would be right up. After waiting 25-30 minutes with no response, I called again — only to be cut off mid-sentence with "She's coming up right now." Still, nothing. After another 25 minutes, I called a third time, and was told, "Omg I'm so sorry, just hang tight, we'll assign you to a new room." No one ever came to look at the issue or speak to us directly. We were simply told that we would be called when the new room was ready - and we would need to go back to the front desk for new keys. In the second room, things didn't improve. Within 30 minutes, the power in the bathroom went out completely. The shower and fridge had visible mold, and it was clear the room hadn't been properly maintained. The front desk staff didn't seem to care much and didn't offer any real assistance. One person was seated the entire time we passed through the lobby. Overall, this was a very poor experience. We were left to handle issues on our own, and the staff's lack of urgency or basic hospitality made it even worse. I would not recommend staying here.
Stayed 2 nights in Jun 2025