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Hotel Real Palacio

5.0 star property
5-star luxury hotel near Gulbenkian Museum, connected to a shopping center

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Photo gallery for Hotel Real Palacio

Portuguese cuisine
Creator video - submitted by Anastasia Po Photo
Portuguese cuisine
Lobby sitting area
2 bars/lounges, sports bar

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
Rua Tomas Ribeiro 115, Lisbon, 1050-228
  • Place, Eduardo VII Park
    ‪2 min walk‬
  • Place, Gulbenkian Museum
    ‪8 min walk‬
  • Place, Avenida da Liberdade
    ‪10 min walk‬
  • Airport, Lisbon (LIS-Humberto Delgado)
    ‪7 min drive‬

Room options

View all photos for Superior Double or Twin Room

Superior Double or Twin Room

Superior Double or Twin Room

7.4 out of 10
Good
(3 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

9.4 out of 10
Exceptional
(3 reviews)
  • 29 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

8.8 out of 10
Excellent
(23 reviews)
  • 25 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Double Room

Minibar, in-room safe, desk, blackout drapes

Standard Double Room

8.8 out of 10
Excellent
(35 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite

Suite

Suite

  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About the area

Lisbon

Central Lisbon getaway .With a stay at this Lisbon City Center hotel, you'll be within half a mile (1 km) of Gulbenkian Museum and 2 miles (3 km) of Rossio Square. Castle of São Jorge and Commerce Square are also within 3 miles (5 km).

What's nearby

  • El Corte Ingles Mall - 2 min walk - 0.2 km
  • Eduardo VII Park - 2 min walk - 0.2 km
  • Gulbenkian Museum - 8 min walk - 0.7 km
  • Marquis of Pombal Square - 10 min walk - 0.9 km
  • Avenida da Liberdade - 10 min walk - 0.9 km

Getting around

  • Sete Rios Station - 3 min drive
  • Sao Sebastiao Station - 4 min walk
  • Humberto Delgado Airport (LIS) - 19 min drive

Restaurants

  • ‪The Layers - ‬4 min walk
  • ‪Hygge Kaffe - ‬2 min walk
  • ‪Portela Cafés - ‬3 min walk
  • ‪Camada - ‬1 min walk
  • ‪Duriense - ‬1 min walk

About this property

Hotel Real Palacio

5-star luxury hotel near Gulbenkian Museum, connected to a shopping center
Hotel Real Palacio offers its guests a health club, a hot tub, and a sauna. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Hotel Real Palacio. For a fee, parking is available.

This 5-star Lisbon hotel is smoke free.

  • 1 building
  • 147 guestrooms or units
  • 6 levels
  • 2 bars or lounges
  • Meeting rooms
  • Built in 2004
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Elevator
  • No smoking on site
  • Dining venue
Hotel Real Palacio offers 147 accommodations with minibars and safes. 32-inch LCD televisions come with cable channels. Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers.

This Lisbon hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 9 per day)
  • Limited onsite self parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 15 for adults and EUR 7.50 for children
  • 2 bars/lounges
  • A restaurant

Things to do

  • Health club
  • Hot tub
  • Sauna
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Entertainment

  • 32-inch LCD TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 15 for adults and EUR 7.5 for children
  • Self parking fee: EUR 9 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Eurocard, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Palacio Real
Hotel Real Palacio
Hotel Real Palacio Lisbon
Palacio Hotel
Real Palacio
Real Palacio Hotel
Real Palacio Lisbon
Real Palacio Hotel Lisbon
Hotel Real Palacio Hotel
Hotel Real Palacio Lisbon
Hotel Real Palacio Hotel Lisbon

Hotel Real Palacio Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 547 out of 1002 reviews
Rating 8 - Good. 292 out of 1002 reviews
Rating 6 - Okay. 96 out of 1002 reviews
Rating 4 - Poor. 38 out of 1002 reviews
Rating 2 - Terrible. 29 out of 1002 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Maritza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shop nearby clean rooms
Stayed 6 nights in Sep 2025

10/10 Excellent

AYEHUBIRHAN, Kensington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean. The staff was very helpful. It was a very comfortable room with the right temperature. I didn’t need to use the gym, but there is an option.
Stayed 2 nights in Sep 2025

10/10 Excellent

Genie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Always a pleasure

We always love staying at Real Palacio. A hidden gem in the middle of everything!
Stayed 2 nights in Sep 2025

6/10 Okay

Martin

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Not really a 5 star hotel. More like a 3 star. Not a great location. Poorly run
Stayed 3 nights in Sep 2025

4/10 Poor

Juan

Travelled with partner
Liked: Staff & service
Disliked: Amenities
This is NOT A 5 Start Hotel I give this hotel a 3 Start and I travel a lot in Europe and the Caribbean Breakfast was bad I recommended to eat breakfast out side the hotel the rooms need to be updated the towels were very old
Stayed 3 nights in Sep 2025

2/10 Terrible

Delsy

Disliked: Staff & service, property conditions & facilities
The A/C in the room was not working, and the staff the hotel were not informed anything. I am not recommended this hotel.
Stayed 1 night in Jul 2025

8/10 Good

Natalia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, quiet area, three stops away from the centre by Metro. Direct line from the airport as well. Hotel is nice and clean, lovely staff. The only thing, we didn’t like it was a breakfast venue, some strange underground hall with no windows. Breakfast itself was ok. Apart from that, great place to stay.
Stayed 3 nights in Aug 2025

8/10 Good

maged

Liked: Cleanliness, staff & service, amenities
Very helpful staff Clean room Hard to access the tub (high wall) Excluding area yet can be reached by uber Very old facility and furniture
Stayed 4 nights in Aug 2025

6/10 Okay

Kinda

Travelled with family
Unfortunately, I wouldn't rate this hotel as a 5 star. The rooms are outdated, the AC is not very functional and there were ants in the bathroom. The breakfast is OK, but it's unfortunate that it is in a convential hall when they have nicer dining areas in the hotel.
Stayed 1 night in Aug 2025

10/10 Excellent

Oleg

Stayed 3 nights in Aug 2025

8/10 Good

Karl

Travelled with partner
Liked: Cleanliness, staff & service
Great room and friendly staff. Hotel in a nice quiet area out of the main centre. 5 minute walk to a metro station. Unfortunately during our stay the spa and hot tub were closed for refurbishment and the gym also needs some attention.
Stayed 4 nights in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2025

2/10 Terrible

Lida

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Disappointing Experience – Not a 5-Star Hotel by Any Means This hotel may have been considered five-star in the past, but unfortunately, that no longer seems to be the case. From the moment we arrived, the room key cards were a constant issue. They repeatedly stopped working, and each time we had to return to reception to have them reactivated—often waiting in long queues just to access our own room. This quickly became frustrating and unacceptable for a hotel of this supposed calibre. While the hotel advertises several beautiful restaurants and bars, they were all closed during breakfast hours. Instead, breakfast was served in a dull, uninviting conference room with poor lighting and zero atmosphere. Even worse, there was no fresh coffee—only a machine with powdered milk. I’ve been to Lisbon many times and have stayed in both four and five-star hotels, and I’ve never experienced breakfast of such low quality. As seen in my photos, the room itself was also disappointing—stained carpets, an unpleasant view, and a high level of street noise that made it difficult to rest. To top it off, we noticed a bag of leftover Uber Eats food sitting outside a room in the hallway for two full days, creating a bad smell throughout the floor. Overall, this hotel was a major letdown. Save your money and look elsewhere—you can find much better value and service elsewhere in Lisbon!
Stayed 5 nights in Jul 2025

10/10 Excellent

Janis, Tarzana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property Excellent breakfast Very nice restaurant at the property
Stayed 3 nights in Jul 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Jun 2025

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excelent! Not expensive a four star!
Stayed 3 nights in Jun 2025

4/10 Poor

Daniell

Travelled with group
Disliked: Cleanliness

Do not recommend

Rooms were very outdated and dirty. Carpet had stains all over it. Bathroom toilet was not cleaned well when we checked in. They charged you for making the nespresso coffee in the room. I stayed 4 nights and they only provided me with one bottle of water. The only good thing is the location of the hotel.
Stayed 4 nights in Jun 2025

10/10 Excellent

Naeem parvin

Stayed 5 nights in May 2025

6/10 Okay

sara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Service at bar and resturant was VERY SLOWat resturant we waited over 15 min. There was only one other couple
Stayed 4 nights in May 2025

10/10 Excellent

Joel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beatufiful and quiet hotell with excellent location.
Stayed 2 nights in May 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clea, safe, near three different metro stops and a few bars, cafes, and restaurants.
Stayed 4 nights in Apr 2025

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent, friendly and helpful. Stayed for 3 nights initially, traveled outside Lisbon for a few days and returned for a last night before departure home. Hotel sent us a bottle of wine and pastries as a thank you. Restaurant had good food. Very clean and comfortable. Would definitely recommend this hotel.
Stayed 1 night in Apr 2025

10/10 Excellent

Nikhat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2025