2/10 Terrible
Ramona P.
Oct 28, 2025
Liked: Cleanliness
This was absolutely the worst experience we've had on vacation...the worst thing is no air conditioning in second bedroom..they had "fans" set up..too hot to even use the room had to sleep on couch entire week.the host was told and they sent a guy who couldn't do anything about it. Kept telling them, sent another guy on Thur who got the upstairs down to 73 but bedroom was never fixed.dodnt realize init has stairs, had to go down every time to go to bathroom. A 2 inch step at bottom blended in with floor so is very dangerous, fell on it 3 times. You have to carry all your stuff up 2 flights of stairs when you arrive then down stairs as there's no elevator that goes down to unit. We are older and have medical conditions that made this very difficult. The host said no other units were available that the air worked on except a one bedroom..and we paid for 2 bedroom..really no different than what we had since 2nd was unusable. Said the other units down in that section also had issues with cooling..nothing could be done about it so I was miserable the whole week you have to wait around 30 minutes every time for valet to retrieve your car after being told we could use the app to request before coming down, after waiting for a long time finally was told the app doesn't work so you sign in and wait and wait. The lady checking us in was very rude. You could tell she very aggravated because she had to get off her phone..had to go back 3 times before she would finally give directions
Ramona P.
Stayed 7 nights in Oct 2025