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The Pontchartrain Hotel

4.0 star property
4-star hotel near Magazine Street, connected to a rail/subway station

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Photo gallery for The Pontchartrain Hotel

3 restaurants, breakfast, lunch, dinner served; American cuisine
Property entrance
2 bars/lounges, rooftop bar
View from property
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Parking available
  • Bar

Explore the area

View in a map
2031 St. Charles Avenue, New Orleans, LA, 70130
  • Place, Magazine Street
    ‪8 min walk‬
  • Place, National World War II Museum
    ‪16 min walk‬
  • Place, Ernest N. Morial Convention Center
    ‪3 min drive‬
  • Airport, New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪21 min drive‬

Room options

View all photos for Room (Product API Enablement)

Premium bedding, minibar, in-room safe, individually decorated

Room (Product API Enablement)

  • Sleeps 1
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Clio King)

Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed (Clio King)

8.8 out of 10
Excellent
(10 reviews)
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed (Calliope King Suite)

Superior Suite, 1 King Bed (Calliope King Suite)

Superior Suite, 1 King Bed (Calliope King Suite)

7.6 out of 10
Good
(4 reviews)
  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Erato Double)

Standard Room, 2 Double Beds (Erato Double)

Standard Room, 2 Double Beds (Erato Double)

7.0 out of 10
Good
(4 reviews)
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View (Clio King City View)

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 King Bed, City View (Clio King City View)

8.0 out of 10
Very good
(7 reviews)
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Clio King Accessible)

Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed (Clio King Accessible)

  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds (Euterpe Two Queen)

Deluxe Room, 2 Queen Beds (Euterpe Two Queen)

Deluxe Room, 2 Queen Beds (Euterpe Two Queen)

10.0 out of 10
Exceptional
(1 review)
  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite, Multiple Beds (Thalia Family Suite)

Superior Suite, Multiple Beds (Thalia Family Suite)

Superior Suite, Multiple Beds (Thalia Family Suite)

  • 49 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite)

Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite)

Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite)

  • 93 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Superior Suite, 2 Double Beds (Polyhymnia Two Room Suite)

Premium bedding, minibar, in-room safe, individually decorated

Superior Suite, 2 Double Beds (Polyhymnia Two Room Suite)

  • 65 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

New Orleans

Central New Orleans getaway .With a stay at this Lower Garden District hotel, you'll be within half a mile (1 km) of Magazine Street and 2 miles (3 km) of National World War II Museum. Ernest N. Morial Convention Center and Port of New Orleans are also within 2 miles (3 km).

What's nearby

  • Magazine Street - 8 min walk - 0.7 km
  • National World War II Museum - 16 min walk - 1.4 km
  • Caesars Superdome - 2 min drive - 2.2 km
  • Ernest N. Morial Convention Center - 3 min drive - 2.2 km
  • Port of New Orleans - 3 min drive - 2.6 km

Getting around

  • St. Charles at Josephine Stop - 1 min walk
  • New Orleans Union Passenger Terminal - 20 min walk
  • Louis Armstrong New Orleans Intl. Airport (MSY) - 20 min drive

Restaurants

  • ‪Hot Tin - ‬1 min walk
  • ‪Houston's Restaurant - ‬3 min walk
  • ‪Tacos & Beer - ‬6 min walk
  • ‪Igor's Bar And Grill - ‬1 min walk
  • ‪Burger King - ‬6 min walk

About this property

The Pontchartrain Hotel

4-star hotel near Magazine Street, connected to a rail/subway station
There are 3 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. The Pontchartrain Hotel also features dry cleaning/laundry services, complimentary use of a nearby fitness facility, and a porter. Parking is available for a fee.

This 4-star New Orleans hotel is smoke free.

  • 1 building
  • 106 guestrooms or units
  • 13 levels
  • 3 dining venues
  • 2 bars or lounges
  • Built in 1927
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop
The Pontchartrain Hotel offers 106 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Beds feature premium bedding. This New Orleans hotel provides complimentary wireless Internet access.

Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 55.69 per day; includes in/out privileges)

Food and drink

  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (38 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • TV

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay
  • Resort fee: USD 23.35 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Nearby fitness center access
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 55.69 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    Cashless payment methods are available for all transactions.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Pontchartrain Hotel New Orleans
Pontchartrain Hotel
Pontchartrain New Orleans
Pontchartrain
The Pontchartrain
The Pontchartrain Hotel Hotel
The Pontchartrain Hotel New Orleans
The Pontchartrain Hotel Hotel New Orleans

The Pontchartrain Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 658 out of 1002 reviews
Rating 8 - Good. 189 out of 1002 reviews
Rating 6 - Okay. 78 out of 1002 reviews
Rating 4 - Poor. 43 out of 1002 reviews
Rating 2 - Terrible. 34 out of 1002 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jay

Liked: Cleanliness, amenities, property conditions & facilities
Stylish hotel with nice comfortable rooms and a nice breakfast spot.
Stayed 3 nights in Nov 2025

10/10 Excellent

kenneth, MEMPHIS

Stayed 2 nights in Oct 2025

8/10 Good

Xiu Na

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are very helpful and friendly at the hotel.
Stayed 3 nights in Oct 2025

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Lots of character and excellent location. Outside needs sprucing up, and grout in shower needs attention as well as the door handle to the room. It’s falling off. The deadbolt locks the door, so the handle is not really functional, but it’s a bad look. The devil is in the details.
Stayed 1 night in Oct 2025

10/10 Excellent

John, Point Lookout

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, live jazz and great service
Stayed 5 nights in Oct 2025

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Ashli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Dilyana

Stayed 2 nights in Oct 2025

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean. Staff was warm and helpful. The hotel has character. I’m up for staying here again.
Stayed 4 nights in Sep 2025

10/10 Excellent

shannon

Stayed 4 nights in Sep 2025

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Unique decor. Great options for food, drinks, and entertainment on site. Easy access to local transportation.
Stayed 5 nights in Sep 2025

8/10 Good

Marcela

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful hotel.
Stayed 1 night in Sep 2025

10/10 Excellent

jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Lots of charm and a nice rooftop bar.
Stayed 1 night in Sep 2025

10/10 Excellent

Amy p

Stayed 2 nights in Sep 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was beautiful, stafff was lovely.
Stayed 1 night in Sep 2025

10/10 Excellent

David

Stayed 3 nights in Sep 2025

6/10 Okay

Lauren

Stayed 1 night in Sep 2025

10/10 Excellent

Meagan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the physical key, room service did not always replenish water or coffee cups, but did always provide new towels.
Stayed 3 nights in Sep 2025

10/10 Excellent

Whitney

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

6/10 Okay

David, New York

Liked: Cleanliness, staff & service
Dated property
Stayed 1 night in Sep 2025

8/10 Good

Debbie

Stayed 3 nights in May 2025