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Feature-Rich Mansion Near Disney w/ Sports Arcade, Theater, Game Loft, Huge Pool

Hébergement familial près de Mystic Dunes Golf Club

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Galerie de photos de l’hébergement Feature-Rich Mansion Near Disney w/ Sports Arcade, Theater, Game Loft, Huge Pool

Piscine extérieure
Extérieur
Terrain de l’hébergement
Téléviseur connecté, jeux vidéo, lecteur de DVD, table de baby-foot
Réfrigérateur, four à micro-ondes, un four, surface de cuisson

Avis

9,4 sur 10 – 
Exceptionnel

Maison entière

10 chambres11 salles de bain929 m²

Commodités populaires

  • Piscine
  • Baignoire à remous
  • Cuisine
  • Laveuse
  • Sécheuse
  • Wi-Fi gratuit

Explorez la région

Afficher sur la carte
Kissimmee, FL
  • Place, Parcours Jack Nicklaus
    ‪15 min à pied‬
  • Place, Parcours de golf Reunion Resort
    ‪4 min en voiture‬
  • Place, Complexe de loisirs Walt Disney World® Resort
    ‪12 min en voiture‬
  • Airport, Orlando, Floride (MCO-Aéroport international d'Orlando)
    ‪33 min en voiture‬

Options de chambre

D’autres options intéressantes

Publicité
Piscine extérieure, cabanas (supplément), parasols

Conrad Orlando at Evermore

Orlando
  • Sur une plage privée
  • Piscine
  • Spa
  • Piscine pour enfants
9.6 sur 10, Exceptionnel, 476 avis
Le prix est de 721 $ CA
882 $ CA au total
(taxes et frais compris)
Du 12 juill. au 13 juill.
Conrad Orlando at Evermore

À propos du quartier

Kissimmee

Séjour au Réunion.En séjournant à propriété de vacances du quartier Réunion, vous serez à moins de 5 km de Mystic Dunes Golf Club et de Parcours Jack Nicklaus. Parcours de golf Reunion Resort et Mini-golf Bonanza Golf & Gifts se trouvent également à moins de 10 km.
Afficher plus de maisons de vacances à OrlandoS’ouvre dans une nouvelle fenêtre

À proximité

  • Parcours Jack Nicklaus - 15 min à pied - 1.3 km
  • Parcours de golf Reunion Resort - 4 min en voiture - 2.7 km
  • Complexe de loisirs Walt Disney World® Resort - 12 min en voiture - 13.2 km
  • Disney Springs® - 14 min en voiture - 18.7 km
  • Parc de loisirs Universal Studios Florida - 26 min en voiture - 35.2 km

Transport

  • Gare de Kissimmee : à 26 min en voiture
  • Kissimmee, Floride (ISM-Kissimmee Gateway) : à 27 min en voiture

Restaurants

  • ‪Wawa - ‬10 min en voiture
  • ‪McDonald's - ‬10 min en voiture
  • ‪Texas Roadhouse - ‬9 min en voiture
  • ‪McDonald's - ‬8 min en voiture
  • ‪Starbucks - ‬9 min en voiture

À propos de cet hébergement

Hébergement entier

Vous aurez la maison entière pour vous et ne la partagerez qu’avec d’autres voyageurs de votre groupe.

Feature-Rich Mansion Near Disney w/ Sports Arcade, Theater, Game Loft, Huge Pool

Michael's Manor is a 10-bedroom home in Reunion designed for large families and groups, with 2 themed kids' rooms, home theater with a 100-inch television, arcade, and private pool.

Highlights include home theater with a 100-inch television, Multi Arcade (1Up), Pool table, Ping pong table, and 12x recliner seats. Location adds Reunion community access, golf atmosphere, and a convenient drive to Disney and other Orlando attractions.

About This Home
Michael's Manor is a 10-bedroom Reunion estate for groups that need more than bedrooms. It sleeps up to 16 guests and combines an oversized outdoor living setup with a sports arcade, VR room, 12-seat theater with a 100-inch television, fitness room, prep kitchen, butler’s pantry/bar, and multiple indoor game areas.

Scale is the differentiator here: dining for 18 indoors, an island bar for 10, patio dining for 20+, and a private infinity pool area with enough seating and games to keep the group outside for hours.

Pool & Outdoor Living
Outside, the private infinity pool area includes a spillover spa, summer kitchen with grill, patio dining for 20+, 14 deck sun loungers, daybed, fireplace lounge area, foosball table, pool table, in-pool basketball, Giant Connect Four, and giant chess.

Sports Arcade, VR Room & Theater
For indoor competition, the sports-themed arcade includes Air Hockey, NBA Hoops, Lane Master Pro, Multi Arcade, Terminator, Batman Driving Games, and Power Putt. The home also includes a VR room and a theater with 12 recliner seats and a 100-inch television.

Game Areas & Fitness Room
Additional gaming areas in the loft and balcony include a pool table, ping pong table, and shuffleboard. The fitness room includes treadmill, elliptical, spin bike, and free weights.

Kitchen, Dining & Prep Spaces
Meals have serious support here: a custom round dining table for 18, a round crystal chandelier, mural wall, and butler’s pantry. The kitchen adds a breakfast nook for five, island bar for 10, fridge/freezer, oven, microwave, two dishwashers, wine fridge, coffee maker, toaster, and full cookware, dinnerware, glassware, and utensils. A prep kitchen adds a fridge, sink, prep table, cart, mini split AC, range hook-up, and garage/side-door entry.

Bedrooms & Bathrooms
Sleeping spaces include five ground-floor bedrooms, three additional king bedrooms/suites upstairs, and two themed kids’ rooms. The themed kids’ rooms are identified as London and Under the Sea, with one room offering two twin beds and another offering four twin beds.

About Reunion
Reunion is one of the most established and recognized vacation home communities in Central Florida. The community offers a full-service clubhouse, dining and bike rentals. Many Reunion homes feature golf course or preserve views.

Community Amenities
• Full-service dining
• Bike rentals
• Gated community

Location & Nearby
Reunion is approximately 6 miles from Walt Disney World, with easy access to all major Orlando attractions, dining, and shopping.
• Walt Disney World — ~15 min drive
• Disney Springs — ~15 min drive
• Universal Studios — ~25 to 30 min drive
• SeaWorld Orlando — ~20 to 25 min drive
• Publix and Target (groceries) — under 10 min drive

Good to Know
• Outdoor grill is available to use for a small add-on fee per stay (covers propane refills, cleaning, and servicing).
• Pool and spa heat is available throughout your stay for an added fee.

Hébergements similaires

6 piscines extérieures, cabanas gratuites, parasols
Sheraton Vistana Resort Villas, Lake Buena Vista/Orlando
Orlando
  • Piscine
  • Baignoire à remous
  • Cuisine
  • Laveuse
4.6 sur 5, Merveilleux, 5 897 avis
Le prix est de 192 $ CA
216 $ CA au total
(taxes et frais compris)
Du 26 juill. au 27 juill.
Sheraton Vistana Resort Villas, Lake Buena Vista/Orlando

Commodités de l’hébergement

Plage

  • Serviettes de plage

Piscine/spa

  • Baignoire à remous
  • Piscine extérieure
  • Piscine privée

Internet

  • Disponible dans la maison : Wi-Fi gratuit

Stationnement et transport

  • Voiture recommandée
  • Stationnement sur place

Cuisine

  • Batterie de cuisine, vaisselle et couverts
  • Bouilloire électrique
  • Cafetière-théière
  • Épices
  • Essuie-tout
  • Four
  • Four à micro-ondes
  • Grille-pain
  • Îlot de cuisine
  • Lave-vaisselle
  • Machine à glaçons
  • Mélangeur
  • Réfrigérateur
  • Surface de cuisson

Restauration

  • Table de salle à manger

Chambres

  • 10 chambres
  • Draps fournis

Salle de bain

  • 11 salles de bain
  • Baignoire ou douche
  • Douche
  • Papier de toilette
  • Savon
  • Séchoir à cheveux
  • Serviettes fournies
  • Shampooing

Lieux de séjour

  • Salle à manger séparée
  • Salle de séjour
  • Table de salle à manger

Divertissement

  • Chaîne audio
  • Jeux
  • Jeux vidéo
  • Lecteur de DVD
  • Téléviseur connecté avec chaînes par câble/satellite

Espaces extérieurs

  • Balcon
  • Barbecue
  • Meubles extérieurs

Buanderie

  • Installations de buanderie
  • Laveuse

Espaces de travail

  • Bureau
  • Chaise de bureau

Confort

  • Chauffage
  • Climatisation

Animaux de compagnie

  • Aucun animal de compagnie autorisé

Accessibilité

  • Si vous avez des besoins particuliers en matière d’accessibilité, veuillez communiquer avec l’hébergement à l’aide des renseignements contenus dans la confirmation reçue après la réservation.
  • Chambre adaptée aux personnes à mobilité réduite
  • Entrée sans escaliers
  • Hébergement non-fumeurs

Services et commodités

  • Fer et planche à repasser
  • Téléphone

Points d’intérêt de l’endroit

  • Hôpital à proximité

Activités

  • Arcade ou salle de jeux
  • Golf
  • Table de billard
  • Table de soccer
  • Tennis de table
  • Cyclisme à proximité
  • Glissade sur chambre à air aquatique à proximité
  • Golf à proximité
  • Parc d’attractions à proximité

Dispositifs de sécurité

  • Détecteur de monoxyde de carbone (L’hôte a indiqué qu’il y avait un détecteur de monoxyde de carbone dans l’hébergement.)
  • Détecteur de fumée (L’hôte a indiqué qu’il y avait un détecteur de fumée dans l’hébergement.)
  • Trousse de premiers soins
  • Extincteur

Information générale

  • Hébergement situé dans un complexe
  • Taille de l’unité : 9 998 pieds carrés

Politiques

Arrivée

Arrivée à partir de 16 h
Âge minimal pour l’enregistrement : 21 ans

Départ

L’heure limite de départ est 10 h.

Instructions spéciales pour l’enregistrement

L’hôte vous enverra un courriel contenant les instructions relatives à l’arrivée et au départ.
Les renseignements fournis par l’hébergement peuvent être traduits au moyen d’outils de traduction automatique.

Animaux de compagnie

  • Les animaux ne sont pas acceptés.

Enfants et lits supplémentaires

  • Children are welcome.

Événements

Aucun événement autorisé

Fumeurs/non-fumeurs

Interdis de fumer

Renseignements importants

À savoir

Des frais par personne supplémentaire peuvent s’appliquer et varient selon les politiques de l’hébergement.
Une pièce d’identité avec photo émise par le gouvernement et un dépôt en espèces, une carte de crédit ou une carte de débit pour couvrir les frais accessoires peuvent être requis à l’arrivée.
Les demandes spéciales sont sujettes à la disponibilité au moment de l’enregistrement et peuvent entraîner des frais supplémentaires. Les demandes spéciales ne peuvent pas être garanties.
Les fêtes et les événements de groupe sont strictement interdits.
L’hôte a indiqué qu’il y avait un détecteur de monoxyde de carbone dans l’hébergement.
L’hôte a indiqué qu’il y avait un détecteur de fumée dans l’hébergement.
Cet hébergement comprend les dispositifs de sécurité suivants : un extincteur et une trousse de premiers soins.
Cet hébergement est géré par l’intérmediaire de notre partenaire Vrbo. Vrbo vous enverra un courriel contenant un lien vers un compte Vrbo qui vous permettra de modifier ou d’annuler votre réservation.
Les clients supplémentaires peuvent faire l'objet de suppléments, conformément à la politique de l'établissement.
Une pièce d’identité avec photo émise par le gouvernement et un dépôt en espèces, une carte de crédit ou une carte de débit pour couvrir les frais accessoires peuvent être requis à l’arrivée.
Les demandes spéciales dépendent de la disponibilité au moment de l’enregistrement. Elle ne peuvent être garanties et peuvent occasionner des frais supplémentaires.
    Cet hébergement est géré par un(e) hôte professionnel(le). L’offre d’hébergement est associée à des fins commerciales, professionnelles ou d’entreprise. Les fêtes et les événements de groupe sont strictement interdits. Pour assurer la sécurité des clients, chaque hébergement de l'établissement comprend un détecteur de monoxyde de carbone, un extincteur, un détecteur de fumée et une trousse de premiers soins.

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Foire aux questions

How close is Feature-Rich Mansion Near Disney w/ Sports Arcade, Theater, Game Loft, Huge Pool to the airport?

This vacation home is 17.8 mi (27-min drive) away from the Kissimmee, FL (ISM-Kissimmee Gateway) airport, the closest popular airport to the property.

Does Feature-Rich Mansion Near Disney w/ Sports Arcade, Theater, Game Loft, Huge Pool have an airport shuttle?

Airport shuttle services are not available at this vacation home.

How close is Feature-Rich Mansion Near Disney w/ Sports Arcade, Theater, Game Loft, Huge Pool to the beach?

This vacation home is 12.5 mi (18-min drive) from Hideaway Bay and 12.7 mi (19-min drive) from Getaway Glen. Don't forget your sunscreen!

Does Feature-Rich Mansion Near Disney w/ Sports Arcade, Theater, Game Loft, Huge Pool offer free breakfast?

This vacation home does not offer free breakfast.

Is there a casino at Feature-Rich Mansion Near Disney w/ Sports Arcade, Theater, Game Loft, Huge Pool?

No, there is no casino at this vacation home.

What time is check-in at Feature-Rich Mansion Near Disney w/ Sports Arcade, Theater, Game Loft, Huge Pool?

Check-in begins at 4:00 PM.

Is there free parking at Feature-Rich Mansion Near Disney w/ Sports Arcade, Theater, Game Loft, Huge Pool?

Free parking is not available at this vacation home.

Does Feature-Rich Mansion Near Disney w/ Sports Arcade, Theater, Game Loft, Huge Pool have a pool?

This vacation home features an outdoor pool.

Does Feature-Rich Mansion Near Disney w/ Sports Arcade, Theater, Game Loft, Huge Pool have a spa?

There are no spa services available at this vacation home.

How close is Feature-Rich Mansion Near Disney w/ Sports Arcade, Theater, Game Loft, Huge Pool to downtown Kissimmee?

This vacation home is 3.5 mi away from Four Corners.

Avis pour Feature-Rich Mansion Near Disney w/ Sports Arcade, Theater, Game Loft, Huge Pool

Avis

9,4

Exceptionnel

Note de 10 – Excellent, d’après 29 avis sur 35.
Note de 8 – Bien, d’après 1 avis sur 35.
Note de 6 – Acceptable, d’après 4 avis sur 35.
Note de 4 – Médiocre, d’après 0 avis sur 35.
Note de 2 – Terrible, d’après 1 avis sur 35.

9,4/10

Propreté

Avis

Avis vérifié

10/10 – Excellent

Brian Q.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce
Beautiful place. We stayed in this home two years ago and it's still amazing
Séjour de 8 nuits en octobre 2025
Avis vérifié

10/10 – Excellent

Richard T.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Excellent stay. Loved the property.

Everything was well thought out and setup to make our stay easy, relaxing and enjoyable.
Séjour de 7 nuits en janvier 2023
Avis vérifié

10/10 – Excellent

Brian Q.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Awesome place!

Had a wonderful time and loved the house!
Séjour de 7 nuits en septembre 2023
Avis vérifié

10/10 – Excellent

John H.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Great host!

Excellent property for a large family or group of families. Plenty of space/ bedrooms and bathrooms. Great home in a great location.
Séjour de 1 nuit en mars 2023
Avis vérifié

10/10 – Excellent

cassie m.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Great house!

Huge house with all the amenities! Would love to stay again!
Séjour de 5 nuits en décembre 2021
Avis vérifié

10/10 – Excellent

Krik S.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Beautiful home, Wish it was mine :(

I will definitely recommend anyone to book this house and enjoy everything that comes with it. Cute rooms, Great pool, kitchen was awesome!
Séjour de 1 nuit en mars 2023
Avis vérifié

10/10 – Excellent

Mahlon R.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Beautiful Home!!

Everyone had a Great time!! This home is HUGE lots of room, Great amenities, overall Great Great time!!
Séjour de 14 nuits en février 2023
Avis vérifié

10/10 – Excellent

Daryl F.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Good for stay!

The house was even outclass than we expected from the photos. The rooms were spacious and well-appointed and the bedding was of good quality.
Séjour de 1 nuit en mars 2023
Avis vérifié

10/10 – Excellent

christian H.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

unforgettable experience

With an abundance of space, it can effortlessly accommodate your entire family, ensuring a truly unforgettable experience.
Séjour de 1 nuit en août 2023
Avis vérifié

10/10 – Excellent

Grace M.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Mesmerizing stay!

Immaculate and pristine. The host went above and beyond to ensure that all our needs were met. We were thoroughly impressed and would definitely choose to stay again in the future.
Séjour de 1 nuit en août 2023
Avis vérifié

10/10 – Excellent

Yvan C.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Incredible experience!

We had an incredible experience at this Nice House. From the roomy and cozy accommodations to the entertaining play tables, darts, and games in the loft, our whole family thoroughly enjoyed our stay. The addition of a welcoming lobby was also a delightful touch. Overall, it was a perfect fit for our family's needs and desires.
Séjour de 1 nuit en juillet 2023
Avis vérifié

10/10 – Excellent

kimberlyn j.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Perfect house!

We were so glad that we splashed out the extra money for this lovely home. It was definitely worth it as there was plenty of room for our family and friends to gather in. The movie theater room was impressive, the kids loved playing all their games. This house was perfect - everything we had hoped for!
Séjour de 1 nuit en mars 2023
Avis vérifié

10/10 – Excellent

Michael M.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Warm and welcoming staff!

Prepare to be enchanted by this delightful hotel. Every aspect of your stay, from the warm and welcoming staff to the impeccable cleanliness, will make you feel right at home. Not to mention, the pool is a refreshing oasis and the restaurant offers delectable cuisine. And if that's not enough, there's even a game room and gift shop for your entertainment. Trust me when I say, you won't regret choosing this rental - it comes highly recommended for anyone seeking an unforgettable experience.
Séjour de 1 nuit en juillet 2023
Avis vérifié

10/10 – Excellent

Jeremy A.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Excellent Experience!

Experience excellence at its finest! This remarkable place offers a pristine environment, ensuring your safety is paramount. Not only that, but it also provides unbeatable affordability without compromising on quality. Its convenient location caters perfectly to all your desires and necessities. Rest assured, you won't hesitate to choose this accommodation for future stays.
Séjour de 1 nuit en juillet 2023
Avis vérifié

10/10 – Excellent

Renee L.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Enough space for everyone

Because of COVID we decided to just get a house big enough to just stay in. The house was great. We all loved the pool and spa. Watched some concerts and movies in the theater. Played pool and loved the game room.
Séjour de 4 nuits en février 2021
Avis vérifié

6/10 – Acceptable

CAITLIN W.

Points forts : Arrivée, emplacement

Needs a facelift

Overall the house was fine and suited our needs, but the house is very tired looking. There were a lot of things with "Out of Order" signs on it. The gym was unusable as all of the equipment was out of order, the kitchen countertop was cracked in half and had a sharp edge to it. Upstairs was very warm, we had to buy extra fans to keep the bedrooms cool during our stay. Overall the house was fine, but I don't believe it was advertised well. The arcade room, sound system throughout the house and pool were the redeeming qualities.
Séjour de 8 nuits en mai 2024
Avis vérifié

6/10 – Acceptable

Nicole P.

Points forts : Propreté, emplacement

Beautiful house. Needs attention.

We could not get the TVs to work. Had no WIFI. The theater rooms amazing....but our kids couldn't watch anything in it....we had someone come out and try and fix it twice. No luck, we were never able to get wifi or the TV to work. Also the shower in the Master needs some help. The rain head needs cleaned so it actually sprays on you. There are tons of shower options in there, but the temperature control doesn't work. Kids rooms were really cute, we loved the house, just really hard to not have any TV at all......that knocked out the gaming room as well as the theater room which had been big selling points for our kids.
Séjour de 5 nuits en mai 2023
Avis vérifié

10/10 – Excellent

Peter H.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Recommended. 5 Stars

My Family just said "WOW" after visiting this villa. It was close to the airport, parks, and attractions. We loved the pool, large open kitchen/living area, entertainment room, and comfortable bedrooms. It is a large home that was perfect for us.
Séjour de 1 nuit en décembre 2022
Avis vérifié

10/10 – Excellent

Janet N.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

5 out of 5!

We booked this AMAZING House for a whole week for our family of 7. Everything about this home is perfect! The home was super clean, fun, comfy, and spacious! We enjoyed pools and kids loved themed rooms.
Séjour de 1 nuit en décembre 2022
Avis vérifié

10/10 – Excellent

Norbert O.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Well Furnished! Perfect Mansion

The house is beautiful and great for large families. We had a great stay! Close to Disney with room to spread out in a huge area. Very clean. Would definitely recommend it!
Séjour de 1 nuit en novembre 2022
Avis vérifié

10/10 – Excellent

Leann S.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Too Big Mansion

It is the best Villa I have ever stayed in. This resort is one of the coolest. The kids loved it and my wife enjoyed our honeymoon in it. :)
Séjour de 1 nuit en novembre 2022
Avis vérifié

10/10 – Excellent

Michael P.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Orlando Luxury

We did an 11 day stay celebrating our 50 th Anniversary. With that in mind you have a chance to discover more of the things that might be broken than those on shorter stays. We did report all that we found and a Jeeves technicians responded fairly fast. However, the upstairs dryer control did not work and the “parts on order” answer…..well..not sure what to believe. With 25 people and pool towels and clothing to dry we needed all machines working. The downstairs dryer had to carry the load. Second was the exhaust not working on the BBQ. We grilled a lot and the “parts on order” answer didn’t solve the smoke problem. The ice maker in kitchen barely worked. The mattress bed out by pool needs to go to the dump. And the lighting for the jacussie did not work. And the shooting game in the game room always lost signal after about 2 minutes. Now….I will say this. The other amenities were great. All bedrooms were clean and comfortable. The pools was used extensively and was absolutely great. The bottom is a little rough on toes…but large and acccomodating. The jacuzzi was great and also used a lot. I am quite sure we never used half the televisions but the ones used were fine. It was a great trip and all agreed it was fun. A little attention to detail on the other thing I reported to Jeeves repair and it would be outstanding. Oh yes. The advertisement says garage, but we had no access. Also no access to elevator. It took quite a while to fiqure out the lighting controls to the back so some control info might be nice. With all this said, I would rent it again. Its a big and very nice place for an event like we had.
Séjour de 11 nuits en novembre 2022
Avis vérifié

6/10 – Acceptable

Voyageur vérifié

Points forts : Arrivée

Review

Good
Séjour de 7 nuits en juillet 2021
Avis vérifié

10/10 – Excellent

Cindy C.

Points forts : Propreté, arrivée, communication, emplacement, exactitude de l’annonce

Fabulous home for a large group

It was an amazing property and had every amenity imaginable!
Séjour de 6 nuits en février 2022
Avis vérifié

2/10 – Terrible

Elan J.

Points forts : Arrivée
Points faibles : Propreté, communication et exactitude de l’annonce.

WORST VRBO Villatel Experience EVER! Pictures are MISLEADING! Terrible Client Experience! BEWARE!

We were so excited to stay at 500 Muirfield loop in Orlando over our kids winter break. The description, pictures and reviews of the house looked like it would the perfect vacation for our family. What we came into was anything but what was pictured or described. The online listing of this house was incredibly deceiving and misleading. Issues included: - Major construction directly next door from 7am-7pm was known and intentionally not disclosed, continuously disrupting our pool time and ability to relax outdoors. - Major disruptions to internet and cable (again, well known but not disclosed until at arrival). - The home was filthy. Our socks and feet were black from the uncleaned floors, we found old trash under beds, etc. - The home and furnishings are in poor condition. Badly stained carpets, run down furniture busting at seems, broken drawers, fallen knobs, etc. This is anything BUT a luxury home. I've stayed in nicer trailer parks. - The majority of the amenities had issues. Air conditioner was fixed day of arrival so the home smelled like mold, 30%+ of the arcade games were broken, Pool Cues & table were moldy/broken, movie theater couldn't play movies, cable and internet/wifi were down intermittently (known and not disclosed), Tvs were broken or wouldn't play. So ultimately we were stuck managing all their problems. Despite "policy" everyone showed up unmasked and unannounced. We though we were getting a beautiful luxury getaway home. What we got was a busted down, disgusting, outdated home that is marketed in a highly misleading way. Based on our conversations with managers, the owners and Villatel/VRBO are well aware of the shortcomings/issues with the home and clearly don't care. Although we had the promise of resolution and decent customer service with Jeeves, VRBO and Villatel all FAILED from a client experience perspective. False promises of returned calls, emails and texts, full lack of accountability, pass the buck mentality and when we attempted to escalate above the manager we were told "they do take customer calls". Absolute garbage attempt at any meaningful resolution. Their executive client experience team should be fired. For someone in the hospitality business, VRBO/Villatel mislead us as consumers and ultimately failed to provide quality client experience. We will NEVER use VRBO or Villatel again and we have encouraged are friends and family to avoid the service as well. Bottom line - BUYER BEWARE.
Séjour de 13 nuits en décembre 2021

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