4/10 Poor
Rodrick
Travelled with partner
May 28, 2025
I will start with the good: this hotel is close to universal and islands of adventure perfect for families who want to stay close to the parks but at staying at one of the universal hotels. Close to a lot of restaurants and stores to shop at.
Now the bad: we checked in around 9:30PM-10ish due to us spending time at the universal parks all day (recently stayed at Royal Pacific hotel for a night for the express passes) check in went fine, first look at the room it looked nice (one-bedroom suite) but once we was about to lay down in the bed after a long day at the parks we noticed the bed comforter had spots on it, so we took that off and then come to find pieces of hair on top of the sheets that were under the covers which is crazy to me. We called the front desk and asked them if they can bring us some new sheets because the sheets we had were dirty, front desk told us “he was the only one in the front and he couldn’t bring us the sheets and that we would have to come get the sheets” I’m like put up a sign saying that you will be back soon (which they have done before) and bring us some clean sheets and take these dirty sheets away. But whatever went to get the sheets and they were clean. I don’t know who was cleaning the sheets and comforter but they have to do better. Also how does the sink water have more pressure than the shower, it felt like I was taking a shower in a water fountain. If the hotel can fix those problems it would be sooooo much better.
Rodrick
Stayed 2 nights in May 2025