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Hard Rock Hotel & Casino Ottawa

Property class: 4.5
4.5-star luxury resort in Gloucester

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Photo gallery for Hard Rock Hotel & Casino Ottawa

65-inch Smart TV with digital channels, streaming services
8 restaurants, breakfast, lunch, dinner served; American cuisine
Exterior
In-room safe, laptop workspace, blackout drapes, free WiFi
Superior Suite, 1 King Bed, Corner | Living area

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Explore the area

View in a map
4837 Albion Road South, Ottawa, ON, K1X 1A3
  • Place, Rideau Carleton Raceway
    ‪3 min walk‬
  • Place, Parliament Hill
    ‪25 min drive‬
  • Place, Canadian Tire Centre
    ‪29 min drive‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪10 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

In-room safe, laptop workspace, blackout drapes, free WiFi

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(20 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

In-room safe, laptop workspace, blackout drapes, free WiFi

Deluxe Room, 2 Queen Beds

10.0 out of 10
Exceptional
(6 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Roll-in Shower

In-room safe, laptop workspace, blackout drapes, free WiFi

Deluxe Room, 1 King Bed, Roll-in Shower

9.6 out of 10
Exceptional
(9 reviews)
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Roll-in Shower

In-room safe, laptop workspace, blackout drapes, free WiFi

Deluxe Room, 2 Queen Beds, Roll-in Shower

  • 36 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

In-room safe, laptop workspace, blackout drapes, free WiFi

Suite, 1 King Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 72 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Corner

Superior Suite, 1 King Bed, Corner

Superior Suite, 1 King Bed, Corner

10.0 out of 10
Exceptional
(1 review)
  • 77 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Ottawa

Gloucester stay.With a stay at this Gloucester resort, you'll be within half a mile (1 km) of Rideau Carleton Raceway and 6 miles (10 km) of Ernst & Young Centre. EY Centre and South Keys Shopping Centre are also within 6 miles (10 km).
View more Resorts in OttawaOpens in a new window

What's nearby

  • Rideau Carleton Raceway - 3 min walk - 0.3 km
  • Carleton University - 14 min drive - 17.4 km
  • University of Ottawa - 20 min drive - 29.4 km
  • Parliament Hill - 25 min drive - 32.0 km
  • Canadian Tire Centre - 29 min drive - 41.5 km

Getting around

  • Greenboro Station - 13 min drive
  • Ottawa Fallowfield Station - 22 min drive
  • Ottawa International Airport (YOW) - 11 min drive

Restaurants

  • ‪McDonald's - ‬6 min drive
  • ‪McDonald’s - ‬6 min drive
  • ‪Hunter's Public House - ‬6 min drive
  • ‪Aroma Indian Cuisine - ‬6 min drive
  • ‪Eva's Chip Wagon - ‬5 min drive

About this property

Hard Rock Hotel & Casino Ottawa

4.5-star luxury resort in Gloucester
There are 8 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can unwind with a drink at one of the 3 bars/lounges. WiFi is free in public spaces. A casino, a 24-hour fitness center, and a terrace are also featured at the luxury Hard Rock Hotel & Casino Ottawa. Free self parking is available.

This 4.5-star Ottawa resort is smoke free.

  • 1 building
  • 150 guestrooms or units
  • 5 levels
  • 8 dining venues
  • 3 bars or lounges
  • Built in 2025
  • Casino
  • Charging station for electric cars
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • Terrace
  • Outdoor picnic space
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Coffee shop
Hard Rock Hotel & Casino Ottawa offers 150 accommodations with safes and coffee/tea makers. 65-inch Smart televisions come with digital channels.

Bathrooms include bathrobes, slippers, hair dryers, and toothbrushes and toothpaste. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Housekeeping is provided daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Valet parking on site (CAD 20 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe

Things to do

  • 1,500 slot machines
  • 24-hour gym
  • 40 gaming tables
  • Casino (56,511 square feet of space)
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Shopping
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Elevator (47 inch wide door)
  • Front entrance ramp
  • Smooth flooring in public areas
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Entertainment

  • 65-inch smart TV with digital channels
  • CD player
  • Streaming services

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Meal delivery service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Electrical adapters
  • Heating (climate-controlled)
  • Laptop workspace
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 49.00 per pet, per night, plus a one-time cleaning fee of CAD 49.00
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Food and water bowls and an off-leash area are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children 18 and younger are not allowed at this property. All guests older than 18 are welcome.
  • Rollaway/extra beds are available for CAD 20.00 per stay.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 200 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: CAD 20 per day (in/out privileges)
  • Pet fee: CAD 49.00 per pet, per night plus CAD 49.00 one-time cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: CAD 20.00 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a smoke detector, and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Children 18 years old and younger aren't allowed at this property.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Hard Rock Hotel & Casino Ottawa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 267 out of 370 reviews
Rating 8 - Good. 62 out of 370 reviews
Rating 6 - Okay. 25 out of 370 reviews
Rating 4 - Poor. 5 out of 370 reviews
Rating 2 - Terrible. 11 out of 370 reviews

9.8/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

6/10 Okay

Laura

Liked: Cleanliness, property conditions & facilities, room comfort
Yes. The environment was comfortable.
Stayed 1 night in Jan 2026

10/10 Excellent

Holly

Stayed 1 night in Sep 2025

10/10 Excellent

tara

Liked: Cleanliness, amenities, property conditions & facilities
The room was perfect, staff is always friendly! Looking forward to our next stay!!
Stayed 1 night in Jan 2026

6/10 Okay

Jennifer, Nepean

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Check in was very poor. Kevin who checked us in never smiled and kept many people waiting an extended period of time without any explanation or apology. The room was very nice and the bed was comfortable. I would have appreciated a kettle and tea bag as coffee was the only option.
Stayed 1 night in Jan 2026

10/10 Excellent

denis

Stayed 1 night in Dec 2025

10/10 Excellent

Tina L

Stayed 1 night in Jan 2026

10/10 Excellent

REBECCA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We felt like we were away on vacation 2 hours from home. It was fantastic!
Stayed 1 night in Jan 2026

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time at the hotel and casino, would be nice if there was a separate parking area for the hotel guests that is closer to the entry or a separate entry area for checking in
Stayed 1 night in Dec 2025

10/10 Excellent

Effie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was impeccable. The staff was very polite, respectful and helpful. Overall we had an excellent time. Thank you
Stayed 2 nights in Dec 2025

10/10 Excellent

Darnell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room... stayed in suite.... big, clean and comfortable
Stayed 1 night in Dec 2025

10/10 Excellent

Anderson da Costa

Liked: Cleanliness, staff & service, amenities
The hotel is modern and cozy, making it a truly welcoming place to stay in Ottawa.
Stayed 1 night in Dec 2025

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities
Nicely appointed, clean room. Casino was fun and our dinner at the Council Oak was excellent!
Stayed 1 night in Dec 2025

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice clean room and staff decorated the room for my wife’s birthday.
Stayed 1 night in Dec 2025

10/10 Excellent

Emily Sonya

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The casino and hotel were very well kept. Rooms were modern and clean and the staff were great! Very helpful. I’m already planning my next visit.
Stayed 1 night in Dec 2025

10/10 Excellent

Ryan

Stayed 1 night in Dec 2025

6/10 Okay

THERESA

Travelled with group
Liked: Cleanliness
Disliked: Amenities
I stayed at the Hard Rock Hotel in Ottawa coming in from Alberta and was disappointed by one of their policies. I was not able to bring a bottle of wine to enjoy to my room from outside the establishment which was not communicated beforehand. Instead, we had to purchase drinks at their venue for $10+ I was very disappointed and upset by this. This should be a clear indication when booking! Not sure I’d be back!
Stayed 1 night in Dec 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2025

10/10 Excellent

MaryLynn

Liked: Cleanliness, amenities, property conditions & facilities
Great customer service, clean room
Stayed 1 night in Dec 2025

10/10 Excellent

Bashar

Liked: Cleanliness, staff & service, property conditions & facilities
very good
Stayed 3 nights in Dec 2025

8/10 Good

Seb

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The casino was well run
Stayed 1 night in Dec 2025

10/10 Excellent

Jason

Stayed 1 night in Dec 2025

8/10 Good

Steven

Stayed 2 nights in Dec 2025

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, amenities
Our room was very nice. The bed was very comfortable. Great place for a quick get away.
Stayed 1 night in Dec 2025

10/10 Excellent

Sonny

Stayed 1 night in Dec 2025

8/10 Good

Edward, Iqaluit

Stayed 1 night in Dec 2025