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Crowne Plaza Phoenix Airport - PHX by IHG

3.5 star property
3.5-star hotel near Desert Botanical Garden

Choose dates to view prices

Photo gallery for Crowne Plaza Phoenix Airport - PHX by IHG

Outdoor pool, open 6:00 AM to 10:00 PM, sun loungers
Premium bedding, desk, iron/ironing board, rollaway beds
Meeting facility
Front of property - evening/night
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Parking available

Explore the area

Map
4300 E Washington St, Phoenix, AZ, 85034
  • Phoenix Zoo
    ‪4 min drive‬
  • Arizona State University
    ‪7 min drive‬
  • Phoenix Convention Center
    ‪8 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪5 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Premium bedding, desk, iron/ironing board, rollaway beds

Standard Room, 2 Queen Beds, Accessible (Communications)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed with Sofa bed

Premium bedding, desk, iron/ironing board, rollaway beds

Standard Room, 1 King Bed with Sofa bed

  • 27 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room

Standard Room

  • 27 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, desk, iron/ironing board, rollaway beds

Standard Room, 2 Queen Beds

  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility, Access Tub)

Premium bedding, desk, iron/ironing board, rollaway beds

Standard Room, 1 Queen Bed, Accessible (Mobility, Access Tub)

  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 2 Queen Beds

Premium bedding, desk, iron/ironing board, rollaway beds

Premium Room, 2 Queen Beds

  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Mobility, Access Tub)

Premium bedding, desk, iron/ironing board, rollaway beds

Standard Room, 1 King Bed, Accessible (Mobility, Access Tub)

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed with Sofa bed

Premium bedding, desk, iron/ironing board, rollaway beds

Premium Room, 1 King Bed with Sofa bed

  • 27 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (Mobility, Comm, Roll Shwr)

Premium bedding, desk, iron/ironing board, rollaway beds

Standard Room, 1 Queen Bed, Accessible (Mobility, Comm, Roll Shwr)

  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed

Premium bedding, desk, iron/ironing board, rollaway beds

Junior Suite, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

Premium bedding, desk, iron/ironing board, rollaway beds

Junior Suite, 1 Queen Bed, Accessible (Mobility, Roll Shwr)

  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom (with Living Area)

Premium bedding, desk, iron/ironing board, rollaway beds

Suite, 1 Bedroom (with Living Area)

  • Sleeps 4
  • 1 King Bed

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About the area

Phoenix

Camelback East stay.Your stay at this Camelback East hotel places you within 3 miles (5 km) of Desert Botanical Garden and Phoenix Zoo. Arizona State University and Chase Field are also within 6 miles (10 km).

What's nearby

  • Phoenix Zoo - 4 min drive - 4.6 km
  • Desert Botanical Garden - 5 min drive - 5.3 km
  • Arizona State University - 7 min drive - 7.9 km
  • Phoenix Convention Center - 8 min drive - 8.7 km
  • Chase Field - 8 min drive - 8.7 km

Getting around

  • 44th Street - Washington Station - 4 min walk
  • Phoenix Sky Harbor Intl. Airport (PHX) - 11 min drive

Restaurants

  • ‪Starbucks Terminal 4 - ‬7 min drive
  • ‪Cheuvront Food & Wine Bar - ‬7 min drive
  • ‪Wildflower Bread Company - ‬7 min drive
  • ‪Blanco Tacos + Tequila - ‬7 min drive
  • ‪Matt's Big Breakfast - ‬7 min drive

About this property

Crowne Plaza Phoenix Airport - PHX by IHG

3.5-star hotel near Desert Botanical Garden
Crowne Plaza Phoenix Airport - PHX by IHG offers its guests an outdoor pool, a hot tub, and a fitness center. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and 12 meeting rooms are available. Event space at this hotel measures 15000 square feet (1394 square meters) and includes a conference center. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Crowne Plaza Phoenix Airport - PHX by IHG. A roundtrip airport shuttle is free (available 24 hours). For a fee, parking is available.

This 3.5-star Phoenix hotel is smoke free.

  • 1 building
  • 290 guestrooms or units
  • 10 levels
  • 2 dining venues
  • 15000 sq ft of conference space
  • 1394 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
Crowne Plaza Phoenix Airport - PHX by IHG offers 290 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Premium cable television is provided.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

Languages

English, Italian, Spanish

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Property amenities

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour free roundtrip airport shuttle
  • Secured, covered self parking on site (USD 12 per day)
  • RV/bus/truck parking (surcharge) on site

Food and drink

  • Daily full breakfast available 6:00 AM to 10:00 AM for a fee: USD 7 to 20 per person
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • Piano

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 32-inch TV with premium cable channels

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 50 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 7 to 20 per person
  • Covered self parking fee: USD 12.00 per day (in/out privileges)
  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards in each accommodation.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel Phoenix Phx Airport
Crowne Plaza Phoenix Phx Airport
Crowne Plaza Phoenix Airport Hotel Phoenix
Phoenix Crowne Plaza
Crowne Plaza Phoenix Phx Airport Hotel
Crowne Plaza Phoenix Phx Airport

Crowne Plaza Phoenix Airport - PHX by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 825 out of 1487 reviews
Rating 8 - Good. 294 out of 1487 reviews
Rating 6 - Okay. 195 out of 1487 reviews
Rating 4 - Poor. 97 out of 1487 reviews
Rating 2 - Terrible. 76 out of 1487 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dru, bethlehem

Business traveller, Travelled with partner
Liked: Cleanliness
Clea and friendly
Stayed 1 night in May 2025

10/10 Excellent

PATRICIA, BEND

Stayed 1 night in Apr 2025

10/10 Excellent

Gurnam

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

DOUGLAS, Hamburg

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and clean
Stayed 1 night in Feb 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Mar 2025

10/10 Excellent

Jill, Phoenix

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of tweekers. We did not feel like our vehicle was secure in this area.
Stayed 1 night in Mar 2025

10/10 Excellent

Daniel

Stayed 1 night in Mar 2025

8/10 Good

Lisa

Travelled with family
Close to airport and you can leave your car there too 😀
Stayed 1 night in Mar 2025

2/10 Terrible

Peter

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Restaurant was closed on a Saturday at 7pm. So we ate at the bar - server was very nice. Felt like she was the only positive- not worth $300 for the night.
Stayed 1 night in Mar 2025

10/10 Excellent

Eric orlando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Ann

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not the standard of hotel I associate with the Hilton.
Stayed 1 night in Mar 2025

4/10 Poor

Robert

Business traveller
Disliked: Staff & service, property conditions & facilities

Disappointed

Parking garage elevator was broke upon entering. Had to schlep 2 bags down 3 stairs to lobby. Night clerk was condescending when hearing my complaint. Hotel tired and should not be able to use Crown Plaza name. Extremely disappointed
Stayed 2 nights in Mar 2025

4/10 Poor

vanessa

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Bathroom not to the correct standard

I can really late they gave me a room that had a really low sink the bathroom sink was under my knee after checking in I went to let them know that I did not book an handicap room-. The girl first said that I booked it that way chick I did not then started to argue with me involving the maid that this is the standard for all the room I told her so I am the tallest person in Arizona ? This was a joke !!! I am still wondering what happen I showed her the picture she did not care and was very rude and not helpful I slept and let left asap the next morning. This was the wrist hotel I have stayed in Phoenix I will not stay there agai !! This is a 1 start hotel I stayed in many hotel for work I am still chocked with this room
Stayed 1 night in Feb 2025

10/10 Excellent

Douglas

Stayed 1 night in Mar 2025

10/10 Excellent

Isau

Stayed 1 night in Mar 2025

10/10 Excellent

Mya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Mar 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Michel

Stayed 1 night in Mar 2025

10/10 Excellent

Ethan

Stayed 1 night in Mar 2025

10/10 Excellent

Hongyi

Liked: Cleanliness, staff & service, property conditions & facilities
I like this place. If come again I will stay here.
Stayed 1 night in Feb 2025

8/10 Good

Graham

Stayed 1 night in Mar 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not reccommended

It was a terrible stay. I've stayed in many hotels and this one was not good at all. Upon our arrival I was notified that there is a $100 per day incidental hold on my credit card per night. When I entered the room it smelled dirty, the sheets had what looked like oil or some kind of stain on the comforters. They smelled dirty. There was something sprayed all over the sitting chair, furniture had peeling, and floor lamp was broken, large black marks on the wall by the door and the shower head was broke from the wall leaving a hole. I stuffed a wash cloth in the hole. My husband and I were kept awake throughout the first night and woese on the second night kept my husband awake all night. He went downstairs to lodge a complaint with the gentleman at the front desk. The gentelman at the front desk comped the parking fee. I woud not reccomment this htoel to anyone.
Stayed 2 nights in Mar 2025

8/10 Good

amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Joseph

Stayed 1 night in Mar 2025

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We Like it, but could use a little Customer BuffUp

Customer Service is "IFFY" at times. Some employees that answer the phones for airport transport are quick to answer before hanging up. Another employee wrote our room Number on the Key card, but we couldn't read it. (Need some practice writing). We landed once on a Friday night, to find the bartender 'by herself.' Slammed by the Spring Baseball fans. We felt bad for her. Our room was missing the luggage rack and the bath/shower spout was stuck. My husband explained it to the front check out. Parking is SAFE, but I wish that customers would get a little discount, instead of the full price per night at $12.00 a day. There is no drinking water, unless you purchase it.? weird for a Phoenix hotel. We like that it is close to the airport and the RAIL system.
Stayed 1 night in Feb 2025