Hilton Phoenix Tapatio Cliffs Resort

4.0 star property
Family-friendly 4-star resort with 7 outdoor pools

Choose dates to view prices

Photo gallery for Hilton Phoenix Tapatio Cliffs Resort

7 outdoor pools, cabanas (surcharge), pool umbrellas
Reception
Exterior
3 restaurants; breakfast, lunch, and dinner served
3 restaurants; breakfast, lunch, and dinner served

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Air conditioning

Explore the area

View in a map
11111 N 7th St, Phoenix, AZ, 85020
  • Place, Lookout Mountain Golf Club
    ‪3 min walk‬
  • Place, North Mountain Park
    ‪14 min walk‬
  • Place, Phoenix Convention Center
    ‪25 min drive‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪28 min drive‬

Room options

1 KING 1 BEDROOM SUITE

  • Sleeps 2

1 KING 1 BEDROOM RESORT VIEW SUITE

  • Sleeps 2

1 King 1 Bedroom Standard Suite - Main Bldg

  • Sleeps 2

1 KING 1 BEDROOM SUITE - FALLS LOCATION

  • Sleeps 2

1 KING SUITE MOBILITY/HEARING ACCESS W/TUB

  • Sleeps 2

Suite, 1 King Bed (Falls Location)

7.6 out of 10
Good
(11 reviews)
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom (Ambassador)

9.0 out of 10
Wonderful
(2 reviews)
  • 82 sq m
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Mountain View

8.2 out of 10
Very good
(34 reviews)
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 2 Queen Beds (Falls Location)

7.2 out of 10
Good
(15 reviews)
  • 52 sq m
  • Sleeps 6
  • 2 Queen Beds

Room, 2 Queen Beds, Mountain View

8.4 out of 10
Very good
(9 reviews)
  • 52 sq m
  • Sleeps 6
  • 2 Queen Beds

Suite, 2 Queen Beds, Allergy Friendly

9.2 out of 10
Wonderful
(7 reviews)
  • 52 sq m
  • Sleeps 6
  • 2 Queen Beds

Suite, 1 King Bed, Allergy Friendly

8.8 out of 10
Excellent
(5 reviews)
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

9.2 out of 10
Wonderful
(21 reviews)
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

8.2 out of 10
Very good
(31 reviews)
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

Grand Suite, 2 Bedrooms

  • 214 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds

Suite, 1 Bedroom, Non Smoking

  • 52 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

  • 50 sq m
  • Sleeps 4
  • 1 King Bed

Signature Room, 1 King Bed, Accessible, Bathtub

9.4 out of 10
Exceptional
(3 reviews)
  • 111 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 82 sq m
  • Sleeps 6
  • 2 Queen Beds

Suite, 1 King Bed

7.6 out of 10
Good
(35 reviews)
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 2 Queen Beds

8.8 out of 10
Excellent
(56 reviews)
  • 52 sq m
  • Sleeps 6
  • 2 Queen Beds

2 QUEEN 1 BEDROOM SUITE - FALLS LOCATION

  • Sleeps 4

2 QUEEN 1 BEDROOM PURE WELLNESS SUITE

  • Sleeps 4

1 KING MOBILITY/HEARING ACCESS W/ RI SHWR

  • Sleeps 2

1 King 1 Bedroom Pure Wellness Suite

  • Sleeps 2

Ambassador 1 King 1 Bedroom Suite

  • Sleeps 2

SIGNATURE 1 KING 1 BEDROOM SUITE

  • Sleeps 2

Pure Wellness King Suite

  • Sleeps 4

Main Building Standard Suite

  • Sleeps 4

Fall Location One Bedroom King Suite

  • Sleeps 4

Poolside One Bedroom King Suite with Sofa Bed

  • Sleeps 4

Pure Wellness One Bedroom Two Queen Suite

  • Sleeps 6

Main Building Standard One Bedroom Two Queen Suite

  • Sleeps 6

Fall Location One Bedroom Two Queen Suite

  • Sleeps 6

Poolside One Bedroom Two Queen Suite with Sofa Bed

  • Sleeps 6

One Bedroom Two Queen Suite

  • Sleeps 6

Grande Suite

  • Sleeps 5

Signature Suite

  • Sleeps 4

Mobility and Hearing Accessible King Room with Roll in Shower

  • Sleeps 4

Standard two double Room

  • Sleeps 6

Room, 1 King Bed, Mountain View

  • Sleeps 4

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

  • Sleeps 4

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

  • Sleeps 4

Junior Suite, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

  • Sleeps 2

Suite, 1 King Bed

  • Sleeps 4

Suite, 2 Queen Beds

  • Sleeps 6

Suite, 1 Bedroom

8.6 out of 10
Excellent
(177 reviews)
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

One Bedroom King Suite with Resort View

  • Sleeps 4

One Bedroom Two Queen Suite with Resort View

  • Sleeps 6

Suite With 1 King Bed And Tub-Mobility And Hearing Accessible

  • Sleeps 4

Suite With 1 King Bed-Mobility And Hearing Accessible With Tub

  • Sleeps 4

Standard Room

  • Sleeps 4

Standard King Room

  • Sleeps 2

Superior Suite with Two Queen Beds

  • Sleeps 6

One-Bedroom King Suite

  • Sleeps 4

One-Bedroom Ambassador King Suite

  • Sleeps 4

Superior King Suite

  • Sleeps 2

King Room With Mountain View

  • Sleeps 4

2 Qn Jr Ste Mobility/Hearing Access W/Ri Shwr

  • Sleeps 6

1 King Jr Suite Mobility/Hearing Access W/Tub

  • Sleeps 4

Ambassador 2 Queen 1 Bedroom Suite

  • Sleeps 6

1 King 1 Bed Suite Main Building

  • Sleeps 2

1 King 1 Bedroom Ambassador Suite

  • Sleeps 2

1 King Mobility Hearing Accessible Roll In Shower

  • Sleeps 1

1 King Signature Mobility Hearing Accessible Tub

  • Sleeps 4

2 Queen 1 Bed Suite Main Building

  • Sleeps 4

2 Queen Suite Pure Wellness

  • Sleeps 4

One-Bedroom King Suite

  • Sleeps 4

One-Bedroom Queen Suite with Two Queen Beds

  • Sleeps 4

1 King Bed Pool View Suite

  • Sleeps 2

2 Queen Beds 1 Bedroom Suite

  • Sleeps 4

Suite, 1 Bedroom

8.4 out of 10
Very good
(108 reviews)
  • 52 sq m
  • Sleeps 6
  • 2 Queen Beds

Signature Suite, 1 King Bed

8.2 out of 10
Very good
(17 reviews)
  • 111 sq m
  • Sleeps 4
  • 1 King Bed

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About the area

Phoenix

North Phoenix stay.A stay at this North Phoenix resort places you within 9 miles (15 km) of Grand Canyon University and 12 miles (20 km) of Phoenix Art Museum. Children's Museum of Phoenix and Arizona Science Center are within 12 miles (20 km).

What's nearby

  • Lookout Mountain Golf Club - 3 min walk - 0.3 km
  • North Mountain Park - 14 min walk - 1.2 km
  • Grand Canyon University - 19 min drive - 15.4 km
  • Phoenix Convention Center - 25 min drive - 18.7 km
  • Chase Field - 26 min drive - 19.1 km

Getting around

  • 19th Avenue/ Dunlap Station - 11 min drive
  • Phoenix Sky Harbor Intl. Airport (PHX) - 22 min drive

Restaurants

  • ‪Circle K - ‬2 min drive
  • ‪Circle K - ‬4 min drive
  • ‪McDonald's - ‬18 min walk
  • ‪Los Reyes de la Torta - ‬3 min drive
  • ‪Driftwoods Sports Grill - ‬2 min drive

About this property

Hilton Phoenix Tapatio Cliffs Resort

Family-friendly 4-star resort with 7 outdoor pools
As a guest of Hilton Phoenix Tapatio Cliffs Resort, you'll find a full-service spa, a golf course, and a complimentary water park. 7 outdoor swimming pools and 7 hot tubs are also on site. There are 3 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. A computer station is on site and WiFi is available in public spaces for a fee.

A 24-hour business center, 36 meeting rooms, and limo/town car service are available. Event space at this resort measures 16000 square feet (1486 square meters) and includes a conference center. A 24-hour fitness center, a sauna, and spa services are also featured at the family-friendly Hilton Phoenix Tapatio Cliffs Resort. For a fee, parking is available.

Smoking is allowed in designated areas at this Mediterranean Phoenix resort.

  • 584 guestrooms or units
  • 6 levels
  • 28 buildings
  • 3 dining venues
  • 3 bars or lounges
  • Meeting rooms
  • 16000 sq ft of conference space
  • 1486 sq m of conference space
  • Built in 1982
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool
Hilton Phoenix Tapatio Cliffs Resort offers 584 air-conditioned accommodations with laptop-compatible safes and safes. Rooms open to balconies or patios. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. 65-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Tocaloma Spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Children under 10 years old are not allowed in the spa without adult supervision.

Similar properties

Property amenities

Family friendly

  • 7 outdoor pools
  • Free water park access
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Living room
  • Mini-fridge
  • Separate bedroom
  • Waterslide

Internet

  • Available in all rooms: WiFi (USD 9.95); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 11.95)

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Self parking on site (USD 10 per night)
  • Valet parking on site (USD 15 per night)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • On-the-go breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 20 to 27 for adults and USD 9 to 16 for children
  • 3 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining

Things to do

  • 18-hole golf course
  • 24-hour gym
  • 6 outdoor pickleball courts
  • 7 hot tubs
  • 7 outdoor pools
  • Basketball
  • Free water park
  • Full-service spa
  • Golf
  • Golf carts
  • Golf clubs/equipment
  • Golf driving range
  • Golf lessons
  • Outdoor tennis court
  • Pro golf shop
  • Sauna
  • Shopping
  • TV in common areas
  • Waterslide

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 65-inch LCD TV with premium cable channels
  • Pay movies

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime

Contactless check-in available

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Contactless check-out available

Express check-out available

Special check-in instructions

Guests will receive smart lock details

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

For any questions, please contact the property using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from September 29 to October 16:
  • Golf course

Access methods

Staffed front desk, smart lock

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75 per accommodation, per night
  • Resort fee: USD 43.90 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Laundry facilities
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 20 to 27 for adults, and USD 9 to 16 for children
  • Fee for in-room wireless internet: USD 9.95 (rates may vary)
  • Fee for in-room wired internet: USD 9.95 (rates may vary)
  • Fee for wireless internet in public areas: USD 11.95 (rates may vary)
  • Self parking fee: USD 10 per night
  • Valet parking fee: USD 15 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

The Falls Water Village comprises several outdoor pools, a hot tub, and 138-foot enclosed waterslide. The pool gate opens at 8 AM. The water slide is open from 11 AM to dusk. Cabana rentals are available from 10 AM to dusk.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Cliffs Tapatio Resort

Hilton Pointe Tapatio Cliffs Resort

Hilton Tapatio

Pointe Hilton Resort

Pointe Hilton Tapatio Cliffs Resort

Pointe Hilton Tapatio Cliffs Resort Phoenix

Pointe Tapatio Cliffs

Pointe Tapatio Cliffs Resort

Tapatio Cliffs Hilton

Tapatio Hilton

Pointe Hilton Tapatio Cliffs Hotel Phoenix

Pointe Hilton Tapatio Cliffs Phoenix

Pointe Hilton Tapatio Cliffs

Hilton Phoenix

Phoenix Hilton

Hilton Phoenix Tapatio Cliffs

Pointe Hilton Tapatio Cliffs Resort

Hilton Phoenix Tapatio Cliffs Resort Resort

Hilton Phoenix Tapatio Cliffs Resort Phoenix

Frequently asked questions

How close is Hilton Phoenix Tapatio Cliffs Resort to the airport?

Hilton Phoenix Tapatio Cliffs Resort is 7.2 mi (16-min drive) away from the Phoenix Deer Valley Airport (DVT) airport, the closest popular airport to the property.

How much does it cost to stay at Hilton Phoenix Tapatio Cliffs Resort?

As of May 21, 2026, prices found for a 1-night stay for 2 adults at Hilton Phoenix Tapatio Cliffs Resort on May 28, 2026 start from CA $162, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hilton Phoenix Tapatio Cliffs Resort have an airport shuttle?

Airport shuttle services are not available at Hilton Phoenix Tapatio Cliffs Resort.

Does Hilton Phoenix Tapatio Cliffs Resort offer free breakfast?

Free breakfast isn’t offered at Hilton Phoenix Tapatio Cliffs Resort, but to-go breakfast is offered for a fee of between USD 20 and 27 for adults, USD 9 and 16 for children. It's available on weekdays from 7:00 AM to 11:00 AM and weekends from 7:00 AM to 11:00 AM.

Is there a casino at Hilton Phoenix Tapatio Cliffs Resort?

No, there is no casino at this resort, but Talking Stick Resort Casino (23-min drive) and Desert Diamond Casino - West Valley (24-min drive) are nearby.

What time is check-in at Hilton Phoenix Tapatio Cliffs Resort?

Check-in start time: 4:00 PM; Check-in end time: anytime.

Is there free parking at Hilton Phoenix Tapatio Cliffs Resort?

Free parking is not available at this resort. Self parking is available for USD 10 per night, and valet parking for USD 15 per night.

Does Hilton Phoenix Tapatio Cliffs Resort have a pool?

Hilton Phoenix Tapatio Cliffs Resort features 7 outdoor pools. Pool access starts at 8:00 AM.

Does Hilton Phoenix Tapatio Cliffs Resort have a restaurant?

There are 3 onsite restaurants, offering options like a poolside location, pool views, and light fare.

Does Hilton Phoenix Tapatio Cliffs Resort have a spa?

Pamper yourself with a day at Tocaloma Spa, where you can enjoy detox wraps, Swedish massages, and body treatments.

How close is Hilton Phoenix Tapatio Cliffs Resort to downtown Phoenix?

Hilton Phoenix Tapatio Cliffs Resort is 10.2 mi away from Phoenix.

Hilton Phoenix Tapatio Cliffs Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1565 out of 2596 reviews
Rating 8 - Good. 540 out of 2596 reviews
Rating 6 - Okay. 260 out of 2596 reviews
Rating 4 - Poor. 135 out of 2596 reviews
Rating 2 - Terrible. 96 out of 2596 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Jennifer Louise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and attentive staff
Stayed 3 nights in Apr 2026

10/10 Excellent

Jonathon William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2026

8/10 Good

Brian, EVERETT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this resort! It’s beautiful with great amenities (multiple pools, golf). Unfortunately we had an issue with one of two rooms, which couldn’t be immediately repaired.. but they were fair in offering a discount. Will definitely stay again
Stayed 3 nights in Apr 2026

10/10 Excellent

Kristy Jo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2026

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely
Stayed 2 nights in Jan 2026

10/10 Excellent

Joel

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Everything was amazing
Stayed 4 nights in Mar 2026

8/10 Good

SARA, Glendale Heights

It was find
Stayed 4 nights in Feb 2026

6/10 Okay

Connie

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Older hotel that is very spread out and very hilly. Had to pretty much get a golf cart guy to come pick you up to go places. It turned out ok but would not go back there again.
Stayed 3 nights in Feb 2026

6/10 Okay

Shawn

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Ok 1st the good stuff. The rooms are big they have been updated, 2 big flatscreens, a nice balcony, the hotel grounds are nice with good amenities. The bad stuff, the showers are a dated tub shower with the motel 6 shower head. The bathroom had ants in it, the couch was dirty/stained and the ac didn’t work well always seemed hot and stuffy. Although the hotel grounds are nice you are surrounded by bad neighborhoods that get rough at night. The hotel is also out of the way at least for our purposes. The other issue I didn’t like was the parking situation. It is built on a mountain hillside so the grounds understandably are steep and narrow which doesn’t really bother me but if you get there later in the evening good luck parking near your hotel room because the parking gets full and you either have to hike to your room or call for a golf cart ride. Most of the staff was polite and helpful but one of the lobby clerks was rude on the phone and took forever getting us a ride to the lobby. There are better options than Tapatio in Phoenix but if you have a family or a larger group it’s not a bad value. I won’t be staying here again but I’ve been to much worse, I think Hilton has expanded too much and is loosing there edge as a luxury hotel and have become pretty mediocre.
Stayed 2 nights in Feb 2026

10/10 Excellent

christina

Travelled with family
Liked: Cleanliness, staff & service, amenities
This resort is AMAZING! We stayed in the suites at the top and the views were gorgeous. The pool options are so fun, the property is beautiful, the rooms were perfect and the staff so kind. My family has been going to this resort for years and it never disappoints and has major wow factors and the restaurants are lovely.
Stayed 4 nights in Feb 2026

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Rooms were great and the staff was super friendly and the nicest people i met in a very long time
Stayed 3 nights in Feb 2026

4/10 Poor

Xi

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The guest service took longer time to sever and the room and building were kind of old
Stayed 4 nights in Feb 2026

10/10 Excellent

Alex

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly, room was gorgeous
Stayed 1 night in Feb 2026

8/10 Good

Zarique Abdul

Stayed 3 nights in Feb 2026

10/10 Excellent

Callistus Obumneme

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great experience for the whole family. We are sad to leave. Would be back next year. More New Yorkers need to know about this place. Its a great escape during the winter months.
Stayed 5 nights in Feb 2026

10/10 Excellent

Andrew D

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff was excellent and facilities were as well. Early February seems to be a great time to visit for lots of sun and few people!
Stayed 5 nights in Feb 2026

4/10 Poor

MIN XING

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I had a very disappointing stay at this hotel. The water pressure in the shower was extremely weak — almost unusable. The carpets smelled bad and felt unclean. Some of the towels provided were dirty and should not have been given to guests. The bed sheets also looked poorly maintained and not properly cleaned. Overall, the hygiene and maintenance standards of this hotel were far below expectations. I would not recommend staying here unless significant improvements are made.
Stayed 3 nights in Feb 2026

10/10 Excellent

Althea Cua

Stayed 2 nights in Feb 2026

6/10 Okay

Kodi

Travelled with family and small children
Liked: Amenities
The room smelled pretty musty and in room dining needs improvement. The fries weren’t very warm when they came and the food was pretty small for what we paid. That may just be standard with resort. We added the $30 breakfast on and I liked that! The buffet was pretty good. Also, the pool cafe closes at 5 which I thought was weird. It also was pretty pricey but probably what you can expect at a resort. They also add on an automatic 20% gratuity.
Stayed 1 night in Feb 2026

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely location. Great resource, good restaurant. I really liked our room - very spacious!
Stayed 2 nights in Feb 2026

8/10 Good

Gary

Travelled with family
Spacious and clean room. Check-in and lobby coffee/breakfast bar personell were wonderful. Pickleball courts were awesome as well!
Stayed 1 night in Feb 2026

4/10 Poor

Leobardo, Aurora

Disliked: Cleanliness, property conditions & facilities
Room
Stayed 3 nights in Feb 2026

8/10 Good

Christopher

Stayed 2 nights in Feb 2026

8/10 Good

Joe J

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent highly recommend if your going for a chill relaxing vacay.
Stayed 3 nights in Feb 2026

10/10 Excellent

eduardo

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel and amenities.
Stayed 3 nights in Feb 2026