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Hilton Phoenix Resort at the Peak

4.0 star property
Family-friendly 4-star resort near Biltmore Fashion Park

Choose dates to view prices

Photo gallery for Hilton Phoenix Resort at the Peak

7 outdoor pools, pool umbrellas, sun loungers
Couples treatment rooms, steam room, body treatments, aromatherapy
Ballroom
Poolside bar
Property grounds

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • Pet friendly
  • Parking included
  • Restaurant

Explore the area

View in a map
7677 N 16th St, Phoenix, AZ, 85020
  • Place, Arizona Canal
    ‪9 min walk‬
  • Place, Biltmore Fashion Park
    ‪6 min drive‬
  • Place, Phoenix Zoo
    ‪20 min drive‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪18 min drive‬

Room options

View all photos for AMBASSADOR 1 KING BED AGAVE SUITE 1.5 BATH

Premium bedding, down comforters, pillowtop beds, in-room safe

AMBASSADOR 1 KING BED AGAVE SUITE 1.5 BATH

  • Sleeps 2

View all photos for Suite, 1 Bedroom, Accessible, Bathtub (Agave, Mobility & Hearing)

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 Bedroom, Accessible, Bathtub (Agave, Mobility & Hearing)

7.2 out of 10
Good
(15 reviews)
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Agave, Roll-in Shower)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Accessible (Agave, Roll-in Shower)

7.8 out of 10
Good
(13 reviews)
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Ambassador, Agave)

Suite, 1 King Bed (Ambassador, Agave) | Private kitchen

Suite, 1 King Bed (Ambassador, Agave)

8.0 out of 10
Very good
(16 reviews)
  • 82 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Agave)

Premium bedding, down comforters, pillowtop beds, in-room safe

Suite, 1 King Bed (Agave)

8.0 out of 10
Very good
(109 reviews)
  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, Accessible, Bathtub (Agave)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, Accessible, Bathtub (Agave)

  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

Suite, 2 Queen Beds (Agave)

7.8 out of 10
Good
(127 reviews)
  • 49 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

View all photos for Presidential Suite, 1 King Bed (Agave Suite)

Presidential Suite, 1 King Bed (Agave Suite)

Presidential Suite, 1 King Bed (Agave Suite)

  • 49 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Agave, Roll-in Shower)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Accessible (Agave, Roll-in Shower)

  • Sleeps 4

Mobility Hearing Access One Bedroom King Suite with Tub

  • Sleeps 4

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

8.0 out of 10
Very good
(198 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds

Suite, 2 Queen Beds

8.0 out of 10
Very good
(134 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds

Deluxe Suite, 1 Bedroom, Courtyard View

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Deluxe Suite, 1 Bedroom, Mountain View

  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom, Accessible (Roll-In Shower)

  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Accessible (Transfer Shower)

  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom (Courtyard)

  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Accessible (3x3 Shower, Courtyard View)

  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Accessible (Hearing Accessible, Courtyard View)

  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom, Mountain View (Ambassador)

  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom (Ambassador)

  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom, Courtyard View (2 Queen)

  • Sleeps 5
  • 2 Queen Beds

Suite, 1 Bedroom, Mountain View (2 Queen)

  • Sleeps 5
  • 2 Queen Beds

Suite, 1 Bedroom, Accessible (2 Queen, Hearing Accessible)

  • Sleeps 5
  • 2 Queen Beds

Deluxe Suite, 1 Bedroom

  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Deluxe Suite, 1 Bedroom, Hearing Accessible

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom, Mountain View

  • Mountain view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom, Roll-in Shower

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

Suite, 1 Bedroom, Hearing Accessible

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About the area

Phoenix

Camelback East stay.Your stay at this Camelback East resort places you within 3 miles (5 km) of Phoenix Mountains Preserve and Arizona Biltmore Resort - Adobe Course. Wrigley Mansion and Arizona Biltmore Country Club are also within 3 miles (5 km).
View more Resorts in PhoenixOpens in a new window

What's nearby

  • Arizona Canal - 9 min walk - 0.8 km
  • Arizona Biltmore Resort - Adobe Course - 6 min drive - 5.3 km
  • Biltmore Fashion Park - 6 min drive - 5.7 km
  • Phoenix Zoo - 20 min drive - 25.2 km
  • Desert Botanical Garden - 21 min drive - 26.0 km

Getting around

  • Montebello-19th Ave Station - 8 min drive
  • Phoenix Sky Harbor Intl. Airport (PHX) - 15 min drive

Restaurants

  • ‪Dutch Bros Coffee - ‬2 min drive
  • ‪McDonald's - ‬15 min walk
  • ‪Aunt Chiladas Squaw Peak - ‬5 min walk
  • ‪Arizona American Italian Club - ‬14 min walk
  • ‪R.T. O'Sullivans Sports Bar & Grill - ‬2 min walk

About this property

Hilton Phoenix Resort at the Peak

Family-friendly 4-star resort near Biltmore Fashion Park
Hilton Phoenix Resort at the Peak offers its guests a full-service spa, a complimentary water park, 7 outdoor swimming pools, and 2 hot tubs. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is available in public spaces for a fee.

Event space at this resort measures 49814 square feet (4628 square meters) and includes a conference center. A children's pool, a health club, and a sauna are also featured at the family-friendly Hilton Phoenix Resort at the Peak. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Phoenix resort.

  • 432 guestrooms or units
  • 4 levels
  • 2 buildings
  • 49814 sq ft of conference space
  • 4628 sq m of conference space
  • Built in 1977
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Outdoor picnic space
  • Gift shop
  • Computer for guest use
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Hilton Phoenix Resort at the Peak offers 432 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. LCD televisions come with premium cable channels.

Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. This Phoenix resort provides wireless Internet access (speed: 50+ Mbps) for a surcharge. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

Tocasierra Spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and thalassotherapy. The spa is open daily.

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Property amenities

Family friendly

  • 7 outdoor pools
  • Children's pool
  • Free water park access
  • Grocery/convenience store
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Lazy river
  • Mini golf
  • Playground
  • Waterslide

Internet

  • Available in all rooms: WiFi (USD 9.95 per night)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: WiFi (USD 9.95 per night)

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to 10:30 AM for a fee: USD 19 for adults and USD 8.75 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Things to do

  • 2 hot tubs
  • 7 outdoor pools
  • Children's pool
  • Fitness classes
  • Free water park
  • Full-service spa
  • Health club
  • Lazy river
  • Mini golf
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • TV in common areas
  • Waterslide
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • iPod dock
  • LCD TV with premium cable channels

Bedroom

  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 6:00 AM

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay (maximum USD 75 per stay)
  • Weight limit: 75 lbs per pet
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 39.40 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Health club access
  • Phone calls
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 19.00 for adults and USD 8.75 for children
  • Fee for in-room wireless internet: USD 9.95 per night (rates may vary)
  • Fee for wireless internet in public areas: USD 9.95 per night (rates may vary)
  • Pet fee: USD 75 per accommodation, per stay (maximum USD 75 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

We should mention

  • Up to 4 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Squaw Pointe

Hilton Squaw Resort

Pointe Hilton Squaw Peak

Pointe Hilton Squaw Peak Phoenix

Pointe Hilton Squaw Peak Resort

Pointe Hilton Squaw Peak Resort Phoenix

Pointe Squaw Hilton Resort

Squaw Peak Hilton Resort

Squaw Peak Pointe Hilton

Squaw Peak Resort

Hilton Phoenix

Phoenix Hilton

Pointe Hilton Squaw Peak Hotel Phoenix

Hilton Phoenix At The Peak

Pointe Hilton Squaw Peak Resort

Hilton Phoenix Resort at the Peak Resort

Hilton Phoenix Resort at the Peak Phoenix

Hilton Phoenix Resort at the Peak Resort Phoenix

Frequently asked questions

How close is Hilton Phoenix Resort at the Peak to the airport?

Hilton Phoenix Resort at the Peak is 10.7 mi (15-min drive) away from the Phoenix Sky Harbor Intl. Airport (PHX) airport, the closest popular airport to the property.

How much does it cost to stay at Hilton Phoenix Resort at the Peak?

As of Jun 1, 2026, prices found for a 1-night stay for 2 adults at Hilton Phoenix Resort at the Peak on Jun 3, 2026 start from CA $169, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hilton Phoenix Resort at the Peak have an airport shuttle?

Airport shuttle services are not available at Hilton Phoenix Resort at the Peak.

Does Hilton Phoenix Resort at the Peak offer free breakfast?

Free breakfast isn’t provided at Hilton Phoenix Resort at the Peak, but full breakfast is offered for a fee of USD 19.00 for adults and USD 8.75 for children. It's available every day from 7:00 AM to 10:30 AM.

Is there a casino at Hilton Phoenix Resort at the Peak?

No, there is no casino at this resort, but Talking Stick Resort Casino (19-min drive) and Desert Diamond Casino - West Valley (22-min drive) are nearby.

What time is check-in at Hilton Phoenix Resort at the Peak?

Check-in start time: 4 PM; Check-in end time: 6:00 AM.

Is there free parking at Hilton Phoenix Resort at the Peak?

This resort offers free self parking.

Does Hilton Phoenix Resort at the Peak have a pool?

Hilton Phoenix Resort at the Peak features 7 outdoor pools and a children's pool.

Does Hilton Phoenix Resort at the Peak have a restaurant?

Hilton Phoenix Resort at the Peak is home to Hole-in-the-Wall, which features American cuisine and garden views.

Does Hilton Phoenix Resort at the Peak have a spa?

Pamper yourself with a day at Tocasierra Spa, where you can enjoy Ayurvedic treatments, massages, and body wraps.

How close is Hilton Phoenix Resort at the Peak to downtown Phoenix?

Hilton Phoenix Resort at the Peak is 7.1 mi away from Phoenix.

Hilton Phoenix Resort at the Peak Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 1370 out of 3313 reviews
Rating 8 - Good. 687 out of 3313 reviews
Rating 6 - Okay. 593 out of 3313 reviews
Rating 4 - Poor. 339 out of 3313 reviews
Rating 2 - Terrible. 324 out of 3313 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean everyone was nice . It’s not run down like the others say the pool area was nice, the water was clean and refreshing
Stayed 4 nights in May 2026

4/10 Poor

LISA, Des Moines

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Rooms are outdated
Stayed 2 nights in Jan 2026

10/10 Excellent

Carrie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. There was some construction and some areas were run down, but overall it was a great place and a great experience.
Stayed 4 nights in Mar 2026

4/10 Poor

SHELSYE

Stayed 3 nights in Feb 2026

8/10 Good

Sherry

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time staying here. We were here in April 22. We’d come back. Check in/out was easy, front desk staff was nice. Hotel rooms are a bit dated but overall felt clean. Carpet looked old and could be replaced. We stayed in the Agave suites with 2 queen beds and a sofa bed. For some reason there were only 3 towels in the room, even though it slept 6 (and we had 5 people notated at checkin). We had to call twice to get more towels. They also had forgotten to fill the soap and conditioner-had to ask twice for that. Beds are comfortable but my son said the sofa bed was awful (felt all the springs). He ended up keeping it as a couch and sleeping on it that way. Loved the extra space with the living room and having the toilet separate from the sink. We used the waterpark and the pool near the room. The pool near the room had one hot tub working, the other was not. Pool was slightly heated but still cold. Warm enough for kids to splash around in at night in February. Plenty of pool towels. I wish the water park was open longer than 10-5. The main pool at the water park was warm! Which was great when high was around 62 degrees. Lazy River was cool-we only made it one trip around. Other pool was slightly warmer but not as warm as the main pool. Slide was warm enough (slower slide). Mini golf is a bit confusing where the next hole is. It’s not an exciting course but it’s a fun activity for kids. Waterpark staff great. Lots of construction around but not loud. Need a car.
Stayed 4 nights in Feb 2026

8/10 Good

Veronica

Travelled with partner
Liked: Cleanliness, staff & service
Construction going on.... That was unexpected but we enjoyed the pool and the lazy river.
Stayed 2 nights in Feb 2026

4/10 Poor

josh

Travelled with family, Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The ataff didnt give us any information on where things were, such as the 7 pools where to get coffee. They werent very inviting. The pools were all cold.
Stayed 1 night in Feb 2026

10/10 Excellent

Juan

Liked: Cleanliness
All the staff was really helpful and courteous.
Stayed 1 night in Feb 2026

4/10 Poor

Alicia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2026

8/10 Good

Aynsley

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2026

6/10 Okay

Tiffany

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
The staff was mostly great. And the new room we had was nice. The amenities horrible. There was no control of any of the rowdy kids and the pool area was absolute chaos. Then younger kids couldn’t swim. All the pools are closed except 1 so everyone from the whole resort piles in there and makes it impossible to allow kids who can’t play on shoulders actually enjoy their time or parents who want to sit in the hot tub and relax absolutely wasn’t going to happen. On top of that a breakfast buffet is 27$ per adult. Offers eggs pancakes bacon and potatoes. Which it’s a resort so there’s fees I understand but after everything else it’s just a money grab. I suggest not staying here for a staycation because it’s not worth the money for the kids and you. The “water park” closes almost right after check In and opens at check out. So one night is not worth it at all.
Stayed 1 night in Feb 2026

10/10 Excellent

Jessica, Abbotsford

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room was updated and clean. Resort next door was great. Good drinks and food served poolside. Pool at the resort was nice too. Clean. Perfect temp. Good for all ages. We really enjoyed our stay!
Stayed 2 nights in Feb 2026

10/10 Excellent

Samantha

Liked: Cleanliness, amenities, property conditions & facilities
Everything was wonderful. It started with an upgraded king room from a queen one without prompt. Not to mention, the lazy river on the property is a gem when heat temps reach 90 degrees. A wonderful stay.
Stayed 3 nights in Feb 2026

2/10 Terrible

Misty

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Well the moment we walked into the room it wasn’t like the pictures. The room had stains on carpet and stains on couch. I complained they said no other rooms were available. I decided we weren’t going to stay the full 3 nights and cancelled our last night. Our first night we were going to bed and I heard water dripping. Look in the bathroom ceiling is leaking water all over through a light fixture. Called they sent maintenance thought it was due to upstairs room. Was offered towels to clean up. Nobody ever reached out to me I had to call again and complain. Kinda a big safety risk. I complained and we switched rooms. Same deal outdated stained. I would avoid hotel unless your getting a nice room and you know forsure. Waterpark was nice and big. Couldn’t wait to leave and glad we left a day early. Wanted to speak to manger not once was I reached out to to apologize or anything. Hilton would love to see the pictures and videos we have I bet.
Stayed 3 nights in Feb 2026

10/10 Excellent

Eli

Stayed 2 nights in Feb 2026

8/10 Good

Peter

Liked: Amenities
Staff was 100% wonderful. First room pretty filthy carpet, noisy - whole area in need of (already planned) renovation. Staff helpfully switched our room, which was better, but still rather worn. Kids LOVED the pools, slide, lazy river, putt putt. Just wish the hours were longer.
Stayed 2 nights in Feb 2026

8/10 Good

Tara

Liked: Cleanliness
Clean and newly renovated room.
Stayed 1 night in Feb 2026

6/10 Okay

Andrea

The hotel is under construction. We were given one of the older room and it looked nothing like the photos. The carpet was stained, the room was in poor condition and smelled really bad. I let the front desk I was unhappy with the room and they said I booked with Expedia and there was nothing they could do. After insisting they find another option for us they did find a room that was remodeled but did charge me an upgrade fee. The new room was nice and was what I was expecting when I book our stay. I old room was so bad that I agreed to pay the up charge but be aware when booking.
Stayed 4 nights in Feb 2026

6/10 Okay

Mark

Travelled with partner
Liked: Cleanliness, amenities
The staff was great! The hotel including the rooms need an update. It has been at least 20 years since I have stayed there and not much has changed including the mattress! When you pay $300+ a night you really expect more.
Stayed 1 night in Feb 2026

2/10 Terrible

Karen

Stayed 2 nights in Feb 2026

8/10 Good

Tara

Liked: Cleanliness
Clean room. Heater did not work in room but we got extra blankets. Lots under construction and no room service.
Stayed 1 night in Feb 2026

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, amenities
The water park was amazing! The hotel is currently under renovation but the parts that have been renovated were beautiful.
Stayed 3 nights in Feb 2026

10/10 Excellent

Noel

Stayed 3 nights in Oct 2025

10/10 Excellent

Anna, Bainbridge Island

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The room was very nice -lots of space, with nice separation for traveling with kids. There’s a bedroom, bath and vanity slightly separated, and then a sitting room with tv and desk. We were disappointed that there was no refrigerator or microwave (there was a good coffee setup), or room service. All food options close at 9 pm or earlier. We didn’t mind the reno construction work. It wasn’t very loud. Kids get up early anyway, and the courtyards and outdoor pool were open and gorgeous. I hope they don’t change the place too much! It’s already very pretty in a classic Southwest/ Mexican style.
Stayed 3 nights in Feb 2026

4/10 Poor

Jennifer

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I have been there two other times. It was in a middle of a renovation which was not mentioned while booking and the hotel was dirty. The pool was the best part.
Stayed 5 nights in Feb 2026