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4.5 out of 5

"Nice clean hotel, treated well, my only complaint was lack of food places nearby, luckily a Waffle House nearby. Also the bed and pillows were a bit h ... " More

By a verified traveller on Sat 24 Feb 2024

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Hotel Description

Hotel perfectly located for exploring South Mountain

South Mountain stay

A stay at this South Mountain hotel places you within 3 miles (5 km) of Salt River and 6 miles (10 km) of Arizona State University. Phoenix Convention Center and Chase Field are also within 6 miles (10 km).

Free perks

This hotel features an outdoor pool and a gym. Traveling on business? Take advantage of the business center, free WiFi in public areas, and free airport shuttle. Enjoy the spa tub and free perks like buffet breakfast and free self parking.

Suite, 1 Queen Bed, Accessible (Communications, Mobility, Access Tub)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Accessible (Communications, Roll-In Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible (Communications, Mobility, Access Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Holiday Inn Express Hotel & Suites Phoenix-Airport, an IHG Hotel ratings based on 44 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn Express Hotel & Suites Phoenix-Airport, an IHG Hotel

Everyone (25) Couples (6) Family (10)
5 out of 5

Posted by , from ABBOTSFORD on 6 Jan. 2024

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Comment from Hotel Management

10 Jan. 2024 by Sporter

Thank you for giving us a perfect rating and for recommending our hotel to other travelers. Looking forward to seeing you again soon!

4 out of 5
Nice clean hotel, treated well, my only complaint was lack of food places nearby, luckily a Waffle House nearby. Also the bed and pillows were a bit hard but otherwise decent

Posted by , from GRAND BLANC on 24 Feb. 2024

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Comment from Hotel Management

25 Feb. 2024 by Sporter

Thank you for taking the time to tell us about your experience at Holiday Inn Express PHOENIX AIRPORT. We are so happy to hear that you had a pleasant stay over all.

5 out of 5

Posted by on 2 Feb. 2024

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Comment from Hotel Management

5 Feb. 2024 by Benito Cortez

Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

5 out of 5

Posted by on 7 Jan. 2024

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Comment from Hotel Management

10 Jan. 2024 by Sporter

Thank you for giving us a perfect rating and for recommending our hotel to other travelers. Looking forward to seeing you again soon!

5 out of 5
Convenient park and fly.

Posted by , from DILLON on 4 Dec. 2023

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Comment from Hotel Management

6 Dec. 2023 by Sporter

Thank you so much for taking the time to post a review. We are so happy to hear that you had a pleasant stay over all, we look forward to seeing you again soon!

5 out of 5

Posted by , from Schenectady on 9 Nov. 2023

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Comment from Hotel Management

11 Nov. 2023 by Sporter

Thank you for giving us a perfect rating and for recommending our hotel to other travelers. Looking forward to seeing you again soon!

5 out of 5
Great front desk staff, very friendly and helpful.

Posted by on 27 Oct. 2023

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Comment from Hotel Management

29 Oct. 2023 by Sporter

Thank you so much for taking the time to post a review. We are so happy to hear that you enjoyed your stay with us, and that our friendly staff were particular highlights.

5 out of 5
I really liked the bed and the bedding.

Posted by , from Bend on 22 Oct. 2023

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Comment from Hotel Management

22 Oct. 2023 by Sporter

Thank you so much for taking the time to post a review. We are so happy to hear that you enjoyed your stay with us, and that our comfy beds were particular highlights.

5 out of 5
The person at the front desk gave great directions to help me get to the airport shuttle pick up location, was super friendly and got me checked in quickly. Breakfast was pretty good for standard hotel breakfast, well-stacked and every staff person I interacted with was nice!

Posted by on 15 Jul. 2023

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Comment from Hotel Management

18 Jul. 2023 by Sporter

We appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. We look forward to seeing you again soon.

4 out of 5

Posted by on 4 Jun. 2023

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Comment from Hotel Management

15 Jul. 2023 by Sporter

Thank you for giving us a good rating and for recommending our hotel to other travelers. Looking forward to seeing you again soon!

About the Holiday Inn Express Hotel & Suites Phoenix-Airport, an IHG Hotel

Location 3401 E University Drive, Phoenix, AZ 85034

Property Features

Holiday Inn Express Hotel & Suites Phoenix-Airport, an IHG Hotel offers its guests an outdoor pool, a spa tub, and a fitness center. There's a snack bar/deli on site. Free breakfast is served. WiFi is free in public spaces. Business amenities include a business center, meeting rooms, and limo/town car service. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Holiday Inn Express Hotel & Suites Phoenix-Airport, an IHG Hotel. A roundtrip airport shuttle is free (available 24 hours). Free self parking is available. This Phoenix hotel is smoke free.

  • 1 building
  • 114 guestrooms or units
  • 4 levels
  • Meeting rooms
  • Buffet breakfast (free)
  • Deli
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access , High-speed internet access , Internet access (complimentary)

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed

Parking

Long-term parking (surcharge) , Free self parking

Transport

  • Property shuttles: Free airport shuttle
  • Parking: Free self parking; extended parking available for a surcharge

Room Amenities

Holiday Inn Express Hotel & Suites Phoenix-Airport, an IHG Hotel offers 114 air-conditioned accommodations with video-game consoles and safes. Flat-screen televisions come with premium cable channels and pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. This Phoenix hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • In-room dining
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Gaming console
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast.

Room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitization practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 79.00 (subject to availability)
  • Late check-out fee: USD 79.00 (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Express Hotel Phoenix-Airport
  • Holiday Inn Express Phoenix-Airport
  • Holiday Inn Express Hotel Suites Phoenix Airport
  • Holiday Inn Express Hotel Suites Phoenix Airport an IHG Hotel
  • "Holiday Inn Express Hotel Suites Phoenix Airport an IHG Hotel"

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.