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Recent Pine Hills hotel reviews by fellow wanderers

DoubleTree by Hilton at the Entrance to Universal Orlando

5 out of 5

Posted less than an hour ago

Travelocity Verified Review

"Our experience here was amazing. We planned a trip to universal studios, and we didn't want to spend a lot on a hotel since we were going to spend all day at the parks so we just needed a place to sleep. We spent less than $500 for 3 nights at this hotel and it was a 6 minute uber ride to where they drop you off to universal studios. Very convenient. I'm very picking with cleanliness, and my room was up to par. I would stay here again."

A verified traveller stayed at DoubleTree by Hilton at the Entrance to Universal Orlando

Universal's Cabana Bay Beach Resort

3 out of 5

Posted 2 hours ago

Travelocity Verified Review

"Overall, this was a great hotel and I would consider staying here again, but there were a couple of significant issues that future guests should be aware of. First, if you're assigned a room facing or near Volcano Bay, be prepared for a lot of noise. The music, screams, and general activity from the park can be extremely loud and continue late enough to make it difficult to relax or sleep. If you're a light sleeper, I highly recommend requesting a room away from the water park. My biggest frustration, however, was the experience trying to retrieve an item I accidentally left in my room after checkout. I returned to the hotel only about 30 minutes later, expecting a quick process, but due to poor communication between staff members, what should have taken a few minutes ended up taking over an hour. I was told to wait in one location for security, waited about 20 minutes, and no one arrived. When I followed up, I was directed to the front desk, then told to meet security at the room on the opposite side of the property. After making that trip, nobody was there. I was then told I needed to return to security again. The lack of coordination was incredibly frustrating and resulted in a major delay. Because of the lost time, I had to rush directly to the airport, couldn't stop to refill my rental car, and ended up paying over $200 in additional rental car fees, including a late return charge."

A verified traveller stayed at Universal's Cabana Bay Beach Resort