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Hotel Ermitage

2.0 star property
Victorian hotel near Château Frontenac

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Photo gallery for Hotel Ermitage

Exterior
Economy Plus Room
Economy Plus Room
Combined shower/tub, hair dryer, towels
Economy Plus Room

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking available
  • Air conditioning
  • Free WiFi

Explore the area

Map
60 Sainte-Ursule Street, Québec City, QC, G1R 4E6
  • Quebec City Convention Center
    ‪5 min walk‬
  • Château Frontenac
    ‪7 min walk‬
  • Quebec Cruise Terminal
    ‪12 min walk‬
  • Québec, QC (YQB-Jean Lesage Intl.)
    ‪18 min drive‬

Room options

View all photos for Classic Room, Multiple Beds

1 bedroom, desk, blackout drapes, iron/ironing board

Classic Room, Multiple Beds

  • 30 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Queen Bed

View all photos for Superior Room

Superior Room

Superior Room

  • 35 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Queen Bed

View all photos for Economy Plus Room

Economy Plus Room

Economy Plus Room

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Studio

1 bedroom, desk, blackout drapes, iron/ironing board

Junior Studio

  • 45 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About the area

Québec City

Old Quebec stay.Within a 15-minute walk of this Old Quebec hotel, you'll find Château Frontenac and Quebec City Town Hall. Terrasse Dufferin Slides and Ursulines de Quebec Museum are also within half a mile (1 km).

What's nearby

  • Quebec City Town Hall - 5 min walk - 0.5 km
  • Quebec City Convention Center - 5 min walk - 0.5 km
  • Château Frontenac - 7 min walk - 0.6 km
  • Quartier Petit Champlain - 7 min walk - 0.6 km
  • Quebec Cruise Terminal - 12 min walk - 1.0 km

Getting around

  • Quebec Palace Station - 12 min walk
  • Quebec City Jean Lesage Intl. Airport (YQB) - 25 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪La Buche - ‬2 min walk
  • ‪La Maison Smith - ‬4 min walk
  • ‪D'Orsay Restaurant-Pub - ‬5 min walk
  • ‪Bistro le Sam - ‬5 min walk

About this property

Hotel Ermitage

Victorian hotel near Château Frontenac
As a guest of Hotel Ermitage, you'll find multilingual staff, express check-in, and express check-out. WiFi is free in public spaces. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Victorian Québec City hotel is smoke free.

  • 1 building
  • 10 guestrooms or units
  • 3 levels
  • Built in 1840
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Bellhop
  • No smoking on site
Hotel Ermitage offers 10 air-conditioned accommodations with coffee/tea makers and hair dryers. 40-inch LCD televisions come with cable channels. Bathrooms include shower/tub combinations.

This Québec City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on request.

Languages

Chinese (Mandarin), English, French

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Interior detail

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (CAD 25 per night)
  • Limited onsite parking

Accessibility

  • 3 steps to reach entrance
  • No elevator

Room amenities

Entertainment

  • 40-inch LCD TV with cable channels

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and key retrieval information; access will be through a private entrance
A virtual front desk provides assistance to guests
Guests are recommended to download the property's mews mobile app before check-in

Access methods

Key retrieval, private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self parking fee: CAD 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, Discover, and Diners Club. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

Property Registration Number 2024-08-31, 063210

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Ermitage Hotel
Hotel Ermitage
Hotel L Ermitage
Hotel L Ermitage Quebec
L Ermitage Hotel
L Ermitage Quebec
Hotel L Ermitage
Hotel Ermitage Hotel
Hotel Ermitage Québec City
Hotel Ermitage Hotel Québec City

Hotel Ermitage Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 246 out of 693 reviews
Rating 8 - Good. 253 out of 693 reviews
Rating 6 - Okay. 123 out of 693 reviews
Rating 4 - Poor. 41 out of 693 reviews
Rating 2 - Terrible. 30 out of 693 reviews

8.4/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best thing about this property was the location! It was ideal for us going to Carnaval! And all the restaurants in the area were fabulous: L’omelette and La Buche were our favourites.
Stayed 2 nights in Feb 2025

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

2/10 Terrible

Bobbie

Travelled with family
Disliked: Staff & service

Absolutely no help.

Here we are day 2 of our 3 day trip still haven't seen any hotel staff. We were lucky that another guest was entering the building or we would be sleeping on the street the 1st night. No one will answer their service phone. We are currently locked out of our room with no way to get our stuff. Still no one will answer the phone to get us a key that works or to get our luggage so we can stay somewhere else.
Stayed 2 nights in Feb 2025

6/10 Okay

Selma

Disliked: Staff & service
Stayed 3 nights in Jan 2025

8/10 Good

Kimberly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cozy hotel in Old Québec

Decent priced hotel in the heart of old Québec. Comfortable bed and private bathroom all extremely clean. Heating in cold winter days was very adequate. I recommend for the people who prefer doing check in and check out via internet, since the clerk isn’t always at the front desk because of reduced hours. If you want a parking space, make sure to call ahead since there isn’t much place around the hotel.
Stayed 1 night in Jan 2025

10/10 Excellent

Jean-francois

Travelled with partner
Liked: Cleanliness
This is very European in style. Room is in a perfect location without the tourist generated noise. But it is old European style so if you are looking for modern and large space this is not for you.
Stayed 1 night in Jan 2025

10/10 Excellent

Brayden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Dec 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, big rooms and space for our family
Stayed 3 nights in Dec 2024

2/10 Terrible

Daniel

Travelled with partner
Worst place I have ever stayed. To start, no parking available anywhere close - I had to park a pit a 10-12 minute walk from the hotel. Then, we did not have sufficient towels. It was very warm in the room and no temperature control in the room (central heating). However the wax air conditioning that we could have used but the were no batteries in the remote and no controls on the air conditioning unit!!! Finally, to top it off, the TV was not working properly, we kept losing the cable signal. The worst experience of my life in terms of a hotel. Do not go there!
Stayed 1 night in Dec 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Inside the walls of Quebec, great restaurants nearby . Excellent room for four people
Stayed 1 night in Dec 2024

2/10 Terrible

Edlyn

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Frustrated and disappointed stay

I had a disappointing experience during my stay at L’Emeritage. Upon arrival, until our departure , there was no staff at the reception, and repeated attempts to reach someone through the provided telephone number went unanswered. Parking was another issue—despite being advertised, there was no clear information about parking availability, and no one was available to clarify where to park. They don’t have a designated parking. Additionally, my mother and I had booked two separate rooms for our stay, yet we were assigned rooms in different buildings located far apart. This arrangement was highly inconvenient and did not meet our expectations for a coordinated stay. It also appeared that our room used to be the main area of the house, as the primary heater was located there. In December, the room became unbearably hot at night. We attempted to use the air conditioner to cool it down, but it was not working. The windows were full glass and lacked blackout curtains. As a result, we were not only woken up by the early morning sunlight but also disturbed by the bright streetlights throughout the night. We stayed for two nights and never saw a receptionist or any staff member to discuss these issues. Despite calling the provided phone number multiple times and leaving messages, no one responded or returned our calls. Overall, the lack of service, poor communication, lack of parking and disorganized room assignments made for a frustrating and disappointing stay.
Stayed 2 nights in Dec 2024

8/10 Good

Garry, Ottawa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access
Stayed 1 night in Dec 2024

8/10 Good

Oliver

Travelled with family
Liked: Cleanliness
We had a Superior Room. The room was much larger than I expected. A little outdated, but it was a pleasant room. Downside is that it got pretty cold in the room and we couldn't figure out how to make it warmer. It was tolerable though. The entry door is quirky. I finally learned that after putting in the code, you had to do a little lift to the door to get it open. It is not intuitive, and at times took five tries to open. There also is no parking and the lot they suggested to us was full since it was Christmas season. I drove for about 20 minutes and found a lot at Place D'Youville that was a 10 minute walk. It was awkward unloading (and loading) at the alley behind the hotel but doable. Overall I paid $30CAD to park for 2 nights. The best part of the hotel, and what makes it completely worth it, is the proximity to EVERYTHING! It was easy to walk to all the attractions, the Christmas Market, and dinner (make reservations for dining!) Overall, a positive experience for the four of us (two parents, adult child, teen daughter).
Stayed 2 nights in Dec 2024

4/10 Poor

Alexey

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The worst mantras I've ever seen in hotels. The shover worked fine for a couple of minutes only. After that, I was only able to make the water either ice cold or extremely hot.
Stayed 1 night in Dec 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and cozy, walking distance to everywhere. Will back again.
Stayed 2 nights in Dec 2024

8/10 Good

RABIA

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and comfortable.
Stayed 2 nights in Dec 2024

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Chad

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Ivy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing! We had a gorgeous view of the Frontenac and it was very clean. Was the perfect distance from everything.
Stayed 2 nights in Nov 2024

2/10 Terrible

ian

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Do not recommend

Heat wasnt working.I had to blead air out of the radiator myself. Mini fridge wasn't plugged in when r arrived. Walls were paper thin. We had very loud and drunk neighbors and no reception person to call. Only got one key for the room. The keypad to enter barely works. Water in the shower changed temperature wildly.
Stayed 2 nights in Dec 2024

6/10 Okay

Edwige

Liked: Cleanliness
En général, c’était bien mais voici quelques irritants: - le fait qu’il n’y ait personne à la réception, c’est impersonnel et pas très chaleureux; - il y avait une mauvaise odeur dans la salle de bain et il n’y avait pas de ventilateur pour assainir l’odeur; - le fonctionnement du téléviseur est complexe, il a fallu déplacer un fil, le rebrancher et finalement ça a fonctionné, il y aurait lieu de laisser une note explicative aux clients; - il n’y avait pas de note également pour le fonctionnement de la cafetière, nous n’avons pu l’utiliser; - il manque une poubelle dans la salle de bain (pas pratique pour les femmes qui doivent se changer, on doit sortir de la toilette pour jeter sa serviette); - pas de brosse pour le bol de toilette; - personne à la réception au départ; - pas d’espaces de stationnement et aucune information au préalable de la possibilité de payer le stationnement à 25$.
Stayed 1 night in Dec 2024

8/10 Good

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very short walk downtown! Everything you need for a good nights sleep!
Stayed 3 nights in Dec 2024

6/10 Okay

Robinson

Travelled with family
Stayed 1 night in Aug 2024

6/10 Okay

Cyrille

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a small non serviced style hotel. The location is the best, room was small but had everything we needed. We will deffinitley stay again .
Stayed 4 nights in Nov 2024