2/10 Terrible
BRENDA, CARLYLE
Travelled with family
Jul 19, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this hotel for an easy convient location to pick up a family member from the airport at 1 am in the morning. However, the maid tried to get in without even a knock or saying housekeeping at 8 am in the morning! We had just barely got to sleep.
If we didn’t have the door latched she would have walked right in. Thank goodness my daughter was awake and indeed confirmed there was no knock or request to enter our room! Just appalling!!!
And then a phone call to our room 40 mins later! And hotel front desk say they have no idea who would have called!
We did not checkout, nor did we request housekeeping. Mostly all of us were still sleeping because we had been up late. That is why we picked this hotel for the convenience and the soundproofing that it says it has, but we were,needless to say, awoken prematurely anyways.
Manager was gone for next 3 days. Had to call back to talk to him. He never reached out. No effort to apologize or resolve the issue. Breakfast was horrible. Looked like it had sat out for hours and very few options!
UPDATE: after reaching out numerous, numerous time to the hotel and Travelocity, who we booked the room through, we were told that we requested the housekeeping, and therefore they could not compensate us for the inconvenience we experienced. No apology,nothing. Highly do not recommend staying here unless you want to get scammed!
Will never stay again.
BRENDA
Stayed 1 night in Jul 2025