When we first got there, the man working was amazing. He was incredibly helpful, accommodating, sweet. He were there for a funeral, and he asked if we needed late checkout. We didnât think so, so we said no thank you.
The next morning, we realized we may need a little extra time. We came downstairs to find an older couple leaving with their bags. The woman working said to them âyou know you guys can get late checkout and not leave til one, right? You donât have to leave now!â They said thatâs ok we are headed out. And it was our turn. We explained we were offered late check out last night and now realized we may need it and she said âsorry, nope. Too late nowâ very rudely. After we just heard her telling the couple leaving that they donât have to if they donât want to. Then my parents asked her for an extra chair for their room for medical reasons and she rudely snapped âWHAT FORâ which is not right at all. If the other man worked the whole time we would have had a pleasant stay. But Iâm not sure why that woman felt the need to be nasty and treat us like we werenât important enough.