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Cielo Maya Beach Tulum

4-star property
TanKah III, Mza 3, Lot. 36, Tulum, QROO 1-855-887-0424
4.9 out of 5
Exceptional!
See all 8 travelocity Reviews

"First of all I would like to address some of the super negative reviews. Although we all have our individual experiences I don’t understand some of th ... " More

By a verified traveller on Thu 15 Jun 2023

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Hotel Description

4-star beachfront hotel near Soliman Bay

On the beach

Within a 15-minute walk of the hotel, you'll find Soliman Bay and Tulum National Park. Also, Cenote Manatí is within half a mile (1 km) and LabnaHa Ecopark Adventures is within 3 miles (5 km).

Private beach, dining

A private beach and a restaurant are featured at this smoke-free hotel. Spend a day at the beach snorkeling, or relax with sun loungers and beach umbrellas. Bring the family and enjoy the children's pool, playground, and arcade/game room.

Deluxe Double Room, 2 Queen Beds, Pool View, Garden Area

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
CA $255* Per night/room 26 Apr. - 27 Apr.

Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 King Bed with Sofa bed, Garden Area

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Suite, 1 King Bed with Sofa bed, Partial Sea View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Cielo Maya Beach Tulum ratings based on 8 Verified Reviews

Review Summary
4.9 out of 5 5.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Cielo Maya Beach Tulum

Everyone (4) Couples (3)
4 out of 5

Posted by on 31 Dec. 2023

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Comment from Hotel Management

1 Jan. 2024 by Staff Cielo Maya Hotel

Hello, good morning, we appreciate your valuable comments and that you have enjoyed your stay with us.We hope you have a good trip and that you can visit us again in this that is your home. Greetings and have a great day.

5 out of 5
First of all I would like to address some of the super negative reviews. Although we all have our individual experiences I don’t understand some of the negative ones here. This hotel was nothing but AMAZING! We spent 5 night and 6 days and it was beyond anything we could have imagine. Super clean, SUPER safe, super pretty. The staff went above and beyond to accommodate every request we had. Juan is the MAN!!! Love love love! Highly recommend! Btw, one of the best ceviches I’ve EVER had!!!!

Posted by on 15 Jun. 2023

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Comment from Hotel Management

15 Jun. 2023 by CIELO MAYA STAFF

Miss Janaina, we appreciate you took some time to give us this review, it was such a pleassure to have you here with us and we are glad you had a comfortable time. safe trip and come back soon!

5 out of 5
A very nice and good looking property. Small but private beach with few people. I had a very late check-in but the attendant and receptionist greeted me by name.

Posted by , from Queen Creek on 24 Dec. 2021

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Comment from Hotel Management

24 Dec. 2021 by CIELO MAYA STAFF

Hello, good morning, we appreciate your valuable comments and that you have enjoyed your stay with us. We hope you have a good trip and that you can visit us again in this that is your home. Greetings and have a great day.

5 out of 5
We thoroughly enjoyed everything about this hotel and it’s location. It was very serene and the view is absolutely stunning. The service and personal attention were received was top notch and the hotel was impeccable both indoors and outdoors. It was the paradise retreat we so desperately needed.

Posted by on 23 Nov. 2021

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Comment from Hotel Management

23 Nov. 2021 by Cielo Maya´s Staff

Thank you very much for your valuable comment, it helps us a lot, it was a pleasure to have you with us and we hope you have enjoyed your stay very much, hoping you will stay with us again on your next vacation. You already know that the staff of Cielo Maya Tulum will be waiting for you here. Greetings and have a great day.

5 out of 5

Posted by on 10 May 2021

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Comment from Hotel Management

22 May 2021 by Cielo Maya Staff

Gracias por su feedback.

5 out of 5

Posted by on 30 Jan. 2020

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Comment from Hotel Management

31 Jan. 2020 by Cielo

Good morning: Thank you so much for your comments We really appreciate it. See you soon.

5 out of 5
Quiet, relaxing and beautiful. Will be going back.

Posted by on 17 Dec. 2019

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Comment from Hotel Management

17 Dec. 2019 by Cielo

Thank you for your comments, see you soon.

5 out of 5
Beautiful, clean, right on the beach. If you like snorkeling , it is the perfect place. Beautiful rooms with ocean view. The rooms with no ocean view I found them a litle dark. Staff is amaizing, friendly, helpful.

Posted by on 29 Mar. 2019

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Comment from Hotel Management

30 Mar. 2019 by Cielo Maya Staff

Good Morning!! Thank you very much for your comments, we really appreciated and help us improve our performance! We are pleased to know that you have enjoyed our comfortable facilities, it was a pleasure for us! We hope to see you again here at the Cielo Maya Hotel. Have an excellent day, greetings from all the staff!

About the Cielo Maya Beach Tulum

Location TanKah III, Mza 3, Lot. 36, Tulum, QROO 77760

Property Features

Simply walk outside to feel the sun on your face at the sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Summer fun is a breeze at Cielo Maya Beach Tulum with activities like snorkeling and kayaking. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. This beach hotel also offers an outdoor pool, a children's pool, and a rooftop terrace. This 4-star Tulum hotel is smoke free.

  • 18 guestrooms or units
  • 2 levels
  • Cooked-to-order breakfast (free)
  • Manager's reception (free)
  • Deli
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Garden
  • Outdoor picnic space
  • Television in lobby
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Sofa bed
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Property shuttles: Airport shuttle and area shuttle

Room Amenities

Cielo Maya Beach Tulum offers 18 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature down comforters and premium bedding. LED televisions come with premium satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. This Tulum hotel provides complimentary wireless Internet access. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Minibar
  • In-room dining (limited hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Espresso maker
  • Luxury bedding
  • Down blanket
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Iron and ironing board available
  • Air conditioning
  • Ceiling fan

Food & Drink

Guests are served free cooked-to-order breakfast daily from 7:00 AM to 11:00 AM. The hotel hosts a free manager's reception daily.

Onsite venue - This fine-dining restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body scrubs
  • Aromatherapy treatments
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

The front desk is open daily from 7:00 AM - 10:30 PM. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:00 AM - 10:30 PM.
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Cielo Maya Beach Tulum

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available.

  • No rollaway/extra beds available
  • No elevators
  • Service animals not allowed
  • Front desk opens daily at 7:00 AM
  • Front desk closes daily at 10:30 PM
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitization practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Onsite COVID-19 testing (PCR) is available
  • Onsite COVID-19 testing (Antigen) is available
  • Reservations are required for onsite COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 140 per vehicle (one way)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cielo Maya Tulum
  • Cielo Maya Beach Tulum Hotel
  • Cielo Maya Hotel
  • Cielo Maya
  • Cielo Maya Beach Tulum Hotel
  • Cielo Maya Beach Tulum Tulum
  • Cielo Maya Beach Tulum Hotel Tulum

You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.