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Copal Tulum Hotel

4.5 star property
4.5-star luxury hotel near Tulum Beach

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Photo gallery for Copal Tulum Hotel

Exterior
Creator video
Premium Apartment, 2 Bedrooms, Private Pool, Garden View | Living room
1 bedroom, premium bedding, down comforters, memory foam beds
Luxury Apartment, 3 Bedrooms, Private Pool, Garden View | Private kitchen

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service

Explore the area

View in a map
Calle Ixchel sn, Tulum, QROO, 77760
  • Place, Dos Aguas Park
    ‪11 min walk‬
  • Place, Hospital de Tulum
    ‪16 min walk‬
  • Place, Jaguar Park
    ‪17 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪65 min drive‬

Room options

View all photos for Deluxe Double Room, 1 King Bed, Terrace

1 bedroom, premium bedding, down comforters, memory foam beds

Deluxe Double Room, 1 King Bed, Terrace

8.6 out of 10
Excellent
(11 reviews)
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Apartment, 1 Bedroom, Terrace, Garden View

Private kitchen

Luxury Apartment, 1 Bedroom, Terrace, Garden View

9.0 out of 10
Wonderful
(4 reviews)
  • 95 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 King Sofa Bed

View all photos for Premium Double Room, 1 King Bed, Private Pool, Garden View

Private pool

Premium Double Room, 1 King Bed, Private Pool, Garden View

8.2 out of 10
Very good
(18 reviews)
  • 73 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View

Private kitchen

Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View

8.6 out of 10
Excellent
(10 reviews)
  • 75 sq m
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed

View all photos for Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View

Private pool

Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View

9.2 out of 10
Wonderful
(5 reviews)
  • 108 sq m
  • Sleeps 4
  • 1 King Bed and 1 King Sofa Bed

View all photos for Luxury Apartment, 2 Bedrooms, Terrace, Garden View

Private kitchen

Luxury Apartment, 2 Bedrooms, Terrace, Garden View

9.6 out of 10
Exceptional
(5 reviews)
  • 122 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 1 Bedroom, Private Pool

43-inch Smart TV with satellite channels, TV, Netflix

Luxury Apartment, 1 Bedroom, Private Pool

  • 90 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 King Sofa Bed

View all photos for Premium Apartment, 1 Bedroom, Private Pool, Garden View

Private pool

Premium Apartment, 1 Bedroom, Private Pool, Garden View

9.8 out of 10
Exceptional
(6 reviews)
  • 154 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 2 Bedrooms, Private Pool, Garden View

43-inch Smart TV with satellite channels, TV, Netflix

Luxury Apartment, 2 Bedrooms, Private Pool, Garden View

7.4 out of 10
Good
(3 reviews)
  • 165 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 3 Bedrooms, Private Pool, Garden View

Private pool

Luxury Apartment, 3 Bedrooms, Private Pool, Garden View

  • 215 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds, 2 Twin Beds and 1 King Sofa Bed

View all photos for Premium Apartment, 2 Bedrooms, Private Pool, Garden View

1 bedroom, premium bedding, down comforters, memory foam beds

Premium Apartment, 2 Bedrooms, Private Pool, Garden View

  • 214 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Apartment, 4 Bedrooms, Garden View

1 bedroom, premium bedding, down comforters, memory foam beds

Luxury Apartment, 4 Bedrooms, Garden View

  • 288 sq m
  • 4 bedrooms
  • Sleeps 10
  • 2 King Beds, 4 Twin Beds and 1 King Sofa Bed

View all photos for Luxury Rooftop Apartment, 3 Bedrooms, Private Pool, Garden View

1 bedroom, premium bedding, down comforters, memory foam beds

Luxury Rooftop Apartment, 3 Bedrooms, Private Pool, Garden View

  • 3 bedrooms
  • Sleeps 8
  • 3 King Beds and 1 Double Sofa Bed

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Exterior

Conrad Tulum Riviera Maya

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About the area

Tulum

Zama stay.Your stay at this Zama hotel places you within 3 miles (5 km) of Tulum Beach and Tulum Mayan Ruins. Hospital de Tulum and Hunab Lifestyle Center are also within 2 miles (3 km).

What's nearby

  • Dos Aguas Park - 11 min walk - 1.0 km
  • Hospital de Tulum - 16 min walk - 1.4 km
  • Jaguar Park - 17 min walk - 1.5 km
  • Hunab Lifestyle Center - 17 min walk - 1.5 km
  • Tulum Mayan Ruins - 12 min drive - 4.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 111 min drive

Restaurants

  • ‪Jasmine - ‬13 min walk
  • ‪Coco Cafe - ‬13 min walk
  • ‪Mercado Tulum - ‬13 min walk
  • ‪La Cocina Del Pueblo - ‬12 min walk
  • ‪Olio - ‬18 min walk

About this property

Copal Tulum Hotel

4.5-star luxury hotel near Tulum Beach
Copal Tulum Hotel offers its guests 2 outdoor swimming pools and a health club. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Copal Tulum Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Tulum hotel.

  • 85 guestrooms or units
  • 2 dining venues
  • Poolside lounge chairs
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • ATM
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
Copal Tulum Hotel offers 85 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Memory foam beds feature down comforters and premium bedding. 43-inch Smart televisions come with satellite channels and Netflix.

Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and hair dryers. This Tulum hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and ceiling fans. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The Healing Spot has 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Similar properties

Exterior
Naala Tulum
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  • Air conditioning
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includes taxes & fees
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Property amenities

Family friendly

  • 2 outdoor pools
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 11:30 AM for a fee: MXN 360 to 360 per person
  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Bicycle rentals
  • Bicycle tours
  • Full-service spa

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (39 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool

Room amenities

Entertainment

  • 43-inch smart TV with satellite channels
  • Netflix

Bedroom

  • Blackout drapes
  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Chef service
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Copal Tulum Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 360 to 360 per person
  • Airport shuttle fee: MXN 2500 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: MXN 250 (one-way), (up to 17 years old)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. The property is professionally cleaned. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 7:00 AM to 9:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Copal Tulum Hotel Hotel
Copal Tulum Hotel Tulum
Copal Tulum Hotel Hotel Tulum

Reviews

Copal Tulum Hotel Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 667 out of 1013 reviews
Rating 8 - Good. 153 out of 1013 reviews
Rating 6 - Okay. 67 out of 1013 reviews
Rating 4 - Poor. 55 out of 1013 reviews
Rating 2 - Terrible. 71 out of 1013 reviews

Reviews

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice pleasant
Stayed 4 nights in Aug 2025

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a fantastic time in Copal. They had complimentary parking but you could also rent a bike if you wanted. I ate in the gastrobar for breakfast and lunch, food was very good and prices were normal for what’s in the area. I stayed in a 1 bedroom jungle view room. The hotel itself is gorgeous, very peaceful, the staff is amazing. We mostly dealt with Johnny and he was so nice, gave us great restaurant recommendations, and overall a really welcoming presence. The kitchen comes equipped with basic kitchen ware such as cutlery, plates, cups, pans to cook in etc. We got a deep tissue massage from the healing spot, it was fantastic. The masseuse was very friendly and listened to what you requested, the price point was also very reasonable unlike many other spas that are overpriced. The hotel is located near the main avenue, you have a 7/11 and gas station less than 5 minutes away so that’s very convenient, and you have a supermarket about 7 minutes away. Getting on the main avenue is less than a 10 minute drive so it’s perfect if you plan on taking day trips you’re very close to the center and can pretty much go anywhere without much added commute time. The hotel is located within a 30-40 minute drive from the airport. The only negative I have on the hotel is that I think the maintenance on it could be a bit better. The shower and faucet has a lot of water build up, the kitchen drawer liners are a bit stained, there are some dents on the doors, etc. Small details.
Stayed 3 nights in Aug 2025

10/10 Excellent

Emma

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at Copal and I would stay again. The private rooftop pool was really special and the jungle views were amazing. The apartment was well equipped but could do with some more cutlery and a kettle. Before going, I was concerned about the area not feeling safe or being loud with development but this wasn’t the case. The area felt safe and convenient for getting to other parts of Tulum - I saw many women walking their dogs alone after dark. There is work going on in the area but I didn’t hear it and it didn’t affect Copal because of the jungle trees hiding it from view- I’m usually sensitive to this sort of thing. The roads and paths were fine and walkable -even with a pushchair. Nearby park for kids & on street parking readily available outside the hotel. We stayed with our toddler and he loved the main pool downstairs because it had shady parts. If you prefer sun, there is also the rooftop pool - or a private rooftop pool if you choose those rooms (which I thought was well worth it for us with a toddler during nap time). Small gym was helpful. You can rent bikes from the hotel but we didn’t. Overall, I would recommend Copal; it was actually my favourite hotel from our whole trip in Mexico (5 hotels in total). The only thing I would say, at the end of our stay my partner heard someone mention that we could visit Copal’s sister hotel for free. Not sure how true that is but it would have been nice to know since our final hotel was nearby to it.
Stayed 4 nights in Aug 2025

10/10 Excellent

felicia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing I ate in both restaurants were amazingly good our room was so nice and comfortable all the staff are friendly and helpful loved this place
Stayed 1 night in Aug 2025

10/10 Excellent

Kyerra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice people will be back soon
Stayed 2 nights in Aug 2025

8/10 Good

Rene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prívate tomos friendly staff clean
Stayed 5 nights in Jul 2025

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the calm and peaceful atmosphere here. It was well kept and very clean rooms. Staff were very friendly and helpful! We will be coming back to stay again!
Stayed 6 nights in Jul 2025

10/10 Excellent

Di Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel
Stayed 5 nights in Jul 2025

10/10 Excellent

maria alexandra

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and are stay was very pleasant.
Stayed 7 nights in Jul 2025

10/10 Excellent

Darrius

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Jason, Vermilion

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel for the price. I’ve stayed multiple times and enjoyed the experience.
Stayed 1 night in Jun 2025

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excelente opcion a un maravilloso precio
Stayed 1 night in Jul 2025

10/10 Excellent

Reynaldo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great boutique like hotel, great options with your own personal plunge pool. Great breakfast, lunch, and dining options. Loved the Jungle feel within the hotel.
Stayed 3 nights in May 2025

10/10 Excellent

Kasana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is so friendly. Everyone was so courteous and check out isnt until 12pm which is a benefit, they arranged a driver for us as well to pick us up from the airport. I will definitely be back. The room was also beautiful and spacious, came with its own pool. We only stayed one night. The food at their restaurant was also very delicious we ate there for dinner and breakfast and they have HOOKAH.
Stayed 1 night in Jun 2025

8/10 Good

Marquita

Liked: Cleanliness, amenities, property conditions & facilities
I really enjoyed my stay at Copal. The staff was extremely friendly and prompt to all my requests. The location is in a great area and not that far from the city. I gave this property four stars because of the condition of my door. There were times that I could not lock it, which was kind of scary at night. But other than that, I would definitely stay here again.
Stayed 5 nights in Jun 2025

10/10 Excellent

Audrey

Stayed 2 nights in Jun 2025

8/10 Good

Kyra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a lovely boutique hotel with a great design. It has greenery in the center and a great pool with restaurant that has good food. The upstairs rooftop pool is very nice as well. The neighborhood however, was a mix of people living in shantytown type of living. The cenote behind the hotel would be nice if they picked up the trash, but there’s a lot of it.
Stayed 1 night in Jun 2025

10/10 Excellent

Arianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities
This hotel was beautiful! I had an amazing time during my stay for my birthday. I’d definitely visit again, the staff was very friendly. The restaurants were excellent as well. We also had great massages. 10/10 experience!
Stayed 3 nights in Jun 2025

10/10 Excellent

Brittany

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My boyfriend and I went as an anniversary trip, we absolutely loved the whole experience. Such good service, great customer service. The restaurants on the property were amazing very sanitary and good! Definitely recommend and will be back!
Stayed 6 nights in Jun 2025

10/10 Excellent

Amber

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay in Tulum.
Stayed 2 nights in Jun 2025

6/10 Okay

Joce

Liked: Property conditions & facilities
The hotel was fine, but it was in front of the sketchiest street I’ve ever seen. It literally ruined the whole vibe and experience.
Stayed 4 nights in May 2025

10/10 Excellent

Kimberley Antonette, Bodden Town

Stayed 3 nights in May 2025

8/10 Good

Sharlanda

Liked: Amenities, property conditions & facilities
Stayed 4 nights in May 2025

10/10 Excellent

Bria

Liked: Cleanliness, amenities, property conditions & facilities
This is an amazing property. Very clean and tranquil with friendly accommodating staff. Rooms are stunning…magic! Food is incredible. Don’t listen to any haters that don’t give it 5 stars. You would be ridiculous not to love this place.
Stayed 1 night in May 2025

8/10 Good

Wynisha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at Copal the aesthetic was really nice. The rooms were cleaned daily and the 2 restaurants onsite had good food pairings. The staff were polite and helpful during our stay. My only suggestion would be if you get a room with a pool don't get one on the ground floor as the foliage from the trees were all in the pool. Which deterred us from using it even though it's what we paid for. The roof top pool was free from that so next time we will probably get a regular room and utilize the rooftop. We were able to book transportation to and from the Cancun airport through them as well. Overall great stay.
Stayed 4 nights in May 2025