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Orchid House Tulum

3.5-star property
Aldea Zama, Tulum, QROO 1-855-887-0424
5.0 out of 5
Exceptional!
See all 1 travelocity Reviews

"We stayed in the family suite and it was breathtaking! 2 of the 5 nights there was a problem with the WIFi and power but service was restored once r ... " More

By a verified traveller on Fri 15 Apr 2022

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Hotel Description

3.5-star hotel near Tulum National Park

Walk to the beach

Your stay at this Zama hotel places you within 3 miles (5 km) of Tulum National Park and Tulum Mayan Ruins. Playa Paraiso and Gran Cenote are also within 6 miles (10 km).

Private white sand beach

This hotel features a restaurant, a spa tub, and a bar/lounge. Relax with a drink at the beach bar and enjoy perks like free WiFi. A poolside bar, a terrace, and a garden are also provided.

Orchid Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max
CA $199* Per night/room 2 May - 3 May

Jungle Suite w/private bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Master Luxury Suite w/private bathtub 2nd Floor

Bed Count 1 King Bed Maximum Occupancy 4 Max

Garden Suite w/private bathtub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Villa, 3 Bedrooms, Concierge Service (Villa Vainilla, private pool)

Bed Count 1 King Bed Maximum Occupancy 8 Max

Deluxe Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Orchid House Tulum ratings based on 1 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Orchid House Tulum

Everyone (1)
5 out of 5
We stayed in the family suite and it was breathtaking! 2 of the 5 nights there was a problem with the WIFi and power but service was restored once reported.

Posted by on 15 Apr. 2022

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Comment from Hotel Management

17 Apr. 2022 by Thank you

María, thank you for letting readers know that we make everything we can to solve any issues that may present ASAP, we really appreciate that you notice our efforts to give the best service we can, it was amazing having you as our guests and we hope to see you soon, hope you have safe travels back home.

About the Orchid House Tulum

Location Aldea Zama, Tulum, QROO 77760

Property Features

A private beach is featured. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar, and a bar/lounge. Public spaces have free WiFi. A spa tub, spa services, and a terrace are also featured at Orchid House Tulum. An airport shuttle (available 24 hours) is available for a fee. Smoking is allowed in designated areas at this 3.5-star Tulum hotel.

  • 10 guestrooms or units
  • Deli
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (limited hours)
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Parking (limited spaces) , Free parking nearby

Transport

  • Property shuttles: Airport shuttle

Room Amenities

Orchid House Tulum offers 10 accommodations with safes and ceiling fans. Beds feature down comforters. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads. Housekeeping is offered daily and irons/ironing boards can be requested.

  • In-room dining (limited hours)
  • Down blanket
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Safe
  • Iron and ironing board available
  • Climate control (air conditioning)
  • Ceiling fan
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:30 AM to 11:30 AM.

Orchid House Tulum has a restaurant on site.

Room service (during limited hours) is available.

Spa Services

  • Couples treatment rooms
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 7:00 AM - 10:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Orchid House Tulum offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 7:00 AM - 10:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at Orchid House Tulum

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation.

  • No rollaway/extra beds available
  • No elevators
  • Service animals not allowed
  • Noise-free rooms not guaranteed
  • Front desk opens daily at 7:00 AM
  • Front desk closes daily at 10:00 PM
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitization practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15 for adults and USD 25 for children
  • Airport shuttle fee: USD 240 per vehicle (roundtrip, maximum occupancy 4)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Orchid House Tulum Hotel
  • Orchid House Tulum Hotel
  • Orchid House Tulum Tulum
  • Orchid House Tulum Hotel Tulum

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.