See all properties

Kuunaa Tulum Beer Sanctuary and Spa - Adults Only

4.0 star property
4-star adults-only hotel near Tulum Beer Spa

Choose dates to view prices

Photo gallery for Kuunaa Tulum Beer Sanctuary and Spa - Adults Only

Couples treatment rooms, hot tub, steam room, hot springs
Exterior
Couples treatment rooms, hot tub, steam room, hot springs
Presidential Overwater Suite
Presidential Overwater Suite | Terrace/patio

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Km 230 Cancun - Chetumal, Tulum, QROO, 77789
  • Place, Tulum Beer Spa
    ‪1 min walk‬
  • Place, Jaguar Park
    ‪2 min walk‬
  • Place, Tulum National Park
    ‪5 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪51 min drive‬

Room options

View all photos for Poolside Suite, Direct Pool Access

Hypo-allergenic bedding, free minibar, in-room safe, free WiFi

Poolside Suite, Direct Pool Access

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Jungle Suite, 1 King Bed, Terrace

Deluxe Jungle Suite, 1 King Bed, Terrace | Bathroom

Deluxe Jungle Suite, 1 King Bed, Terrace

10.0 out of 10
Exceptional
(2 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Rooftop Suite with Private Beer Tap

Hypo-allergenic bedding, free minibar, in-room safe, free WiFi

Rooftop Suite with Private Beer Tap

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Rooftop Suite with Private Plunge Pool

Rooftop Suite with Private Plunge Pool | View from room

Rooftop Suite with Private Plunge Pool

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Overwater Suite

Presidential Overwater Suite | Terrace/patio

Presidential Overwater Suite

  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite with Large Terrace

Junior Suite with Large Terrace

Junior Suite with Large Terrace

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

You may also like

Ad
Lobby

Bloom Tulum, Apartments by Marriott Bonvoy

La Veleta
  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
4.7 out of 5, Exceptional, 12 reviews
The price is CA $173
CA $214 total
includes taxes & fees
Mar 26 - Mar 27
Bloom Tulum, Apartments by Marriott Bonvoy

About the area

Tulum

Walk to the beach.Steps from the hotel, you'll find Tulum Beer Spa and Tulum Letters. Tulum Mayan Ruins is 2.3 mi (3.6 km) away.

What's nearby

  • Tulum Beer Spa - 1 min walk - 0.0 km
  • Tulum Letters - 1 min walk - 0.0 km
  • Jaguar Park - 2 min walk - 0.2 km
  • Tulum National Park - 5 min walk - 0.4 km
  • Tulum Mayan Ruins - 3 min drive - 2.9 km

Getting around

  • Tulum Intl. Airport (TQO) - 53 min drive

Restaurants

  • ‪World Cafe - ‬5 min drive
  • ‪Coco Cafe - ‬5 min drive
  • ‪Seaside Grill - ‬5 min drive
  • ‪El Patio Restaurant - ‬5 min drive
  • ‪Playa Pescadores - ‬12 min drive

About this property

Kuunaa Tulum Beer Sanctuary and Spa - Adults Only

4-star adults-only hotel near Tulum Beer Spa
A winery is on site, and there's also a private beach. As a guest of Kuunaa Tulum Beer Sanctuary and Spa - Adults Only, you'll find a full-service spa, hot springs, and 3 outdoor swimming pools. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A business center, meeting rooms, and coworking spaces are available. A nightclub, a 24-hour fitness center, and a steam room are also featured at Kuunaa Tulum Beer Sanctuary and Spa - Adults Only. You'll have access to the health club at a partner property. An area shuttle within 10 meters and an airport shuttle (available 24 hours) are available for a fee. Self parking is free.

This Mediterranean Tulum hotel is smoke free.

  • 16 guestrooms or units
  • 3 levels
  • 2 buildings
  • Meeting rooms
  • Built in 2024
  • Winery on site
  • Nightclub
  • Terrace on the roof
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Car service
  • Concierge
  • Wedding services available
  • Garden
  • Outdoor picnic space
  • Gift shop
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Kuunaa Tulum Beer Sanctuary and Spa - Adults Only offers 16 accommodations with free minibar items and espresso makers. 60-inch Smart televisions come with digital channels.

Bathrooms include showers and hair dryers. This Tulum hotel provides complimentary wireless Internet access. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The onsite spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a hot tub and a steam room. The spa is open daily. There are 5 hot springs open between 11:00 AM and 11:30 PM.

Similar properties

Outdoor pool, open 8:00 AM to 11:00 PM, sun loungers
KAN Tulum Hotel
  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.5 out of 5, Wonderful, 92 reviews
KAN Tulum Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 10 m
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Beach shuttle (surcharge)
  • Bus station shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Free secured, uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 15 to 20 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Private picnics

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • 24-hour pool access
  • 3 outdoor pools
  • 5 hot springs
  • After hours theme park access
  • Concerts/live shows
  • Early theme park entry
  • Evening entertainment
  • Express theme park tickets
  • Fitness classes
  • Full-service spa
  • Golf caddies
  • Golf carts
  • Golf clubhouse
  • Golf driving range
  • Nightclub
  • Private wine tours
  • Steam room
  • Wine tasting room
  • Winery
  • Yoga classes

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Entertainment

  • 60-inch smart TV with digital channels

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Espresso maker
  • Free stocked minibar
  • Late-night room service

More

  • Cleaning products are eco-friendly
  • Composting
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Mobile key entry
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 50
Late check-in fee: USD 50 for check-in between midnight and 5:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive smart lock details
Guests are recommended to download the property's GOKKI mobile app before check-in
Guests should be aware that 1 cat and 1 dog reside at this property
Information provided by the property may be translated using automated translation tools
Guests have access to this property's indoor cenote, open 11 AM-6 PM.

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 95 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 26 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls, an off-leash area, pet-sitting services, and litter boxes are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15 to 20 per person
  • Airport shuttle fee: USD 168 per vehicle (one-way, maximum occupancy 2)
  • Pet fee: USD 95 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 50 (subject to availability)
  • Late check-in fee: USD 50 for check-in between midnight and 5:00 AM
  • Late check-out fee: USD 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Long-term renters welcome
This property uses wind and solar energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards, and cash. This property uses wind and solar energy, plus a grey water recycling system and eco-friendly cleaning products. Long-term renters welcome. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Pool access is available 24-hours a day.
  • Hot springs access available from 11:00 AM to 11:30 PM.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

How close is Kuunaa Tulum Beer Sanctuary and Spa - Adults Only to the airport?

Kuunaa Tulum Beer Sanctuary and Spa - Adults Only is 28 mi (53-min drive) away from the Tulum Intl. Airport (TQO) airport, the closest popular airport to the property.

Does Kuunaa Tulum Beer Sanctuary and Spa - Adults Only have an airport shuttle?

Kuunaa Tulum Beer Sanctuary and Spa - Adults Only offers an airport shuttle 24 hours a day, on request, for a charge of USD 168 per vehicle, one-way.

How close is Kuunaa Tulum Beer Sanctuary and Spa - Adults Only to the beach?

This hotel is 5.7 mi (19-min drive) from Tulum Beach and 5.6 mi (15-min drive) from Soliman Bay. Don't forget your sunscreen!

Does Kuunaa Tulum Beer Sanctuary and Spa - Adults Only offer free breakfast?

Free breakfast isn’t provided at Kuunaa Tulum Beer Sanctuary and Spa - Adults Only, but cooked-to-order breakfast is offered for a fee of between USD 15 and 20 per person. It's available every day from 7:00 AM to 10:30 AM.

Is there a casino at Kuunaa Tulum Beer Sanctuary and Spa - Adults Only?

No, there is no casino at this hotel.

What time is check-in at Kuunaa Tulum Beer Sanctuary and Spa - Adults Only?

Check-in start time: 3:00 PM; Check-in end time: midnight. Early check-in costs USD 50 (subject to availability).

Is there free parking at Kuunaa Tulum Beer Sanctuary and Spa - Adults Only?

This hotel offers free self parking.

Does Kuunaa Tulum Beer Sanctuary and Spa - Adults Only have a pool?

Kuunaa Tulum Beer Sanctuary and Spa - Adults Only features 3 outdoor pools. Guests can enjoy 24-hour pool access.

Does Kuunaa Tulum Beer Sanctuary and Spa - Adults Only have a restaurant?

Kuunaa Tulum Beer Sanctuary and Spa - Adults Only is home to A´AK Cocina de Origen, which features local and international cuisine, al fresco dining, and brunch.

Does Kuunaa Tulum Beer Sanctuary and Spa - Adults Only have a spa?

This hotel has a spa, which features hot stone massages, hydrotherapy, and body treatments.

How close is Kuunaa Tulum Beer Sanctuary and Spa - Adults Only to downtown Tulum?

Kuunaa Tulum Beer Sanctuary and Spa - Adults Only is 3 mi away from Tulum.

Kuunaa Tulum Beer Sanctuary and Spa - Adults Only Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 24 out of 46 reviews
Rating 8 - Good. 7 out of 46 reviews
Rating 6 - Okay. 6 out of 46 reviews
Rating 4 - Poor. 2 out of 46 reviews
Rating 2 - Terrible. 7 out of 46 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Ragan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my experience here! A great place for a solo traveler! Staff were friendly, kind and attentive to all my request! I genuinely felt safe here it’s quiet and peaceful. This time of year is their down season, which didn’t bother me since I was solo traveling! Food and drinks were amazing!!!
Stayed 5 nights in Nov 2025

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was super nice. Very attentive. The brewery tour was amazing. Such a cool spot to stay at!
Stayed 5 nights in Nov 2025

6/10 Okay

victoria

Stayed 5 nights in Oct 2025

2/10 Terrible

Catherine, Fairfax

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is not accurately depicted in their advertisement. We booked a pool party Sweet and the pool was disgusting - poorly maintained (see pics). No hot water in shower (no water on third day). We spoke to the staff every day about the issues and nothing was fixed. We were able to find a resort to move to after a couple days - they refused to give us a refund. Horrible place. Good for maybe a beer but not much else
Stayed 6 nights in Oct 2025

2/10 Terrible

DeJanae

Disliked: Cleanliness, property conditions & facilities
The food wasn’t great our honeymoon was ruined. I wish they cared more for the customers especially for English speaking people. We had an issue with calling the hotel and even Expedia had a tough time getting ahold of them. Nobody came to get our bags to welcome us on the hotel. We got welcomed with mosquitoes and bees which isn’t okay. After the staff saw us get bit up they offered to help us. Why not help us before the check in process that would make sense to me. Now I have bite marks all over me smh. The hotel and Expedia failed us on our honeymoon with no refund. Please spare yourselves don’t book here or I’m warning you you’re wasting your money. We didn’t see security so it felt unsafe and it’s on the side of a highway.
Stayed 6 nights in Oct 2025

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a two-night stay at La Cervecería Tulum Boutique Hotel, expecting a pleasant experience, but it was highly disappointing. Upon arrival, we weren’t told that the rooms were up four flights of stairs, and the digital key, accessed via an app, didn’t work when attempting to enter. The hotel felt deserted, with no staff present—only a cat wandering around. Its location next to a noisy highway undermined the “boutique” vibe. We upgraded to a “jacuzzi room,” but the tub was poorly placed by the entrance with no lighting. Our friends’ room had one bed, forcing one to sleep on the floor. A requested duvet never arrived. The room also had a wasp infestation—over 20 inside and a swarm on the patio, our friend was stung by a wasp while trying to sleep at night. A rainstorm flooded their entrance. Both rooms had only one towel per person for two nights, and the hot water never worked, leaving us with cold showers. The next morning, no staff were available by 9:30 AM, and multiple calls went unanswered. Expedia couldn’t reach the hotel either and advised waiting 72 hours. A restaurant employee later said they couldn’t assist, and another claimed the hotel was “closed for personal reasons,” which was unacceptable without prior notice. The poor location, lack of service, and unresolved issues made our stay stressful. We’re still awaiting a refund for the night we didn’t stay and cannot recommend this hotel. If the hotel was “closed” on the 18th we demand a refund
Stayed 2 nights in Sep 2025

8/10 Good

esmeralda

Liked: Cleanliness, amenities, property conditions & facilities
Staff members were friendly.
Stayed 4 nights in Jul 2025

10/10 Excellent

JASON R, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parts that were being used was well maintained. There were many areas not being used but still a very nice hotel. The staff were all very nice and friendly. Paco showed me many restaurants and things to do in the city, he was very helpful
Stayed 7 nights in Aug 2025

8/10 Good

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Restaurant was the highlight

The safe was friendly and we ended up upgrading to the all-inclusive for our one night stay. They say there is beer in the room but this is only true and included if the all-inclusive is booked. The eco-friendly part was big for us but this does effect if you have water or not in your room. At times we did not. The restaurant was delicious and a highlight. While we were there during the off season, it is an adult only resort BUT the owners kids were using the pool, this was a disappointment for what we were expecting in our experience.
Stayed 1 night in Aug 2025

2/10 Terrible

Cassandra

Disliked: Cleanliness, staff & service, property conditions & facilities
It is a nice traditional decor, but need better management. No hot water during my stays, during the night water hot shut off, because I could not flush the toilet twice after using it. I had to use bottled water for 2 days that I had an early pickup for my activity. Same menu, when you do all inclusive and very limited. Some days you will ask for something they told you they do not have it. I will not recommend it to anyone.
Stayed 6 nights in Aug 2025

2/10 Terrible

Sandra

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was very very poor. There was no hope water. There was no water at night when you want to use the bathroom. The had the same food everyday. In general the hotel was horrible
Stayed 6 nights in Aug 2025

10/10 Excellent

Nadege

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2025

10/10 Excellent

Rene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t complain, I would recommend to anyone.
Stayed 4 nights in Jul 2025

10/10 Excellent

Radica Nathalia, North York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the time we spent here. The reviews complain about the highway and it being loud. The whole time we were there it was quiet and peaceful. The food and drinks were delicious. The massages at the spa were very relaxing. All in all we will be definitely returning back!!! Perfect way to spend our honeymoon!
Stayed 6 nights in Jun 2025

6/10 Okay

April

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We had a great experience through dinner at the Cervecería. The restaurant performances were amazing and the service was stellar, seemed very underrated. The hotel room itself was also very nice. However, our experience was tarnished by an incident of theft. There was an accident on the highway that left the hotel without electricity from early morning hours and the rest of our stay until checkout around noon. The problem is, the door locks depend on electricity for a magnet locking mechanism. Because it was so hot in the room without AC in the morning, we went for a walk around the property, which itself is very rundown and overgrown. Looks like a wasteland, or a ghost town. We even considered going in the pool until we saw a dead bird floating in what was already unclean looking water. While we were on our walk, someone went into the room and stole my coin purse with about $200 in cash, and the room couldn’t be locked due to the electricity problem. What started as a great experience was ruined. The staff said there are cameras the owner can check, but if they depend on electricity that won’t be helpful. We weren’t expecting any help.
Stayed 1 night in Jun 2025

10/10 Excellent

Robert Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful jungle retreat. Perfect for a family vacation or trip with friends. Staff are all friendly and welcoming, Santiago, Fili, Mario and all of the staff at the brewery restaurant were simply amazing, thank you for making our first family trip to Tulum so memorable and enjoyable. One thing to remember is good bug repellent because the mosquitos were just as hospitable as the employees.
Stayed 9 nights in May 2025

6/10 Okay

Nahja, Bronx

Stayed 4 nights in Mar 2025

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’d like to start off by giving a big thanks to Abram the front desk Receptionist And Ezekiel the waiter of the restaurant The hotel was beautiful and rustic And the pool was open for us pretty much everyday day both pools to be exact Were wide open everyday Great thing was there’s a beach club right across the high way , that’s very Inexpensive The restaurant food was good , we tried different plates since we stood here for 5 nights Over WE WILL be coming back with friends
Stayed 4 nights in Mar 2025

10/10 Excellent

DIANA

Liked: Cleanliness, staff & service, property conditions & facilities
There is a cenote on site, which is great...but you cant swim in it, which is not great! Service os excellent and the all inclusive meals are very, very good!
Stayed 1 night in Mar 2025

8/10 Good

Christopher

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It says all Inclusive but when we arrived at the resort all inclusive is limited to a special menu. For example no hard alcohol is included. And for the beer you are only allowed 1 type in the all included. The staff were very nice but not trained very well.
Stayed 5 nights in Jan 2025

10/10 Excellent

Danielle Collette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean and staff was delightful. Vety unique property. They are still updating. The breakfast included was light but satisfying. We dined several times in the attached resturant and everything was delicious. The unlimited in room beer was a treat. It is far so rent a car or minibike however across the highwaythere is a beach club with a small fee to visit. Overall a great stay
Stayed 6 nights in Nov 2024

2/10 Terrible

Karen Cheryl

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My recent stay at Tulum Brewhouse Boutique Hotel in Tulum turned into a nightmare due to their unethical practices, specifically regarding unauthorized charges to my credit card. Upon returning home, I discovered charges for towels that were supposedly missing from our room. The audacity of charging me when I communicated to them that we did not take such towels and charging me merely “towels” before giving details of the accusation. When given details, they listed one beach towel, and then further invoiced for multiple other towels. It is completely unacceptable. This breach of trust reflects poorly on the hotel's integrity and customer care. Aside from this troubling incident, our stay was marred by multiple power outages, unaddressed safety concerns such as loud noises and glass smashing next door, and a general lack of responsiveness from the staff during our stay. Additionally, the hotel allowed loud music to play late into the evening, disrupting our sleep and overall experience. The staff's unhelpfulness extended to recommendations and transportation assistance, as they were dismissive and told us to find our own way from the airport. There was construction and banging from construction of hotel which staff did not tell us.

10/10 Excellent

rosanny, Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was amazing.
Stayed 4 nights in Apr 2024

10/10 Excellent

Víctor, San Pedro Sula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best receptionist I have ever encountered. I had interactions with two different front desk employees. They were fantastic! Room was nicely appointed, pool was clean and inviting. We ate dinner at the restaurant and it was outstanding. Lucky for us there was an Q acrobatic act for en. One of the best meals I have eaten in Mexico.i would highly recommend this hotel, brewery and restaurant!
Stayed 1 night in Jan 2024