Verified review
2/10 Terrible
Norman C.
May 28, 2026
Disliked: Cleanliness, check-in, communication, location, listing accuracy
A last minute ( less than 3 hours before check-in) change by the host resulted in us having to accept their offer of a property with less space, fewer amenities and accessibility challenges. The last minute change left us without the opportunity to pursue other options. We were stuck because members of our travelling group were already en route to New York from different cities. The host and Vrbo still charged us the rate for the property that was advertised, which had more space (e.g., distinct dining area), more amenities (e.g., dishwasher) and easier access (no mention in the advertised property of many stairs to enter the property, stairs within the property to a bedroom, and parking spot for only one vehicle). To plan well for our trip, we reached out to Vrbo to obtain check-in information from the host a day in advance, but we were told that this request could not be accommodated for security reasons. The process left us without options to receive the value we paid for.
Norman C.
Stayed 4 nights in May 2026