The internet service in the room that we were assigned to was faulty. I called both the front desk and the technical support number to report this on the first night, but the service problem was not corrected. The next day I personally went to the front desk and spoke to Tim, who said the he would see that the problem was remedied, but did not receive a call back from him, and when I returned to my room (3412) the problem was still not fixed, and Tim was gone for the day. So I personally went to the front desk again. The person at the front desk called tech support and I was told that it was a counter issue that they would correct. But again when I returned to my room I still could not connect with the internet. So I went back a 3rd time to the front desk, and asked them if they would give me another room that had functioning internet, which they did (3539). I was satisfied that ultimately my problem was solved, albeit arduously, and because of my perseverance. Apparently there is some inherent connectivity problem on the first floor of the building I was originally assigned to. The staff should have been aware of that; but even if they were not, the most customer oriented solution would have been to offer another room as soon as I reported back (on the first night) that the tech support fix was not successful. That said, McKenna did immediately agree to allow me to switch rooms, although I had to be the one to ask. Sincerely, Charles R. Mund, Glen Arm, Md
