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"This is a very cool upscale "resort" resurrected from one of the beautiful old buildings on the grounds of the old Buffalo State Psychiatric Center.
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At this Buffalo hotel, you'll be within half a mile (1 km) of Buffalo State College and 3 miles (5 km) of Buffalo Zoo. Shea's Performing Arts Center and Buffalo Niagara Convention Center are also within 6 miles (10 km).
Renovated in 2017
This hotel features a restaurant, a fitness center, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Free self parking, a coffee shop, and a terrace are also offered.
Free WiFi, LCD TVs
The 88 guestrooms have LCD TVs with cable channels and offer free WiFi and coffee/tea makers. Free local calls, hair dryers, and safes are also available.
Hotel Henry Urban Resort ratings based on 13 Verified Reviews
Review Summary
4.0
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Hotel Henry Urban Resort
Everyone (7)Couples (3)Family (2)
5 out of 5
Posted by a verified traveller on 19 May 2019
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Comment from Hotel Management
19 May 2019
by Elia C
Thank you for choosing Hotel Henry and for taking the time to review. We are so glad to see you enjoyed your stay and we hope to welcome you back in the future!
5 out of 5
Posted by a verified traveller on 4 Nov. 2019
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Comment from Hotel Management
9 Nov. 2019
by Elia C
Thank you for choosing Hotel Henry. We are so happy to see you enjoyed your stay and hope to welcome you back in the future!
3 out of 5
This is a very cool upscale "resort" resurrected from one of the beautiful old buildings on the grounds of the old Buffalo State Psychiatric Center. It has a great bar and a relatively small dining area that serves very good, fresh food. Prices are expensive for the most part. Breakfasts are very good, but interestingly the restaurant is not open for breakfast on Sundays ....go figure?
the hotel is quirky (interesting) VERY difficult to maneuver. very long/wide hallways. Signage could be better. Guest rooms are located down various corridors on floors 1-3 (make sure you take the right elevator!). Rooms are quite small (but that's ok) and attractive. Tall windows remotely controlled shades. Room had 2 comfortable double beds with 2 smallish, very soft, pillows per bed and a thin blanket. there were no extra pillows and on;y 1 extra blanket (we did not request additional pillows or blankets but I'm sure that we would have been accommodated if we had). We were there for 3 nights and expected to unpack our suitcases but there was no dresser and only one small drawer under the table with the coffee maker....so we had to live out of our suitcases. No refrigerator in room. The bathroom was nice, attractive. When we used towels and bath mat we left them on the floor to be picked up and replaced by housekeeping. Neither were replaced...we used extra towels from under the sink...again not a huge deal but with and upscale hotel I feel that attention to detail is expected.
Posted by a verified traveller on 29 Oct. 2019
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Comment from Hotel Management
2 Nov. 2019
by Elia C
Thank you for choosing Hotel Henry and taking the time to review. I am sorry to hear that your recent stay with us was not to your liking. We always appreciate constructive criticism so that we may always continue improving.
We are happy to hear that you enjoyed your meals at 100 Acres. You stated that 100 Acres is closed for breakfast on Sundays, but we are indeed open every morning for breakfast. Sunday nights however, as stated on our website, we are closed for dinner service.
Internal wayfinding has taken longer than expected to plan, test, and implement. For this reason, our Front Desk staff will almost always walk guests to their elevator with a map and clear instructions on how to find their room. Management is actively taking steps to make interior wayfinding clearer for our guests. We apologize that the historic layout of the property inconvenienced you during your stay.
We deeply apologize that housekeeping did not fully service your room for you and have brought this issue up to our housekeeping management team to prevent issues like this from happening again.
Thank you, again, for sharing your comments. As we stated in the thank-you email you received the day after your stay, we truly appreciate when guests share comments, suggestions or concerns regarding their stay. The additional perspective and information that only you can offer helps to make Hotel Henry a consistently evolving hotel to provide the highest level of possible comfort for our guests. Again, I apologize for our mistake and your inconvenience. We hope to welcome you to Hotel Henry again.
5 out of 5
Posted by a verified traveller on 24 Sep. 2019
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Comment from Hotel Management
27 Sep. 2019
by Elia C
Thank you for choosing Hotel Henry, we are so happy to see you enjoyed your stay. We hope to welcome you back in the future!
5 out of 5
Good. Enjoyed. Good location. Great rooms. Well ventiated
Posted by a verified traveller on 16 Jul. 2019
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Comment from Hotel Management
16 Jul. 2019
by Elia C
Thank you for choosing Hotel Henry and for taking the time to review. We are so happy to see that you enjoyed your stay with us and hope to welcome you back in the future!
3 out of 5
I don’t know why I am being charged twice. I booked the hotel through Travelocity and paid $499.34 for two rooms and then I see two more charges from hotel in the amount of $177.30 each. I need the refund from the hotel now.
Posted by a verified traveller on 15 Jul. 2019
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Comment from Hotel Management
16 Jul. 2019
by Hotel Henry
Thank you for choosing Hotel Henry. We are sorry you did not bring this to our attention sooner. If you would like for us to look into this issue for you, please contact the hotel directly.
1 out of 5
terrible location and very deceiving website advertisement
Posted by a verified traveller on 8 Jul. 2019
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Comment from Hotel Management
9 Jul. 2019
by Elia C
Thank you for choosing Hotel Henry and for taking the time to review. I sincerely appreciate the comments that only a guest can offer regarding their stay. I am disappointed that your stay did not meet your expectations. We believe the surrounding city of Buffalo – its cultural institutions, its architecture, its adult playgrounds – are the treasures to be enjoyed. While Hotel Henry is not a luxury property, we offer most amenities that you would find at other Upper Upscale hotels. We feel that our historic property, central location, contemporary guest rooms, in-house art galleries, and friendly service are offered at a very accessible and value-filled price point.Thank you, again, for sharing your comments. It is our hope that we will have the opportunity to welcome you back in the future.
3 out of 5
Tub didn’t drain and a make up stained washcloth was mixed in our clean towels. Room was comfortable. Confusing to find check in and elevators . Parking was limited.
Posted by a verified traveller on 30 Apr. 2019
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Comment from Hotel Management
5 May 2019
by Elia C
Thank you for your review - guest comments and observations are valuable to management and staff of the hotel. We were so glad to hear that you found your room comfortable. We are very sorry, however, that your experience was not flawless. Internal wayfinding has taken longer than expected to plan, test, and implement. Management is actively taking steps to make interior wayfinding clearer for our guests. We apologize that the historic layout of the property inconvenienced you during your stay. We are grateful you have brought these issues to our attention so we may correct mistakes and offer a sincere apology. It is our hope that we will have the opportunity to welcome you back in the future.
4 out of 5
Posted by a verified traveller on 20 Apr. 2019
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Comment from Hotel Management
20 Apr. 2019
by Elia C
Thank you for choosing Hotel Henry and for reviewing. We hope we are able to welcome you back in the future.
5 out of 5
Posted by a verified traveller on 15 Apr. 2019
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Comment from Hotel Management
16 Apr. 2019
by Elia C
Thank you for choosing Hotel Henry and for taking the time to review. We are so happy to see you enjoyed your stay with us, and hope to see you again in the future!
There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. There's an onsite business center. WiFi is free in public spaces. Event space at this hotel measures 20000 square feet (1858 square meters) and includes a conference center. A fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly Hotel Henry Urban Resort. Self parking is free. A complete renovation of Hotel Henry Urban Resort was completed in May 2017. This 3.5-star Buffalo hotel is smoke free.
88 guestrooms or units
4 levels
3 buildings
20000 sq ft of conference space
1858 sq m of conference space
Built in 1872
Dining venue
Bar or lounge
Coffee shop
Conference center
Business facilities
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Terrace
Garden
Television in lobby
Elevator
No smoking on site
Family Friendly Amenities
Free WiFi
Laundry facilities
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
, Valet parking (surcharge)
Transport
Parking: Free self parking; valet parking available for a surcharge
Room Amenities
Hotel Henry Urban Resort offers 88 air-conditioned accommodations with safes and coffee/tea makers. LCD televisions come with premium cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Buffalo hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.
LCD television
Cable channels
Premium channels
Coffee maker
Bathtub or shower
Housekeeping (daily)
Local calls (free)
Hair dryer
Safe
Toiletries (free)
Iron and ironing board
Desk
Climate control (heating)
Ensuite bathroom
Food & Drink
For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 11 AM.
Hotel Henry Urban Resort has a restaurant on site.
Nearby Activities
Recreational amenities at the hotel include a fitness center.
Hotel Policies
Check-in
Check-in time starts at 4 PM
Minimum check-in age is: 21
Special check-in instructions:
The check-in location differs from the property location. To check in, go to Take elevator to floor 2
The check-in location differs from the property location. To check in, guests will need to go to Take elevator to floor 2
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
Only service animals are allowed
Debit cards not accepted
No rollaway/extra beds available
Fees
Guests will be asked to pay the following charges at the property:
A 8.75 percent city/local tax will be charged
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between USD 5 and USD 20 per person (approximately)
Valet parking fee: USD 15 per day (in/out privileges)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
