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Hyatt Place Chicago/Downtown - The Loop

3-star property
28 North Franklin Street, Chicago, IL 1-855-887-0424
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4.3 out of 5
Very good!
See all 31 Travelocity Reviews

"Walls were very thin. We could hear next door talking all night " More

By a verified traveller on Mon 22 Jul 2019

Points Of Interest

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Hotel Description

3-star hotel near Willis Tower

City center stay

Within a 10-minute walk of this The Loop hotel, you'll find Cadillac Palace Theatre and Willis Tower. Chicago Riverwalk and Skydeck Ledge are also within half a mile (1 km).

Free breakfast

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Traveling on business? Take advantage of the business center, free WiFi in public areas, and valet parking. Enjoy the free buffet breakfast each morning.

Free WiFi, sofa beds

Featuring conveniences like sofa beds and refrigerators, the 206 guestrooms also offer free WiFi and TVs with digital channels. MP3 docks, coffee/tea makers, and free newspapers are also available.

Room, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max
C$127* Per night/room 3 Apr. - 4 Apr.

Room, Multiple Beds

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Room, 1 Queen Bed with Sofa bed, Accessible, Bathtub

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Room, Accessible

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed with Sofa bed, Accessible, Bathtub

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Multiple Beds

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Hyatt Place Chicago/Downtown - The Loop ratings based on 31 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt Place Chicago/Downtown - The Loop

Everyone (28) Business (1) Family (1)
4 out of 5
Walls were very thin. We could hear next door talking all night

Posted by on 22 Jul. 2019

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Comment from Hotel Management

23 Jul. 2019 by Heather

Thank you for the review!

5 out of 5
Great location and great service. Large rooms and friendly staff.

Posted by on 8 Jul. 2019

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Comment from Hotel Management

11 Jul. 2019 by Heather

We appreciate the review! Hope to host you again!

3 out of 5
The power went out around 10pm and was out until 3 or 4am. It was a bit of a hinderance as we had just returned from dinner.

Posted by on 3 Feb. 2019

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Comment from Hotel Management

7 Feb. 2019 by AM

Thank you for your feedback and am so sorry about the power outage. Trust me, we were suffering along with you- I really wish we had control, however it was a city-wide issue. We do hope to see you return soon!!

5 out of 5
Tomas was very helpful..he went out if his way. Breakfast was filling

Posted by , from Toronto on 17 Sep. 2018

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Comment from Hotel Management

17 Sep. 2018 by AM

Thank you so much for your response! We will be sure to pass on your kind words to Tomas as well!! We hope to see you again soon.

3 out of 5
While the hotel itself was nice, the staff working the front desk were not very helpful or knowledgeable. They did make up for some of their blunders with a free glass of wine which took the edge of my unhappiness off a bit.

Posted by on 17 Sep. 2018

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Comment from Hotel Management

17 Sep. 2018 by AM

We are so sorry to hear that your stay was anything less than excellent! We hope to see you again soon to have another opportunity to better serve you!!

4 out of 5
Nice and clean hotel. Good location. Friendly staff.

Posted by on 17 Sep. 2018

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Comment from Hotel Management

17 Sep. 2018 by AM

Thank you so much for your response! We hope to see you again soon!

3 out of 5
The room wasn't very fitting for the number of people we had. The pool was amazing. The breakfast was ok. The food st the bar was ok. Alcohol was cut off early to what we are used to so that was disappointing.

Posted by on 12 Sep. 2017

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Comment from Hotel Management

1 Oct. 2017 by Jesse Nichols

We're sorry for any inconvenience you may have experienced. We will work hard to correct the issue. Thank you for your feedback!

4 out of 5

Very close to Union Station

Pros: We enjoyed the cleanliness and safety of the hotel. The free breakfast and free WIFI was a nice touch.
Cons: Not sure anything can be improved within their power. Like I said, the brick wall view wasn't the greatest, but it's okay.
Location: We were able to walk from Union Station a few blocks away to this Hyatt. Super close to Millennium Park and all the shopping on State St. and Michigan
This hotel was a great experience for us. We booked a last minute Travelocity deal for around $150/night for two nights. I was a little disappointed that they would not budge on upgrading us to a higher floor. I would have been willing to talk prices, but was shut down pretty quickly. The room was very nice, but the view was of a brick wall. It was deceiving as we could never tell what time of day it was. Understandable though, due to being smack in the middle of the city. The breakfast was very delicious.

Posted by , from Chicago, IL on 19 Jun. 2017

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1 out of 5

Don't stay here!!!

The toilet was clogged and when we tried to call the front desk and our phone didn't work. The morning of check out housekeeping kept knocking on the door. We told them the first time that we weren't leaving until check out time. We felt like we were being rushed out. When we did check out the front desk attendant was not empathetic at all. She was acting like it was our fault about everything. She was really rude. She then said we wouldn't have to pay for parking but then they charged us anyway. I will never stay there again. I don't recommend it to anyone else. The staff was rude and didn't help us in any way.

Posted by on 16 Jun. 2017

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3 out of 5

Decent hotel with some quirks

Pros: The decor was nice and updated, the room was spacious, and the bed was comfortable.
The hotel is in a great location but depending on your room, you may have an unpleasant view of the building right next door. The staff was decent, breakfast was decent, room was decent. However, our fridge never got cold even after replacing it, our bathroom fan didn't work, and the temperature control was not accurate. The walls are extremely thin. We could hear everything from the room next door as well as the maid constantly coming in and out of the cleaning closet right outside our room.

Posted by , from Detroit, MI on 22 May 2017

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About the Hyatt Place Chicago/Downtown - The Loop

Location 28 North Franklin Street, Chicago, IL 60606

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi and wired Internet. A business center and meeting rooms are available. A 24-hour fitness center, tour/ticket assistance, and concierge services are also featured at the business-friendly Hyatt Place Chicago/Downtown - The Loop. Parking is available for a fee. This 3-star Chicago hotel is smoke free.

  • 1 building
  • 206 guestrooms or units
  • 17 levels
  • 3 conference rooms
  • Built in 2015
  • Buffet breakfast (free)
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Sofa bed
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Airport: Chicago, IL (MDW-Midway Intl.) (18.1 km / 11.3 mi)
  • Train station: Millennium Station (1.1 km / 0.7 mi)
  • Metro station: Washington-Wells Station (0.1 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hyatt Place Chicago/Downtown - The Loop offers 206 air-conditioned accommodations with MP3 docking stations and safes. Digital television is provided. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers, designer toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Pull-out sofa bed
  • MP3 dock
  • Television
  • Digital channels
  • Refrigerator
  • Coffee maker
  • Bathtub or shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily.

Hyatt Place Chicago/Downtown - The Loop has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 1:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Only service animals are allowed
  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 69.00 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hyatt Place Chicago/downtown-the Loop Hotel Chicago
  • Hyatt Place Chicago/downtown-the Loop Hotel
  • Hyatt Place Chicago/downtown-the Loop Chicago
  • Hyatt Place Chicago/downtown-the Loop
  • Hyatt Place Chicago/Downtown Loop Hotel
  • Hyatt Place Chicago/Downtown Loop Chicago
  • Hyatt Place Chicago/Downtown Loop
  • Hyatt Place Chicago/downtown the Loop
  • Hyatt Chicago The Loop Chicago
  • Hyatt Place Chicago/Downtown - The Loop Hotel
  • Hyatt Place Chicago/Downtown - The Loop Chicago
  • Hyatt Place Chicago/Downtown - The Loop Hotel Chicago

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.