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Hotel Centrale

4.0 star property
Family-friendly 4-star hotel near Basilica of Santa Maria Novella

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Photo gallery for Hotel Centrale

Exterior
Lobby sitting area
Lobby sitting area
Executive Suite, 2 Bedrooms | Bathroom
Junior Suite

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Parking available

Explore the area

View in a map
Via dei Conti 3, Florence, FI, 50123
  • Place, Piazza di Santa Maria Novella
    ‪2 min walk‬
  • Place, Cathedral of Santa Maria del Fiore
    ‪3 min walk‬
  • Place, Basilica of Santa Maria Novella
    ‪3 min walk‬
  • Airport, Florence (FLR-Peretola)
    ‪15 min drive‬

Room options

View all photos for Classic Double Room, 1 Double Bed

Frette Italian sheets, premium bedding, memory foam beds, minibar

Classic Double Room, 1 Double Bed

9.4 out of 10
Exceptional
(28 reviews)
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Classic Triple Room, 1 Bedroom

Classic Triple Room, 1 Bedroom

Classic Triple Room, 1 Bedroom

9.4 out of 10
Exceptional
(3 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Double Room Single Use

Frette Italian sheets, premium bedding, memory foam beds, minibar

Double Room Single Use

9.6 out of 10
Exceptional
(8 reviews)
  • 18 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Superior Double Room, 1 Double Bed

Superior Double Room, 1 Double Bed

Superior Double Room, 1 Double Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Double Room, 1 Double Bed, City View

Double Room, 1 Double Bed, City View

Double Room, 1 Double Bed, City View

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

8.0 out of 10
Very good
(1 review)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Classic Twin Room

Frette Italian sheets, premium bedding, memory foam beds, minibar

Classic Twin Room

9.2 out of 10
Wonderful
(5 reviews)
  • 18 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Suite, 2 Bedrooms

Executive Suite, 2 Bedrooms | Living area

Executive Suite, 2 Bedrooms

  • 120 sq m
  • 2 bedrooms
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed

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About the area

Florence

City center stay.At this Historic Centre of Florence hotel, you'll be well placed to visit Piazza di Santa Maria Novella and Basilica of Santa Maria Novella, both within a 5-minute walk. Cathedral of Santa Maria del Fiore and Ponte Vecchio are also within half a mile (1 km).

What's nearby

  • Piazza di Santa Maria Novella - 2 min walk - 0.2 km
  • Via de' Tornabuoni - 2 min walk - 0.2 km
  • Cathedral of Santa Maria del Fiore - 3 min walk - 0.3 km
  • Basilica of Santa Maria Novella - 3 min walk - 0.3 km
  • Piazza del Duomo - 6 min walk - 0.6 km

Getting around

  • Unità Tram Stop - 5 min walk
  • Florence (ZMS-Santa Maria Novella Train Station) - 7 min walk
  • Florence Airport, Peretola (FLR) - 26 min drive

Restaurants

  • ‪Trattoria Dall’oste - ‬5 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪La Cantinetta - ‬4 min walk
  • ‪Sophia Loren Original Italian Food - ‬5 min walk
  • ‪Ciro & Sons - ‬2 min walk

About this property

Hotel Centrale

Family-friendly 4-star hotel near Basilica of Santa Maria Novella
Along with a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center, a meeting room, and coworking spaces are available. Event space at this hotel measures 2153 square feet (200 square meters) and includes a conference center. A library, multilingual staff, and tour/ticket assistance are also featured at the family-friendly Hotel Centrale. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

  • 1 building
  • 35 guestrooms or units
  • 3 levels
  • 2153 sq ft of conference space
  • 200 sq m of conference space
  • Built in 1800
  • Full breakfast (free)
  • Manager's reception (free)
  • Deli
  • Childcare (surcharge)
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Television in lobby
  • Bellhop
  • Elevator
  • Bar or lounge
Hotel Centrale offers 35 air-conditioned accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. Memory foam beds feature Frette Italian sheets and premium bedding. A pillow menu is available. 40-inch flat-screen televisions come with satellite channels. Bathrooms include bathrobes, slippers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary bottled water. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

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Property amenities

Family friendly

  • Children's games
  • Children's toys
  • In-room babysitting (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 38 per day); discounts available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Valet parking on site (EUR 40 per day; includes in/out privileges)
  • Limited onsite valet parking
  • Onsite parking options include a garage and a carport

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 9-hole adjacent golf course
  • Golf clubs/equipment
  • Library
  • Optional golf privileges
  • Piano
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • 40-inch flat-screen TV with cable/satellite channels

Bedroom

  • Blackout drapes
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Pillow menu

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free weekday newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 50 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 7.00 per person, per night, up to 7 nights. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 69 per vehicle (one-way, maximum occupancy 4)
  • Valet parking fee: EUR 40 per day (in/out privileges)
  • Nearby parking fee: EUR 38 per day (656 ft away)
  • Pet fee: EUR 20 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 50 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts major credit cards, Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, Eurocard, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Centrale Florence
Centrale Hotel
Hotel Centrale Florence
Centrale Dimora Storica Florence
Centrale Dimora Storica Hotel
Relais Hotel Centrale Florence
Relais Centrale Florence
Relais Centrale
Hotel Centrale Hotel
Hotel Centrale Florence
Hotel Centrale Hotel Florence
Relais Hotel Centrale Residenza D 'Epoca

Hotel Centrale Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 617 out of 1003 reviews
Rating 8 - Good. 299 out of 1003 reviews
Rating 6 - Okay. 67 out of 1003 reviews
Rating 4 - Poor. 13 out of 1003 reviews
Rating 2 - Terrible. 7 out of 1003 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Ashish, Basel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy hotel with great staff. Location is very nice.
Stayed 3 nights in Oct 2025

10/10 Excellent

Kyle

Stayed 1 night in Oct 2025

8/10 Good

Sarah

Stayed 3 nights in Oct 2025

10/10 Excellent

Susan, Bellevue

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Comfortable room - nice bed linen and towels. The room has a mini refrigerator, a safe and Nespresso coffee machine which were quite useful. Most of all the staff were extremely friendly and helped with the smallest questions.
Lobby/ Reception
Lobby/ Reception
Lobby/ Reception
Lobby/ Reception
Stayed 1 night in Oct 2025

8/10 Good

Babak

Stayed 3 nights in Oct 2025

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our honeymoon stay was excellent the staff was very friendly and helpful and gave great advice about the city. I will recommend anyone that stays in Florence to stay here feel safe and a great location inside the city and commute to the hotel.
Stayed 4 nights in Oct 2025

10/10 Excellent

Matias, Tustin

Travelled with partner
Liked: Amenities
Very convenient to the major tourist sites around Florence. Great place to stay.
Stayed 4 nights in Sep 2025

10/10 Excellent

MIchael

Liked: Cleanliness, property conditions & facilities
Breakfast was nice. They allowed us to store our luggage for several hours after checking out which was a big help. The location is perfect for sightseeing as we were able to walk to everything: duomo, academia, Uffizi, etc.
Stayed 3 nights in Sep 2025

10/10 Excellent

Richard, San Juan Capistrano

Stayed 3 nights in Sep 2025

10/10 Excellent

Belal

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort

Gem of a hotel

Amazing hotel - very good location, big rooms and great staff. Breakfast is spot on.
Stayed 1 night in Sep 2025

10/10 Excellent

Kia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing! It was right in the centre and an easy walk to all the sites. The rooms were very clean and the breakfast service was wonderful. Would highly recommend staying at this hotel if you are ever in Florence.
Stayed 4 nights in Sep 2025

10/10 Excellent

Anthony

Stayed 3 nights in Aug 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 3 nights in Jul 2025

4/10 Poor

Roxanne

Stayed 1 night in Jun 2025

10/10 Excellent

Pritpal Singh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
pleasant stay
Stayed 2 nights in Jun 2025

10/10 Excellent

Adriana

Stayed 3 nights in Jun 2025

6/10 Okay

Sarah

Travelled with family
Liked: Cleanliness
Property is very old, the elevator is extremely small and slow and takes forever to get to your floor. We ended up taking the 3 stories of stairs to get to our room. Very basic in the rooms, not luxury at all however they were clean and had all the basics you would need. Lobby is very basic as well. Staff is very nice and helpful, called for taxis for us and answered all our questions. Great location, super close to Duomo and 10 min walk to the Uffizi and Academia. Breakfast buffet was awful, did not eat anything from it. Overall, the hotel needs some updates including the elevator and breakfast options along with updating the bathrooms in the rooms and the lobby but it was clean and convenient. Would not stay again.
Stayed 3 nights in Jun 2025

6/10 Okay

Colin

Liked: Cleanliness
Disliked: Property conditions & facilities
Reveption staff
Stayed 2 nights in Jun 2025

10/10 Excellent

IAIN

Liked: Cleanliness, staff & service

Very nice but could be better with a little effort

Mattress a bit too firm. Energy saving feature where lights seemed to switch themselves off unexpectedly. Toilet cistern didn't flush properly. A lot of discoloured limescale around shower head.
Stayed 4 nights in Jun 2025

10/10 Excellent

Gino

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Henry

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff at Hotel Centrale are great, very professional & helpful. Check-in was a breeze. The property is very nice and our room was spacious and comfortable. Highly recommend this hotel.
Stayed 3 nights in May 2025

10/10 Excellent

Yohanan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2025

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We left our hearts in Hotel Centrale

We loved Hotel Centrale. We can't wait to come back. The breakfast was amazing too.
Stayed 2 nights in May 2025

10/10 Excellent

Henrik

Liked: Cleanliness, amenities, property conditions & facilities
Very good location, close to everything, very nice and helpful front desk staff
Stayed 4 nights in May 2025