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"This place is too old. But staffs are all friendly and helpful. Also the location is not bad. " More

By a verified traveller on Sun 29 Dec 2019

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Hotel Description

3-star hotel near Royal Hawaiian Center

In shopping district

Within a 10-minute walk of this Waikiki hotel, you'll find Royal Hawaiian Center and Waikiki Beach Walk. Hawaii Convention Center and Waikiki Beach are also within half a mile (1 km).

Business services

This hotel features an outdoor pool and a 24-hour fitness center. Traveling on business? Take advantage of the 24-hour business center and WiFi in public areas. Self parking, a coffee shop, and a terrace are also offered.

WiFi, balconies

In addition to flat-screen TVs with cable channels, the 311 guestrooms offer WiFi and balconies. Other amenities include hair dryers, safes, and phones.

City View Hotel

Bed Count 3 Twin Beds Maximum Occupancy 3 Max
C$118* Per night/room 29 Feb. - 1 Mar.

1-Bedroom City View Kitchen – Diamond Head Tower

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Partial Ocean View with Kitchen - Diamond Head Tower

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, Kitchen, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

1-Bedroom Ocean View Kitchen – Diamond Head Tower

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Ambassador Hotel Waikiki ratings based on 72 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Ambassador Hotel Waikiki

Everyone (27) Couples (5) Family (12)
1 out of 5
This property is old and in need of many repairs and updates. Items are torn, broken and worn out in the rooms. It looks nothing like the photos on their site. Wish we could have stayed somewhere else.

Posted by on 8 Feb. 2020

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Comment from Hotel Management

9 Feb. 2020 by Guest Relations

Aloha Sue, Thank you for choosing to stay with us. We appreciate your feedback, and we sincerely apologize for the inconvenience you encountered. Please rest assured that we've shared your comments with the appropriate departments. If you wish to discuss your stay further, please feel free to reach out to us. We hope you can give us another chance in the future. Mahalo, Guest Relations

4 out of 5
This place is too old. But staffs are all friendly and helpful. Also the location is not bad.

Posted by on 29 Dec. 2019

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Comment from Hotel Management

31 Dec. 2019 by Guest Relations

Aloha Nickolas, Thank you for choosing to stay with us. We are happy to hear you had a great experience with our friendly and helpful staff. We hope to welcome you back soon. Mahalo, Guest Relations

2 out of 5
A/C Reno-control was no in. It took about 45/50min after my call to front fest asking for the control - room was very warm! Room facilities are all very much old with wear and tears here and there. Cups/Glasses and other kitchen items looked not clean inside rather dirty drawers. No wraps covered the cup , glasses, plates and the others which I just could not feel I can used them. Beds,shower era are clean n decent. Curtain could not close to cut outside light, Door safety lunch not Good ( could not turn to the end to kick) and many Damaged wood lock area reminded me something Happened not once but some more times to try to open the door ( could not feel security ). Water Bag idea is Good !

Posted by on 19 Oct. 2019

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Comment from Hotel Management

22 Oct. 2019 by Guest Relations

Aloha, Mahalo for staying with us and bringing this to our attention. We are very sorry to hear about the lapse in service and inconveniences that you experienced during your stay. Our guest experience is our top priority and we greatly value your feedback. We would welcome a chance to discuss these issues with you. Please accept our deepest apologies and we look forward to the opportunity to host you again. Mahalo, Guest Relations

1 out of 5
If you don’t mind living with roaches and old, mildew and conditions. You should stay here! Otherwise don’t!

Posted by on 30 Aug. 2019

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Comment from Hotel Management

4 Sep. 2019 by Guest Relations

Aloha, Thank you for taking the time to leave a review. We're sorry to hear your visit did not exceed your expectations. Our guest experience is our top priority and we have shared your feedback with management for future improvement. Please accept our apologies, and we look forward to the opportunity to host you again. Mahalo, Guest Relations

2 out of 5
The poor place is literally falling apart. The staff made it as comfortable as they could.

Posted by on 18 Aug. 2019

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Comment from Hotel Management

24 Aug. 2019 by Guest Relations

Aloha, Thank you for taking the time to leave a review. We're sorry to hear you did not have a pleasant stay. Please know we value the feedback and have shared your comments with management for future improvement. Please accept our apologies, and we look forward to the opportunity to host you again. Mahalo, Guest Relations

4 out of 5

Posted by on 17 Aug. 2019

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Comment from Hotel Management

24 Aug. 2019 by Guest Relations

Aloha, Thanks for staying with us. We appreciate the review and we look forward to welcoming you again. Mahalo, Guest Relations

1 out of 5
There is cockroaches. There is no pan to cook if we wanted to cook. Parking fee a day too expensive. Resorts fee expensive even we dont use it.

Posted by on 1 Jul. 2019

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Comment from Hotel Management

3 Jul. 2019 by Guest Relations

Aloha, Mahalo for taking the time to leave a review. We're sorry to hear about the issues you experienced during your recent visit. We have shared your feedback with the appropriate departments. We hope you can give us another chance in the future. Sincerely,

5 out of 5

Posted by on 20 Jun. 2019

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Comment from Hotel Management

20 Jun. 2019 by Guest Relations

Aloha, Thanks for the great rating! We hope you stay with us again in the future. Sincerely, Guest Relations

3 out of 5
The shopping areas and beach are within walking distance. Don't let the property photos fool you. Our room, 1803, was like a Days Inn, or Motel 6. Outdated. Photos make rooms look bright and cheery. Room was actually dim and blah. Furniture is worn and looked like it was picked up at a second hand store. Stove was rusty and 1980's lookin old. The A/C would drain into a trash can on the balcony, which no one bothered to empty. Would run over all over the balcony. Only option was to dump over the side. Someone down below got a shower and wasn't happy. There ARE no chairs or pretty table and flowers on the balcony, and paint on walls and floor are chipped off and run down. The balcony, partial ocean view photos...? Right off the left of the photo, are tall buildings. So "partial" is a bit mis-leading. It's more, SLIVER view of the ocean. Loooong waits for the elevator. One lady at front desk was wonderful and very friendly. She should be in charge of training the rest of the staff, cause the rest seemed a bit standoffish. BUT, we didn't go to Hawaii for the hotel. The sheets were clean, and we didn't spend much time in the room. I didn't expect a Hilton Garden Inn, but good lord, update the rooms and elevator and clean the place up.

Posted by on 26 May 2019

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Comment from Hotel Management

30 May 2019 by Guest Relations

Aloha, Thanks for taking the time to leave your review! Please know your comments are very important to us. If you'd like to discuss this experience further, we kindly ask that you please reach out directly with your contact info. We sincerely hope you give us another chance in the future. Sincerely, Guest Relations

3 out of 5
Need improvement with customer the room was less than two stars

Posted by on 6 May 2019

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Comment from Hotel Management

11 May 2019 by Guest Relations

Aloha, Thanks for taking the time to leave your review! If there was anything unsatisfactory about your stay, please feel free to let us know so that we may improve. Sincerely, Guest Relations

About the Ambassador Hotel Waikiki

Location 2040 Kuhio Ave, Honolulu, HI 96815

Property Features

Ambassador Hotel Waikiki offers its guests an outdoor pool, a 24-hour fitness center, and complimentary bicycles. There's a coffee shop/café on site. You'll find a 24-hour business center on site. WiFi is available in public spaces for a fee. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Ambassador Hotel Waikiki. For a fee, parking is available. This 3-star Honolulu hotel is smoke free.

  • 311 guestrooms or units
  • 19 levels
  • 2 buildings
  • Built in 1968
  • Coffee shop
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Terrace
  • Gift shop
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Grocery/convenience store
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge)

Transport

  • Airport: Honolulu, HI (HNL-Daniel K. Inouye Intl.) (14.6 km / 9.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Ambassador Hotel Waikiki offers 311 air-conditioned accommodations with safes and hair dryers. Rooms open to balconies. Flat-screen televisions come with cable channels. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • Private balcony
  • Flat-screen television
  • Cable channels
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. The tax ID number is GE-178-053-9392-01R TA-178-053-9392-01R.

  • Debit cards not accepted
  • Tax ID - GE-178-053-9392-01R TA-178-053-9392-01R
  • Cash or credit card deposit required
  • Parking height restrictions apply
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

The resort fee includes:

  • Fitness center access
  • Sporting facilities or equipment
  • Bicycle storage
  • Business center/computer access
  • Internet access
  • Phone calls
  • In-room safe
  • Housekeeping
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Ambassador Hotel
  • Ambassador Hotel Waikiki
  • Ambassador Waikiki
  • Ambassador Waikiki Hotel
  • Hotel Ambassador Waikiki
  • Waikiki Ambassador
  • Waikiki Ambassador Hotel
  • Ambassador Hotel Honolulu
  • Ambassador Hotel Waikiki Hawaii/Honolulu
  • Ambassador Hotel Waikiki Hotel
  • Ambassador Hotel Waikiki Honolulu
  • Ambassador Hotel Waikiki Hotel Honolulu
url importing https://www.travelocity.ca/Honolulu-Hotels-Ambassador-Hotel-Waikiki.h894997-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.