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The Marlborough Hotel

2-star property
331 Smith St, Winnipeg, MB 1-855-887-0424
2.7 out of 5
See all 6 travelocity Reviews

"Friendly and efficient staff. Alas, my room has no a/c or even a window for some fresh air! " More

By a verified traveller on Wed 07 Aug 2019

Points Of Interest

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Hotel Description

Hotel near Canada Life Centre in Winnipeg

Downtown Winnipeg stay

Within a 15-minute walk of this Downtown Winnipeg hotel, you'll find Canada Life Centre and University of Winnipeg. Also, RBC Convention Centre Winnipeg is within half a mile (1 km) and Canadian Museum for Human Rights is within 2 miles (3 km).

Free breakfast

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the free WiFi in public areas and onsite conference space. Enjoy the gym and free cooked-to-order breakfast each morning.

Comfy beds, WiFi

The 148 guestrooms offer pillowtop beds, WiFi, and TVs. Other amenities include room service, coffee/tea makers, and free newspapers.

Standard Room, 2 Double Beds, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max
CA $80* Per night/room 19 May - 20 May

Deluxe Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Suite, 1 Bedroom, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Business Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

The Marlborough Hotel ratings based on 6 Verified Reviews

Review Summary
2.7 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 1.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for The Marlborough Hotel

Everyone (3) Couples (1) Family (2)
5 out of 5

Posted by on 13 Sep. 2019

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Comment from Hotel Management

15 Sep. 2019 by Chris Martin | Guest Services

Thank you for the 5star rating, we appreciate your feedback!

2 out of 5
Check in took over 45 minutes. Rooms were run down. One room had no headboards and the lamps were not even plugged in. The other room had no batteries in the tv remote. WiFi only worked near the doorway. We had to park across the road, which cost in total about 25 CAD for the one night we were there.

Posted by on 18 Aug. 2019

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Comment from Hotel Management

20 Aug. 2019 by Dheeraj K. - Guest Services Manager

We are very sorry you were not able to enjoy your stay with us. We will definitely look into these things and talk to the staff, housekeeping manager in regards to your check in time and room. Thank you for letting us know

3 out of 5
its a great breakfast for free The pools is always out of order the place is amazing in Architecture and design of the staff is friendly and courteous very clean rooms surrounding areas not the best lots of rough looking people around

Posted by on 25 Apr. 2019

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Comment from Hotel Management

29 Apr. 2019 by Rushi P

Dear Guest, Thank you for taking the time to tell us about your stay at The Marlborough Hotel. Please allow me to express my sincerest apologies in this format. We continuously strive to meet your needs and expectations; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Kind regards

4 out of 5
Friendly and efficient staff. Alas, my room has no a/c or even a window for some fresh air!

Posted by on 7 Aug. 2019

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Comment from Hotel Management

12 Aug. 2019 by Dheeraj Kumar - Guest Services Manager

Dear guest, Thank you for your review. We are pleased as our staff was friendly and efficient. Good customer service is our top priority and we are glad you experienced it. I’m very sorry that you had issues with the AC, I’ll mention it to our maintenance team. We will make sure to be careful on that on your next stay. Hope to see you soon again. Thank you for staying with us.

1 out of 5
The fact that rift raft met us at the door and that it is obviously a wel fare hotel frequented by pimps and hookers not good. I am surprised Travelocity offered it

Posted by on 26 Jul. 2019

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Comment from Hotel Management

29 Jul. 2019 by Dheeraj Kumar - Guest Services Manager

Dear Guest, We apologize you did not enjoy your stay. We are 2.5 star hotel and always make sure to give best services. We definitely are not welfare hotel, however I’m sorry you felt this way. I hope you give us chance to make your next stay better. Thank you for staying with us.

1 out of 5

Beware! Stay away!

Dirty,. Disgusting, $22 for parking. Full of intoxicated peoplepeople, tiny tiny room. Stains all over the bed. Shower to dirty to even use. Gross. Do not walk around bare foot in your room.

Posted by , from Ontario on 19 Sep. 2015

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About the The Marlborough Hotel

Location 331 Smith St, Winnipeg, MB R3B2G9

Property Features

The Marlborough Hotel offers its guests an indoor pool, a waterslide, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi. Event space at this hotel measures 39999 square feet (3716 square meters) and includes conference space. The business-friendly The Marlborough Hotel also features complimentary newspapers in the lobby, laundry facilities, and room service (during limited hours). Smoking is allowed in designated areas at this Winnipeg hotel.

  • 1 building
  • 148 guestrooms or units
  • 9 levels
  • 39999 sq ft of conference space
  • 3716 sq m of conference space
  • Cooked-to-order breakfast (free)
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Waterslide
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi , Internet access - wireless

Transport

  • Train station: Winnipeg Union Station (1.1 km / 0.7 mi)

Room Amenities

The Marlborough Hotel offers 148 accommodations with safes and complimentary newspapers. Beds feature pillowtop mattresses. Televisions come with pay movies. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Television
  • Movies for purchase
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free cooked-to-order breakfast daily from 7 AM to 11 AM.

Joannas Cafe - This café serves breakfast, lunch, and dinner.

The Regal Beagle - This pub specializes in American cuisine and serves dinner only. Happy hour is offered.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a waterslide, an indoor pool, and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 1:00 AM

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 15.0 per day.

Pet Policy

  • Pets: CAD 10 per pet, per night
  • Smoking rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve access to the heated pool. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas; reservations are required for some onsite facilities. Individually-wrapped food options are available for lunch. Enhanced food service safety measures are in place. This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).

  • Pets Allowed-Smoking Rooms Only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay free - 2
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Heated pool access (reservations required)
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for lunch
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Masks are compulsory at the property
  • Reservation might be required for some facilities onsite
  • Food service has been amended for enhanced safety
  • Property follows sanitization practices of COVID-19 Guidelines (WHO)
  • Property does not offer onsite COVID-19 testing

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: CAD 2.00 per night (rates may vary)
  • Nearby parking fee: CAD 33 per day
  • Pet fee: CAD 10 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: CAD 65.00 (subject to availability)
  • An in-room refrigerator is available for an additional fee
  • Rollaway bed fee: CAD 15.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Marlborough
  • Marlborough Hotel
  • Marlborough Hotel Winnipeg
  • Marlborough Winnipeg
  • The Marlborough Hotel Winnipeg, Manitoba
  • The Marlborough Hotel Hotel
  • The Marlborough Hotel Winnipeg
  • The Marlborough Hotel Hotel Winnipeg

You should know

  • Pool access available from 10 AM to 10 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in smoking rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.