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Best Western Premier Ashton Suites-Willowbrook

3.0 star property
3-star hotel in Willowbrook

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Photo gallery for Best Western Premier Ashton Suites-Willowbrook

Pillowtop beds, in-room safe, desk, laptop workspace
Pillowtop beds, in-room safe, desk, laptop workspace
Exterior
Reception
Pillowtop beds, in-room safe, desk, laptop workspace

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Breakfast included
  • Housekeeping
  • Laundry

Explore the area

View in a map
7495 W Greens Road, Houston, TX, 77064
  • Willowbrook Mall
    ‪7 min walk‬
  • Sam Houston Race Park
    ‪3 min drive‬
  • Vintage Park
    ‪6 min drive‬
  • Houston, TX (IAH-George Bush Intercontinental)
    ‪21 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (with Sofabed)

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Non Smoking (with Sofabed)

  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Kitchen

Pillowtop beds, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible, Kitchen

  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (with Sofabed)

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking (with Sofabed)

8.8 out of 10
Excellent
(5 reviews)
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking

7.6 out of 10
Good
(5 reviews)
  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed)

Pillowtop beds, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed)

  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking

Pillowtop beds, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Accessible, Non Smoking

  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the area

Houston

Heart of Houston.With a stay at this Willowbrook hotel, you'll be within half a mile (1 km) of Willowbrook Mall and 2 miles (3 km) of Stone Moves Indoor Rock Climbing. Aerodrome and Houston Methodist Willowbrook Hospital are also within 2 miles (3 km).

What's nearby

  • Willowbrook Mall - 7 min walk - 0.6 km
  • Houston Methodist Willowbrook Hospital - 2 min drive - 2.6 km
  • Sam Houston Race Park - 3 min drive - 4.1 km
  • Champions Golf Club - 6 min drive - 6.7 km
  • Vintage Park - 6 min drive - 8.6 km

Getting around

  • Houston Station - 25 min drive
  • George Bush Intercontinental Airport (IAH) - 19 min drive

Restaurants

  • ‪Food Court (Willowbrook Mall) - ‬15 min walk
  • ‪McDonald's - ‬14 min walk
  • ‪Quotes - ‬17 min walk
  • ‪El Refu Tex Mex - ‬1 min walk
  • ‪Buffalo Wild Wings - ‬6 min walk

About this property

Best Western Premier Ashton Suites-Willowbrook

3-star hotel in Willowbrook
Best Western Premier Ashton Suites-Willowbrook offers its guests a 24-hour fitness center and a seasonal outdoor pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business center and meeting rooms. A vending machine, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Best Western Premier Ashton Suites-Willowbrook. Free self parking is available.

This 3-star Houston hotel is smoke free.

  • 68 guestrooms or units
  • Meeting rooms
  • Buffet breakfast (free)
  • Deli
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Convenience store
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
  • Lockers available
  • Bar or lounge
  • Dining venue
Best Western Premier Ashton Suites-Willowbrook offers 68 air-conditioned accommodations with MP3 docking stations and laptop-compatible safes. Beds feature pillowtop mattresses. 50-inch flat-screen televisions come with premium cable channels, pay movies, and Netflix. Microwaves and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

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La Quinta by Wyndham Houston Willowbrook Vintage Park

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Property amenities

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room sofa bed
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Handrails in stairways
  • High-pile carpet in room
  • Low-height electrical outlets in bathroom
  • Pool access ramp on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Entertainment

  • 50-inch flat-screen TV with premium cable channels
  • MP3 dock
  • Netflix
  • Pay movies
  • Streaming services

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Freezer
  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Administrative fee: USD 100 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Onsite parties or group events are strictly prohibited
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards, cash, and mobile payments. Onsite parties or group events are strictly prohibited.
    This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • The seasonal pool will open in April and close in August.
  • Pool access available from 10:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Alcohol isn't allowed at Best Western Premier Ashton Suites-Willowbrook.

Property is also known as

Ashton Suites
Best Western Ashton
Best Western Premier Ashton Suites Hotel Houston
Best Western Premier Ashton Suites Houston
Best Western Premier Suites
Best Western Premier Ashton Suites-Willowbrook Hotel Houston
Best Western Premier Ashton Suites-Willowbrook Hotel
Best Western Premier Ashton Suites-Willowbrook Houston
Best Western Premier Ashton Suites-Willowbrook
Best Western Premier Ashton Suites Willowbrook
Best Western Premier Ashton Suites
Best Western Premier Ashton Suites Willowbrook
Best Western Premier Ashton Suites-Willowbrook Hotel
Best Western Premier Ashton Suites-Willowbrook Houston
Best Western Premier Ashton Suites-Willowbrook Hotel Houston

Best Western Premier Ashton Suites-Willowbrook Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 413 out of 694 reviews
Rating 8 - Good. 131 out of 694 reviews
Rating 6 - Okay. 56 out of 694 reviews
Rating 4 - Poor. 29 out of 694 reviews
Rating 2 - Terrible. 65 out of 694 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Janie

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The hotel was beautiful and very well maintained; however the clerk was anything but accommodating. He was downright rude and argumentative. When asked for extra pillows, he said there were none. He managed to find one and told us that guests brought their own pillowcases when extras were needed. (Due to a medical condition, it is necessary to almost sit up to sleep & not always possible to travel with extras). The water was lukewarm at best - his response was the water is hot. The clock radio had a USB port but the radio did not work - his response was there is nothing wrong with the radio. We were not complaining but thought management would want to address the problems for the next guest.
Stayed 1 night in May 2025

10/10 Excellent

Venessa

Liked: Cleanliness, amenities, property conditions & facilities
It was pleasant!
Stayed 1 night in May 2025

10/10 Excellent

Jacque

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Ronald

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

ShaQuala

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 2 nights in May 2025

10/10 Excellent

STACY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, property conditions & facilities
Overall our stay was great. Room was clean. I didnt appreciate getting charged for extra occupants. I don't think i have ever been charged for extra occupants. Also, no extra toilet paper in room. I guess you would have to request it.
Stayed 2 nights in May 2025

8/10 Good

krystal

Liked: Staff & service
Cleanliness of the hotel was great, and the air conditioning worked efficiently
Stayed 2 nights in May 2025

10/10 Excellent

Dewayne

Stayed 1 night in May 2025

4/10 Poor

Francisca, reno

Stayed 3 nights in May 2025

2/10 Terrible

Ronntasia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The staff was very unprofessional and was trying to charge me for a guest sitting in the pool area with me. My guest did not get in the pool, only sat at the table with me. When getting breakfast the lady in the dining area kept staring at my kids while they were fixing their food. Then she started following my kids around even though they were being supervised by me and their father. She would stand right behind them while fixing their food and after my daughter finished fixing her waffles and added chocolate syrup the lady took the syrup and put it in the kitchen. The cameras can be checked to verify this information.
Stayed 2 nights in May 2025

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel. It’s convenient, clean and comfortable. Stayed her a few times .
Stayed 1 night in May 2025

6/10 Okay

Becky

Liked: Cleanliness, staff & service
Disliked: Amenities
This property didn’t have the amenities that were listed on the website such as cocktail lounge or restaurant that are standard in a Best Western Premier Property. The in room outlets did not work Nice average hotel
Stayed 3 nights in May 2025

6/10 Okay

Sara

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and it was good for our stay.
Stayed 2 nights in May 2025

10/10 Excellent

pablo

Stayed 1 night in Apr 2025

10/10 Excellent

Jaylan

Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2025

2/10 Terrible

Hua

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Kitchen was advertised but no cookware in room. Front desk told me the rooms are not supplied with cookware. All guests bring their own lol. Asked a different person on a different day, cookware was brought to the room. Had to ask for a cork opener. Pool was under construction. I was refused an early check out after experiencing bad service after 5 nights.
Stayed 10 nights in Apr 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Aladrian

Everything was great nice workers good breakfast
Stayed 2 nights in Apr 2025

2/10 Terrible

Yarann

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
We’ve stayed at many Best Westerns before and have always had positive experiences, but our stay at Best Western Premier Ashton Suites - Willowbrook (April 11-12, 2025) was extremely disappointing. From check-in, we felt unwelcome. After verifying our party of six, we were stopped by the front desk staff and manager because a stranger we didn’t know entered the elevator with us. We were questioned suspiciously and made to feel uncomfortable for no reason. In the room, the beds were smaller than advertised, and the fridge was not full-sized as described. There was no bedding provided for the pullout couch, and when we requested it, we were told to pick it up ourselves. We were given only a bedsheet, a small blanket, and one pillow. When we asked for another pillow, the staff acted frustrated, and the manager rudely said, "If you're unhappy, you can leave. I don't care if you report me or write a review." To make matters worse, there were only two towels provided for six people. Even after asking for more, we only received two additional towels. This level of rudeness and poor customer service was shocking and unacceptable, especially from a brand like Best Western. We expected much better and hope management takes serious action to improve guest experiences.
Stayed 1 night in Apr 2025

10/10 Excellent

Liliana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice service

I when to see my family there, and we have excellent time in the hotel, the best time,I will come back definitely.
Stayed 2 nights in Apr 2025

10/10 Excellent

Yolanda

Business traveller
Liked: Amenities, property conditions & facilities
👍
Stayed 1 night in Apr 2025

8/10 Good

ALEJANDRO RODRIGUEZ, Monterey Park

Stayed 2 nights in Apr 2025

10/10 Excellent

Harish

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
iT WAS NICE & PLEASANT STAY, HOWEVER THERE ARE NO PUBLIC TRANSPORT & CANT WALK AROUND HOTEL. DINING OPTION PROVIDED WOULD BE GREAT.
Stayed 7 nights in Apr 2025

10/10 Excellent

Tanja

Stayed 1 night in Apr 2025